Unirush Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Thank you so very much for the excellent service you provide. I reached out with desperation to multiple agencies (including another Revdex.com) for assistance and none has responded so quickly and obviously, effectively as this agency
Bless you,
*** ***

Revdex.com
W Seventh Street, Suite
Cincinnati, Ohio
RE: Case ***
*** ***
March 19,
We received *** *** complaint
regarding her account and the level of customer service received. RushCard logs all customer contact and
activity associated with financial cards
With the information provided we have had a difficult time
locating *** *** in our systemWe are unable to locate the account with
the address and the login ID that *** *** has provided If *** *** can supply us with her card
number or social security number to locate her that would be greatly appreciated
*** *** may have a RushCard Live account which is
handled through Green-DotGreen-Dot customer service handles all inquiries and
issues related to RushCard LiveBelow I've supplied RushCard Live’s customer
service number as well as the website
We apologize for the confusion and
frustration this may have caused
RushCard Live contact information:
Customer Service line: ###-###-####
Website: www.rushcardlive.com
We appreciate *** *** feedbackThese
types of issues go directly against our mission of access and inclusion for
everyone and we look to be clearer to avoid similar problems for all of our
customers
Regards,
*** ***
Customer
Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
My account balance is still zero and my card is inactive and my funds are still not there
Regards,
*** ***

December 15, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH
Re: Consumer: *** *** Complaint number: *** Complaint date: December 5, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** McDaniel’s complaint contends that her funds for $is being held on her RushCard account from *** *** *** is requesting her funds be put back on her RushCard On December 5, *** *** contacted RushCard regarding her merchant hold release*** *** spoke to a customer service agent that advised her that a Merchant Hold Release letter is needed to assist with releasing the pending hold. The Merchant Hold Release letter has not been received from the merchantAs of December 15, 2016, the pending hold for $has been automatically released. We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused. Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Ser

October 21,
0pt;">
VIA ONLINE SUBMISSION:
RevDex.com
W Seventh St
Suite
Cincinnati Ohio
Re: Consumer: *** *** ***
Complaint number: ***
Complaint date: October 14,
To Whom It May
Concern:
This
letter is in response to the consumer complaint referenced aboveUniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information.
RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through.
We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/
It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance
We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service.
RushCard Customer
Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The merchant has already provided proof that this money should be returned to my accountSo basically they are holding my money for no reason
Regards,
*** ***

April 25, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** ***
Complaint number: *** Complaint date: April 22, To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that she transferred funds from her RushCard ending in ***to card ending in ***, but was never reflected in her account*** *** also stated that she is missing the funds that were transferred On April 25, 2016, a corporate customer service contacted *** *** and advised that there are no funds missing from her accountThere is no record showing that funds were deducted from *** *** RushCard account We appreciate this feedbackOur goal is to provide financial convenience supported by reliable customer service Regards, Tyree T RushCard Corporate Customer Service

I have been a RushCard customer since Up until about months ago (when they switched to ***), I had always received my direct deposit days earlyNow I'm getting my check days lateWhen I call every week to speak to customer service they lie and tell me that they have not received the direct deposit from my employerI know this is a lie because I work in Finance and have authorization to send over my own check to RushCard on TUESDAY MORNINGSo why am I not receiving my check until THURSDAY EVENING?! Even if this were a regular bank, the latest I would receive my check would be Thursday MorningDO NOT USE THIS SERVICE!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
The response Rush Card provided did not give a viable explanation to my problem I feel I should not have been charged $for *** fees to have my New Member Rush Card replacement delivered as I never received my card to begin withI asked Customer Service for a tracking number for the original card sent, but was told they do not send out cards with tracking numbersAs far as I know they never sent me a card on Septto begin withI was also told if I was an existing member I would receive a replacement card via *** for no feeI believe that as a New Member, in order to satisfy and welcome me to their company a replacement card should be sent via *** with no feeOnce I did receive my card on Oct12, it took almost weeks for Rush Card to be able to activate my cardI was finally able to get it activated on OctI will not be satisfied until I receive $for the *** fee I had to pay for their failure to send an original card and then the hassle of waiting almost weeks to get my card activated due to their excuse of system updates; it does not take any company weeks to complete system updatesI was unable to access monies which were direct deposited by my employer for pay periods due to Rush Card incompetence
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
With the response given, they state that the card I attempted to make the transfer to was deactivated in May of this yearand a replacement card sentSo my question is how could there have possibly been a charge to that very account on 10/17/I just don't understand the mathSo I ask again for a full refund of my funds, as I feel it was negligence on their partif they would have cancelled that card to begin with, none of this would have happenedthat card should not have been available for me to have made a card to card transfer
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I have tried since October to work with the merchant and rush card and the merchant did their part and I got screwed over by rush card so I will go on with the next stepsI do not like doing this but this company wants to act like they don't care and that they are doing everything right and they are not so I will just sue rush cardI have sent them the proof of the merchant refunding my money to my card and me never receiving it through rush card because of the problems they had so it is what it is in tired of trying to work with rush card and the results always ends the same because they feel like it's not their fault but it is
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Still the same rehashed BS from their *** pageThe system may be up & running NOW, I wouldn't know, I gave up on itThat still doesn't correct the SEVERAL DAYS I went without access to my fundsNot only that but it remains difficult as ever to contact customer service.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** If you look at my account correspondence on November 22nd there are two loads adding to $their representative lead me to know that I was getting the promotion offer they just had to send it to corporate office because of a system errorMind that I called in advance to the 3rd and another representative told me I should get it on the thirdAnd here I am filling a complaint because they did not stand to their part for their promotionMy promo offer stated up activation of my card I would get $dollar's and upon settings up direct deposit I would earn the next load of $dollars both would be accredited upon the first Load to my cardI only received the first $For them to change the promotion offer and say I needed a $load and it did not have to be the same load, just in the same day amounting to $and they keep trying to get me to load more funds

I've been a RushCard customer for awhile nowAfter using the card for a bit I decided to have my bi weekly payroll funds deposited to my cardI was so excited when I received a text message on a Wednesday evening telling me my Direct Deposit was earlyThis then became the normalEvery Wednesday, like clock work, I received my payroll deposit earlyMy mother then needed a card,her job would no longer be cutting paper checks and encouraged everyone not affiliated with a bank or credit union to get a prepaid debit cardI referred my mother to RushCardShe had a heck of a time getting itThe first RushCard she signed up for never cameThis presented a problemUpon applying for the card online they give you an account and routing number before you have the card physically in your posessionMy mother gave this info to her human resources department and thought nothing else about it until her payday came and went and still no cardShe called Rushcard back, polite they were, but the representative could not find any card ever being issued to herSo, they issued a new oneHer job let her know that the funds had been returned due to her card being invalidThe new card came, she activated it, loaded it, tried to make a purchase....insufficient fundConfused, she called RushCardThey told her her card was "locked because she activated it with a pin"Again, they were very polite and they couldn't explain what they meant by "locked because its activated with a pin" but they straightened it out.Months have gone by with no incident my mom receives her payroll deposit early tooThenI prepared my taxes, filled in the direct deposit info and my taxes got rejected because of an incorrect routing number I call Rushcard and on the automated service line they give you the routing info, I double check and its the same one I had put on my taxesI hold for a representative who gives me the correct routing info (Which happens to be the exact same number with a zero in front) and tells me they are in the process of switching from *** to ***BankAfter I straightened out my taxes I didn't think anything else of it
I am a single person who lives check to check,I hadn't even realized how much I had become dependent on the early deposits until yesterdayFor what ever reason I didn't receive my deposit earlywhich set off a series of cry worthy eventsI had to drive home from work Praying I didnt run out of gas and I had a shutoff notice from the electric company waiting on meNot to mention, I have NO food in my houseWoke up this morning and still nothingI called customer service just to find out if there was something at least pending for my account and was on hold for minutes before being transferred to a survey that wanted to know about my experience with customer serviceI understand that its a courtesy to have your money deposited early but it would sure be great to know whats going onSo, I visited there *** page just to see if maybe they had posted about delays or computer issuesTo my horror there where hundreds if not thousands of people on there complaining about not receiving there taxes,social security, disability or paychecks at all, not to mention early! The one response I seen from RushCard over and over was that
'We are really sorry for the delay in posting your depositIf you don't received your deposit by your actual payment day, please reach out to us for further assistanceWe sent notices to many of our member’s employers requesting they use the most up to date routing and account information for youIf your employer hasn't updated your card account information, there may be a delay in your deposit being postedWe are experiencing high call volumes and our customer service phone lines should clear up shortlyWhen there are updates made to direct deposit it can take 1-pay periods for it to go into effect, but the payroll can continue to come to the ** *** deposit ID, with no issue."
Usually that would be enough information for me but I am freaking out right nowI don't know if this is going to take weeks to clear up or if I will be payed on this coming Friday (actual Payday)My electric is scheduled for shut off tomorrowI took today off work cause I have no gas in my carDid I mention I have No groceries in the fridgeCustomer service is impossible get through, I waited Minutes just to get hung up on! Tomorrow is the first of the month and rent is dueCant borrow money from mom her payroll never deposited eitherI am completely freaking out!

June 30, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH
Re: Consumer: *** *** Complaint number: Revdex.com *** Complaint date: June 25, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that RushCard posted his direct deposit on 5/25/2016, but was not allowed access to his funds until 5/26/ On May 25, 2016, *** *** direct deposit posted to his account at 10:PM EST RushCard post deposits throughout the day as they are received, deposit are not held*** *** funds were available once the deposit post to the account*** *** called on June 24, and spoke to a customer service agent and was advised that earliest we expect his deposit to post is June 29, *** *** deposit posted on June 27, and he had unlimited access to his funds. We appreciate *** *** feedbackOur customer’s access to their funds is a top priority at RushCard and expedited resolution is our goal. Regards, Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
As informed by the bankers association it does not take days for them to reverse this charge They have not contacted *** *** once in an effort to get this charge reversed??? How do I not qualify for provisional credit on my account? It's money from my SSA monthly payment and I live on a fixed income? By law they have to refund my moneyAt this time I would like to get the media involved, because it seems like that is the only way things get resolved!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The money was out on a dead card rather than on the live cardI've been a cardholder since and I do not appreciate the in consideration I really need access to my funds now yet the company has nothing but excusesThe customer service center is not worth anything period they are of no assistance have no authority to do anything and their English is horribleI will be writing a letter to ** *** himself and *** ***This is too much trouble for $36.
Regards,
*** ***

The Revdex.comW Seventh St, Suite 1600Cincinnati Ohio 45202-2468 RE: *** *** *** May4, 2015 Wereceived *** *** complaint regarding her funds and
the level of customerservice receivedRushCard logs all customer contact and activity associatedwith financial cards I completely understand the frustration *** *** is experiencing with heraccount*** *** had a hold placed on her account for the amount of the$ATM withdrawal transaction on 4/22/The hold was removed a few days lateron 4/24/and the next morning *** *** processed another ATM transactionremoving the fundsTransactions usually settle within business days of thehold being releasedOn this transaction there was a delay and the transactionsettled on 4/29/2015, forcing the account negative since *** *** removedthe funds from the account Please see the details below as it will show the hold, hold reversal, and settlementof the transaction on the account. SETTLEMENT 04/29/08:PM *** *** *** *** $$($199.41) HOLD REVERSAL 04/24/08:PM*** *** *** *** $$$234.83 HOLD 04/22/07:PM *** *** *** *** $$$118.41 We sincerely apologize for the inconvenience and confusion this may have causedWeappreciate *** *** feedbackThese types of issues go directly againstour mission of access and inclusion for everyone and we look to be clearer andavoid similar problems for all of our customers. Regards, *** ***Customer Service Specialist