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University of Phoenix Reviews (750)

RE: Revdex.com Complaint # [redacted] Dear Ms [redacted] , Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,

RE: [redacted] The University of Phoenix has reviewed this complaint submitted by Ms [redacted] and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, [redacted] , MBA/HRM University of Phoenix Office of Dispute Management SRiverpoint Parkway, Phoenix, AZ Mail S CF-S Phone ###-###-#### Fax ###-###-#### email: [redacted]

RE: BBB Complaint # [redacted] Dear Ms. [redacted] Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,

Dear MsMosley, The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, [redacted] [redacted] [redacted] [redacted] [redacted]

I have one week left of courses, and my trouble did not start until my second to last course. I filed a grade dispute with the University because one of my "team" members submitted an assignment on our team's behalf without allowing anyone else to review it, and it was deplorable! Some of the sentences were not even full sentences and it was formatted horribly. The assignment barely passed and dropped my grade from an A to a B. My dispute was rejected. When I asked to escalate the matter, I was told by my academic counselor that she could not help me find an address to write the dean and to do it myself! Now, in my last class, I have a professor who docked points for rules that he made up after the assignment was submitted. Even after submitting proof to his error, I was given the "too bad, this is what is required" line - even though those "requirements" were never once mentioned until I complained. I again filed a grade dispute, and was told by my academic counselor that only final grades can be disputed and that I was to note that if I filed a dispute, I would not be able to apply for my diploma as scheduled? I have 60k in student loans (that is NOT counting what I have paid in in grants) - and I am stuck teaching myself, and at the mercy of power hungry professors who have less knowledge than I do, as well as having to deal with team members in end of a bachelor's program that can't even format a paper correctly. This University will let anyone in and pass them, and they have no ethical standards both internally or towards their students at all.

Revdex.com Complaint ID # ***Dear Ms***,Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the
results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,

RE: Revdex.com Complaint # *** Dear Ms***, Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results
of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,

RE: Complaint Number *** Thank you for your follmessageThe University of
Phoenix has reviewed this complaint submitted by Mr*** and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards, Tondra R***, MBA/HRM Senior Manager University of Phoenix Office of Dispute Management *** ** *** *** *** AZ Mail Stop: CF-SPhone *** Fax *** email: Tondra.R***@phoenix.edu

Good afternoon, We are in receipt of Mr***'s additional comments and would like to confirm that we do indeed support our Active Duty Military and Veterans Please note the following excerpt from our prior response:In order for the University to include this information in the review of your account, you will need to submit supporting documentation regarding when your deployment startedOnce this documentation is received, we will re-review your account to include this information. We often have students deploy and provide documentation of such.Once we have received this documentation from Mr***, we will conduct an additional review to consider this information.Kind regards, Office of Dispute ManagementUniversity of Phoenix phone: ###-###-####| fax: ###-###-#### | email: [email protected]

Complaint Revdex.com ***
Hello,
"MARGIN: 0in 0in 0pt">Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,

The University of Phoenix has reviewedthis complaint submitted by *** ***and responded directly to the complainant Due to privacy laws the University of Phoenixcannot release the results of our findings or communications with thecomplainant
without the required written authorization If you need additional details that will enable you to closethis issue, please contact the complainant Best regards,*** ***, MBA/HRM University of Phoenix Office of Dispute Management *** ** *** *** *** ** ***Mail Stop: ***Phone *** *** ***email: ***

January 8, 2015Ms*** *** *** *** ***Canton, OH 44705RE: Revdex.com Complaint ID# ***; *** *** IRN: ***Dear Ms***:This letter is in response to the dispute you filed with the Revdex.com (Revdex.com), received December 15, 2014, regarding your account with University of Phoenix I have researched your account and found you enrolled in the Associate of Arts in Criminal Justice (AACJ) degree program with University of Phoenix in April and selected the Financial Aid Plan as your primary payment optionYour 2006/aid year application for Title IV (TIV) federal financial aid funding was certified with an Academic Year/Loan Period (AY/LP) of April 30, to January 14, and included a 12/credit splitThis means you were required to successfully complete credits and meet the calendar and instructional week mid-point of your loan period before becoming eligible for the second disbursement. The first disbursement of $2,in unsubsidized funds and $1,in subsidized funds posted to your account on June 18, The first disbursement of $1,in Pell Grant funds posted to your account on June 19, The estimated cost of tuition and fees to successfully complete the first credits of the AY/LP was $3,leaving an approximate credit balance of $1, The credit balance was issued to you June 27, in anticipation of you successfully completing the first half of the AY/LP requirements.You did not complete the first disbursement period when you were out of attendance longer than the allowable days after you completed the April 30, COM/course with a Non-Passing Grade The last date of attendance was recorded as August 31, The University was obligated by Federal Title IV guidelines to recalculate the loan to determine the percentage of earned eligibilityStudents who receive “W”, “WF”, “F” and/or “I/F” grades are not considered to have successfully completed the course(s)These courses are not calculated into the weeks and credits of the academic year.It was determined you completed 34.4% of the first half of the AY/LP requirements The University was eligible to retain $2,of the $5,in TIV funds received and required to return $2,to your lender as unearned funds The second disbursements were cancelled A balance of $remains outstanding at this time as the cost of tuition and fees were $1, Please see below for a general breakdown of the AY/LP An account history is enclosed for your records.• Subsidized TIV Disbursement 06/18/($1,313.00)• Unsubsidized TIV Disbursement 06/18/($2,000.00)• Pell Grant Disbursement 06/19/($1,800.00)• Credit Balance 06/27/$1,458.00• Application 04/06/$ 45.00• IT/04/30/Credits $ 795.00• R:IT/04/30/$ 60.00• COM/04/30/Credits $ 795.00• R:COM/04/30/$ 60.00• TIV Return to Lender 08/27/$2,243.52Balance Remaining $ 343.52Your attendance in class is voluntary and constitutes accepting the services provided and acceptance and responsibility of the applicable fees You had signed documents for your admissions to the University and agreed with the policies provided and the financial obligations associated with enrollment in University of Phoenix For class policies please see the "Policies" link on the left side of the classroomFaculty and student/learners will be held responsible for understanding and adhering to all policies contained within that linkUniversity policies are subject to change so please be sure to read them at the beginning of each class as it may have changed since your last classPolicies may be slightly different depending on the modality in which you attend classIf you have recently changed modalities it is important you read the policies governing your current class modality.If you would like to resolve the balance of $now, please contact our External Collections department at ###-###-#### The appropriate credit agencies will be notified of any payment; however, the entry will remain on your credit report as a paid charge off for the amount of time as designated by the credit agencies once the account is paid in full Once your account is resolved and reflects a zero balance, you may contact our Office of Admissions and Records to request copies of your transcripts.I hope you find this review informative regarding your account with the UniversityIf you have any further questions, please do not hesitate to contact us.Please be advised that a copy of this letter will be forwarded to the Revdex.com (Revdex.com) as a signed copy of a FERPA Release Form was received Thank you,*** ***Senior Executive Account AnalystUniversity of Phoenix cc: Student file; External Collections; *** ***, Director of Financial Services

University of Phoenix has faculty that lies and misleads students to take their moneyI attempted to withdraw from school about mos ago because financial aid told me I made too much money and did not qualify for a Pell grant anymore but the financial adviser told me I would be placed on a scholarship to cover my out of pocket tuition cost, and they would delete the previous amount owed so they wouldn't have to give my financial aid money backA few months later I needed to withdraw from school do to personal reasons but spoke with my counselor and told him that I plan to return within a few monthsUniversity of Phoenix had to return a portion of the money that was awarded to them and refused to honor my scholarshipI was also told that I had a balance of $that was owed to them that they immediately turned over to collections without attempting to contact me firstI never received a letter or a phone call in regards to any balanceI did receive a phone call asking about a possible return date to schoolI've done all I can to clean my credit over the last few years and It bothers me that no attempt was made to contact me in regards to this balance before sending my info to a collection agencyThe staff will tell a student anything to keep them in school and to get their moneyOnce a student is enrolled you barely get help with any issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
If this complaint is posted to the Revdex.com site regarding University of Phoenix, please delete the names especially the name of the officer that was a friend that diedIf necessary I can revise my complaint to not include namesPlease let me knowThank you for helping me so quicklyI would like them to refund me for the tuition I already paid because of the way I was treatedHowever, if that is not possible the progress you made by deleting my charges was really helpful and I cannot express enough my sincere gratitude
Regards,
*** ***

RE: Revdex.com Complaint # *** Dear Ms***,Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our
findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,

RE: Revdex.com Complaint # ***
Dear MsMosley,
Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via *** mailDue to privacy laws the University of Phoenix cannot release the
results of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,
*** *** *** *** *** *** ** *** *** ** *** *** *** ** *** *** *** ** *** *** *** ***

RE: Revdex.com Complaint # *** Dear Ms***, Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via *** mailDue to privacy laws the University of Phoenix cannot release the results
of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,

University Of Phoenix sent me to collections without even notifying me that I had an outstanding balance with themNow I have a negative mark on my credit ratingI received daily calls to sign up with them, but none to pay a balance

RE: Revdex.com Complaint # ***
Dear Ms***,
Thank you for your follmessage
The University of Phoenix has reviewed this complaint and responded directly to the complainant via *** mailDue to privacy laws the University of Phoenix cannot release the
results of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,
*** ***
*** *** ***
*** ** ***
*** ** *** ***
*** ** *** *** *** ** ***
*** ***
*** *** *** ***
***

RE: Complaint # *** *** ***
Dear Ms***:
Thank you for your follmessageThe University of Phoenix has responded directly to *** *** on December 14,
As we are in receipt of the student's completed FERPA release form, a copy of the response has been emailed to you todayBest regards,
Joel R***
Dispute Management Administrator
University of Phoenix
Office of Dispute Management
*** *** *** *** *** ** ***
Mail Stop: ***
Phone: *** Fax: ***
***

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Address: 7999 Knue Road, #150, Indianapolis, Indiana, United States, 46250

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