United Furniture Industries

I have contacted [redacted] Customer Service. They will order the lock today and have it shipped.Thank you.[redacted]

Complaint: [redacted]
I am rejecting this response because: I am actually very surprised after seeing it’s 3 hours minimum round trip .  This especially since in the beginning you said to pick other sets and fabric and you would cover shipping to a business with a loading dock.  Do you also remember me saying I have no dock to use because no company is going to let me use their dock because of insurance reasons.  I also said I can lift nor have a truck.  Nothing has been easy had I got the correct info and not pushed around back months ago this would have been resolved.  Why is it that neither one of them will call me back? I look forward to the next response because this has turned into a joke.  Do they honestly think this is fair to a customer who buys your products ? 
Regards,
[redacted]

[redacted] is handling the issues with the Lane Cedar Chest Locks. Please contact [redacted] at [redacted]Thank you.[redacted]

I do apologize for the delay. The person that handled [redacted] is no longer in this department. Please send me pictures of the new issues. We will order and ship the needed parts. Once the parts have been received, contact me at [redacted] and I will contact [redacted] to schedule a...

service technician.Thank you.[redacted]

Complaint: [redacted]
I am rejecting this response because:I am responding to their latest message. Please see the requested photos of the couch and white furniture tags as well as the original couch tag attached to this message. The sofa is slouching in the middle/middle left where I believe there is an issue with the frame. Please let me know if any additional information is needed.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I thank you for that I hope they know the full extent of everything. 
Regards,
[redacted]

Mr [redacted] called [redacted] about issues with his furniture that was purchased 3/4/14. [redacted] requested additional information from Mr [redacted]. After [redacted] received the information, he explained our warranty policy. Our warranty states that fabric carries a 12 month warranty. After the...

12 months, the customer can order parts for repairs and have a service technician repair the furniture. The cost of parts and shipping are not covered. [redacted] emailed Mr [redacted] that the cost of the repair parts and shipping totaled $100.00. [redacted] has not heard from Mr [redacted]. Thank you. [redacted]

[redacted] is still out of the office. I spoke to [redacted] and [redacted]. They said we will replace Mr [redacted]'s furniture. Mr [redacted]'s can make arrangements to pick up his furniture at our North Carolina plant.Thank you.[redacted]

We will schedule a service technician to come to their home. [redacted] will contact [redacted] within 72 hours.Thank you.[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards, I have tried calling you.  Before any arrangements are made or discussed I want to know what I’m going to do about new furniture .  I also like to know how am I going to pick new furniture or fabric if your going to let me get something different.   Who is going to move the old and new. This would have been much easier had your department call me 3 months ago.  I am getting frustrated emailing back and forth.  What store are you dealing with? 
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am hoping we can come to a resolution on this matter.  I’m not asking for anything reasonable.  I just want a couch and love seat that the material and fabric doesnt look 5 years old aleady.  The frame also speaks everyone you move.  As stated before I like the couch but the material is horrible.  I would like to at least be able to get a different type of fabric if possible or a different  couch or a credit to use at a store that sells your products.  This has been going on way to long 
Regards,
[redacted]

I am working with the NC Sales Rep for a store in the area that will accept the replacement furniture. As soon as I have heard from him I will advise.Thank you.[redacted]

I have sent all Mr [redacted]'s information to my supervisor to look over. I have not heard back from him. He is out of the office at the moment.Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  A technician has reached out to me for the repair.
Regards,
[redacted]

We contacted Ms [redacted] and explained that we can give her a refund or a replacement. We explained that we can only refund her the amount that our account, [redacted], paid. We cannot refund her the amount that she paid [redacted]. We also explained that if she wanted a replacement that we would need a ship to address, since [redacted] is no longer in business. We are unable to ship to a residence. The ship to address does not have to be a furniture store, but must have a dock to accommodate a 53 ft trailer. She said that since [redacted] went out of business that she was our customer. We explained that we do not sell to the public. However, we were trying to help her and give her the best possible Customer Service that we could. She said that she call her local TV station and blast what a horrible scam of an operation we run. We are waiting to hear back from her.Thank you.[redacted]

Complaint: [redacted]
I am rejecting this response because: the solution from the business, stated as their policy,  is that I must find a store that will allow delivery of the furniture to a loading dock that can handle a 53 foot trailer.  I am not able to find a store that will accept delivery of two large pieces of furniture, from a business they are not associated with, that would then need to be picked up by me and brought to my home.  I honestly don't even know how they deem this acceptable policy - how are people supposed to coordinate all of this between a store, the freight company and myself?  I have now spoken to three different people at this company and every one of them just keeps repeating this policy.  If I can't secure a location, which I have been unable to do, there seems to be nothing else they are willing to do to make it right.  If there is any other solution, I would love to hear it. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I contacted [redacted] within twelve months and they said to contact United Furniture. I initially received no response from United. Seems like they did not want to respond until the year warranty had expired.
Regards,
[redacted]

I am working with the Sales Rep in the NC area.I will advise when I have more information.Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]I I spoke with [redacted] on Tuesday Sept. 29 she stated she would work with me to find a equitable solution she will contact me with some options I will keep the B.B.B informed .                                       �...⇄ Thank You for now [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution is satisfactory to me. I emailed [redacted] back on February 7th at 11:54 am conforming that is the cushion I have. [redacted] Advised he would send one out at 2:17 pm. I have not heard back from the business since.I do find that being shipped a cushion to be satisfactory resolution to the issue. 
Regards,
[redacted]