Unirush Financial Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint UniRush, LLC d/b/a Rushcard has their facts all twistedI have stated already to UniRush, LLC that I lost my picture I'D at the same time I lost my RushcardIn my dispute letter it states that I lost my card on "June 8, or June 9, 2016." Furthermore it has been well over a week since I requested the documents that Unirush, PLC used to deny my claim which they are required to provide me "promptly" pursuant to the Cardholder Agreement and the Electronic Funds Transafer ActWhich they STILL have not provided meFinally, I am filing an Arbitration claim against Unirush, PLC today and if they don't respond I will file a lawsuit against them in County CourtWhen In file legal action I am sure they will pay me my money backSee you soon Unirush, LLC Regards, [redacted]

March 9, New Roman', serif;">VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on March 2, UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that multiple unauthorized transactions totaling $1,were made on her RushCard account [redacted] also states that she would like for her funds to be returned to her RushCard account On March 1, 2016, [redacted] filed an unauthorized transaction dispute regarding multiple transactions that were made on her accountThe RushCard dispute team received a signed unauthorized transaction dispute form from [redacted] On March 2, 2016, [redacted] unauthorized transaction dispute was denied due to no error occurredReceived rebuttal letter from [redacted] and the unauthorized transaction dispute remains deniedWe encourage [redacted] to work with the merchants directly to resolve any issues regarding products or services renderedRushCard has determined that the transaction was completed as requestedOn March 7, 2016, [redacted] account has been closed due to denied dispute review [redacted] contacted our Corporate office and was advised this informationWe appreciate [redacted] feedbackWe are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question RushCard Corporate Customer Service

October 21, 2015VIA ONLINE SUBMISSION:Revdex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re:Consumer [redacted] Complaint number [redacted] Complaint date: October 13, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service

i've been a customer with this company for years and they have blocked my debit card because someone used my social security number to open a new account with themthis company did not contact me about this situation I found out on my ownwhen trying to pay my billsi called this company to figure out what was going on and the requested infomation from so that I could prove whom I am and they we're unconcerned with the fact that I been a customer with them for years and deposited state and federal and also school checks with them over the years and the did not want to help me out with atleast unblocking my card so I could pay my bills and total ignored the fact that I am a loyal customer I advise no one to use this service and just go to a real bank where you will be secured and they will notify you if someone tires to use your personal information

This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On June 16th, 2016, [redacted] contacted UniRush to file a dispute claim [redacted] said he lost his card on the 9th of June and fraudulent transactions were made using his card after thatHe is disputing transaction made at [redacted] located in [redacted] **, [redacted] located in [redacted] **, [redacted] located in [redacted] **, [redacted] located in [redacted] **, and [redacted] located in [redacted] ** [redacted] claim was denied because of what merchant providedOn June 29th, and July 08th, we contacted [redacted] and spoke with front deskThey confirmed [redacted] was present at the time of the transaction with his Rushcard and Identification cardFront desk confirmed anytime a transaction is made they have to check for identificationBased on that, and the documents provided we concluded no error occurred We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter

They keep saying the system is back up but its notWill not allow you to log in, still not taking calls, nor will it allow me to use my cardVery disappointed in their professionalism, if theres a problem they need to own up and keep us informed with the truthWe all need our money and would appreciate the truth please!!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have been with Rush Card for various years and there has never been a situation such as this I understand holds are placed on account when debited however, they state the funds were not available, that is not true! I have a direct deposit to my account bi-weekly I cannot withdraw funds without there being any in my account.The agent I spoke admitted it was their error and no funds should have ever been reversed! They are causing other automatically deducted billings to bounce! It is not proper business to make an error and cause the consumer to suffer! They made no attempt to notify me of any error; reversal nor deduction on their part They have $dollars pending to come out of this weeks pay and that will interrupt my rent being paid! Rush Card is 100% completely at fault for their error and acting as if it is my fault Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] still waiting for my creditalso my dispute forms for the unauthorized purchases on my account that were NEVER sent to me

June 13, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] *** To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] ***, on June 2, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources Toni ***’ complaint contends that RushCard would not release an authorization gas hold for $that was made on May 27, On May 27,RushCard received an authorization gas hold on [redacted] ***’ RushCard account ending in for $Per RushCard’s terms and conditions, when the card is used at an automated fuel dispenser ("pay at the pump"), the merchant may preauthorize the transaction amount (place a hold) on the account of up to $or more.Any preauthorization amount will place a “hold” on the available funds until the merchant sends us the final payment amount of the customer’s purchaseOnce the final payment amount is received, the preauthorization amount on hold should be removedWe show the final payment was received and the preauthorization was released We appreciate [redacted] ***’ feedback and sincerely apologize for the inconvenience this has caused RushCard Corporate Customer Service - **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint They said they was emailing the form on the 2nd I never received it they also said I had to send in proof I paid my insurance with another form of payment my balance never reflected a negative balance from November another reason I cant understand how could they deduct this in December.they we very rude on the phone and wasn't trying to help me again how can you have a negative balance on a prepay card and was never sent one letter or email saying amount was owed from November they waited to take my money in December so no not resolved Regards, [redacted] ***

Cincinnati Ohio RE: Case [redacted] February 14, We received Ms***’s complaint regarding the access of her funds and the level of customer service received RushCard logs all customer contact and activity associated with financial cards We completely understand Ms***’s concern with her account and access to funds We are showing that a dispute was filed on 12/31/Disputes are handled in the order that they are received and could take up 45-daysThey do not necessarily always take the whole timeframe, but we do give that in order to complete the investigation We show the day chargeback window expires today (2/14/2014) end of businessIf we do not receive a rebuttal from the merchant – in this case ATM merchant, we will close the dispute in Ms***’s favor and credit her account the $in dispute as a spend loss creditWe have researched and do not show any credits or refunds from [redacted] as of 2/14/We look to have this matter resolved by the end of business today (2/14/2014)If Ms***’s would like updates and status she can always contact Bancorp for informationBancorp’s telephone number is [redacted] We appreciate Ms***’s feedback, and apologize for the inconvenience this may have causedThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] CS – Audit/Compliance Analyst

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The money that was supposed to be on the card is not thereMy direct deposit has yet to be put on thereA five hour update has turned into three daysIt has put myself and others in financial binds that we are ultimately responsible for and not Unirust's getting to a point where patience has ran outI still can not get to a customer service repWe were told that everything was back working and it has yet to be proved true Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am not making reference to September I am making reference to October in which 10-I did not get credit which clearly shows my referral was approved and again on 10-my son in law [redacted] from [redacted] activated his card at [redacted] at [redacted] and did not receive his $bonus as well Regards, [redacted] ***

Revdex.com [redacted] ***Re: [redacted] July 7, We received Ms [redacted] ’s complaint regarding the unauthorized transaction and the level of customer service received RushCard logs all customer contact and activity associated with financial cards It appears Ms [redacted] may be a victim of card skimming Card skimming is the act of using a device to illegally collect data from the magnetic stripe of a credit, debit or ATM card This information, copied onto another blank card's magnetic stripe, is then used by the thief to make purchases or withdraw cash using the card and/or PIN; often out of state Skimming works by replacing a card reader like an ATM with a camouflaged counterfeit card reader The counterfeit reader records all of the data on a credit, debit or ATM card as it passes through the skimmer No account information or other personal details can be obtained by this method other than the card number and PIN In addition to ATMs, other locations where card skimming happens include restaurants, taxis or other businesses where an employee will take the card from the actual account holder in order to run the charge In these instances, the thief has fitted the card reader with a skimmer, or uses a hand-held skimmer hidden in a pocket From our records we show Ms [redacted] filed a verbal dispute on 7-7-We also show the written dispute was received on 7-11-Per banking regulations Ms [redacted] ’s dispute claim could take up to days to resolveWe totally understand the inconvenience this may have caused Ms [redacted] and if eligible Ms [redacted] could receive a provisional credit within business days – while her claim is being investigated [redacted] handles all Rushcard dispute claims and will be able to provide Ms [redacted] accurate detail on updates, status’ and resolution to this matter [redacted] ’s contact number is [redacted] , as stated previously we understand the inconvenience this may have caused and [redacted] will work diligently to resolve this matter Regards, [redacted] CS – Audit/Compliance Analyst

Revdex.com W Seventh St Suite Cincinnati Ohio Case: [redacted] May 4, We received [redacted] complaint regarding access to her funds and the level of customer service received Rush Card logs all customer contact and activity associated with financial cards We sincerely apologize for the inconvenience [redacted] is experiencing when trying to contact our call centers and we are currently having extremely high call volumes On 5/4/ [redacted] filed a dispute for an unauthorized ATM transaction for $at [redacted] that was made on her accountAll RushCard disputes are handled through our dedicated dispute team and are worked in the order that they are receivedI am showing that the dispute form as been sent to the email on the account [redacted] was advised of the provisional credit option and will need to receive the form back from her within business days to qualify for a provisional credit [redacted] will need to allow 45-days for the dispute team to investigate the claimOnce the claim is final [redacted] will receive a letter in the mail regarding the outcome of the disputeWe apologize for the inconvenience this has caused We appreciate [redacted] feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist

July 23, VIA ONLINE SUBMISSION: Better Business Bureau® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] *** To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] *** on July 16, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that RushCard blocked her account without receiving any notification [redacted] also stated that she needed access to her funds at the time of making transactions On July 7, 2015, [redacted] RushCard account ending in [redacted] was blocked as a precautionary measure to prevent any unauthorized transactions being made on her accountA Corporate Risk Analyst attempted to contact [redacted] and a SMS message was sent to the mobile number on the accountRushCard required that [redacted] would need to replace her RushCard On July 16, 2015, [redacted] contacted RushCard customer serviceA replacement card was issued via expedited delivery to the address on the account with waiving the $fee [redacted] has received her replacement card and has unrestricted access to her funds We look forward to serving [redacted] ***’s financial needs in the futureOur customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal Regards, Tyree T Corporate Customer Service

August 11, Roman VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: August 11, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard is holding her funds [redacted] also states that the documents requested this time around were not the same documents request last time her card was blocked [redacted] would like her card unblocked As per the RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted] ***She was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last daysIn addition, she was asked for a copy of her birth certificate because the one on file did not match the documents sent inOn July 22, 2016, [redacted] contacted RushCard asking why she had not received her card The customer service agent advised [redacted] that her identification was not valid, and a clearer copy of the birth certificate was needed On August 11, 2016, a RushCard corporate customer service specialist contacted [redacted] to advise her that the proof of address was not validEducated [redacted] on what was acceptableShe stated she would send a valid document inOne the required documents are received, we can resolve this issue for [redacted] *** We appreciate [redacted] feedback Our goal is to provide financial convenience supported by reliable customer service RushCard, Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank YouYour speedy attention to this matter is greatly appreciated Positive Energy , [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint On July 16th 2015, I sent documents that were requestedI was told that it would take 1-days for my documents to be viewed by their cooperate officeI understand that weekends don't countI called today July 22nd 2015, and was told that their still waiting for an approvalI would have to call back after 3:00pmI'm going to wait and see what they sayI don't feel like that's professional but, I've waited this long Regards, [redacted] ***

Revdex.com: I want my account closedI want them to refund my money and close the accountThey have not reached out to me at all to figure out how to settle thisI have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]