Unirush Financial Services

June 8, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] on June 1, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends she experienced activation issues when she received her RushCard [redacted] also stated that she received conflicting information from RushCard Customer Service Representatives in regards to the reason why the card was not working On May 30, [redacted] contacted RushCard customer service to report that her card was not working [redacted] stated that she received an error message that the transactions were declined due to inactive card [redacted] received that error message because she had not yet activated or loaded funds to her accountRushCard is a prepaid debit card that requires funds to be loaded onto the card before transactions can be processedOn May 31, [redacted] loaded $to her account via [redacted] ***A Corporate Customer Service Specialist attempted to contact [redacted] to discuss the resolutionShe requested her account to be closed on June 1, We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused [redacted] Corporate Customer Service

May 14, VIA ONLINE SUBMISSION: Better Business Bureau® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on May 7, Unirush, LLC d/b/a Rushcard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that Rushcard blocked his account in December due to failed verification, and that he needed to submit a valid driver’s license, a social security card and proof of address On December 30, 2014, [redacted] Rushcard account ending in was blocked due to failed verification when attempting to access the account In accordance with internal policies and security procedures, Rushcard requested proof of identity from [redacted] *** He was asked to submit a copy of his Social Security Card, Government Issued Identification, and proof of address dated within the last days On January 7, 2015, [redacted] began submitting the requested documents to verify his identityThe documents submitted by [redacted] were deemed invalid due to being illegible and having name discrepanciesOn May 11, 2015, Rushcard contacted [redacted] to advise him of the invalid documentation received, and he was advised to send documentation to the corporate fax number for efficient handling On May 12, 2015, a Risk Investigator reviewed the documents submitted by [redacted] ***, and all requested documents have been accepted as valid [redacted] account was unblocked on May 12, with unrestricted access to his funds As such we consider this matter resolved We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused Regards, [redacted] Corporate Customer Service

March 1, none;"> VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: February 26, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] complaint contends that an unauthorized transaction was charged to her RushCard account [redacted] also stated that she was provided with conflicting information by RushCard customer service and is requesting that a provisional credit be added back to her accountOn February 18, [redacted] contacted RushCard and filed a written unauthorized transaction dispute regarding a charge in the amount of $On February 26, 2016, an unauthorized dispute form was sent to [redacted] email address and a replacement card was issued to the address provided on the accountRushCard dispute team has not received a signed unauthorized transaction dispute form back from [redacted] as of yetPer RushCard Cardholder Agreement, the dispute process can take up to to days to investigate and a provisional credit is only guaranteed to be issued if the cardholder qualifiesOn February 26, 2016, [redacted] contacted RushCard Corporate office and was advised that a provisional credit will be provided to her RushCard account on March 3, We appreciate [redacted] feedback We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in questionWe will provide notification on the resolution RushCard Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I asked about a provisional credit so I can pay my bills and I was told they don't do that! So now I want double the amount that was taken to pay for the late fees and bills that were not paid because of the lies I was told! I was also told by a supervisor that my money would be back in my account within hrs and that was a lie and I had family in town for the weekend and plans that we ruined!!! So this response will NOT WORK! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The response does not address the request I made for reimbursement of my $in late fees or my request for a letter stating that it was Rushcard's faultA fee free period of months does not in any way come close to covering the $I am owedI want FULL reimbursement for those late fees and I want a letter stating that it was Rushcard's faultSadly, I still feel as though Rushcard is not taking the pain that this has caused people seriously as evidenced by their scripted responses Regards, [redacted] ***

Revdex.com W Seventh Street, Suite Cincinnati, Ohio RE: Case [redacted] February 18, We received Ms [redacted] ’s complaint regarding access to her funds and the level of customer service receivedRushCard logs all customer contact and activity associated with financial cards We were able to discover Ms [redacted] ’s account is housed through our partner Green DotThe card Ms [redacted] has is a Rush Live accountRush Live accounts are handled through Green DotWe apologize for any confusion and frustration this may have causedI have spoken to Ms [redacted] and provided this information, also provided a contact number for Green Dot that will allow Ms [redacted] to have her issue researched and properly handled We appreciate’s Ms [redacted] ’s feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer to avoid similar problems in the future Regards, [redacted] CS – Audit/Compliance Analyst

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me God BLESS you all and thank you!!!!I received my funds.GREAT JOB!!!!!! Regards, [redacted]

May 3, none;"> VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: April 28, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] ’s complaint contends that an unauthorized transaction was charged to his RushCard account [redacted] also stated that he was provided with conflicting information by RushCard customer service and requested to receive his funds [redacted] filed an unauthorized transaction dispute that was denied due to no error occurredRushCard dispute team received a rebuttal letter from [redacted] to help reopen the denied claimOn April 29, 2016, the dispute team reviewed the letter and overturned the decision of the claimA final credit or $was issued to [redacted] RushCard accountWe appreciate [redacted] feedback We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in questionWe will provide notification on the resolution Tyree TRushCard Corporate Customer Service

Revdex.com Cincinnati Ohio [redacted] Cincinnati Ohio [redacted] RE: Case [redacted] February 14, We received Ms***’s complaint regarding the availability of funds and the level of customer service received RushCard logs all customer contact and activity associated with financial cards After reviewing the account the tax refund direct deposit in question was received by RushCard on 2/10/with a pay date of 2/11/ All direct deposits received must match on several identification criteria before they are posted to a customer’s account due to the increase in online banking fraud and to meet [redacted] requirements We show that the deposit was received in [redacted] ’s name only It is stated in the cardholder agreement that we do not accept 3rd party deposits and as a result the tax refund deposit has been returned as of 2/11/– it takes up to 3-business days to be received by the remitterMs ***’s husband ( [redacted] ) will have to apply for his own card to receive a direct deposit in his name We apologize for the confusion and the frustration this has caused Ms*** We appreciate Ms***’s feedback These types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist

Revdex.com W Seventh Street, Suite Cincinnati, Ohio RE: Case [redacted] February 18, We received Ms [redacted] ’s complaint regarding access to her funds and the level of customer service received RushCard logs all customer contact and activity associated with financial cards During tax season here at Rushcard we experience an enormous amount of fraudulent and suspicious activityTax refund deposits are heavily scrutinized and in some cases we may ask for verification documentation to post deposits We show Ms [redacted] ’s state tax refund was received on 1/28/and returned back to the state on 2/6/ the trace number is [redacted] We never received a request for document validation here at corporate and agent feedback will be providedWe sincerely apologize for the inconvenience this may have causedWe show we received a federal tax refund deposit for Ms [redacted] on 2/12/We requested additional documentation to validate her account and the tax refundsThe validation process must be completed prior to any funds being releasedUpon receiving all necessary documentation to validate Ms [redacted] ’s account and tax refund we were able to post and release Ms [redacted] ’s tax refund on 2/18/We sincerely apologize for any inconvenience this may have caused Ms [redacted] We never received a request for document validation here at corporate and agent feedback will be providedWe sincerely apologize for the inconvenience We appreciate Ms [redacted] ’s feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer to avoid similar problems for all of our customers Regards, [redacted] CS – Audit/Compliance Analyst

May 4, normal;"> VIA ONLINE SUBMISSION: Better Business Bureau® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint Nowhich the Revdex.com® (“Revdex.com”) received from [redacted] on May 4, UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she requested a replacement card and has not received the card as of today [redacted] also states that she needs the funds on her RushCard account as soon as possible On May 3, [redacted] contacted RushCard customer service to have her lost card replaced As policy we have our customers go through verification in the event they have a card replaced after updating their address [redacted] failed verification and per policy according to RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted] ***, she was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last daysOn May 4, documents were sent in, the documents were deemed not validOn May 9, a corporate customer service representative attempted to contact [redacted] to advise that additional documentation was needed on the RushCard account We appreciate [redacted] feedbackOur customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal Regards, RushCard Corporate Customer Service

Every since the update I have been having so many issues with my rush cardI knew about the updates but I figured it would be like Amy other update and didn't bother taking any money outMy regular payday is Wednesday I never have gotten paid early but it didnt matter at the time because I never had any issuesThe issue came when my actual pay day came and my money was not there along with the money I had in my account beforeIts like disappearedI didn't receive my check until Thursday which was a huge inconvenienceOn top of that I didn't get the whole check they said my account was negativeJust trying to figure out how a prepaid account magically goes negative after a updateI received in late fees from two different bills I set up to be paid on my paydayI call rush card and they are no helpI simply just want my money that was in there before (131.66) and at least half of my late fee

July 6, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: Revdex.com [redacted] Complaint date: June 29, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she is receiving emails from RushCard congratulating her on getting a RushCard [redacted] states she did provided RushCard with her email address nor did she apply for the card [redacted] would like for her email address to be removed from the account On July 6, 2016, a RushCard corporate customer service specialist attempted to contact [redacted] to advise her that her email address has been removed from the RushCard account and that she should not receive any more emailsA message was left with contact number in case [redacted] had any further questions or concerns We appreciate [redacted] feedback, and sincerely apologize for any inconvenience this matter has caused her Regards, RushCard Corporate Customer Service

May 24, New Roman', serif;">VIA ONLINE SUBMISSION: Revdex.com® EFourth St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on May 20, UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] complaint states that she has not received her replacement card that was issued expedited [redacted] is requesting access to her funds as soon as possibleOn May 24, 2016, We made an outreach to [redacted] and informed [redacted] that we have no record of her having an account with us here at RushCardRushCard Live is associated with [redacted] and all issues and inquiries are handled through [redacted] We have provided [redacted] with the contact information for RushCard LIVE and [redacted] to inquire about her replacement cardWe appreciate [redacted] feedbackRushCard Corporate Customer Service

Better Business Bureau W Seventh St, Suite Cincinnati, Ohio RE: Complaint ID [redacted] May 5, We received [redacted] complaint regarding the fees that are associated to her RushCard and the level of customer service receivedRushCard logs all customer contact and activity associated with financial cards [redacted] opened her account on 2/3/ The Over the Counter Withdrawal Fees are disclosed at the time of her application, on our website and in the terms and conditions [redacted] received with her card [redacted] selected our “Pay as You Go” Fee plan Under this plan, customers are charged $for each transaction and $for ATM and Over the Counter cash withdrawals Under the Pay as You Go plan Transaction Fees and Over the Counter Fees are capped at $per month [redacted] was not charged for the Over the Counter transactions she performed in March because she had already exceeded her transaction limit (The amount of transaction and Over the Counter Fees that were charged to her account had already exceeded $at the point she made her transaction.) When [redacted] made Over the Counter transactions in April she had not exceeded her $fee cap at that point so the fees were correctly chargedWe agree that the customer did not receive a clear explanation when she spoke with our Customer Service department A specialist from our corporate office spoke with [redacted] and explained how the fees workThe calls are being reviewed, and proper training and coaching will be given We appreciate [redacted] feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist

August 11, VIA ONLINE SUBMISSION: Better Busines [redacted] Bureau® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter I [redacted] in response to the attached complaint, Complaint No [redacted] which the Better Busines [redacted] Bureau® (“Revdex.com”) received from [redacted] on August 5, UniRush, LLC d/b/a RushCard take [redacted] customer complaint [redacted] seriously and strive [redacted] to provide quality customer service while dutifully protecting customer identitie [redacted] and resources [redacted] ’ [redacted] complaint contends that RushCard blocked her account with any notification [redacted] also stated that she was advised to submit a driver’s license, a social security card and valid proof of address [redacted] ’ [redacted] account is unblocked and an expedited card was issued to the address on the account with waiving the $fee Please view screenshot below Tran [redacted] ID Tran [redacted] Type Date Description Debit Credit Balance [redacted] FEE 08/11/ 01:AM Monthly Fee - August $ $ $ [redacted] FEE REVERSAL 08/10/03:PM Waived Fee $ $ $ We look forward to serving [redacted] ’ [redacted] financial need [redacted] in the futureOur customer’ [redacted] security I [redacted] a top priority at RushCard and proper verification I [redacted] a necessary step to that goal Regards, Tyree T Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to coomplaint ID [redacted] , and have determined that this does not resolve my complaint $fee was not applied Regards, [redacted]

October 20, 2015VIA ONLINE SUBMISSION:Revdex.com® W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern:This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] on October 13, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard held her funds from a pending authorization hold of $1, [redacted] stated that she needs her funds released and made available to herOn October 2, [redacted] RushCard received a hold for PCA [redacted] in the amount of $1, [redacted] contacted RushCard customer service and was advised that the hold will be released on the expiration date October 12, On October 17, 2015, the merchant came back and settled on the transactionWe appreciate [redacted] feedback and sincerely apologize for the inconvenience this matter has caused Tyree T.Corporate Customer Service

April 18, New Roman', serif;">VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on April 13, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she attempted to load a $cash load onto her RushCard account on April 6, [redacted] also states that she has not received her funds and was advised to fax the receipt [redacted] would like for the cash load to be refunded to her RushCard accountOn April 7, 2016, [redacted] contacted RushCard customer service and advised that the $cash load did not post to her RushCard account RushCard records show that the cash load was not received, therefore [redacted] will need to contact the vendor to work directly with receiving the cash loadOn April 18, 2016, a corporate customer service specialist contacted [redacted] and advised her of this information We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused Regards, Tyree TRushCard Corporate Customer Service

Revdex.com W Seventh St Suite face="Times New Roman" size="3"> Cincinnati Ohio Re: [redacted] April 6, We received [redacted] complaint regarding access to her funds and the level of customer service received Rush Card logs all customer contact and activity associated with financial cards On 3/31/ [redacted] filed a dispute for a transaction of $from [redacted] International that was made on her accountAll RushCard disputes are handled through our dedicated dispute team and are worked in the order that they are receivedI am showing we receive the written dispute form back from [redacted] on 4/5/A member of the dispute team also spoke with [redacted] on 4/5/to inform her that a provisional credit will be issued on the 10th business day, 4/14/2015, if dispute resolution is not available by thenWe apologize for the inconvenience and the frustration this has caused [redacted] We appreciate [redacted] feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist