University of Phoenix

RE: Revdex.com Complaint # [redacted] Dear MsMosley, Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via emailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, [redacted] [redacted] [redacted]

RE: [redacted] The University of Phoenix has reviewed this complaint submitted by Ms [redacted] and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards, [redacted] Senior ManagerUniversity of Phoenix Office of Dispute Management [redacted] [redacted] ***Mail S CF-S907Phone [redacted] Fax [redacted] email: [redacted]

RE: Complaint # [redacted] [redacted] Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has responded directly to Diane Hall on November 28, Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, Joel R [redacted] Dispute Management Administrator University of Phoenix Office of Dispute Management [redacted] [redacted] *** [redacted]

The University of Phoenix has reviewed this complaint submitted by Mr [redacted] and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, [redacted] , MBA/HRM Universityof Phoenix Office of Dispute Management [redacted] [redacted] *** Mail S [redacted] Phone ###-###-#### Fax ###-###-#### email: [redacted]

Provided by the consumer:Dear, [redacted] We are in receipt of your inquiry and are responding on behalf of the University We would like to address the concerns you outlined regarding the Bachelor of Science in Information Technology (BSIT) degree program in which you graduated with the University of PhoenixAs outlined in your grievance you express concerns regarding the quality of education offered at the University of Phoenix We regret that you feel you did not earn a high quality degree While we are empathetic of your concerns, we have found that the University is providing you with the educational services as it agreed The University follows consistent processes that ensure that the curriculum and its resultant outcomes will return a valuable, substantive and quality education to our studentsOur supervised faculty members all possess advanced degrees and meet high expectations of both professionalism and expertise in their qualified areas, thus bringing value to our studentsA substantial amount of effort is required to accommodate the rigors of a degree program, and a degree from the University of Phoenix, or any Apollo Group school, is recognized by employers and other institutions of higher learning as a valid degree The University of Phoenix continues to hold regional accreditation by the Higher Learning Commission of the North Central Association of Colleges and Schools, and has held this accreditation since Attendance in class is voluntary and constitutes the acceptance of the services provided and applicable fees Upon enrollment, you were provided with the academic and financial policies in the student catalog and with information regarding the costs of tuitionYou signed documents for your admissions to the University, which included your acknowledgement of the hardware and software requirements for attendance, and your agreement with the policies provided and the financial obligations associated with enrollment in the University of PhoenixYou may request additional copies of enrollment documents through the Office of Admissions and Records at [redacted] If you have any additional questions, please contact an Academic Counselor for additional assistance On behalf of the University, we wish you much success in your academic goals in the future Sincerely, Office of Dispute Management University of Phoenix | Office of Dispute Management

Be careful about what is said to you by the UOP because they lie and they don't care that they do!! Make sure you record all your conversations with themI spent over $and I have nothing to show for it Don't waste your money!! Scam artists!!

RE: Revdex.com Complaint # [redacted] sans-serif;"> Dear Ms [redacted] , Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, Office of Dispute Management University of Phoenix [redacted] *** Mail S [redacted] Phone ###-###-#### | fax ###-###-#### email [redacted]

The response was simply letters that were previously sent, which, as I explained in my complaint, did not actually address the issues we encountered One of the issues is that we were specifically told that the degree would take years and cost $ It was not until after we were enrolled that we learned of the misrepresentation We brought this up numerous times, only told be brushed aside and told that they were sorry for the confusion Again, we remained in the school first because we were told that our credits would transfer and second because we were assured that employers search out graduates from the school We discovered that no schools in four different states accepted any credits We understand that not all credits may transfer, but we were told that the school is not recognized as valid, so they would not accept credits Again, this was multiple schools in multiple states We had already paid the school a great deal of money, so we remained in order to receive our degree (again, because we were assured employers seek out graduates) However, after we graduated from the school, not a single employer in multiple states accepted the degree My husband and I are two different fields, so it was not a matter of a certain field of study I also provided studies that showed University of Phoenix graduates had a higher rate of unemployment than other groups This shows that it was not just an isolated issue but an ongoing, widespread problemThe school also failed to address the numerous issues we had with advisors and staff while in school We had a constant stream of different advisors,, which meant that many of the issues went unresolved We would send an email and not received a response for days or weeks, only to then discover that advisor left and there was a new one This also led to misinformation being provided as no one seemed to communicate with one another Another issue that we brought up was the fact that the school is nothing more than a diploma mill I provided the school with several instances of this, but they failed to respond All I was told was that all instructors were highly educated The issue is not necessarily with the education of the instructors but more in the way the classes are taught The classes are nothing more than form questions that are the same for every single class The problem with this is that all answers can be found on other sites, and it leads to no real discussion in class The majority of the time the instructors simply post the questions and say that you need to answer them They do not facilitate the questions or provide in depth learning The assignments are the same way Each assignment is exactly the same in every class without any derivation If the school actually cared about learning, it would be up to the instructors to provide lesson plans, assignments, and actually teach Instead, they just use the same syllabus and questions the school creates This is more proof the school is a diploma mill The only real grading was simply making sure a student posted a response on the required number of days They did not actually care about the content Students also received grades based on the work from other students For example, in some classes we were required to work in teams However, if a team member did not do their share, all students would receive a deduction, even if we could show that we made every effort to contact the other student and get him to do his share I brought this up several times, only to hit a wall and not receive helpAdditionally, the school does not actually look into the educational history of students If you have money,, you are admitted to the school They then encourage student loans, and again, provide information regarding the true cost of the school Other schools require you go through an actual application and review process, which can include interviews and submission of high school transcripts My main interview was Tracey F [redacted] telling me the (false) cost of attending and the time it takes to complete a degree At one point I spoke with Paula S***-Clements Finance Resolution Manager via phone to discuss the issues my husband and I experienced She agreed that there were many issues and stated that we would be receiving a refund once she spoke with the President She stated that she could not confirm the amount, but she would be in touch within a few days During our conversation she knew that we had filed complaints (as that was the reason we were then speaking to her) and she admitted that we were excellent students, so this was not a matter of us failing and being unhappy However, after almost two weeks we had not received a call or email from her We then received an email stating that she couldn't speak to the president as we had already filed a grievance (again, she knew that during our conversation) When I responded, I then received a response from Ivy B***, who stated nothing would be done I requested to speak via phone, and she agreed However, she failed to actually answer any of my questions or address my concerns Instead, she repeated a stock answer She then claimed she read all of our emails, but she refused to say how many she read (we have over a thousand emails, so I find it very difficult to believe she read even a fraction or else she would have stated the number) She ended the conversation repeating the canned response she prepared ahead of time I provided numerous articles from various sources showing the poor employment rate of the graduates, similar issues with other students (I found several people that were told the exact same cost as we were, which shows that it was not a misunderstanding by us, but the enrollment counselor falsified information to get students to enroll), I provided articles showing the school was under investigation and the Department of Defense even banned them for a period of timeThe school also has a decrease in enrollment and was sold There are articles showing that it is not doing well, which is why I believe the school refuses to discharge our loans They are already losing money and do not want to lose more by discharging two more loans The school has failed to provide a proper education, it misrepresented the cost and time it takes to complete a degree, and there was a huge lack of assistance from both academic and financial advisors while we were enrolled We are requesting that both of our loans be discharged

RE: [redacted] Complaint # [redacted] Dear Ms***, The University of Phoenix has reviewed the complainant’s additional commentsPlease note we previously responded directly to the complainant regarding this matterAs we have not been provided with any new information to override the previous decision made in this matter, the University’s position stands

Good morning, RE: [redacted] – Ms [redacted] The University of Phoenix has reviewed this complaint submitted by Ms [redacted] and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, [redacted] , MBA/HRM University of Phoenix Office of Dispute Management [redacted] , Phoenix, AZ ***Mail S [redacted] Phone ###-###-#### Fax ###-###-####email: [redacted]

Dear MrR***, I writing this letter to indicate that I authorize the Revdex.com, to view my personal information regarding the University of Phoenix [redacted]

March 27, [redacted] ***Dear Mr [redacted] : I am in receipt of your inquiry and am responding on behalf of the UniversityI would like to address the concerns mentioned in your inquiry regarding the plagiarism charge issued to you in the Bachelor of Science in Business/Concentration in Management (BSB/M) degree program in which you are enrolled with the University.Upon a review of your record, I have found that you were charged with a Student Code of Conduct (SCOC) – Academic Integrity violation during the ACC/course in which you were enrolled from February 11, through March 17, You were notified of the charge via letter dated March 17, 2014, which was sent to your student website on March 24, and acknowledged by you on March 25, I have attached a copy of the charge letter for your reference.As stated in the charge letter, you will need to respond to the allegations in writing within days of your receipt of the letterYou must follow the process outlined in the letter in order to submit your responseOnce your written response is received, the Ethics Committee at your campus will be convened in order to review the charges and your responseThis is the appropriate process through which to submit your responseIn addition to the charge letter, I would encourage you to review the SCOC section within the student catalog, which you can access through your student websiteExtensive additional information regarding academic integrity, charges, the committees involved, and violation process are included in the student catalog.Your inquiry states that you believe your instructor has discriminated against youYou were issued a letter on March 25, 2014, from [redacted] , Director of Academic Affairs, regarding your claimsA copy of that letter is attached for your recordsYou will need to respond to that letter in order to have your concerns researched by the appropriate partiesAs stated, the University takes claims of discrimination very seriously, and I encourage you to include any and all evidence you have in your response for Ms [redacted] ’s consideration in reviewing your discrimination allegationsYour letter states that your ACC/instructor’s activity in the online classroom was less frequent and substantial than any other instructor you have had at the UniversityUpon a review of your ACC/classroom, your instructor’s actions in the online classroom are within University standardsIn the future, however, in the instance that you believe your instructor is not meeting University standards, I would encourage you to contact your Academic Counselor and submit a research ticketThis is the appropriate process to have the University investigate your claims.You have requested answers to several questions, and I would like to address those at this timeYou inquired about how an instructor can go back over the last three to five weeks of posted questions and change the evaluation from a substantial rating to an unsubstantial ratingThe authority to award academic credit and assign student grades is solely at the discretion of the facultyThe University of Phoenix subscribes to this concept as an obligatory protection of academic freedom, because the faculty member is the content-expert in the subject matter and was actually in the classroomYour faculty member was responsive to your inquiries and provided appropriate feedbackBecause your instructor found what appears to be plagiarized material in your discussion questions (DQs), it is within her authority to ensure that previous DQs did not also appear to be plagiarizedPlease understand the faculty member does not make the determination of whether there was any violation of the Student Code of Conduct; rather, the faculty merely reports the issue to University administration for further investigation and potential action under the process published in the student catalog.You acknowledged receipt of the student catalog upon signing of your Enrollment AgreementAlso contained within the student catalog is information regarding theUniversity’s application of the American Psychological Association (APA) format for academic work, and your instructor posted to the Course Materials forum on February 9, 2014, notifying students that the University requires that written papers follow the APA formatting guidelines with a sample APA formatted paper attached to the postThe University’s Student Code of Conduct (SCOC), which includes the Student Code of Academic Integrity, is contained within the student catalog and reflects in part the following language:By virtue of membership in the University's academic community, students accept a responsibility and obligation to abide by this Student Code of AcademicIntegrity, which is a part of the Student Code of ConductAcademic integrity violations include all forms of academic dishonesty, including but not limited tothe following:aPlagiarism - Intentional or unintentional representation of another's words or ideas as one's own in an academic exerciseExamples of plagiarism include butare not limited to:• The exact copy of information from a source without proper citation and without use of quotation marks or block quotation formattingIf any words or ideas used in a class posting or assignment submission do not represent the student's original words or ideas, the student must distinguish them with quotation marks or a freestanding, indented block quotation (for a quotation of or more words), followed by the appropriate citation in accordance with the Publication Manual of the American Psychological AssociationWhen a student copies information from a source, he or she must acknowledge the source with quotation marks or block quotes irrespective of whether or not the source has been formally published.• Paraphrasing statements, paragraphs, or other bodies of work without proper citation using someone else's ideas, data, language, and/or arguments withoutacknowledgement.• Presenting work as the student's own that has been prepared in whole or part by someone other than that particular studentThis includes the purchase and/orsharing of work.• Failure to properly cite and reference statistics, data, or other sources of information that are used in one's submissionAt this time, you must respond to the SCOC charge letter you received on March 25, Failure to timely respond will result in your indefinite suspension from the University at the conclusion of any current course until such time as your response is receivedI also encourage you to respond to the enclosed letter from [redacted] regarding your discrimination allegation in order to move that process forwardMr [redacted] , I regret that you have had a dissatisfying experience with the University; however, I hope you have found the information in this letter to be informativeIf you have further questions or require additional assistance, please contact your Academic Counselor or [redacted] , Director of Academic Affairs, as she is the appropriate contact for the inquiries you submittedOn behalf of the University, I wish you much success in achieving your academic goalsThank you[redacted] Office of Dispute Management

January 8, [redacted] [redacted] Revdex.com Complaint ID# [redacted] IRN: [redacted] Dear [redacted] :This letter is in response to the complaint you filed with the Revdex.com (Revdex.com) received November 5, regarding your account with the University of Phoenix In response to your concerns, I would like to offer clarification on the status of your account and provide your official account history.According to your correspondence, you indicated you were enrolled in the wrong program I have researched your account and found you enrolled May in the Associate of Arts Concentration in Foundations of Business program with the University of Phoenix You signed the enrollment agreement which you acknowledged the receipt of the student catalog, the selected program, and the required classes On June 1, 2011, you expressed your intent to change your program As specified in the student catalog, students who change programs must sign a new enrollment and/or disclosure agreement You were advised of this policy and an enrollment agreement was emailed to you The discussion regarding your desire to change programs was also addressed on September 11, You were provided information regarding the available programs at the University via email On November 30, 2012, you decided to change your program to Human Services Management and an enrollment agreement was emailed to you Unfortunately, the University never received a sign and dated enrollment agreement for official admissions and enrollment into the Human Services Management program As a result, you were ineligible to change your program and you remained enrolled in the Associate of Arts Concentration in Foundations of Business program.In regards to your concerns relating to the completion of math coursework, placement of the coursework on each individual students schedule is determined by the specific program requirements, prerequisite requirements and course availabilityAs reflected on the enrollment agreement, six credits of math are a requirement for all undergraduate students.According to the Student Financial Agreement, you selected Financial Aid Plan as your primary payment option and Cash Plan as your secondary payment option The 2011-financial aid application was certified with an Academic Year/Loan Period:• Loan Period Start Date: July 18, 2011You received the following disbursement of financial aid funding:Date Type Amount7/22/*** Grant Disbursement ($2,775.00)8/19/Subsidized Loan Disbursement ($1,742.00)8/19/Unsubsidized Loan Disbursement ($498.00)12/12/Unsubsidized Loan Disbursement ($498.00)Total: ($5,513.00)As the disbursement amount exceeded the projected cost of tuition and fees for the disbursement period, you were issued credit balance funds in the amount of $on August 23, in anticipation of completion of the Title IV requirementsThe University’s records indicate you completed or attempted to complete the following courses under the Academic Year/Loan Period:Course Number Start Date End Date Grade Earned Y/NGEN/7/18/9/18/YETH/7/18/9/18/YBEH/9/19/11/20/YCOM/9/19/11/20/NCOM/11/21/2/5/N...⇄ total tuition and fees you accrued was in the amount of $5, Tuition and fees were calculated in accordance with the attendance and finance policies detailed in the University Catalog available on your student website Following, the 2012-financial aid application was certified with an Academic Year/Loan Period:• Loan Period Start Date: January 7, 2013You were certified with a credit split of 12/This means you were required to successfully complete credits and meet the calendar and instructional week midpoint of your loan period before becoming eligible for the second disbursement of financial aid funds.You received the following disbursement of financial aid funding:Date Type Amount2/26/*** Grant Disbursement ($2,775.00)3/5/Subsidized Loan Disbursement ($1,733.00)3/5/Unsubsidized Loan Disbursement ($2,858.00)10/14/Subsidized Loan Disbursement ($1,733.00)10/14/Unsubsidized Loan Disbursement ($2,857.00)10/28/ [redacted] Grant Disbursement ($2,048.00)Total: ($14,004.00)As the disbursement amount exceeded the projected cost of tuition and fees for the disbursement period, you were issued credit balance funds in the amount of $2,on March 8, and $1,on October 31, in anticipation of completion of the Title IV requirementsYou completed the following courses under the Academic Year/Loan Period:Course Number Start Date End Date Grade Earned Y/NCOM/1/7/3/10/YSCI/3/11/5/12/YCRT/5/13/7/14/YSCI/7/22/9/22/YXECO/10/7/12/8/YXM...⇄ total tuition and fees you accrued was in the amount of $11, Tuition and fees were calculated in accordance with the attendance and finance policies detailed in the University Catalog available on your student website Subsequently, the 2014-financial aid application was certified with an Academic Year/Loan Period:• Loan Period Start Date: June 30, 2014You received a disbursement of Pell Grant funding in the amount of $2,on July 14, However, you did not successfully complete the prior Academic Year/Loan Period as you received a non-passing grade in HUM/ Additionally, you were withdrawn from MAT/as you did not maintain the attendance requirements as outlined in the University Catalog As a result, you were not eligible for the 2014-financial aid funding The University was required to return the unearned Pell Grant funding in the amount of $2,to the program Additionally, the remaining financial aid funds was cancelled with the lender You had a remaining balance due in the amount of $1, The enclosed Student Account History provides details of your charges and payments including: financial aid and returns of financial aid fundsThe University can only hold an account for a limited amount of time and had to transfer your account to collections when payments were not received in a timely mannerThe University reserves the right to apply its standard procedures to collect the balance due on your accountAfter exhausting all avenues for collections, credit reporting is the final action applied to a student’s accountUnfortunately, your concerns did not provide me appropriate documentation for verification of your claimsAfter completing a review of your account, records indicate you received educational services and support throughout your degree programUniversity representatives serve to assist students by providing advisement and support in order for students to make informed decisions Your attendance in class is voluntary and constitutes accepting the services provided, and acceptance of the applicable feesYou had signed documents for your admissions to the University, agreeing with the policies provided and the financial obligations associated with enrollment with University of Phoenix You may request copies of these and other enrollment documents by calling [redacted] .If you would like to resolve the valid balance of $1,275.00, please contact Financial Management Services at [redacted] to make paymentWhen your balance is paid in full, the appropriate agencies will be notified and any necessary credit bureau updates will be initiated In order for our campus to remain in compliance with [redacted] (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent If you would like us to disclose the results of our review to the Revdex.com, please complete the attached [redacted] Release Form and fax it to 602-626- If you still have access to your student website, you can submit this form electronically as outlined in the following steps:• Login to eCampus: https://ecampus.phoenix.edu/portal/portal/public/login.aspx• Click on the Program tab• Under Services, click on Request [redacted] Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.com Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter.I hope you find this review informative regarding your account with the UniversityIf you have any further questions, please do not hesitate to contact us.Sincerely, [redacted] Executive Account AnalystUniversity of Phoenix cc: Student file; [redacted] , Associate Director of Finance; Financial Management Services

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

RE: Revdex.com Complaint # 10pt"> [redacted] Hello, Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,

Dear [redacted] :We received notice on December 8, of your complaint filed with the Revdex.com concerning your account with the University of Phoenix OnlineIn order for our campus to remain in compliance with [redacted] *** regulations, the details of our review will not be forwarded to the Revdex.com without your written consentIf you wo uld like us to disclose the results of our review to the Revdex.com, please complete the attached [redacted] Release Form and fax it to [redacted] If yo u still have access to your student webs ite, yo u can submit this form electronically as outlined in thefollowing steps:• Login to eCampus: [redacted] • Click on the Program tab• Under Services, click on Request [redacted] Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.comPlease keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter.After completi ng a thorough review, Ifind that you enrolled in March selecting Financial A id as your primary payment optionYour application was last certified for the academic year of August 8, through Apr il 30, and a 12/credit splitThis means you were required to earn credits to become eligible for the second disbursement, and you were required to earn credits to fulfill the academic yearThe first disbursement of $2,in unsubsidized funds, $2,in subsidized funds, and $in [redacted] funds posted to your account between September and September 19, Tuition and fees for your attendance in your first four classes totaled $4, Additionally, because the funds disbursed exceeded the anticipated fees for your attendance in the first disbursement period, the University released refunds to you totaling $between September and September 22, Records reflect these refunds cleared your account between September and September 26, 2011, respectivelyAs a result, your account reflected a $o.oo upon the completion of the credit requirement of your first disbursement period.Upon further review, University records indicate that you completed the credit requirement of your first disbursement period on December 11, Your second disbursement of $2,in unsubsidized funds, $2,in subsidized funds, and $in [redacted] Grant funds posted to your account on January 13, 2012.University records reflect you did not complete the disbursement period when you were out of attendance longer than the allowable days after dropping your HCA/and MAT/classesThe University recorded your last date of attendance as March 27, The University was obligated to perform a Return of Title IV Funds (ROTIV) calculation based on Federal Title IV guidelines once you were out of attendance longer than the allowable daysThe calculation serves to determine the percentage of funds earned for the disbursement period based on courses that were successfully completed and weeks of attendanceCourses from which a student withdraws or courses that are retaken or failed are not considered courses that were successfully completed.Through the ROTIV calculation, it was determined you were eligible to retain $3,of the $5,in Title IV funds disbursed to your account; however, the University was required to return the remaining $2,in funds to your lender as it was considered unearnedWhile the funds returned reduced your account balance with the lender, it left a shortfall and balance due on your account with the UniversityThe prorated tuition and fees for your attendance in your next four classes totaled $3,Additionally, because the funds disbursed exceeded the anticipated fees for your attendance in the second disbursement period, the University released a refund to you for $on January 19, Records reflect this refund cleared your account on January 20, 2012, respectivelyBecause of your withdrawal from your program, you were no longer eligible to retain all of the refunds that were sent to youAs a result, your account reflects a shortfall and balance due of $[redacted] , after completing a thorough review of your account, I find the balance due of $is valid and correctYour attendance in class is voluntary and constitutes accepting the services provided and your acceptance of the applicable feesYou were provided with the academic and financial policies in the student catalog and upon enrollmentYou were also provided with information regarding the costs of tuition upon enrollmentYou signed documents for your admissions to the University, which included your acknowledgement of the hardware and software requirements for attendance, and your agreement with the policies provided and the financial obligations associated with enrollment in the University of Phoenix OnlineYou may request copies of these and other enrollment documents through the University Services office at [redacted] .The campus can hold accounts for a limited timeWhen campus representatives exhausted efforts to collect the balance due, the manager authorized the referral of your account to the Corporate Collection Center on June 15, As we find the balance valid, your account will remain with the designated collection agency until the remaining balance of $is rectifiedIf you would like to remit payment now, please contact a collections representative at [redacted] Once this balance has been satisfied, you may request a copy of your transcripts.We hope you find this review informative regarding your account with the UniversityIf you have any further questions, please do not hesitate to contact us.Sincerely, [redacted] Executive Account Analyst Executive Relations Division University of Phoenix Onlinecc: student file [redacted] , Regional Director of Finance

RE: Revdex.com Complaint # [redacted] Dear Ms [redacted] The University of Phoenix has reviewed the complainant’s additional commentsPlease note we previously responded directly to the complainant regarding this matter as of January 26, 2015; March 2, 2015; March 17, 2015; and currently in review of a March 27th disputeAs we have not been provided with any new information to override the previous decision made in this matter, the University’s position stands Best regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

RE: Revdex.com Complaint # [redacted] Dear MsMosley, Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, [redacted] [redacted] [redacted]

RE: Revdex.com Complaint # [redacted] Dear MsMosley, Thank you for your follmessage The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mailDue to privacy laws the University of Phoenix /> cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]