University of Phoenix

RE: [redacted] The University of Phoenix has reviewed this complaint submitted by Ms [redacted] and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainant Best regards, [redacted] , MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management [redacted] [redacted] ***Mail S [redacted] Phone [redacted] Fax [redacted] email: [redacted] [redacted] @ [redacted]

Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainant Tondra R [redacted] , MBA/HRM Senior Manager University of Phoenix Office of Dispute Management [redacted] [redacted] Mail S [redacted] Phone [redacted] *** [redacted] [redacted]

RE: Revdex.com Complaint ID#: [redacted]

RE: Revdex.com Complaint # [redacted] Dear Ms [redacted] , The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, [redacted] Dispute Operations & Title IX Administrator University of Phoenix Office of Dispute Management [redacted] Phone: [redacted] Fax: [redacted] [redacted]

This University is a SCAM!!! They lie to get you in and then treat you like you're a nuisance to themI was one year away from finishing a degree from a major university when I had to withdraw for health reasonsAbout six years later, I decided to try and finish my degreeSince I worked night shifts, an online university was the only option available to meThey promised me that I would finish my degree in monthsAfter THREE YEARS, they are still extending the degree program by adding classesOn top of that, they keep increasing the cost of their classes to milk you out of the maximum amount of money you can get through education loansEven when I got a job with a company that partnered with UoP for a tuition break, it cost me more moneyI was supposed to get a 10% tuition reductionThey cut that to a 5% reduction due to some fabricated technicalityThen, they increased the cost of the classes so I ended up having to pay out of pocket! The final straw just happened when I needed to take some time off for personal reasonsI wasn't sure when I would be able to return, so UoP told me that I had to officially withdraw from the University and then re-enroll when I was ready to returnThey assured me that my account would remain in good standing and I could return at my earliest convenienceImagine my surprise when I get a call from a collections department for a $bill! I argued with the collections manager and she told me "this is a common story that advisers give, but they ALWAYS turn you to collections and you will not be allowed to return until you pay out of pocket." I couldn't believe what I was hearing and still was even more in shock by the amount! I called the University and they told me that the money paying for my last class came from financial aidThey made the decision to return that money to the department of education and bill me directly instead! Since I now owe a balance (one that they caused!), I would no longer be eligible to attend the university or receive my transcripts until the debt has been paid in full! CROOKS!!!

RE: Revdex.com Complaint # [redacted] Dear Ms***, The University of Phoenix has reviewed the complainant’s additional commentsPlease note we previously responded directly to the complainant regarding this matterAs we have not been provided with any new information to override the previous decision made in this matter, the University’s position stands In addition, we are in receipt of the student’s invalid FERPA Release formAs such, the University of Phoenix is unable to release the results of our findings or communications with the complainant at this timeIf you need additional details that will enable you to close this issue, please contact the complainant Best regards,

RE: Complaint Number [redacted] Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by MsL* and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, Tondra R [redacted] , MBA/HRM Senior Manager University of Phoenix Office of Dispute Management [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted]

RE: Complaint # [redacted] Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has responded directly to [redacted] on November 28, Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, Joel R [redacted] Dispute Management Administrator University of Phoenix Office of Dispute Management [redacted] , Phoenix AZ Mail S CF-SPhone: ###-###-#### Fax: ###-###-#### [redacted] @phoenix.edu

RE: Revdex.com Complaint # [redacted]

Horrible experience I started classes in June and was assured everything was ok to go in regards to my financial aid I submitted everything right away and more for verification They could not have possibly needed anything else It is now November and still no aid after months and months of requesting updates Everything I question anything they have to submit a ticket which can take a month to answer Now I have a message saying I missed the pell grant deadline This is because my school has dragged their feed and used excused of being busy and understaffed If I could do things over I would go anywhere but here

RE: Revdex.com Complaint # [redacted] Dear Ms***, The University of Phoenix has reviewed the complainant’s additional commentsPlease note we previously responded directly to the complainant regarding this matterAs we have not been provided with any new information to override the previous decision made in this matter, the University’s position stands Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainant Best regards,

RE: Complaint # [redacted] [redacted] Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, Joel R [redacted] Dispute Management Administrator University of Phoenix Office of Dispute Management [redacted] , Phoenix AZ Mail S CF-SPhone: ###-###-#### Fax: ###-###-#### [redacted] @phoenix.edu

Please be advised Ms [redacted] submitted more than one complaint through more than one entity I regret we were unable to respond within the allotted timeframe provided by the Revdex.com; however, we wanted to ensure we completed the necessary research to respond to the complainant appropriately /> The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Kind regards, [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]

RE: Revdex.com Complaint # [redacted] Dear MsMosley, Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, [redacted] University Relations Specialist University of Phoenix [redacted] [redacted]

RE: Revdex.com Complaint # [redacted] Dear Ms***, Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, Office of Dispute Management University of Phoenix [redacted] *** Mail S [redacted] Phone ###-###-#### | fax ###-###-#### email [redacted]

RE: Revdex.com Complaint # [redacted] Dear Ms [redacted] , The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, [redacted] Dispute Operations & Title IX Administrator University of Phoenix Office of Dispute Management [redacted] Mails [redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]

I am a previous student of university of phoenixI moved almost yrs ago to a new stateBefore I moved I talked to my academic, enrollment, and financial advisors asking if my degree would atill be accepted in the state that I was moving toThey all ensured me that the degree would be accepted because they had campuses in that stateAfter I moved here, I went to look for the campus and it had been shut down for aome yearsI called the local Psychology certification site and I was informed that they would not accept the degree because the standards were not up to theirsI immediately called phoenix and they stuck to their storyNow here I am in alot of debt and have taken classes that I thought were leading me to a better and more satisfying career but it was notNow I can't afford to go to a brick and mortar schoolSomething needs to be done about this

RE: [redacted] Complaint # [redacted] Dear Ms [redacted] , Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,

I have followed up with the student and provided options I will get back to her once we do get more information Thanks! [redacted] - Called student to talk about transfer credits and pre-evalsStudent concerned that only credits transferred in while she was told she would have 45+This was completed back in June/July of Let her know that while we do like to help students and make sure they understand what courses are transferable, pre-evals are not official and the students file needs to be evaluated to see what can actually be acceptedLet her know while the AA was only credits, she would have received and possibly more is going into the [redacted] insteadThere are more gen ed areas for credits to apply and upper division coursework might also have the possibility of being applied upon further reviewAlso let her know about the new [redacted] ***This is a Bachelor's degree with enroute AssociateIt just rolled out at the beginning of April so might be an option if she really wants the Associate DegreeShe would really like to know a little bit more about the courses that will apply in the ***I will have her AC follow up on that request to ensure we do get an accurate assessment so she can be sure if she does want to move from the [redacted] to the [redacted] ***She appreciates the information but still upset of the disconnectApologized for this but let her know again that pre-evals are not official or guaranteedOnce admissions and evaluation reviews her file upon matriculation, this is when we can get an accurate determinationAnd even at that point, we can still submit a ticket to have other courses reviewedIn her case, why was there nothing applied to the comm arts gen eds when she began the [redacted] processThis is something we can always do to help studentsStudent understood and will wait fo us to get back to her after reviewing her transfer creditsProvided student with my contact info via emailNo further questions [redacted] MS/AJS, MS/PStudent Services Manager, Certificates & Shared/Transfer

Attention Revdex.com, Please review attached response Thank you!