United Advisors Group

This client thought she was being ignored and did not realize the consolidation process can take 30-days on average with the Department of EducationThe sent in her updated pay stubs are requested and is waiting for the program placement to be completeThis client has
decided to move forward as she is almost approved for her income based program. Kind Regards,United Advisors Group LLC

This client has been cancelled and has not paid anything to UAG.
Kind Regards,
United Advisors Group LLC

This client was very upset because she does not remember being told to make lender paymentsThis is stated on the signed agreementsAccording to the notes
her file *** a previous employer did explain to the client when she singed her renewal agreementsIt has been quite a few months since she was told*** from UAG went over what we do at this point to get her on track and told her to start making her lender payments right awayThe client has agreed and will make both UAG and lender paymentsShe understands and will be responding to her Revdex.com complaint shortlyIf you have any further questions please contact UAG at your convenience.
Kind Regards,
United Advisors Group LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and spoke to a representative, and came to the conclusion that there was a misunderstanding of the contract.
I find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI apologize for the misunderstanding
Regards,
*** ***

This client was in the correct program for the last yearShe was in a $0 qualifying income based program that went from 9/11/2014-9/11/
An employee by the name of *** has left her a voicemail to assist her forwardEvery year you must turn in new income to re apply for another monthsAt this time we need her update income verification to re apply for another year At this time the client can send in her up to date pay stubs from the last days or tax returns and UAG can get them submitted to the servicer or we can cancel the account outPlease have the client contact *** *** to make a decisionThank you for your timeKind Regards,
United Advisors Group LLC

This client is really upset that no one at UAG called her back months ago when she first requested to cancelExplained that the employee who was supposed to call her back no longer works at UAG and that will not be an issues moving forwardClient understand and wants a refund of the payments she's
made after she spoke with *** and UAG employeeRefunding payments of $The client will reply to the Revdex.com as wellThank you for your time. Kind Regards,United Advisors Group LLC

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This client will not be continuing with UAGUAG should have done her program placement about weeks ago. Unfortunately an employee is not longer with UAG did not add this client to the list for program placement when her proof of income was receivedUAG did consolidated her loans but we didn't do her program placement and it should have been doneThe client will be refunded for June and July when the program placement should have been done This file will be closed out and she will continue to work on her own accountThank you for your time.Kind Regards,United Advisors Group LLC

UAG's Service agreement states multiples times that the consolidation to save money on your student loan can be done on your ownOur office is open hours a day with a client relations team ready to answer client callsAll client that are up for renewal receive a phone call once it is their renewal periodThis program must be renewed annually that is a requirement from the Department of Education not our companyWhen renewing you must submit new up to date income to determine your paymentWith notice the UAG service agreement can be terminated at any time at the request of a clientCalling a document prep company a scam because you can do this on your own and you don't qualify for a refund as you were consolidatedIf you take a moment to read through the service agreement again you will see that the details and process is stated very clearlyIf you need another copy sent to you please let us know.
Kind Regards,
United Advisors Group LLC

Thank you for submitting this complaint to our company*** an employee at United Advisors Group has been working with this client through the confusion and concernGreat Lakes had put the consolidation on hold slowing down the processA request was sent to Great Lakes to move the
process along*** and *** (manager) from United Advisors Group are taking care of this file to ensure the client is satisfied and taken care ofIf you need any further information please don't hesitate to contact us.
Kind Regards,
United Advisors Group

*** ***
Signed up 2/3/
The client has paid an initial payments of $and
payments of $=$Total
The client participated in his welcome call on February 10th
to review the
program with our client services team.
Client’s consolidation was done submitted on 04/08/
On 04/23/UAG received his online access and placed him
into forbearance with his current servicer while waiting on the Department of
Education to process his new consolidation
04/30/The client requested to cancel and we suspended
his SAS account trust account for payments
05/05/Client spoke to Rob Reese covering his concerns
and question*** was not satisfied and hung up on UAG rep not listening.
05/23/The client called back and was cancelled out by
UAG after we explained everything to him
05/23/***
called back in same day and decided to continue working with us after we had
cancelled him out.
8/27/Loans consolidated through the Department of
Education
9/4/Client called in on 09/04/and let us know loans
were consolidated.
Client’s new loan is with *** ***.
09/05/client requested all his funds back after the
consolidation was complete
09/08/SAS trust account closed
The client was upset that he was quoted a $payment based
off his income he provided of $35,Once verified the IRS website provided
the total income of $38,which increased his payment to $United Advisors
Group has no control over this paymentThis is why it is so important to give
accurate numbers at the time of quote*** informed UAG that he was making
a $Federal Student Loan Payment at the time he completed his application and
signed up with UAGThat saves $a monthWe have to use actual numbers
as the Department of Education will verify them
United Advisors Group does not have any control over the
time it takes for the Department of Education to process the consolidation. We ensure it is submitted correctly and
follow the process to make sure no steps are skipped with the client’s best interest
in mind
United Advisors Group take the communication very seriously
with all clients and would never hang up on a clientThat is unprofessional
and against company policyThe phones are checked daily to make sure all lines
are active and working efficiently
We are available to continue to answer any questions
*** has going forwardI can offer him months refunds total of $to
move forward at this timeUnited Advisors Group has put a lot of work into
*** *** files to ensure accuracy
I thank you for your time please let me know if you need any
further information going forward
Kind Regards,
United Advisors Group LLC

This client is mistaken on how the program worksThe fee she is referring to is the service fee broken up over month for UAG serviceThis was stated in the signed agreement and the compliance call when the client initially signs up for UAG's serviceI have
attached the agreement and highlighted in purple the portion that explains the mis understandingIt is stressed several times that the client makes their student loan payment on timeUAG will call the client and discuss her concern to make sure she understands the process from start to finishThank you for your time please let us know if you need anything else at this time.
Kind Regards,
United Advisors Group LLC

This client file has been cancelled and UAG is not longer assisting himThis client is upset that he is in forbearance with Navient not making paymentsUAG processed the consolidation on his behalf when the payment came back fro the income based program the client said he could
not afford the payments and wanted to be placed in forbearance until he can afford the paymentsUAG cant make the payments for the clientsUAG can only get he client into the correct program with the application and proof of incomeIf you need any further information please don't hesitate to ask. Kind Regards,United Advisors Group LLC

United Advisors Group spoke to the client todayThe charge she is speaking about is not usWe have not charged her and she is cancelled outThe client said she would respond to the Revdex.com and let you know as well, thank you
size="4">Kind Regards,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I started doing business with this company late 2013; I too paid the up front fee and the monthly payments and was asked to wait, as the consolidation took up to three monthsmonths in, I was concerned, but still continued to make the monthly paymentsIt was late when I tried to log in to my private loan account (they said my private loans weren't eligible for consolidation) they had changed my log in information to their own information, and I had to run around trying to change it back to my personal information, so I could keep up with my loans, only to find out that my consolidation had gone through months before (I was never informed) and the loans had been sold to *** (I WAS NEVER INFORMED), and guess what I found when I logged in to ***? That I was supposed to have renewed my income based payment plan over a month ago, or I would start paying $to my Department of Education loanThey called me last year to renew, but back then, I was under the impression that the money they were taking every month was going toward the loan itself, only to find out that it's a service feeSo, not only have I not made a single payment on my Department of Education loans, but they have been stealing from me for almost yearsI've called, I've emailed, and the last step will be to shut my account down
I had thought they were legitimate, as the consolidation actually went through, but their business ethics have got me running for the hills, as now I'm further into debt and unable to find a way out
I am incredibly dissatisfied with their serviceThey have been charging me for almost two years, saying they are taking care of my loan, but haven't informed me of anything happening with my accounts, and still has me do all my own paperwork and pay all my own loan paymentsOn top of that, they sold my loans to ***, who I have a tough relationship with as it is, as I am making payments to them already (that I really can't afford) and I will be expecting to make more, larger payments on top of the ones I'm already makingDue to unfortunate circumstances, I'm only able to work part time, and simply cannot make these paymentsI am furious, to say the least

This company is a SCAM and I wish I had done more research before getting involved with themThey claim they can lower your student loan payments and get you on a year plan instead of 20, but the reality of the situation is they just take your money!! After the first year of signing up for this program they hounded me about renewing everythingI later found out that my payments were not going to the Department of Education for my student loans and were in fact just going directly to the companyMy student loans were delinquent and it greatly impacted my credit scoreAfter speaking with a very nice woman with a company called *** I was able to get my loans current and arrange payment arrangements with themI am still in the process of taking care of this United Advisors Group mess as we speak

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved I would like to state that the complaint was filed after several efforts to make contact and was only contacted this week I was not speaking out of truth in my original complaint After a couple missed phone calls and an email I tried to call back and received a voice message system on Monday after the original complaint had been filed I emailed back saying that I would be unavailable until Wednesday and again received missed phone calls on Tuesday to which I again returned an email and attempted to call back I recognize I had missed calls from this company after the complaint was filed My voice mailbox is broken and have been trying to get it fixed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They never asked for the information until I contacted you about what was going onThey also refused to refund me the $that they owe me for not doing what they were contracted to doI told them that if they were not going to refund me the money, then they would be hearing from my lawyerThe person I spoke with said that is fine, but we will not refund all of your moneyIf they had of asked me for the information before, I would have given it to them, but like I stated, they never asked for itThey never even offered to fix my credit, which has been destroyed by their lack of communication with the Federal Student loan people for days.
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been in contact with a person named, ***F, a supervisor, as she has stated but never gave a last nameI have been with the program assisting me with Federal Loan payments for two years paying $a month in order to resolve my ***So that I could continue the program, ***, requested a copy of my check stubs and I sent them via US Postal Service 2-Day Priority It states the address was changed three times from Irvine, to Anaheim, to Santa Anna! I sent it to the address she provided in the email dated March 17, as stated below : Please simply reply to this email with your income attachedYou may also fax your income to *** or mail to: *** *** *** ***, Irvine, CA Once your income is received, you will receive a confirmation email within business hours of your income being receivedPlease let me know if you have any other questionsKind Regards, *** F949-441-Now, once I checked the tracking this address was noted UNDELIVERABLE! I am in desperate need to know where my copies of my check stubs went to and I have called repeatedly but to no avail she is not available nor do I get a message returned
Regards,
*** ***