Unirush Financial Services

Revdex.com
W Seventh St Suite
Cincinnati Ohio
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Re: *** *** ***
April 27,
We received *** *** complaint
regarding access to her funds and the level of customer service received. Rush Card logs all customer contact and
activity associated with financial cards
RushCard received a deposit with the
pay date of 4/22/that was posted to the account that was initially set up
with the remitter*** *** card ending in *** has currently been blocked
due to multiple unauthorized transactions that were made on her account As a onetime courtesy we have redirected the
deposit to *** *** active card number ending in *** on 4/23/We
apologize for the inconvenience and the frustration this has caused ***
We appreciate *** *** feedbackThese types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers.s
Regards,
*** ***
Customer Service Specialist

The Revdex.com W Seventh St Suite 1600Cincinnati Ohio 45202-2468 May 5, 2015 RE: Complaint ID: *** *** *** We received *** *** complaint regarding her cardstatus and the
availability of her fundsRushCard logs all customer contactand activity associated with financial cards. After review of *** *** account I am showing her cardwas blocked on 3/30/due to recent updates and activity on her account.Documents were requested from *** *** to validate her identity and recentaddress changes on the account*** *** did provide documents, but due toher not being able to provide proof of address to the most recent updated,additional documentation was required. We have since reviewed the account history and documentsprovided by *** ***; her RushCard account was unblocked on 5/4/Pleasehave *** *** visit www.rushcard.comand log into her RushCard online account to check balance and track recentactivityWe sincerely apologize for any inconvenience this has caused Ms.***. We appreciate ***
*** feedbackThese types of issues go directly against our mission ofcess and inclusion for everyone and we look to be clearer and avoid similarproblems for all of our customers. Regards, *** ***Customer Service SpecialistTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
I have yet to receive a letter from themThey claimed to had sent it and its been almost weeks of waiting on the letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
Yes they gave me $25, but there was $in my account before al of this happened and it went missing and wasn't replacedAlso they still have my old expired card as active and it is not and the system doesn't even recognize my new card number

RevDex.com
W Seventh St Suite
Cincinnati
Ohio
RE: Case *** ***
***
January 17,
We
received Ms***’s rebuttal as it relates to our response to her complaint
regarding her account and her dispute on unauthorized transactionsRushCard
logs all customer contact and activity associated with financial cards
Rushcard handles schedule maintenance periodically and in no
way would it leave our card-holder’s information vulnerable to attacksWe take
precautionary measures to make sure all customer data is secure when we conduct
our system updatesAfter reviewing Ms***’s account we show there’s
charges through the merchant she’s disputing charges through actually being
authorized on 1/10/and settled on 1/11/As stated in our initial response
Rushcard’s schedule maintenance was on 1/11/from 2am-10pm onlyBased on
the charges below Ms***’s card was not compromised during our scheduled
maintenanceThe transactions actually happened prior to our scheduled maintenance
***
HOLD
01/10/09:PM
*** *** *** ***
$
$
$
***
HOLD
01/10/09:PM
*** *** *** ***
$
$
$
***
HOLD
01/10/09:PM
*** *** *** ***
$
$
$
***
HOLD
01/10/09:PM
*** *** *** ***
$
$
$
***
HOLD
01/10/09:PM
*** *** *** ***
$
$
$
***
HOLD
01/10/09:PM
*** *** *** ***
$
$
$
***
HOLD
01/10/09:PM
*** *** *** ***
$
$
$
***
HOLD
01/10/09:PM
*** *** *** ***
$
$
$
***
HOLD
01/10/09:PM
*** *** *** ***
$
$
$
***
HOLD
01/10/09:PM
*** *** *** ***
$
$
$
***
HOLD
01/10/09:PM
*** *** *** ***
$
$
$
***
HOLD
01/10/09:PM
*** *** *** ***
$
$
$
***
HOLD
01/10/09:PM
*** *** *** ***
$
$
$
We acknowledge this unfortunate circumstance for Ms
*** and the dispute claim is under investigation at any time she would
like status updates on the claim she can contact Bancorp at ***Again
we appreciate Ms***’s feedback
Regards,
*** ***
CS - Audit/Compliance Analyst

I have never received information from Rushcard explaining why my funds were being held. Secondly, Rushcard could have requested the information needed from any one of the *** representatives spoken to on the phone. That person from *** could have sent information needed to them AGAIN at the same time given them the verbal confirmation that was supposedly needed. Since filing this complaint, the $*** transaction and two $* transactions have "dropped off" meaning that those funds have been released to my card. One additional $* transaction is being held and for what reason, I don't know. It is scheduled to "drop off" on August 3rd

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I was charged for replacing my card ending in *** $expedited fee and $card replacement feeI was driving when I spoke w Karen and didn't indicate I wanted all my cards closedI stated I was going to use another company and hung upI receive ssa which already isn't enough to live off but to keep getting hit w fees is making it merely impossible for me to survive the monthI've been w rushcard over yrs this makes absolutely no senseI had no clue the card ending in *** was inactive until 9/when I attempted to use itThis is way too stressful.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Customer called stating her latest direct deposit hasn't been posted (was supposed to be 7/28)Please help
Regards,
*** ***

I've already sent documents to Rush card regarding the returned merchandise also confirming that *** approved the refund*** also sent over documentation stating that the refund was approved so there's nothing more on my end that needs to be doneI need and want my money returned and be compensated for the time loss and the back and forth I had to endure with Rushcard and ***....I've uploaded multiple documents to Rushcard proving that my refund was approvedSo please release this hold now so I can go on with my life instead of fighting back and forth with a company that owes me money, if not I will have to get my lawyers involved.
Thank youRevdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***

Revdex.com
W Seventh St Suite
Cincinnati Ohio
Re: *** ***
***
February 11,
We received Ms***l’s complaint regarding access to her
funds and the level of customer service received. Rush Card logs all customer contact and
activity associated with financial cards
On 11/19/Ms***l filed a dispute for an unauthorized
transaction of $at *** *** that she did not make on her cardAll RushCard disputes
are handled through our dedicated dispute team and are worked in the order that they are
receivedThere are no updates regarding the outcome of the dispute. Ms***l will need to allow days for the dispute
team to investigate the claimOnce the claim is final Ms***l will receive a
letter in the mail regarding the outcome of the disputeThe $expedited
card fee will not be reversed back to Ms***l’s accountWe apologize for the
misinformation that was given and the frustration this has caused Ms***l
We appreciate Ms***l’s feedbackThese types of issues go
directly against our mission of access and inclusion for everyone and we look
to be clearer and avoid similar problems for all of our customers
Regards,
*** ***Customer Service Specialist

Revdex.com
W Seventh St Suite
Cincinnati Ohio
"line-height:150%">Case: *** *** *** ***
May 4,
We received *** *** complaint
regarding access to her funds and the level of customer service received. Rush Card logs all customer contact and
activity associated with financial cards
We sincerely
apologize for the inconvenience *** *** is experiencing when trying to
contact our call centers and we are currently having extremely high call
volumes On 5/3/*** *** filed a dispute for an
unauthorized ATM transaction for $from *** *** that was made on her
accountAll RushCard disputes are handled through our dedicated dispute team
and are worked in the order that they are receivedI am showing we haven’t
received the written dispute form back from *** *** *** was
advised of the provisional credit option and will need to receive the form back
from her within business days to qualify for a provisional credit*** ***
will need to allow 45-days for the dispute team to investigate the claim
Once the claim is final *** *** will receive a letter in the mail regarding
the outcome of the disputeWe apologize for the inconvenience this has caused
We appreciate *** *** feedbackThese types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers
Regards,
*** ***
Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
This has been going on for extremely to long I have been waiting for my money since October and I am tired of this....they tell me one thing over the phone and one thing in this letterI was told it would take up to business days from they say they recieve my signed letter and it's been way past thatI want my money and that's it
Regards,
*** ***

December 28,
"margin-bottom: 0.0001pt;">VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: *** Complaint date: December 26, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states she was charged for ATM fees and her account was blocked without her consent*** *** also stated that she would like for a check mailed or deposited to her current bank account as long as she receives her money backOn December 3rd & 8th, 2015, *** *** contacted RushCard customer service and advised that ATM fees were being charged to her account after using *** *** locationsOn December 9, 2015, *** *** account indicates that the ATM fees were refunded back to her accountOn December 10, 2015, a new card was issued due to card being blockedOn December 24, 2015, *** Dungan was advised that due to the status of the card, a new account would need to be opened or a bill payment for the balance on the account needed to be issuedPer *** *** request, the account has been closed and a bill payment in the amount of $was issued to the address on the account on December 28, We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service

***, We have a Revdex.com complaint #*** that we need closedWe have provided *** *** with the dispute timeframe window of 45-days*** *** submitted a dispute on charges 5/16/At this time we have nothing else to provide her as a resolution as our dispute team is still conducting their investigation and research. Thank you, UniRush, LLC
Terrell W., Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Rush card never called meThey falsely revised my credit and stole my $because I files a Revdex.com complaint
Regards,
*** ***

RevDex.com
W
Seventh St Suite
Cincinnati
Ohio
RE: Case *** *** ***
April 8,
We
received *** *** complaint regarding the outcome of her dispute and the level
of customer service received. RushCard
logs all customer contact and activity associated with financial cards
The letter was sent
to *** *** on 3/23/Since it is past the 7-business days to receive
the letter, I have had the denial letter resent to *** *** at the address on
fileWe sincerely apologize for any inconvenience this has caused
We
appreciate *** *** feedbackThese types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
*** ***
Customer
Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
This does not logically make senseI called Rushcard on 9/24/and inform them of the payment deletionOn 9/25/I spoked first with an agent and asked could she speak with a *** rep confirming the deleted payment and I have the email to send them from *** to me confirmingShe said yes and I called back with no helpI then spoke to a supervisor in which he asked me to send a screenshot of the email from *** and I did He said he would personally call me back and never didI called back that night a spoke with another supervisor and gave her the "***" number from the email I sent and she also did not help She said it could be escalade to Corporate to approveI told her to proceed with thatI received an email on 9/28/from a Rushcard rep stating it would 1-business day to verify and I would have my funds and to not hesitate to email back if I had any concerns or questionsI emailed on 9/30/asking if the issue was resolved, I got a response stating to call customer service I called and to no avail no help and again telling me I had to wait until /10/4/The email I sent to Rushcard had *** name, my name, date of transaction, amount, last four digits of the card, the account number, *** company number, and confirmation of the deleted paymentI called again on 10/2/2014, spoke to yet another supervisor informing of my situation and to check my account because I wasn't getting satisfaction He personally said he would resolve try to resolve the matter and would call back to update me even if he couldn't do itYet again more liesI don't understand how my transaction was a "quasi cash transaction", this is my first knowledge of any one using that terminology with meStated here the definition of it...
quasi-cash transactions represent transactions in highly liquid assets, i.eones that are directly convertible to cash, such as, but not limited to, transfers to deposit accounts with other banks, purchases of casino gaming chips and travelers cheques
I don't see where my transaction would qualify as such when it is already cash on a prepaid debit card and not a credit card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I am gathering the bills showing the late fees to submit to the company,The company inconvenienced me for over a month and continued to give me the run around having me faxing documents over and overAs now they are still requiring more out of me, trying to continue to place the responsibility on me for what they did not doI am gathering the documents and will be emailing yet another copy of my lease to the companyAs these are documents that they have previously requested and received from me in the past

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
I initiall filed dispute on 10/15/2015( dispute Acknowledgement #***), PER REP I NEVER SUBMITTED A DIPUTE,, HOWEVER 0N/1026/I RECVD EMAIL FROM A RUSH CARD EMPLOYEE, THAT HE COULD NOT LOACTE MY ACCOUTN TO PROCESS THE DIPSUT, NOW EITHER THEY GOT IT OR THE DIDNT.(MISS COMMUNICATION ALL OVER THE PLACE MY ISSUE IS THAT MY DIPSUTE DATE SHOULD HAVE STARTED ON 10/15/2015, SINCE RUSH CARD DID NOT FORWARD ME REQUIRED DOCUMENTS after several attempsthey finall acceptedmy dipsute on 10/26/2015, but will not adjust the time in which the dipute starts,per supervisor,IF SHE FINDS IT WAS THERE ERROR SHE WOULD CALL ME BACKTHAT WAS DAYS AGO AND STILL OTHINGI am angry because they act as though we should just except thisand it UNACCEPTABLEI STILL HAVE NOT GOT MY ISSUE RESOLVEDI JUST WANT MY MONEY

December 23, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re:
Consumer: *** *** Complaint number: *** Complaint date: December 21, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that her direct deposit was scheduled to post to her account for December 11, and has not yet to receive her funds*** *** also stated that her employer sent the funds on December 9, 2015. Rushcard can confirm the following information regarding *** *** RushCard accountOn November 22, 2015, *** *** direct deposit was received and posted to her account ending in We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service