United Furniture Industries

As stated in our warranty booklet, fabric and leather carries a one year manufacturer's warranty.  If the consumer would like to contact us at 1-[redacted], extension [redacted] we can see if we can help him out to get the parts he needs.  As a manufacturer, we do not have repair technicians...

and this is something that is not covered in our warranty but we would be willing to help the consumer out with parts.

My bonded leather couch and love seat lasted 4 years with minimal use (in a sitting room that is not even used daily) before they began cracking and peeling. Would not purchase this companies bonded leather product.

The person she would have contacted in March 2016 is no longer with United Furniture. [redacted] no longer handles consumers. [redacted] at 662-[redacted] Ext 4292 or [redacted]  handles consumers. I have instructed him
to...

contact Ms. [redacted] to help resolve her issues.Thank you.
[redacted]
United Furniture

Its only been since july 2016 that it was bought and it ripped already

Complaint: [redacted]
I am rejecting this response because:  I have contacted the retailer which is [redacted] in [redacted].  They advised me because the furniture is under manufacturers warranty I would have to contact the manufacturer and that there is nothing they can do for me.  Now the manufacturer is telling me they can't do anything if the retailer will not contact them.  As a consumer I can not make anyone call, email, or fax complaints about merchandise they make or provide to the general public.  Thinking my furniture being a product of SIMMONS someone would assume it's of good firm quality but it's not.  This response from the manufacturer is very dissatisfying especially since my furniture is still under warranty.  My furniture cracking and peeling after a few months of me owning it would seem to be a manufacturer defect with the material they chose to use to make it .  My set cost me a lot of money that I just didn't have laying around to throw away.  Not even a year later and now I have to buy new furniture that's horrible.  All I'm asking is for my pieces to be replaced or repaired.  I feel that if the company stands firmly behind the quality of furniture they are putting out to be sold to the consumers then they should stand firmly behind their offer as to having a one year warranty on their merchandise.  I would greatly appreciate if my furniture be replaced or repaired at the manufacturers expense and they contact the retailer which is [redacted] in [redacted] to resolve this issue. 
Regards,
Georgetta [redacted]

I bought a living room set consisting of sofa , love seat and chair from [redacted] in [redacted] Ohio. This set is covered with so call bonded leather material after a little over a year and a half all of the furniture started to crack and peel it is so bad I had to stop using
it. I took pictures of the damage back to the store they said they would contact the manufacture. I received a letter from [redacted] that contained a copy of the purchase invoice and the manufactures warranty the warranty is for one year. I feel that I should get a refund or be allowed to get better furniture. This furniture is clearly covered with inferior material. This furniture covering should last longer then one and a half year.