U S Direct Express Reviews (1518)
Review: I have been trying to get this company to reimburse me funds to my pre paid card. They owe me $49.60 and they keep giving me the run around telling me another two weeks and keep telling me this every week. This has been going on since December 12 2014Desired Settlement: I would like the outstanding funds put on my card in a timely manner. I want them to add the $49.60.
Review: 0Desired Settlement: Unspecified
Review: I first called us direct express on October 13,2014 to file a fraud charges on my credit card, the gentlemen spent about two hours in the phone with me going over all the charges, received my paper work sent it back in the 10 day time frame, then I was told to send a copy of all the charges, the man on the phone told me he was tagging all the charges so I didn't include this at first, know that they have received all paper work I received a letter from [redacted] on October 28 stating she called me and left msg. This was a complete lie I never once have received a call, in fact since the left u have left her 6 voice messages with NO return call concerning my claim! know I have been told my account was going to be credit on November 27 well this still has not happened called again and the levels two person [redacted] I spoke to was so rude to me I asked to speak to her supervisor she still gave me attitude , on hold for 55 minutes and the supervisor explained it to me, I am very frustrated that she stated my claim just got opened back up on Novemeber 26th due to an era on us direct express problem, so it well be 45 to 90 days from this date. This is a bunch of bs when I have been told one lie after another lie everytime I call to check on my claim.I have a list a names that I have spoken to each time also..filing this claim on oct.13,2014 and waiting until February to get a delicious. Is bs, this is very wrong BUSSINESS and I'm paying the price for their screw up,.they let over 1600 being scammed from my card and I am the one paying the price wrong and bad BUSSINESS on us direct express..this is not how they should be doing BUSSINESS when this is social security benefits that we live on to pay monthly bills.Desired Settlement: I would greatly appreciate US Direct express to stop lying and get to the bottom and credit my card like I've been told several times by Novemeber 27,2014
Review: Have experienced severe problems with company throughout entire 2014. Money stolen from account on several occasions. No willingness from employees to handle situation. SR No [redacted] on Oct. 3, 2014. 50.27 missing from account. Entire direct deposit taken in August and could not get money returned until Revdex.com got involved ([redacted]). Entire Social Security missing in January. Did not receive until SS got involved and did not receive these funds until August 2014. This has got to stop. Employees are belligerent, arrogant and insensitive on phone. Have called several times on this matter. The Federal Government should no longer use this company. Planning a class action suit as this has happened to many people, especially elderly and handicapped. Please help.Desired Settlement: federal government should find another company to handle social security matters. This company is a sham and are crooks. This needs to stop. Will follow with a class action suit.
Review: My card had some charges on it in the amount of 29.99 for 3 different times that direct express allows the account to go back to view online transactions. I took notice of the charges for July, Aug & Oct & amounts. I saw the number for the merchant I contacted them & they stated they would keep charging until the account owner contacted them which wasn't me. I then called direct express on 10/07/2014. I told them about the charges & the merchant, us direct express then ask did I want to get another card & I got one & the fee I think will be 4.00. They told me a questionnaire would be sent out & in order to receive the provisional credit I would need to have it completed & sent back in 10 days. They got it on Oct 20,2014 & I the 10 days for the provisional credit was 10/23/14. Didn't get credit today was told it was their choice which is wrong. Representative was nasty. I would like my almost 90.00 back. Since I've notice this & have gotten treated this horribly from us direct express I have contacted my bank to have my 2 sons benefits go to A REAL BANK. Please help with this matterDesired Settlement: I would like to get back the money that's been taking of my card for month's & very seldom I get online to check my transactions & I did move in June & I had people helping me & had left my card & purse in my car while I was moving things in
Review: Direct Express has not made any attempts at helping me get back my stolen funds even though I have done everything that they have asked me to do. I spent 3 hrs. in the police station filing a police report & sent them two police reports & I have still heard nothing from them. I want my money back & I need actions taken. I am willing to press all charges but they still have done absolutely nothing. This has been going on since 4/16/14 & counting. My. name is [redacted] & I live at [redacted].Desired Settlement: I want all of my stolen money back then they can take their sweet time doing their job for as long as they would like.
Review: I have been dealing with this problem for over a month. I ordered a replacement card and when it arrived my name was not embossed, it had L F. What that means I don't know. I paid express shipping for a card I can't use. I have been back and forth with customer service who tells me I have to fax proof of who I am and even though it was their error it's my responsibility to fix it. Today was my last straw! I called to comfim the fax had been received and spoke to a agent who couldnt offer me assistance. I requested a manager and got [redacted] who refused to give me any other information. [redacted] was extremely confrontational and rude. Asked her serveral times to have someone call me back and she refused. [redacted] told me my feelings was not important to the call and basically I had to deal with her and no one else. I told her the level of customer service she was offering was horrible and she didn't care. The words she use was argumentative, she could care less. I have filed the dispute I need to file because of this and I can't access my child's disability funds because of the lack of attention my problem is receiving. I need help and [redacted] need à refresher course in customer service training. The call was 5:45 am 2/2/14.Desired Settlement: I want my replacement fée waived and my dispute filed the dispute should be in the notes from previous calls, and some type of assurance [redacted] will not treat another customer like this again.
Review: I contacted Direct Express on 9/23/13 via telephone in regards to filing a fraudulent charge on my direct Express Card that was taken from my card on 8/1/13 in the amount of $482.96 from a company named Big Q Automotive . I was advised that along with filing the fraudulent dispute that my Direct Express Card would be canceled and I would be issue a new card while the matter was being resolved. On 11/13/13 I received a letter from Direct Express denying the charges reversed back to my card stating not enough proof fraud had took place. I then contacted Direct Express via phone again on 11/17/13 and asked how I can appeal. I was advised to send a written statement providing information of how it was a fraudulent charge on my card. I stated in my letter that I never went to the company and never authorized anyone to use my card for Big Q Automotive and I believe some one was listening to me state my pin number with my mother. I contacted Direct Express on 12/2/13 to check the status of my appeal written statement, I was advised by the representative that it takes 30 days to process the appeal. I then called on 12/12/13 to check the status of the appeal and spoke to a team lead by the name of [redacted] that refused to give me a last name or first initial of last name. He was verbally abusive and was yelling at me telling my my case was already closed on 11/07/13 and a letter was sent out that time telling me my case was close. I advised him that I was already told about the appeal process and I was checking on the status of the written statement I was advised to send in and wanted to know where my case stood at this point. He confirmed that it was received on 11/27/13 but my case for my unauthorized charge will still remain closed. I asked what was the reason for keeping it closed and he advised me that "that was just how it works" . I asked [redacted] for someone above him and he refused to let me speak to anyone else. I asked for the complaints department and he stated there is no complaints department . I asked him what can I do to get my money that was stolen from my card fraudulently and he told me " we don't see it as fraud so there is nothing you can do" I then asked for the name of his supervisor, he then told me that there was no one above him.Desired Settlement: My desired out come is that after everything I have done, my due diligence in this proper policy and procedure guidelines in compliance with Direct Express, is that my $482.96 amount is placed back onto my card due fraudulent activity. I have filed the necessary paper work and provided and written appeal and have not received my money back onto my card without reason and only have received evasive and Extremely rude customer service. I am expecting my full refund of the $482.96 that was fraudulently stolen from my card and an apology from Direct Express for the Highly Poor Service and treatment I have received through what has been an stressful and traumatic ordeal.
Review: I hope I chose the right category. On Friday May 1st social security put a deposit on my Direct Express card of $700. I called them to get my balance and my direct express debit card did not work. I then, used my social security number wit my private pin and the automated line said my pin does not match my social. I called Direct Express again as and spoke to a agent. The agent told me my address which is in Ohio, was not in their system. I told the agent how can this be? I have been at this address for over four years. She said that I have moved to Miami Florida. Someone in Miami Florida said they were me and gave direct express my social security number. Someone in Miami got a application with my name and social from a online application called direct express and said they were me and I moved to Miami Florida. Direct Express canceled my card out and sent the person a new direct express card. They received my card, changed my pin, phone number and address and wiped out all my money from a ATM withdrawal at 12 AM Friday May 1st. Direct Express has the transaction on file with a fraud report filed from me. Direct Express told me if they decide to refund my 700 dollars it will take 90 days. I have called them four times after this begging to release my funds because I need to pay my rent!!! They keep putting me on hold and then hanging up. They did send me another card but charging me 14 dollars to ups it to me. I am in desperate new can someone please help me? Why should I have to suffer because of their stupidity? They messed up and should not have sent anyone another car but I am the one who is suffering now. Please Please Please help?Desired Settlement: I want exactly the amount that Social Security deposited on Friday May 1st. I also want the 14 dollar charge for the new card. I only get 700 dollars a month from SSI and I can't afford to wait 90 days.
Review: Direct Express processed a Transaction for Direct TV in the amount of $ 999.35, on Aug. 4 th 2013. I called and reported the unaurthrized transaction on Aug. 7th 2013, cancelled my DEBIT CARD, filed all paper work to have the transaction reversed. Recieved a new card etc. I had paid my Mothers Direct TV Bill a few times almost 7 months ago. From what I understand any Credit or Debit Cards are kept on file by Direct TV. Direct Express said since I had paid a bill on line,even for someone else I HAD GAVE MY INFORMATION to someone and there for they were not responsible, I was not going to get my money back. This card is the SSA and SSD recommended Debit Card for any one recieving payment from the Soc Sec Admistration. They are also conected to Comerica Bank and on the back of my Direct Express Card it says it is a mark of the US Dept of Tresasury, FDIC Insured.Desired Settlement: REVERSE THE TRANSACTION and put the funds back into my account
Review: I am supposed to be able to see a "statement" or "track" my account online since they do not give paper statements. I have not been able to access my account online for over a year. I have contacted US Direct Express MULTIPLE times in attempts to get the issue resolved. Each time they promise to resolve the issue by having their computer people return my call to resolve the issue. The only results of these promises is:
Review: A few years ago, I transferred my money out of a Direct Express account into my bank account as any time I attempted to contact an individual at Direct Express I could only get a touch tone menu and none of the choices matched my needs. Since then, they have sent me an updated debit card and stated that they still have $15 and some cents of my money. Since they don't provide any contact address in the document sent with the new card, I wrote to them on the address provided on the website, twice on January 15, 2015 and February 1, 2015. Neither letter was answered in any way shape or form, I have not received a check for the funds and their automated phone system still states that they have my money in their accounts. This is the worst business with which I have ever had the misfortune to have done business with. You can't talk to a human being and they don't answer mail requests.I want my money back and the account closed.Desired Settlement: I want a check in the mail for the $15 plus and I want this account closed.
Review: 155.90 was reveresed due to fraud the debit card company is refusing to put the money back on after filling a police report they toke funds out of my ssi money now I have nothing to eat on our pay my light bill staying with a friend because of this they had my updated info because I gave [redacted] it so they can close the account down they told it was total different address [redacted] asked me for current address and my email to stay in contact with me and the company is lying to keep the charge...Desired Settlement: I want the 155.90 itt was fraud im not joking around this my ssi money you toying with I have nothing to eat now because of it so I hope you guys are happy I filled a police rporty for fraud and been more then 30 days and no letter our updated phone call it does not matter my phone broke oh another thing is I cant purchase another phone because itw as fruad and u guys toke my money from me... and refusing to put it back.
Review: On 8/19/14, I requested that DirectExpress cancel my debit card because my wallet was stolen and requested a replacement. Then, without my permission, they cancelled the replacement card before it even got here. It took until 9/3/2014 to get here, not the 5-10 days promised. They charged me 4.95$ for the original replacement card, another 4.95$ for the 2nd replacement to replace the replacement they cancelled, and I had to request expedited service for 14$. I spoke with customer service, and they insisted that I had requested that they cancel the second card, and would not send the card free of additional charge.Desired Settlement: I would like DirectExpress to waive the charges for the 2nd card I had to order after they cancelled my replacement card, as well as the expedited shipping fees I had to pay because it took so long.
Review: There was money that was stolen off my direct express card I did find out who took it my whole wallet was stollen I took the man to court regards to it he was ordered probation time well that money that was put on my card was back money from social security well I contacted direct express where my money goes on to they told me to call me back when the court was dine and my card would get the money put back on it well I called they closed my case they told me I would have to write a letter to reopen the dispute I have had the run around with these people different people are telling me different things about this dispute all I want is all this money back that was stollen off my card it was over four thousand dollars that money was suppose to be for me to live off and I was told by them my card would be credit back all that money and still has not this has been going on for a long time and I am sick of the run around I got a police report like they asked I am done with court and still no money has been credit my card yet I wrote another letter like they askedDesired Settlement: I would like my money credit back to my card asap like I was told by customer service that was a lot of money
Review: I was a victim of fraud from Dec. 2013 thru April. 2014 & all of my funds/benefits were stolen. I filed a dispute with police reports & other documents but have not heard anything from Direct Express concerning my case. It's going on 2 mos. now. I need to know what is going to be done & when will my benefits be replaced? I've been to the social security office & they told me that Direct Express is the ones to talk too because they have given my benefits & so the rest is up to Direct Express. My complaint is that I have heard nothing from Direct Express & I am in desperate need of my benefits because I have no money to pay for anything including food.Desired Settlement: I need my benefits badly. I can't pay for my meds & I suffer from seizures, multiple traumas & sickle cell anemia.
Review: I spoke to a [redacted] about a dispute for 74.90 direct express did not get the refund from the seller so im out of money the seller at x jewley sold me a broken computer aand he would no accept a refund I contacted direct experss for a charge back they investagted and did not help me at all so the seller got away scott free with my money tracking id [redacted] I tried emailing [redacted] and calling she didn't help me or respond to my emails I wnat this appealedDesired Settlement: properly investagate my claim and refund my money from the fraudulent seller
Review: my wife passed away this year on feb. 7 2014..I contacted direct express to request a deceased reguest..I sent in all required documents and all forms they ask for..my wife had a large sum on money on the card..I was suppose to recieve a check for the remaining balance on the card after they recieved the documents...I sent in all required documents on march 26, 2014 which they said it would take 4-6 weeks to process..as of today it would be 9 weeks...I have called customer service repeatedly and they hang up on me and/ or give me no information.
Review: On January 24, 2014 charges were made to my debit card from Bangladash. I contacted the customer service department and discovered that there was still a pending charge of 707.60. The card was cancelled and a new card was issued. On January 29, the pending charge was paid from the new card. I have completed 3 fraud reports and mail them back. The one report for 53.17 was settled on March 14; and the funds were put back on the new card. When I inquired about the 707.60 charge, was told it was a duplicate and therefore cancelled. On March 16, I faxed information stating the I have never been the Bangladash and disputed the charges. When I contacted them today, I was told they needed additional information and would start the process again. After I tried to explain the situation again, I was hung up on. Called back and asked for supervisor, who put me on hold for 18 minutes and then disconnected the call. All I want is the 707.60 and the international charges put back on my card. Please help me with this issue. I am behind on my bills and social security is my only source of income.Desired Settlement: All I want is the 707.60 and the international charges put back on my card. Please help me with this issue. I am behind on my bills and social security is my only source of income.
Review: Good Evening Revdex.com, On July 16, 2013, I was going over my online bank statement and noticed 2 separate ATM WITHDRAWLS in two separate amounts. One was on 07/05/2013 for a hefty $201.75 plus .90 transaction fee, the other on another date 07/13/2013 same month July for $51.75 plus .90 transaction fee. As I look closer at the Addressess of the corresponding establishments, I noticed that during the same month of July 5, 2013 I DID WITHDRAW $201.50 from a grocery store here in my neighborhood and noticed the Address for THAT PARTICULAR STORE WAS: [redacted]. WHEN I LOOKED AT THE ADDRESS FOR THE OTHER TWO TRANSACTIONS IN QUESTION THE STATEMENT GIVES: [redacted]. IMMEDIATELY RED FLAGS WENT UP BECAUSE THE TWO ARE TOO CLOSELY LOCATED TO BE LEGIT. SO I WENT OUTSIDE TO INVESTIGATE AND LO AND BEHOLD THERE IS NOOOO ESTABLISHMENT WITH THE ADDRESS [redacted]!!! UPON MY REPORTING THIS TO DIRECT EXPRESS THEY CLAIM TO HAVE LAUNCHED THEIR OWN INVESTIGATION AND THAT I QUOTE: "WE FOUND A CONFLICT IN THE INFORMATION PROVIDED BY YOU AND THE INFORMATION RESULTING FROM OUR RESEARCH ... WE CANNOT CONFIRM THAT FRAUD OCCURED...IF YOU WISH TO CONTINUE YOUR PURSUIT OF THIS CLAIM WE RECOMMEND THAT YOU REPORT THE INCIDENT TO YOUR LOCAL LAW ENFORCEMENT AGENCY OR RESOLVE BY CONTACTING THE MERCHANT DIRECTLY" END QUOTE- MIND YOU, Revdex.com, THE 'MERCHANT' IS AN ATM IN A STORE WHICH DOES NOT EXIST- THERE IS NOOOOOO [redacted]- BUT THAT MEANS NOTHING TO MY CLAIM. PLEASE CAN YOU HELP DIRECT EXPRESS COMPREHEND THIS UNDERMINING OF MY EXPOSING THIS PHENOMENON!!! THANK YOU AS ALWAYS, Revdex.com ONLINE!!!Desired Settlement: Transaction Summary
U S Direct Express Rating