Unirush Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I am gathering the bills showing the late fees to submit to the company,The company inconvenienced me for over a month and continued to give me the run around having me faxing documents over and overAs now they are still requiring more out of me, trying to continue to place the responsibility on me for what they did not doI am gathering the documents and will be emailing yet another copy of my lease to the companyAs these are documents that they have previously requested and received from me in the past

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
I initiall filed dispute on 10/15/2015( dispute Acknowledgement #***), PER REP I NEVER SUBMITTED A DIPUTE,, HOWEVER 0N/1026/I RECVD EMAIL FROM A RUSH CARD EMPLOYEE, THAT HE COULD NOT LOACTE MY ACCOUTN TO PROCESS THE DIPSUT, NOW EITHER THEY GOT IT OR THE DIDNT.(MISS COMMUNICATION ALL OVER THE PLACE MY ISSUE IS THAT MY DIPSUTE DATE SHOULD HAVE STARTED ON 10/15/2015, SINCE RUSH CARD DID NOT FORWARD ME REQUIRED DOCUMENTS after several attempsthey finall acceptedmy dipsute on 10/26/2015, but will not adjust the time in which the dipute starts,per supervisor,IF SHE FINDS IT WAS THERE ERROR SHE WOULD CALL ME BACKTHAT WAS DAYS AGO AND STILL OTHINGI am angry because they act as though we should just except thisand it UNACCEPTABLEI STILL HAVE NOT GOT MY ISSUE RESOLVEDI JUST WANT MY MONEY

RevDex.com
W
Seventh St Suite
Cincinnati
Ohio
RE: Case *** *** ***
April 8,
We
received *** *** complaint regarding the outcome of her dispute and the level
of customer service received. RushCard
logs all customer contact and activity associated with financial cards
The letter was sent
to *** *** on 3/23/Since it is past the 7-business days to receive
the letter, I have had the denial letter resent to *** *** at the address on
fileWe sincerely apologize for any inconvenience this has caused
We
appreciate *** *** feedbackThese types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
*** ***
Customer
Service Specialist

6/3/ VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH
Re: Consumer: *** *** Complaint number: *** Complaint date: 5/26/ To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that he reported his card lost on 5/15/and noticed transactions on his account after the date of the block. *** *** states he was provided an *** *** number to get his cash, but the number was used to redeem the moneyCorporate customer service attempted to contact customer multiple times regarding the complaint filed on lost card /dispute issueFollowing no answer, the issue was thoroughly investigated by RushCard Disputes agents and resolved by dispute departmentNumber on file is not being answered- if *** *** calls we’ll update his phone number and reach out again We appreciate *** ***’ feedback. We hope *** *** continued success with his Rushcard and we look forward to speaking with him if additional clarification is needed Regards, RushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me. Thank you for your response Yes a Representative did contact me yesterday November 19, and left a message I'm attempting to return her call today November I haven't yet to speak with her and or anyone its still early on the day however so hopefully I here from some one soon and this matter can be taking care of today Thank you
Regards,
*** ***

Re: Complaint ID : ***
Consumer: *** ***
The documentation Rush Card requested via fax to ###-###-#### was provided numerous times. To follow, were many follow up phone calls to Rush Card to no avail.
* Rush Card has not addressed this issue* Rush Card has been giving me the run around since * Rush Card has NOT met with their agreementFor more information please feel free to call me via phone ###-###-####
At this point we have no desire to be toyed with . We need only to be made whole by whomever has my funds and feel if necessary we can again provide any documentation you need to rectify this situation. To this point theses entities have been provided these on numerous occasions
Sincerely,
*** *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Rushcard/UniRush states via social media (and in response to this inquiry) they had an upgrade or update of their systems beginning 10/12/Since then, I have not been able to access my funds (correct account balance)My balance should be $316.14.
Every time I have called RUSH after I noticed that I was unable to access my account balance upon account login on on 10/16/15, I have been unable to get a cohesive answer other than after waiting long holds, being hung up onHere is just SOME of the answers I have received:"We are unable to access your account please call back or give me your # for us to call you back""Can I have your name and account #, placed on hold again, rep comes back after minutes saying our systems are down""We have not received your deposit of $300.01"We don't see itHad the RushCard Agent call *** to verify the transaction was credited, was placed on another long holdTransferred to dispute department, rephung up on me and never called me back"You must dispute the original charge and fax or mail back the dispute form within days" I did fax the form on 10/26/(enclosed as an attachment) with receipt and back up"I will escalate your CREDIT not posted to our 'technical support dept"
"I cannot escalate your request for your money because there is no technical support dept""I will send you over to our disputes"transfer and on hold person answers and then hangs up"I cant transfer you to disputes because we are still in process of our update and have a system outage""I will email you a dispute form in hours"Had to call back because I never recd the form + hours later.
Asked for a supervisor regarding my accountRep refused to transfer me to someone to help me stating "nobody can help you here; no one here can do anything so I cannot transfer you"Called back another dayGave my reference # which is in the attached email I was put on hold and rep came back on the line stating "unfortunately, I cannot see anything on that ticket #; you have to call back another day or two because we are waiting for our system update to be complete"I have spent OVER hours on the phone with RushCard/Unirush since 10/16/ Please see attached call log from Charter and Sprint) detailing all the calls in attempt for resolveALL of these calls were in an attempt to find out why my credit from *** *** * *** for $credited to my card back to RushCard/Unirush on 10/10/has not been posted to my balance AND why they REFUSE to send me my money or post it on my account as normalI have been a loyal customer for almost yearsIt has been days; still my current account balance through *** *** ATM, online inquiry and TEXT inquiry all state that my balance is $Totally inaccurate I am tired of given untruths and inaccurate statements about why my money, which was clearly refunded by the merchant (see attached receipt where I paid cash for the rental car when I returned it)Still my balance is inaccurate; I have been on an empty gas tank because of RushCard taking their time with MY MONEY!
The last correspondence was an email RUSH sent to me today asking me to call their customer service #I called and waited over minutes on the phone and couldn't wait any longer for a rep to answer
Regards,
*** ***
Attachments:
Balance inquiry from RUSH text
Oct RUSH Statement
Dispute form and FAX to RUSH with receipt of cash transaction
*** Screen photo showing CREDIT
Email correspondence
Call log

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I received my new card and have attempted to activate it but have been unable to complete the activationI have contacted the company per their request, as stated in their response below, every day for the past days and have been told they are unable to activate my card at this time and they are not sure when they will have it fixedI was also informed there is no other way to access the funds in my accountThis is unacceptable as I have bills that need paid.
Regards,
*** ***

Worst Customer Service /advertisement
I am very disappointed at the way your company handles they're customer and Do businessDidn't think I would have to call 3times in a row to still not have my problem solved an to feel totally disrespected an as if your time does not matterI have been a Very loyal Customer For over years now with several cards for my taxes,direct deposit, and othersI have Referred Several Friends and family members with my Referral code which is why I called in, in the first place followed every step your reps told me as in qualifying deposits I made to the accounts and have yet to see my Referral fee that's Totally Advertisement I know the rules I read themOn top of your so called Customer Service rep, are the most rude I have every came across (Autumn) an your half a supervisor (Mark)I will be actively look for new company to take my business to along with all my friends and family members I've referred and ones I would have in the future referred you need to teach your reps in training class to respect your customer being that's you all pay your bills and feed your familyCan't wait till the day I'm on the other end of the phone and you guys need customer serviceAnd lastly I would watch the type of business practices you participate in and definitely don't advertise what you cant live up to*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I AM DISAGREEING WITH THEM SINCE I'M NOT GOING TO KEEP FAXING THEM ALL THE TIME AND I HAVE FAXED ON 10TH OF DECEMBER AND TWICE ON DIFFERENT DATETHEY KEEP PLAYING GAMES AND THEY NEVER ISSUSEDME AND I DID CHECK THE ACCOUNT AND THERE IS NONE FROM YOU THAT CREDIT AND JUST TO GET IT OVER WITH TO GET MY MONEY BACK INTO THE ACCOUNTI'M GETTING FED UP WITH THEIR GAMES AND I WANT TO REPUTATION THE RUSHCARD AS BAD REPUTATION AND UNTRUST COMPANY SINCE IT'S NOT HAPPEN FIRST TIME THEY HAVE DONE THAT MANY TIME WITH MY ACCOUNT.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I did receive the $credit and my direct depositBut it doesn't solve the fact that I still don't have direct access to cashMy card was damaged and have been damaged for a while nowBut I have another card on my account to which I transfer my money toI have paid so many transfer fees transfering cash to my girlfriend Rush card until its ridiculous!! But I don't mind.I explained that to the customer service Representative on the phone but not the Corporate employee who contacted me.There's no need to order a card since I have another card to actually use on my accountAlso, there is no way possible to get cashI have to use my debit card number that I had to dig out of a stack of papers, online to pay for anything I needExcept gasMy water services was disconnected, I can't pay a ride to work because I have no access to cashI did explain to the Corporate Customer Service Representative that I was using a loaner vehicle to get to work and that I was suppose to try and buy a car with my very next I paycheckThe plan was to spend $on a down payment for the car and $on my water billBut with no access to transportation and Cash my water got disconnected and incurred a higher fee and no car but, instead a stack of I.O.U's..I still have $in my account that I owe out and no access to itHad I for seen this tradegy with Rush Card, I would have used another source for my direct depositBut I trusted that Rush card would have this whole thing straightened out by now
This has caused me a headache and my life has been altered temporarily as a result of this change from Rush cardAll I need is for them to either transfer my $from my card ending in *** to card number *** or apply a credit in the amount of $to my card ending in *** and close or block my account ending in *** So that I can be done with this whole company
It takes a long time to get a Representative on the phone, one time my account was over drafted $due to a faulty ATM transaction and the representative told me the problem would work itself out if I transferred money to the over drafted account..It never didAlso there was the time when there was a porn hotline number in place of their customer service number on the app as well as online.My girlfriend made a report of it and they never contacted her back in regards to itThis just don't seem like a company I want to further entrust my money with
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Today November 2, I received a useless blocked card ending in ***After holding and calling rush card all day I was told they automatically block replacement cardsSo far I have called, emailed and faxed rush card continuouslyRush cards agents seem to be playing a game telling me a need to reapply which the faxed papers were forHow many times do I need to fax, email and hold the line all day to have a working rush cardHow crazy is it to send me a blocked card ending in ***Please do not send me blocked cards that you know I can't use.
Thank you,
*** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Just because my account is closed does not mean that Rushcard will not be held accountable for giving me, the consumer infoI will also take a check in the amount of $80.46, which I believe is still owed to me! I have been a consumer for well over years, and this is how Rushcard has shown their appreciation, by not admitting to their errors, and rectifying the situation! Again, thanks for closing my account, I will be waiting on the rest of my money via US postal mail
Regards,
*** ***

Revdex.com
W Seventh St Suite
Cincinnati Ohio
Re: *** ***
***
December 12,
We received Ms***’s complaint regarding her blocked card
and the level of customer service received.
Rush Card logs all customer contact and activity associated with
financial cards
We show that an unauthorized c2c transfer dispute was filed related
to Ms***’s accountAll Rush Card disputes are handled through our dedicated
dispute team Someone from our dispute team will reach
out to Ms*** within to hoursWe apologize for the inconvenience this
has caused Ms***
We appreciate Ms***’s feedbackThese types of issues go
directly against our mission of access and inclusion for everyone and we look
to be clearer and avoid similar problems for all of our customers
Regards,
*** ***Customer Service Specialist

Every time I call them they tell me that there system is updatingI was able to put the money on Monday 11/02/of two deposit of 500.00$ each which made a 1000.00$ totalWhen I went to go get money so I could buy a car it would not let me take out the moneyI have been on the phone with
them since 11/03/up until today 11/05/and all they can say is it takes hours for my money to postI put cash on it so it should not take that long to postAll they can say to me is is the same thing every time our system is updatingThey have put me on hold for up to an hour wait before anyone gets back to meOn 11/04/when I called in the evening I got one of there employees who tried to acted like he could not here me on the phone in which I thought was very rudeHe kept on saying can you hear meNow I know my phone works because when I use it to call someone else they can hear meI am hoping to get this money as soon as I can so that I do not lose the deposit on made on itI have another pre paid card that is from the same bank in which they use Meta bank so I do not know what the problem is because my other card worksMy card now is saying it has a balance when there should be 1000.00$ on it.
Thank you,
*** ***

May 24, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio
Re: Consumer: *** *** Complaint number: *** Complaint date: May 18, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that her direct deposit was posted to her RushCard and reflected in her available, then the deposit was no longer reflecting on her RushCard account. *** *** also states that she would like her deposit posted to her account On May 18, a deposit posted to *** *** account in the amount of $to the card ending in 1271. A corporate customer service specialist attempted to contact *** *** on May 20, to discuss the issue she was having with her direct deposit We appreciate *** *** feedback Regards, RushCard Corporate Customer Service

October 18,
serif; border: none;"> VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: *** Complaint date: October 17, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced aboveUniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that she was not able to speak with a live representative. *** *** also states that she had questions regarding her account and needed to speak to a live agent RushCard records indicate that *** *** was not following the IVR prompts correctly in order to speak with a live RushCard representative. Our records show that on October 17, *** *** contacted RushCard customer service and spoke to an agent regarding a refund she was expectingA RushCard corporate customer service representative attempted to call *** *** on October 18, to see if she had any additional concernsThe number provide rang busy, said call was unsuccessfulAn attempt was made several times with no success If *** *** has additional questions, she may contact RushCard customer service at *** (###-###-####), which is staffed with customer service agent hours a day, days a week UniRush Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I don't understand why you guys keep teaending the SAME email and not answering my concern/questionI AGAIN Will asks WHY did RushCard decline MY cash load from *** *** to begin with!!? AGAIN after investigation with *** *** it was found it was sent on 11/and for WHATEVER reason RushCard DECLINED it and still wouldn't accept it on 11/eitherSo STOP sending me the SAME email and please address my questionIt like you don't want to accept fault when I already know it was RushCard fault.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Although the business tried to justify their actions, the business referred to purchase plociesThe issue that I a having is with a refund, not a purchase.
The letter also claimed the hold in the amount of $has been released as I requested This is untrueThe $is still not in my account.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I literally just concluded a minute phone call with Rush Card representatives to follow up on the dispute of and claim of approximately $The representatives did not have adequate notes on my account to refer to, each claimed to have not received the documentation I faxed in earlier this month regarding both mattersAfter thorough review, they were able to find the faxesThis demonstrates how RushCard's processes and operations are questionableA representative in the Dispute Department advised that the merchant would be contacted by a member of the Risk Team, whom is expected to note the account accordinglyHowever, no one is able to confirm or verify the merchants contact information with meThe fact that this information was faxed in and the representative clearly had access to the document but did not realize that the contant information was provided is disturbingI was reassured that this would be resolved within 45-daysHowever, action towards this resolutions does not seem to be in motion seeing as how representatives of the company either have little idea of what is going on or are unable to document/relay this information effectively.
The merchants are eagerly waiting to be contacted by Rushcard and are willing to cooperateThey are local, therefore I am certain of thisWhat I am not certain of is RushCards competency and ability to resolve this matter.
Since this account has been opened, there has been a total exceeding $of transactions improperly handled by Rushcard on my account.
This needs to be resolved asapAnother claim will be filed shortly to request payment of accruing late charges regarding the non-payment to merchantAgain, this is a housing/ mortgage issue.
Regards,
*** ***