United Furniture Industries

Don’t waste your time with them. They told me there was a 1year warranty on a Simmons Loveseat and matching couch. I’ve never had to file a claim before, spent $1,400.00 on the pair and the center console to the loveseat recently broke. I filed a claim Oct/Nov., had to CONTINUALLY follow up on the claim, almost 3 months later, they know tell.me it’s not covered under warranty. I will never recommend this Company or Simmons to anyone.
#simmons

I apologize for any troubles Ms [redacted] has been having with her furniture I'm not sure who she has communicated with in Customer Service at United Furniture as the lady who handles any consumers who call in has no information on her Our warranty does work back through the retailer she purchased her furniture from as they should be able to honor any warranty issues There is a one year warranty on any defects to do with the leather on her furniture It is the retailers responsibility to assess the issues to determine if there is a defect and if repair can be made or a replacement is necessary We will stand behind the retailer in their decision If it is a manufacturer's defect and deemed unrepairable, the retailer would then request a replacement from us Please advise Ms [redacted] to have the retailer contact us if there is any confusion Thanks!!

I purchased a pieces livingroom set at [redacted] I then contacted [redacted] at United Furniture Industries in Okolona MSI was advised to send receipts,tags and pictures as I did.After months of back and forth I was told to contact [redacted] customer careThis furniture is peeling,cracking and falling apartI have read many reviews as I'm not the only one with this issue this year aloneI'm very upset and embarrassed as it is Christmas and they could care less about my disposable furnitureI spent $on this set

I bought the Hudson 7-piece set and of the table legs are threaded improperly so I can't put the bolts inStruggled with it for hours but it was not possibleExtremely terrible qualityI keep trying to call customer service and keep getting sent to voicemail and never get a replyAlso I tried writing to the email address provided on the manual and it's an invalid addressThis company is a [redacted] joke, do not waste your money on their ***

Complaint: [redacted] I am rejecting this response because: I am actually very surprised after seeing it’s hours minimum round trip This especially since in the beginning you said to pick other sets and fabric and you would cover shipping to a business with a loading dock Do you also remember me saying I have no dock to use because no company is going to let me use their dock because of insurance reasons I also said I can lift nor have a truck Nothing has been easy had I got the correct info and not pushed around back months ago this would have been resolved Why is it that neither one of them will call me back? I look forward to the next response because this has turned into a joke Do they honestly think this is fair to a customer who buys your products ? Regards, [redacted]

[redacted] is handling the issues with the Lane Cedar Chest LocksPlease contact [redacted] at [redacted] Thank you[redacted]

Again, please feel free to call us at 1- [redacted] , extension [redacted] to discuss your options We are limited to either repairing or replacing the furniture if we feel it is warranted For a full refund, this would be something that would be handled by the retailerthe purchase was made thru

I purchased a bonded leather living room set along with the extended warranty I noticed issues with the extremely thin "leather" peeling away from the material beneath The area of concern was not in a high traffic area by any means, the problem was on two back cushions on the corners I contacted the company on Nov 2, and submitted the requested info I was year past the warranty, had the set years when I first contacted them [redacted] was the point of contact, I had to reach out to his supervisor after leaving emails and phone calls that went unanswered Just yesterday (3/9/2017) I was pretty much told Sorry nothing we can do, out of warranty They have terrible customer service and do NOT stand behind their sub par products I will never purchase ANYTHING made by this company ever again

Complaint: [redacted] I am rejecting this response because: I have contacted the retailer which is [redacted] in [redacted] ** They advised me because the furniture is under manufacturers warranty I would have to contact the manufacturer and that there is nothing they can do for me Now the manufacturer is telling me they can't do anything if the retailer will not contact them As a consumer I can not make anyone call, email, or fax complaints about merchandise they make or provide to the general public Thinking my furniture being a product of SIMMONS someone would assume it's of good firm quality but it's not This response from the manufacturer is very dissatisfying especially since my furniture is still under warranty My furniture cracking and peeling after a few months of me owning it would seem to be a manufacturer defect with the material they chose to use to make it My set cost me a lot of money that I just didn't have laying around to throw away Not even a year later and now I have to buy new furniture that's horrible All I'm asking is for my pieces to be replaced or repaired I feel that if the company stands firmly behind the quality of furniture they are putting out to be sold to the consumers then they should stand firmly behind their offer as to having a one year warranty on their merchandise I would greatly appreciate if my furniture be replaced or repaired at the manufacturers expense and they contact the retailer which is [redacted] in [redacted] to resolve this issue Regards, Georgetta [redacted]

I had purchased a sectional from [redacted] store on 9/30/the furniture is a [redacted] sectionalOn 11/24/I had noticed the cushion material had come apart at the seamI had called [redacted] store and was told the first year warranty is under United Furniture IndustriesI had called United Furniture Industries the morning of 11/27/I was informed that [redacted] was basically the company that carries the manufacturers warranty [redacted] had told me that I needed to bring half of the sectional back to the store and pick up a replacementConsidering [redacted] had sold me an additional warranty which covers years on the furniture I had purchasedI was told when I purchased the warranty that I had no worries about any damage done to the furniture including pet urine stains, any stain, any rips or tears that they are coveredI told both parties that I am years of age and had a stroke and it is impossible for me to return the sectionalI do not understand why there is a on

Complaint: [redacted] I am rejecting this response because: the solution from the business, stated as their policy, is that I must find a store that will allow delivery of the furniture to a loading dock that can handle a foot trailer I am not able to find a store that will accept delivery of two large pieces of furniture, from a business they are not associated with, that would then need to be picked up by me and brought to my home I honestly don't even know how they deem this acceptable policy - how are people supposed to coordinate all of this between a store, the freight company and myself? I have now spoken to three different people at this company and every one of them just keeps repeating this policy If I can't secure a location, which I have been unable to do, there seems to be nothing else they are willing to do to make it right If there is any other solution, I would love to hear it Regards, [redacted] ***

I do apologize for the delayThe person that handled [redacted] is no longer in this departmentPlease send me pictures of the new issuesWe will order and ship the needed partsOnce the parts have been received, contact me at [redacted] and I will contact [redacted] to schedule a service technician.Thank you[redacted]

Revdex.com: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as I receive the "NEW" replacement recliner in to weeks from today as stated to me per personal email from [redacted] I have enlosed the email I recieved from her today ; Re[11]: Broken Recliner From [redacted] unitedfurnitureindustries.comhide details @aol.comOk, I will have a replacement piece put into production I'm just not sure why the parts we sent the second and third time would not work This is a standard recliner that we make The new piece will be shipped to the [redacted] 's where you purchased your furniture Your warranty is still retroactive to your original purchase date This will take 2-weeks to go thru production and be shipped to [redacted] I will have them contact you when they receive it Again, thanks for your patience Thanks, [redacted] Regards, *** [redacted]

Complaint: [redacted] I am rejecting this response because:Yes they contacted me with the cost of materials to fix the problem but the cost of labor was on me.There also was no mention of the insurance plan I purchased and was told it would cover these issues unless you read the fine print I am 70years old and was duped.There was a class action law suit settled in florida for this product and the company was ordered to compensate the people for there loss.Currently I see there is one started in my state of Wiit would be good if they would step up and take responsibility for this problem Regards, [redacted]

As was stated to Mr***, his frame parts do have a limited lifetime warranty that we would be glad to replace Our warranty does not include any shipping and installation, but we did offer to send the parts at no charge to him I have attached a copy of our warranty booklet that explains coverages as well as claim procedures As a manufacturer, we do not have service people to do any type of repairs This is something that is handled at the retail level

[redacted] emailed Mr [redacted] to inquire what cushion he is needing to orderHe is waiting to hear back from him so he can place the order.Thank you[redacted]

I understand the consumer's frustration but it is clearly stated in our warranty that all warranty service does work back through the retailer I have copied the claim procedure portion of our warranty below:C L A I M P R O C E D U R EUnited Furniture Industries, Incis a manufacturer and does not selldirectly to the publicAll warranty service is executed exclusively throughUFI’s retail dealer networkDo not contact UFI directly for service issues.You must work through the certified UFI retailer from whom you purchasedthe furnitureIf a problem should arise which you feel is covered by ourLimited Warranties, please contact the original retailer that you purchased theUnited Furniture Industries, Incproduct fromThe original bill of sale and theproduct serial number are necessary for the fulfillment of the warranty.If necessary the retailer will contact UFI to establish serviceUnited FurnitureIndustries, Incwill authorize the retailer to handle the service issue in themost efficient and cost effective wayCosts for packaging, shipping andinstallation are not covered by this warranty.This procedure is put in place as the retailer and the consumer have the direct relationship and should be able to work out any issues We will stand behind our product but we sold the product to the retailer and it is their responsibility to assess any defects and advise if parts or replacements are needed This would be at the manufacturer's cost but the retailer who is our direct customer must facilitate this process Please have the retailer contact us for any further information

I have been in contact with this consumer and advised him we would be shipping out a replacement recliner

Purchased a love seat and matching sofa from [redacted] at [redacted] ***Delivery took weeks and arrived in March Prior to delivery we were informed of rips in the love seatWe were requested to accept the shipment knowing that as of deliver a new love seat would be orderedAgain the new one would take 12-weeksAfter three weeks we notified [redacted] of strings coming out of the sofaThe sent someone over and we were told these items could not be repairedWe requested new furnitureAt the time of purchase we stated that our daughter was getting Married on October 5th and we were having many guest stay at our homeWe were informed, at time of purchase, that [redacted] and [redacted] each have a one yr warranty [redacted] identified that our new delivery date was July 1, On July 18th after numerous attempts to find out the status of our shipment we were told to put through a claim to the company handling the BankruptcyWe contacted United Furniture

Complaint: [redacted] I am rejecting this response because: I am hoping we can come to a resolution on this matter I’m not asking for anything reasonable I just want a couch and love seat that the material and fabric doesnt look years old aleady The frame also speaks everyone you move As stated before I like the couch but the material is horrible I would like to at least be able to get a different type of fabric if possible or a different couch or a credit to use at a store that sells your products This has been going on way to long Regards, [redacted]