Unirush Financial Services

Revdex.com
W Seventh St Suite Cincinnati OH
RE: Case *** *** ***
May 26,
We received *** ***’ complaint
regarding the card or monthly fees.
RushCard logs all customer contact and activity associated with
financial cards
We apologize for the
inconvenience and the frustration this has caused*** *** received and
activated her RushCard on 5/17/We have refunded the $card fee back
to *** ***’ account on 5/22/and there will be no other compensation
provided
We appreciate *** ***’ feedback. These types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
*** ***
Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank You Very Much Revdex.com

June 6,
none;"> VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** ** *** Complaint number: *** Complaint date: May 28, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. We are unable to find a RushCard account for *** *** using the address, phone number, email, and name provided for this complaintWe would be more than happy to investigate this situation for *** *** and assist in any way possible, with additional informationPlease validate that this complaint is indeed for a RushCard holder After attempting to contact *** *** to verify if her account is with RushCard Live which is handled through *** customer service handles all inquiries and issues related to RushCard LiveIf so, below I’ve supplied RushCard Lives’ customer service number as well as the website We apologize for the confusion and frustration this may have caused RushCard Live contact information: Customer Service line: ###-###-#### Website: *** Upon receipt of additional identifying information from *** *** we will be happy to further research this matter Tyree TRushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Even though there are plenty of compliants, I'm staying with rush card

On July 13th, 2016, *** *** reached out to RushCard to file a dispute on an *** transaction, posted on July 08th, 2016, of $In his dispute *** *** is requesting credit, he stated he returned the merchandise to *** but never credited his account
On July 14th, UniRush used its resources with *** in an attempt to recover the funds for *** ***On July 31st, 2016, *** provided documentation to UniRush showing the merchandise was shipped to *** *** addressTo investigate this further, *** *** would need to provide the receipt showing the merchandise was returned to ***
We appreciate *** *** feedback regarding this matter and the opportunity this will provide for us to improve upon this letter

Revdex.com:
I was lied to continuouslyI was taken advantage of and did not recieve my funds until 10/days after this was releasedI want this business shut down
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

RevDex.com
* * *** *** *** ***
*** *** ***
RE: Case *** *** ***
October 28,
We received Mr***’s complaint regarding the
availability of his funds and the level of customer service received. RushCard logs all customer contact and
activity associated with financial cards
We understand Mr***’s concern, per policy and
procedure and to protect our cardholder's information we are unable to disclose
any other information regarding another cardholder's accountWe apologize for
the inconvenience and the frustration that this has caused Mr***
We appreciate Mr***’s feedback. These types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
*** ***
Customer Service Specialist

July 27, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH
Re: Consumer: *** *** Complaint number: *** Complaint date: July 27, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that her funds for $are being held by RushCard for over a week and she has spoken to several supervisor, and they have not followed through*** *** also states she would like her funds back on her account On July 22, *** *** contacted RushCard customer service and spoke to a customer service agent regarding her a pre-authorization holdThe customer service agent advised *** *** that she would need a letter from the merchantWe received the required letter from the merchant on July 27, On July 27, a RushCard corporate customer service specialist contacted the merchant and the funds were releasedOn July 27, *** *** was contacted and advised that her funds were refunded back to her account *** *** was also advised of the merchant hold release policy RushCard considers this matter resolved We appreciate *** *** feedback Regards, RushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
As of yesterday (July 31st, 2016), I was advised by a manager that my concern has been escalated separate times before she escalated it for a fourth timeNo one has explained to me or my mother why the card to card transfer failed and why was she was advised that it went to an inactive card with a different card number than the cards that she currently haveAlso, no one has explained why I have been charged a monthly fine after going through such a hassle.This company lacks empathy and care of their customersI have been a card holder since and can't believe I was treated in such wayRep ID *** advised me that the funds were still not in my account because they were trying to refund the fines first that was applied to my mom's account (5.95) and then would refund me my money (180.00)She advised that she didn't have much info because the corporate and technical team have not provided a response at that timeI ended the call by advising that I have a complaint opened with the Revdex.com and will include the further information in my complaintHow convenient is it that a partial amount of the funds now magically pop up into my account with numerous questions unanswered!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
No unirush haven't responded to my complaint and no they haven't replied on their terms outlined in there agreement
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
When I called they said I would get a credit for my overdraft fees ! This never happened I did not have access to my money and was not able to deposit my money in my bank causing me to have overdraft fee which they said they would honor and pay and now I keep getting different story call 11/and was on hold for hours they kept transferring me ?and handing up!!! This has not been resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
This business sent the funds that were owed to my account and it SEEMED like everything was fine and in working order Now they have issued a $credit to my account for the system outage but in doing so it has also placed yet ANOTHER hold on my account I am getting very aggravated by this company I have tried to call their number only to be disappointed by them yet again as they will NOT answer the phone and it continues to hang up when being connected to a representative I would like a response IMMEDIATELYI will be contacting my lawyer *** *** and she will take things into her hands from this point on

Hi ***, I spoke to this customer yesterday and explained that the rebuttal process is the same time frame as the initial dispute she filedI explained to her that the documents request needed to be faxed and she said it was in the documents I received 5/10/I advised her I would forward that information to the dispute manager to get the documents sent to herHer email address is on her account and it was in the complaint, so there was no need to verify thatShe wanted to know the specific time frame for the dispute rebuttal and I advised her that I was not able to provide that, that is why we give the time frame and referred her to the Card Holder Agreement that states that timeframe There is no additional information to provide to *** *** at this time
Kathy R., Customer Service Specialist
UniRush, LLCPO Box 42482Cincinnati, Ohio 45242www.rushcard.com

March 21,
"text-decoration:none">
VIA ONLINE SUBMISSION:
RevDex.com
W Seventh St
Suite
Cincinnati Ohio
Re: Consumer: *** ***
Complaint number: ***
Complaint date: March 17,
To Whom It May
Concern:
This
letter is in response to the consumer complaint referenced aboveUniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information.
***
*** states in his complaint that he has not received provisional credit for
fraudulent transactions on his RushCard accountHe further states that his dispute claim was
denied because of incomplete paperwork***
*** is requesting his funds be put back on his account
RushCard
records indicate that *** *** filed a dispute on March 04, 2016, which was
denied due to no error was foundIn
addition, no provisional credit was provided because RushCard did not receive
the proper documentation within the specified timeframe. On
March 19, a RushCard corporate specialist advised *** *** of the
dispute rebuttal process*** *** insisted that he had filed a rebuttal
dispute. There is no indication of a
rebuttal dispute on *** *** account*** *** stated that he would be
taking additional action to get his funds back.
We appreciate ***
*** feedbackWe are dedicated to our customer’s security and have taken
the necessary steps to help dispute the transactions in question
RushCard Corporate
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
First of all no one from Rushcard has addressed the email that I received on October 30th in regards to another direct deposit! When I receive emails stating that money is posted it is there, what made this situation different? I do not agree with Rushcards actions, I am still owed $80.46, you all should be held accountable for giving me information, by giving me my money that Rushcard notified me about on October 30th, at this time I have no direct deposits coming to the card due to this inconvenience and denial by Rushcard!
Regards,
*** ***

December 28,
"margin-bottom: 0.0001pt;">VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: *** Complaint date: December 23, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** ***' complaint states a transaction in the amount of $has been on hold since December 18, from *** *** requested that the funds be released and refunded back to her RushCard accountOn December 18, 2015, RushCard received an authorized hold in the amount of $from Kmart that was made on *** ***’ RushCard accountOn December 19, 2015, *** *** contacted RushCard Customer Service and informed her that the hold would take up to ten day to expire*** *** was also informed the only way to release the hold before the ten days is to send in a merchant hold release letter from the merchant with the customer's name, last of card, amount, date and time, statement instructing us to release the funds, name of contact, direct phone and signature of person faxing from merchantRushCard received a merchant hold release letter on December 22, 2015, but unfortunately the merchant hold release letter that was received is not validOn December 23, 2015, *** *** was informed that the merchant did not sign the letter so it needed to be refaxed with the signature or she could wait until the original ten days from transaction date for the hold to be releasedWe appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
I do not accept being that before it was instant and now they claim two days ago it changed without notice to any customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
No one from RuSH card tried to contact me so that is not trueHowever rush card Purposely closed my account and reverse my ATM dispute credit because I filed a Revdex.com complaintThe reversal was made the day after my Revdex.com complaint which cause them to steal my available balance of
$Every time I contact rush card I get hang up onSomething has to happen
Regards,
*** ***