Unirush Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I agree that I received the transfer to a replacement card that was issued to meIt amazes me that the company is so callous that they can actually state that after I was forced to obtain a new card that I didn't want I should be responsible for any fees related to this debacle.
I received contact from a corporate representative yesterday, after I made the same post to Consumer AffairsI received a completely different response from the department that answered that complaintThe representative was nice and polite and did refund my fees but I felt that her goal was to make sure that she gave me enough to confirm that the problem was resolvedI felt like their was no real concern with how to make sure that the issue with customer service would not happen again I did get my money, and I will not further pursue the issue, bu I was not completely satisfied with the result
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
RUSHCARD got it wrong againMaybe if RUSH CARD wasn't so reactive instead of being proactive they would or should have known that I also lost my photo ID which has been documentedAs a matter of fact, on July 7, 2016, I received a new photo idIn addition, RUSHCARD'S dispute team member called me today in the afternoon to advise me that RUSHCARD prematurely denied my Regulation E (dispute) claim for the unauthorized transaction in question because she could not find any notes in her system as to why my Regulation E (dispute) claim was deniedShe also stated that she was going to reopen my Regulation E (dispute) claim and if I was to receive a credit or reimbursement it could take up to daysRUSHCARD has breached the Cardholder Agreement and the Electronic Funds Transfer Act/Regulation E in so many ways that I am not going to get into the details in this forumRUSHCARD knows they are required to take remedial measures regarding prepaid cardholders as myself who assert error claims and to provide restitution to cardholders as myself harmed by RUSHCARD's error resolution practicesWith that said, I will be filing a civil action against RUSHCARD and *** on Tuesday July 12, 2016, so that they both know how it feels to take money out of someone's pocket and not give it back when they have not done anything wrong. Thank you again RUSHCARD for stealing my money, violating our contract (by failing to provide promised protection to me in the resolution of account errors) and the Electronic Funds Transfer Act and/or Regulation E by failing to complete an accurate and thorough investigation the first time around thus causing me damages
Regards,
*** ***

RevDex.com
* * *** ** *** ***
*** *** ***
RE: Case *** ***
January 2,
We
received Ms***’s complaint regarding the access of her funds and the level
of customer service receivedRushCard logs all customer contact and activity
associated with financial cards
We are showing that Ms*** called in to file a
dispute on 12/23/for an unauthorized transaction on her accountFor all unauthorized transactions the card will need to be blocked and
a new card must be sent to the customer since their card/account number has
been compromisedI do apologize for any inconvenience this caused, but we send
the new card to protect the remaining funds on our customer’s accountsMs*** spoke to multiple representatives in our corporate office and
was educated that the card had to be replaced to prevent any other unauthorized
chargesAs a courtesy we processed an expedited card with waiving the $** card
fee and educated Ms*** that someone over the age of years of age will
need to be at the residents to sign for the cardAfter the card was returned
back to the sender, Ms*** called the corporate office and indicated that
she spoke to *** customer service and they explained to her the card was
returned due to her name not being on the mailbox and no one was there to sign
for the delivery Our Corporate office
offered another expedited card or express cash to be issued with the $** fee
but Ms*** refusedWe sincerely apologize for any inconvenience and the frustration
this may have caused Ms***
We
appreciate Ms***’s feedbackThese types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and avoid
similar problems for all of our customers
Regards,
*** ***
Customer
Service Specialist

October 25,
serif; border: none;"> VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: *** Complaint date: October 24, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced aboveUniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that her employer deposited her funds to her Rushcard and that they are not showing on her account*** *** also states she was not able to speak with a live representative to get this issue resolved RushCard records indicate that *** *** was not following the IVR prompts correctly in order to speak with a live RushCard representative. Our records show that on October 24, *** *** contacted RushCard customer service and spoke to an agent regarding her direct depositOn October 25, 2016, a RushCard corporate customer service representative contacted *** *** to see if there were any additional concerns*** *** reiterated the difficulty she experienced with RushCard’s automated systemWe explained how the automated system works and at what point in the prompts she would be given an option to speak to an agent*** *** was advised that we would take note of her concern with our system and about getting through to an agent sooner If *** *** has additional questions, she may contact RushCard customer service at 1-866-RUSHCARD (###-###-####), which is staffed with customer service agent hours a day, days a week UniRush Customer Service

August 15th, 2016 VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: *** *** Complaint number: ***
class="Apple-tab-span" "white-space:pre"> Complaint date: August 6th, To Whom It May Concern:This letter is in response to the consumer complaint # *** referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On July 26th, 2016, *** *** contacted UniRush to dispute four transactions made between July 22nd through July 24th, at *** ***, ***, ***, and *** *** *** claimed she did not authorize transactions and that her card was in her possession the whole time.On August 3rd,2016, *** *** dispute was denied due to no error foundUniRush utilized its resources with *** to investigate *** *** complaintUniRush found one the disputed transaction was processed using *** *** pinTherefore, the claim is denied. We appreciate *** *** feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.Regards,RushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
My concerns was never addressed and I NEVER got a call from anyone at RUSH CARD SERVICES periodMy concerns have been avoided by the company and I will take legal action
Regards,
*** ***

December 23, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re:
Consumer: *** *** Complaint number: *** Complaint date: December 21, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that she permitted a third party to use her RushCard account and then cancelled the transaction*** *** also stated that she has not received the the funds back to her RushCard account Rushcard can confirm the following information regarding *** *** RushCard account. On December 17, 2015, a transaction in the amount of $occurred from ***. *** *** contacted a RushCard Customer Service to advise that *** released the funds back to her account*** *** was advised to allow business days for the funds to post back to her account. On December 19, 2015, *** *** contacted RushCard and advised that a merchant hold release letter needed to be sent in to manually release the transaction sooner than the expiration dateWe have not received a merchant hold release letter from *** *** to release the transaction, therefore the transaction will remain on hold until the expiration date or until a merchant hold letter is received We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service

This is the email I sent them days agoINCORRECT BALANCE ON MY CARDMy name is *** *** and my card balance has double charges on itI am tired of this and if my card is not fixed by tomorrow, I plan on stopping my direct deposit and card usage
***
***
*** *** *** ***
*** ** ***
###-###-####
SSN: last - ***
Card last - ***
***: charge for already posted on October 2, Double post pending
*** charge for already posted on October 17, Double post pending
I called *** today and they said they did not charge my card two timesI only paid them timeThe charge on the 14th in YOUR ERRORMy money was not even available that dayMy direct deposit did not post until last in the afternoon of October 15,
FIX MY MONEY
Then I sent them this email:
OK - I need my balance fixed: PENDING CHARGE TRANSACTION - *** - *** is a duplicate chargeIt cleared on 10/02/*** TRANSACTION - *** - is a duplicate charge or error chargeI have talked to several people and left over messagesI need these amounts clearedI have to go to airport tomorrow and check my bagsThis is holding up my money.
ALSO - they did not deposit my payroll timely on my payday

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke with Bancorp and they advised they DO NOT issue the refunds of unauthorized charges, but Rushcard doesAlso per Bancorp they advised my account has to be approved for a provision creditAs of today Bancorp has not received the dispute that I sent Rushcard
This is the 2nd time my account has been compromised and I believe Rushcard reps are giving customers information out.
And the fee was only waived when I spoke to a supervisor and asked to close all accounts due to lack of help and understanding
I have jumped through every hoop Rushcard had me jump through just to get my Money back and I still do not have my funds
I am requesting my funds be deposited back to account within business daysIt was easy for my funds to be stolen, it should be as easy to replace my funds
Regards,
*** ***

On September 09th, 2016, *** *** contacted UniRush to file a dispute for three *** transactions that posted in June and September, totaling $*** *** claimed her card
had been in her possession when the fraudulent transactions occurred*** *** told the Customer Service agent her husband used her card without her consentShe said they had been separated for a whileShe said she contacted ***, but they could not do anything for her.
On September 22nd, 2016, *** *** contacted UniRush to cancel her disputeOn September 23rd, 2016, *** *** contacted UniRush Customer Service department asking for her refund from ***; Customer service agent told her there is no refund posted to her account
Refund *** *** is acquiring about is part of the chargeback process. UniRush filed Chargebacks on behalf of *** *** before she decided to cancel the disputeAnd based on chargeback rules, the merchant is required to provide temporary credit up to daysThe refund *** mentioned to *** *** is the temporary credit the merchant has to provided during the investigation of a Regulation -E case
The disputed case has been re-opened, and *** has until October 28th to respond to the chargeback. *** *** will hear from UniRush once the investigation is complete
We appreciate *** *** feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I will continue to pursue this until resolved Your agents have confirmed that they cannot locate the transfer of $from my rush goals to my account They also suggested that because I have been able to prove I had the $in my rush goals and when all was resolved it disappeared, RushCard is to CREDIT my account in the amount of $to resolve this issue once and for all Please do so to close out this complaint!
Regards,
*** ***

May 31,
none;">
VIA ONLINE
SUBMISSION:
RevDex.com
W Seventh St Suite
Cincinnati Ohio
Re: Consumer: *** ***
Complaint number: ***
Complaint
date: May 21,
To Whom It May Concern:
This
letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for
the RushCard prepaid debit card program takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources.
*** *** complaint states that she had debit from her account
by *** for the amount of $104.00, and that RushCard put a hold on her
account. Ms*** also states that she
would like the hold to be removed from her RushCard account
On May 21, *** *** spoke with RushCard dispute
department regarding a transaction for the amount of $104.00. The disputes department placed a temporary
hold on *** *** RushCard account ending in ***. The transaction for the amount of $has
been credited to the RushCard account on May 21, 2016. A corporate customer service specialist attempted
to contact *** *** on May 31, to advise her of this information
We appreciate this feedback and sincerely apologize for the
inconvenience this matter has causedOur goal is to provide financial convenience
supported by reliable customer service
Regards,
RushCard Corporate Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com
W Seventh St Suite
Cincinnati Ohio
"line-height:150%">
Re: *** *** ***
April 27,
We received *** *** complaint
regarding access to her funds and the level of customer service received. Rush Card logs all customer contact and
activity associated with financial cards
RushCard received a deposit with the
pay date of 4/22/that was posted to the account that was initially set up
with the remitter*** *** card ending in *** has currently been blocked
due to multiple unauthorized transactions that were made on her account As a onetime courtesy we have redirected the
deposit to *** *** active card number ending in *** on 4/23/We
apologize for the inconvenience and the frustration this has caused ***
We appreciate *** *** feedbackThese types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers.s
Regards,
*** ***
Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I still have not a final credit for the provisional credit that Rush Card said that they put in my account ( the forty-five to ninety daysAs for the other disputes that total ***They did cancel the card and they have also sent out another onehowever I still firm that I never went to the store or the ATM on that day and used my cardI am still emailing them at *** with a rebuttal has wellI did not use my card that day in question my entire pocketbook was taken!]
Regards,
*** ***

This customer is stating that she is unable to use her funds on her account but I have already advised her that she has $on her account that is why she is unable to use the cardThe customer used all the funds on the account. Thank you, UniRush, LLC
Tyree Turner, Customer Service Specialist

Revdex.com
* * *** ** *** ***Cincinnati Ohio***
Re: *** *** ***
February 4,
We received Ms***’ complaint regarding access to her
funds and the level of customer service received. Rush Card logs all customer contact and
activity associated with financial cards
On 11/26/Ms***’ filed a dispute for a transaction
of $*** for *** *** that was made on her accountAll
Rush Card disputes are handled through our dedicated dispute team and are worked
in the order that they are receivedThere are no updates regarding the outcome
of the dispute Ms***’ will need to allow
45-days for the dispute team to investigate the claimOnce the claim is
final Ms*** will receive a letter in the mail regarding the outcome of the
disputeWe apologize for the inconvenience this has caused Mr***
We appreciate Ms***’ feedbackThese types of issues go
directly against our mission of access and inclusion for everyone and we look
to be clearer and avoid similar problems for all of our customers
Regards,
*** ***Customer Service Specialist

Better Busines* Bureau:
I have reviewed the response made by the busines* in reference to complaint ID ***, and have determined that thi* doe* not resolve my complaint.
My card ending in *** wa* never unblocked, and the $fee to expedite a new card wa* never waivedRushcard took $from my account prior to sending a new oneI have yet to see the $returned to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for your help and they have fulfilled their customers service duties and I thank you for all four help!!!!