Unirush Financial Services

March 11,
none;"> VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: *** Complaint date: March 3, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. *** ***’s complaint states she did not have access to remove funds from an ATM*** *** further indicates there was an error message stating her card was expired, but the expiration is for 12/On December 29th, 2015, *** *** contact RushCard customer service to process a renewal card for card ending in *** *** received the card replacement and was able to successfully activate and beginning making transactionsOn March 3rd, 2016, *** *** contacted customer service again due to declined transactionsAfter additional research, it was determined the renewal and expired card generated the same card number which prevented *** *** from making transactionsA card replacement was issued with a new card number to *** *** via regular deliveryOn March 11, 2016, a corporate customer service specialist contacted *** *** to process the remaining funds to her account via *** express cash*** *** was advised of the new card replacement and advised to contact the corporate office directly to access with activationWe appreciate this feedback and sincerely apologize for the inconvenience this may have causedOur goal is to provide financial convenience supported by reliable customer service. RushCard Corporate Customer Service

June 23rd,
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VIA ONLINE SUBMISSION:
Revdex.com
EFourth Street, Suite Cincinnati, OH
Re: Consumer: *** ***
Complaint number: ***
Complaint date: June 09,
To Whom It May Concern:
This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.
On March 09, 2016, *** *** contacted UniRush to file an Error Allegation Dispute claim** *** claimed merchandise was not as described when receivedOn March 09, 2016, claim was denied due to no error found*** *** is requesting a refund for $She states she did not receive provisional credit and that claim was denied for reason that could not be disclosed
*** dispute was denied due to no error occurringThis was determined on the fact that merchant provided Terms and Conditions documents stating customized order, no return, no refund
We appreciate *** *** feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter
Regards,
RushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
It has now been days since the company updated its system, and I still do not have my depositI understand system glitches but I am resoundingly less understandable when the issue has been going on for days and it involves my financesThe Company's attempt to appease customers with a fee free time frame is a mediocre responseThis Company has put people in dire straits and I doubt many stick around for the free feesI have contacted customer support and I am still getting hanged up on after the phone rings twiceThanks rushcard for putting my livelihood on the line*** *** is sleeping and eating well I bet
Regards,
*** ***

On September 8th, 2016, *** *** contacted UniRush to file a dispute for online transactions that occurred on September 9th,and September 11th,2016, totaling $***
*** claimed his card had been in his possession when the transactions were initiated*** *** was advised to sign the dispute form and send it within ten business days from the date of initial dispute. On September 24th, 2016, UniRush successfully received *** *** dispute form
On September 15th,2016, UniRush used its resources with *** to file chargebacks on behalf of *** ***The chargebacks are pending*** *** should hear from UniRush within the next days
We appreciate *** *** feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
It's mighty funny how the company can send out this message acting like everything was resolved in hours, it has been days and I still can't use my cardEvery time you call or send a message I get no answer and a dumb reply, I dont care about fees starting next month I am worry about me and my kids being in the dark todayIt's sad that Unirush is making it seem like the problem is no morethey need to be ran out of business, because this is not the way you conduct businessStill at this hour and date nobody can tell me anything about my money or the account and when you call the number the phone hangs up
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Rushcard is advising me that they are checking on the ATM location to find out when it became a part of the *** networkThis still does not address my complaintThey are asking me to be patient but one must understand that this is money involved, and it shouldn't take to weeks for any financial institution to rectify a monetary problemAll I have been promised is that someone from Rushcard would call me back once Corporate added notesI still have not received a call backI get the run around each time I call RushcardIf the *** *** *** *** *** ATM is on your list and it charged a customer for using it, Rushcard should refund the fees, plain and simpleRushcards lists the site as free so why take my money when utilizing itPlease refund my fees from March 2014-July
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
Once again Rushcard/*** is lieingNot ONE SINGLE one of my cards is working, and none can be loadedTheir system was down for less than one day ONLY, yet they continue to insist that was the causeThey have made no effort to contact me, and my phone records are online, and show no calls from any unknown companyAlso every attempt to call from my home phone they immediately hang up as soon as two rings reveals my numberI call from an unknown number they answer, then say they'll put me threw to customer service, and leave me on hold for over minutes until I hang upThank you for your help,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I've shown proof my $was transferred into my rush goals and I've asked to speak with the last agent's supervisor! This glitch caused a major strain on us and others and I would like my money refunded asapThis back and forth has carried on since October and it's now January I want a satisfactory resolution so that I may close the loop on thisI've been loyal since January and still have remained a customer! Is this how you treat loyal customers today?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I signed and sent back the form when I recieved itSo there is no way that's when they recieved it this company is full of crap and I am tired of them holding up my moneyIt is their faults as to why I didn't recieve my money to begin with and this issue should have been fixed along time ago but this company is unprofessional and just keeps giving their customers the run around and they think it's ok because it's not their money getting messed overThis is NOT right.
Regards,
*** ***

"
line-height:115%,sans-serif>The
Revdex.com
W Seventh St, Suite
Cincinnati
Ohio 45202-
RE: Case number *** *** ***
April
14,
We received *** *** complaint
regarding the non dispense and the level of customer service received. RushCard logs all customer contact and
activity associated with financial cards
Per our notations, the
transaction *** *** claim is ATM non-disbursement is located in detailed
below:
SETTLEMENT
04/04/11:AM
*** *** *** ***
$
As you can see above, the
transaction settled to the account on 4/4/for an amount of $Since
the ATM Company settled the transaction, *** *** will need to file a formal
disputeAll RushCard disputes are handled through our dedicated dispute
team and are worked in the order that they are received*** *** will need
to contact our RushCard customer service at ###-###-#### to file a dispute
regarding the settled ATM transactionWe apologize for the inconvenience that
this has caused *** ***
We appreciate *** ***’s
feedbackThese types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers
Regards,
*** * ***
Customer Service Specialist

Revdex.com
* * *** ** *** ***Cincinnati Ohio***
Re: *** *** ***
January 20,
We received Mr***’s complaint regarding his dispute and
the level of customer service received.
Rush Card logs all customer contact and activity associated with
financial cards
On 1/11/Mr***’s filed a dispute for $*** unauthorized
ATM transactions that were made on his accountAll Rush Card disputes are
handled through our dedicated dispute team and are worked in the order that they are
receivedAfter reviewing all the calls Mr*** was advise by our call center
representatives that the dispute process can take up to 45-days to
investigate and business days for a provisional credit to be applied once
the dispute form is receivedThe dispute team will only issue a provisional credit
if Mr*** qualifiesAs of now there is no update regarding the status of a provisional
credit and Mr*** will need to allow the business dayOn 11/10/Mr
*** was advised by the first representative that the card replacement will be
expedited waiving the $**fee but the card was issued via regular mail which
takes 7-business to receiveIf Mr*** does not receive the replacement
card by the 10th business day, as a courtesy we will expedited the
card and waive the $** feeWe apologize for the inconvenience and the
frustration this has caused Mr***
We appreciate Mr***’s feedbackThese types of issues go
directly against our mission of access and inclusion for everyone and we look
to be clearer and avoid similar problems for all of our customers
Regards,
*** ***Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I am getting about tired of Rush Card to scam and steal my funds that my employer had depositedI sent in a copy of my drivers license, a letter from *** State DOL stating that being I have a Class A CDL license it is against the At Home Safety Act against Terrorism to send my drivers license over mail, fax or email, copy of my social security card and a copy of my *** cable billThis company still refuses to close this account and send me my funds so they can continue to steal my money that my employer had deposited in my account.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
The problem is resolvedThe problems have not been addressedI will gladly part ways with this company
Regards,
*** ***

March 3,
Roman" size="3">
VIA ONLINE
SUBMISSION:
RevDex.com
W Seventh St Suite
Cincinnati Ohio
Re: Consumer: *** ***
Complaint number: ***
Complaint
date: February 24,
To Whom It May Concern:
This
letter is in response to the consumer complaint referenced above #***. UniRush, LLC which is the program manager for
the Rushcard prepaid debit card program takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources.
*** *** complaint contends that her RushCard was declined
when attempting to process a transaction.
*** *** also stated that her direct deposit funds were not available
on her account to process the transaction
On February 24, at 3:57p.m., RushCard received and posted
her SSI deposit to *** ***’s account with the effective date of March 1,
*** *** started to process a transaction at 3:26pm which lead to a declined
transaction due to insufficient funds. As
of March 3, RushCard can confirm *** *** has access to her funds
We appreciate *** *** feedbackOur goal is to provide financial convenience
supported by reliable customer service
Satoyra H
RushCard Corporate Customer Service

Tell us why here...Corporate customer service attempted to contact *** *** multiple times regarding the complaint issue Following no answer, the issue was thoroughly reviewed and resolved by the Customer Service
agent on 5/26/ Number on file is not being answered- if *** *** calls we’ll update his phone number and reach out again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint See, you taking an advtange of my money and I have already spoken to the merchant and they said it's has to be the Rushcard that can take care of and I'm not gonna play games with you! Enough and you have my *** that I sent and there is no reason for you to take all my money that I didn't authorization at all and you just lost a customer
Regards,
*** ***

*** *** has spoken with multiple Specialists at the Corporate office regarding her complaint and she has hung up on me personally while trying to discuss her accountI explained the situation that has occurred on her account but she continues to rebuttalOur previous responses to this matter have addressed her concerns. Thank you,
UniRush, LLC Tyree T., Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
There is no attatchment that satisfies that the bill payment was received and cashed by ** ***If RUSHCARD would look through my account, they will see that the company needs a copy of the cashed check front and back to assure that it was not fraudulently cashed by someone elseRUSHCARD has not sent this requested information to myself nor to the third party, ** ***I have been requesting this information, a photo copy, since October I have been in constant contact with ** *** and we have had conference calls from multiple representatives of RUSHCARD and the corporate office has failed to contact me personally to rectify this situationMy number is ###-###-####
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
I have reviewed the company's response; howeverI disagree with the manner in which the company complains what occurred during my communication with several customer service representativesI had been previous contacted RushCard regarding ATM Fees back in October and November I was told via email from agent customer service that RushCard was too busy to handle my matter due to the glitch RushCard experiencing therefore other customers concerns where more important than mineIn December 2015, I contacted RushCard via phone, I continued to ask about the ATM Fees, a male CSR stated that he would submit the information to the back office and it would take 24-hours to reverse the $xfees to my cardA week had past, I contacted RushCard again, I told the CSR to deactivate my RushCard account due to not receiving my ATM Fees reversalAgain, I contacted RushCard a day later when I noticed the Fees where reverse, therefore I contacted another RushCard CSR who argued that I was not eligible for ATM Fees reversal since I never used RushCard *** *** ATMAfter minutes of debating with this female CSR, she finally confirmed that I used the appropriate *** *** ATM; however, stated that she would mail me another card, two weeks went by and No card (12/10/to 10/24/2015), On the 24th of December 2015, I call again and was told by another CSR, that my card had not arrive, she (the CSR) stated that my system did not process my card and she did not know why and there was nothing she couldI mentioned to her my card to showing inactive but she stated that she see in the system that I card was blocked due to it being lost or stolen "I never ask anyone at RushCard to Block my card nor did I ever report my card lost or stolen"The CSR only mentioned mailing out a new card or mailing check after I became irateI do not think its fair for a company to tolerate employee statements and treat the consumer as if they are the bad applesAll I ask was for the $x = $in ATM Fees returned to me without hassle, complications, stress, and/or continuously repeating myself for the same meager proble*** If the company told consumers complaints seriously, they would listen to every call I made, and review every email I sent to verify accuracy of the clai***
I appreciate RushCard for honoring my wishes and mailing my check for $18.57, in which I will be looking for in the next week or so

Rush Card did not advise me of any incomplete paperwork, on March I contacted rush Card a member of their customers service team informed me that all the proper documents was received, and that a provisional credit will be add on or by 3/18/well I called the morning of 3/that's when I was informed my claim had been closed due to no error found as I stated earlier rush Card did not perform a proper investigation, the closed my case on their own will and submitted an unture response to your request for a solution, Rush Card has denied to give me corporate information, and informed me after submitting paperwork to reopen to claim that, that request has also been close and I may not reopen it and they advised me that to receive a resolution I must seek legal actions in small claims courtsRevdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***