Unirush Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
After reviewing the response it's unfortunate that this does not resolve my issueAs of today I have yet to receive my funds despite my many calls regarding the card to card matterI was sent funds from another customers card prior to the updates and after calling I was instructed to dispute it which could take up to daysAt that point my card will be inaccessibleSo in closing I reject their responseThis matter was processed on October at 11:pm
Regards,
*** ***

I was suppose to receive my direct deposit todayI have been calling all day and I have yet heard anythingThe call would mysteriously hang upI have sent emails I have never heard a responseThis issue has been going on for several days, and I have yet been able to get paidI have been angry and upset all day due to their poor communication to a consumer who has been with them for a few years

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Although they lied once again, I'm done! They cancelled my card for NO REASON other than I was getting paid that very day! They knew exactly what they were doing and that's it I called because I was locked out of my ON LINE account which has NOTHING to do with my card!

August 29, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH
Re: Consumer: *** *** Complaint number: Revdex.com *** Complaint date: August 26, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** ***’s complaint contends that her payroll deposit from *** via *** was sent to the incorrect account*** *** is stating that she has attempted to contact RushCard regarding this and has not been able to speak to a customer service agent*** *** would like to have her payroll issue resolved On August 29, 2016, a RushCard corporate customer service specialist attempted to contact *** ***, to obtain additional information to assist her with her payroll issueA detailed message was left with a callback number for *** *** to call us back We appreciate *** ***’s feedbackOur goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The Revdex.com
",sans-serif>W Seventh St, Suite
Cincinnati Ohio 45202-
RE: *** *** ***
May
4,
We
received *** ***’ complaint regarding her funds and the level of customer
service receivedRushCard logs all customer contact and activity associated
with financial cards
I
completely understand the confusion *** *** is experiencing with her account*** *** had a hold placed on
her account for the amount of the $ATM withdrawal transaction on
4/22/The hold was
removed a few days later on 4/24/but the transaction did not settle to the
account until 4/29/Transactions
usually settles within business days from the merchant but there was a delay
in processing the transaction
Please
see the details below as it will show the hold, hold reversal, and settlement
of the transaction on the account
***
*** *** **
*** *** *** ***
***
***
HOLD
REVERSAL
04/24/
12:PM
ELMWOOD AVEBUFFA
$
$
***
*** *** **
*** *** *** ***
***
***
We
sincerely apologize for the inconvenience and confusion this may have causedWe
appreciate *** ***’ feedbackThese types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
*** ***
Customer
Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
This is my 4th complaint to the Revdex.com about Rush card I had a unauthorized transaction on my acct for *** this issue begin June 6,some how *** was able to reverse the transaction but I have yet to b contacted by Rush card I written them letters and called multiple times about this issue with no resolution yet I haven't been contacted at all by Rush card via email letter text call nothing *** reversed the transaction on June 28,and I still haven't heard from Rush card in no way form or fashion which is unexceptable customer service I've since cancelled my acct with Rush card and still haven't received anything from them on this matter all I want is the funds that was fraudulently charged to my card it's ridiculous that *** reversed this payment almost a month ago and I still haven't received my funds or and type or correspondence from Rush card Desired Outcome: Refund of funds expeditiously

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
I have sent a reply to the message you sent and the reply that they sentToo show you how these people lie is follow,[***] *** cable,was taken out of my account for that bill and never receive and mark paid[8-1-2015-ID# ***} was taken out of my account for *** insurance an it was mark paid and they say never receiveThe date she was talking about is a lie*** and *** r in business to make money and kept me as there customerthese people have must up my credit and put me in a bad situation If anyone that should call these merchant it should be RushcardPLEASE let me know if you receive this reply
I reply to your email and I guess you didn't receive itThis woman is talking about some case I never heard aboutThe case iam talking about is{07-01-and {08-01-the check #*** and check # ***-*** & *** Cable.the banking records clearly say that they took the money out of my accountWhy it so hard for them to understand ,unless she the one that took my moneyI never thought she would lie to you.Records don't lie.*** and *** are not going to say they didn't receive the money when they want to kept me as there customer.this is why I stop my direct-depositIf anyone should talk to the merchant, it should be her.cause they already told me that they didn't receive the payments

June 27, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH
Re: Consumer: *** *** Complaint number: Revdex.com *** Complaint date: July 22, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that RushCard blocked her account without any notification*** *** is requesting her funds on the account, and the late fee that she incurred On July 27, 2016, a RushCard corporate customer service specialist contacted *** *** to process and express cash as *** *** is wanting to close out her RushCard accountWe have left a message with *** *** to contact our corporate office to have an express cash processed for the remaining balance on her account We appreciate *** *** feedbackOur customer’s access to their funds is a top priority at RushCard and expedited resolution is our goal. Regards, Corporate Customer Service

Thank you for the additional comments from the customerThe member filed an Attorney General Complaint with RushCard regarding the same issue and I have previously responded multiple times of the steps the customer will need to take to get a resolution
Thank you,
UniRush, LLC *** ***, Customer Service Specialist

August 3,
serif; border: none;"> VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: *** Complaint date: August 2, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that she changed her card plan in June from Rush Unlimited to Pay As You Go*** *** is requesting a refund for July and August for the monthly fee plan On August 2, *** *** contacted RushCard customer service and spoke to an agent advising them she changed her plan on June 16, *** *** was advised that it may take up to days to change the plan*** *** indicated that she had the screen print showing the changeShe was advised to send the screen print in indicating the changeOn August 3, a RushCard corporate customer service specialist attempted to contact *** *** to ask for a copy of the document showing the full transaction because the dates are cut offWe look forward to resolving this concern for *** *** as soon as possible We appreciate *** *** feedback Our goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Service

Revdex.comCincinnati OhioW SeventhSt Suite 1600CincinnatiOhio 45202 RE: ***Douse Complaint ID: *** May 4, 2015 We received*** *** complaint regarding the availability of her funds and the level
ofcustomer service received. RushCard logsall customer contact and activity associated with financial cards. After reviewof *** *** account the last deposit received was on 5/1/with a pay date of 5/1/Afterfurther review I am showing *** *** has a pay date of every other Tuesday andthat is when the funds are postedRushCard in the process of upgrading ourDirect Deposit feature and transitioning it to ***As part of thistransition we have sent notices to your employer (or the originator of yourdeposit) informing them of your account information.For mostcustomers, your employer will update this information automatically and notrequire you to do anythingYour deposit will continue to be deposited on yourRushCard.However,some employers have different proceduresPlease be advised your employer mayask you to verify your account informationYour employer may also ask you toupdate your direct deposit informationWe are aware that some employers usewebsites to manage employee information and others may require you to submit anew form with your direct deposit information. For your convenience, your direct deposit information is printed below: Bank Routing Number: *** Financial Institution Name: *** Deposit ID/AccountNumber: ***We sincerelyapologize for the confusion and inconvenience this has causedIf *** *** wouldlike to speak with someone in the corporate office regarding more information,please have her call ###-###-#### and press option 1. Weappreciate *** *** feedback. Thesetypes of issues go directly against our mission of access and inclusion foreveryone and we look to be clearer and avoid similar problems for all of ourcustomers. Regards,
***
***CustomerService SpecialistTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The amount of $was deducted from my accountOnce I transferred the money over from my "Rush Goals" goals account it was then added to my balanceI have the print of the transfer and the amount that was to be in my account once I transferred the $I would be more then happy to send it to whomever might need it for proof so that I am able to get my money backWhen I called and spoke to a representative, who looked into my account, he stated the money would be released back into my account the next day by 6:30amI then called once it was not in there and tried to speak with other representatives who could not help me or log into my account because of the "system upgrade," and now the transaction is no longer in my account activity online, but again I do have a print out of it So again I do not accept this response until something is doneRegards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Its still unacceptable when I was unable to access my funds bills couldn't get paid and I had to let things go so I need to be compensated for the three days I could not access my fundsI will be filing a civil suit
Regards,
*** ***

April 11, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re:
Consumer: *** *** Complaint number: *** Complaint date: April 5, To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that he has contacted RushCard customer service several times to release a $hold from The *** *** *** also stated that he was provided with conflicting information and would like for the funds to be placed back onto his RushCard Rushcard can confirm the following information regarding *** *** RushCard account. On March 28, a transaction in the amount of $occurred from The *** ***. *** *** contacted a RushCard Customer Service to advise that the hold be released back to his account*** *** was educated to allow business days for the funds to post back to his account or a merchant hold release letter needed to be sent in to manually release the transaction sooner than the expiration dateOn April 5, 2016, a merchant hold release letter was faxed and receivedAs of April 11, 2016, the hold was credited back to *** *** account We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, Tyree TRushCard Corporate Customer Service

Revdex.com
* * *** ** *** ***
*** *** ***Re: *** *** *** ***
October 13,
We received Ms***’s complaint regarding access to
her
funds and her card recently being blockedRushCard logs all customer contact
and activity associated with financial cards
RushCard’s standard
operating procedures require that we monitor our customer accounts for
compliance, suspicious activity, account take over, fraudulent activity and to
protect the integrity of RushCard as a business and our customers our
compliance team will block accounts
Our Risk Team received a notification from *** fraud department
regarding a fraudulently obtained load on Ms***’s accountAs per
procedures our Risk Team blocked the account and additional documentation should
not have been requested as the funds were requested to be returned back to
***, per *** request The
account will remain closed due to the fraud being committed. Ms***’s
husband’s account was closed as well due to the association and showing similar
activityWe understand this can be an
inconvenience and a very frustrating experience
We appreciate Ms***’s feedbackThese types of issues go
directly against our mission of access and inclusion for everyone and we look
to be clearer to avoid similar problems for all of our customers
Regards,
*** ***
Customer Service Specialist

I order a new card on the 8th of Jan., I have not received my card and it is now 01/22/Every time I call the rep I speak with is always a manager (which I do not believe)They tell me "well the card was sent to the right address, so wait another day" this is every single time I callI do not have any access to my money at all.I have two kids and I am pregnant, I did not have the funds to get to work because of the rushcard, and lost my jobI request to close my account and have a check sent to me the rep stated that I cannot close my account until I received the cardIt has been lie after lie, I am a single mother no one should have to go through this at all

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I am not happy with how I was treated in resolving this simple matter which have turned out to get out of handI do not feel like a valued customer and I need to be compensated for emotional distress figuring that not only was I charged frivolous charges, I was tossed to the side like some pan handler and all the time I spent on the phone practically begging for my money back and the fact that I had to actually file with the Revdex.com a claim on a company that I speak so highly of
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The response received from UniRush indicates that my account was credited on November 12,The screenshot they sent showing the $was credited back to my account shows October 12, As I previously stated, my account remains uncreditedMy current balance is still $which it has been for several months nowI have taken screen shots of my transaction history and will attempt to attach them to my rejectionThe last transaction that took place on my account was on October 13, and was a $credit to return a partial maintenance fee, as per their idea to waive fees for members due to their system issuesI have spoken to many people and only of them could actually see that the transaction took place but was not credited to my account so that I could access my money.
I would appreciate this error being fixed immediately, as I have wasted many hours dealing with something that was of no fault of my own.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. FIt never was transferred that is why I closed the sccountThey stated they sent out check March 11th never received I call them back March 27th told me to wait till 29thI called back and was told that I should receive by April 6thStill haven't received now they are telling you that it was mailed out today.
The inconsistency and lies are too much for my money..so no I don't acceptAny other time they will fed ex to you now they don't keep track of my money because I closed my accountSo no money is being made by them they don't care anymore this had been going on for almost a month
Regards,
*** ***