University of Phoenix

RE: Revdex.com Complaint # ***
Dear MsMosley,
Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via *** mailDue to privacy laws the University of Phoenix cannot release
the results of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,
*** ***
University Relations Specialist
University of Phoenix
Office of Dispute Management
*** ** *** *** *** ** ***
*** *** ***

We have documented the signed FERPA and responded to the Revdex.com accordingly:
From: Tondra R*** Sent: Friday, August 26, 1:PMTo: *** *** ***Subject: Email of 2: FERPA received - *** ***
Good afternoon, Karina
We have received a signed FERPA from this student
As such, we are attaching the response that was sent on 07/18/(password to follow)
If you have any questions, please do not hesitate to contact me
Kind regards,
Tondra R***, MBA/HRM
Senior Manager
University of Phoenix
Office of Dispute Management
*** ** *** *** *** ** ***
*** *** ***
Phone *** Fax ***
email: ***

RE: Complaint # *** *** * ***
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Dear MsRodesno:
Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by *** * *** and responded directly to the complainant
Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,
Joel R***
Dispute Management Administrator
University of Phoenix
Office of Dispute Management
*** *** *** *** *** ** ***
*** *** ***
*** *** *** ***
Joel.R***@phoenix.edu

RE: Revdex.com Complaint # *** Dear Ms***, Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via *** mailDue to privacy laws the University of Phoenix cannot release the
results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,

RE: Revdex.com Complaint # *** Hi ***, I am in receipt of Mr***’s complaintPlease note a response was not issued to the student as he requested we cease further commutationHowever, per Mr***'s cease & desist request, we updated our records to ensure he
does not receive contact from the University. Best regards,

RE: Revdex.com Complaint #*** Dear *** ***, We are in receipt of the student’s incomplete *** Release formAs such, the University of Phoenix is unable to release the results of our findings or communications with the complainant at this timeIf you need additional details that will enable you to close this issue, please contact the complainant Best regards,

RE: Complaint # 11793073 *** ***
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Dear MsRodesno:
Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by *** *** and responded directly to the complainant
Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,
Joel R***
Dispute Management Administrator
University of Phoenix
Office of Dispute Management
*** *** *** *** *** ** ***
*** *** ***
*** *** *** ***
Joel.R***@phoenix.edu

RE: Complaint # Ms***
Dear MsRodesno:
Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Ms*** and responded directly to the complainant
Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,
Joel R***
Dispute Management Administrator
University of Phoenix
Office of Dispute Management
*** *** *** *** *** ** ***
*** *** ***
*** *** *** ***
***

RE: Revdex.com Complaint # ***8 Dear Ms*** Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our
findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards, Star C***ODM University Account Analyst

RE: Complaint Number ***
Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by MrS*** and responded directly to the complainant
size="+0">Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,
Tondra R***, MBA/HRM
Senior Manager
University of Phoenix
Office of Dispute Management
*** ** *** *** *** ** ***
*** *** ***
*** *** *** ***
*** ***

Thank for sending this for our review
The following message was sent to the Revdex.com this morning:
From: Tondra R*** Sent: Wednesday, September 14, 11:AMTo: 'Karina Rodesno' Subject: Email of 2: You have a new message from the Revdex.com complaint #***
Good morning, Karina
We received a second inquiry regarding this student. Since there is a FERPA on file, we are attaching the response that is being sent to her today (password to follow)
If you have any questions, please do not hesitate to contact our office
Kind regards,
Tondra R***, MBA/HRM
Senior Manager
University of Phoenix
Office of Dispute Management
*** ** *** *** *** ** ***
*** *** ***
*** *** *** ***
*** ***

RE: Revdex.com Complaint #
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Hello,
Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,

RE: Revdex.com Complaint ID# ***
Dear MsMosley,
Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via *** mailDue to privacy laws the University of Phoenix cannot release the results
of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best
regards,
*** ***
*** *** ***
*** ** ***
*** ** *** ***
*** ** *** *** *** ** ***
*** ***
*** *** *** ***
***

Yes, I took care of the bill, but I find it suspect that if the school was so open and transparent about its financial and lending practices, then I would have been notified of the past due amount at the time of dis enrollment, and not had to find out on my own months later I will be filing a grievance with the Department of Education and the Arizona Department of Education and Commission for Post Secondary Education Hopefully, this will continue the school on same path as ITT, and not allow students using federal loan, grants, etc be allowed to enroll in your for-profit school, emphasis on profit Unfortunately, I found out too late about the predatory practices of the school I would like for documents that I signed at enrollment to be provided to me at the email address on file with the school
Even though my letter may not help me, I will be certainly sure to advise everyone I know, and don't know, through social media platforms and websites, as well as education accreditation agencies how crooked the UofPhoenix really is Not expecting, or even hoping for a response at this time, because since the solution I wanted is not being given, there is nothing else that we need to discuss, other than sending my enrollment document to my address on file

RE: Complaint # *** *** ***
Dear MsRodesno:
Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by *** *** and responded directly to the complainant
Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,
Joel R***
Dispute Management Administrator
University of Phoenix
Office of Dispute Management
*** *** *** ***, Phoenix AZ Mail Stop: CF-SPhone: ###-###-#### Fax: ###-###-####
***@phoenix.edu

RE: Revdex.com Complaint # ***
Dear MsMosley,
Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via *** mailDue to privacy laws the University of Phoenix cannot release the
results of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,
*** ***
University Relations Specialist
University of Phoenix
Office of Dispute Management
*** ** *** *** *** ** *** *** *** ***

RE: Revdex.com Complaint # *** Dear Ms***, Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of
our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,

RE: Revdex.com Complaint # ***Dear Ms. ***,Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via *** mailDue to privacy laws the University of Phoenix cannot release the results of our findings or
communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainantBest regards,

RE: Complaint # *** *** ***
0pt;">
Dear Ms***:
Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by *** *** and responded directly to the complainant
Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,
Joel R***
Dispute Management Administrator
University of Phoenix
Office of Dispute Management
*** *** *** *** *** ** ***
*** *** ***
*** *** *** ***
***

Re: Student IRN *** Revdex.com Inquiry Dear Ms***: We received notice of your inquiry on June 30, 2015, regarding your account with the University of PhoenixI would like to respond
to your inquiry. In your inquiry you stated you have been attempting since February to get your transcripts sent to Law School Admissions CouncilUniversity records reflect you first requested copies of your transcripts be sent to Calhoun Community College on March 3, Then on March 6, 2015, you requested copies of your transcripts to be sent to Law School Admissions CouncilUniversity records reflect your requests were processedHowever, we have requested that an additional Official Transcript be sent to Law School Admissions Council, as per your request in your inquiry. We regret you feel you were not provided with adequate service when requesting our transcriptsAlthough students may have differing experiences with our staff, we pride ourselves in providing the best customer service possible After completing a thorough review of your account, your request for a full refund is respectfully deniedHowever, the University will process a refund of the $payment you made in March to the *** card the payment was made from. Finally, in order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to ###-###-#### If you still have access to your student website, you can submit this form electronically as outlined in the following steps: Login to eCampus: https://ecampus.phoenix.edu/portal/portal/public/login.aspxClick on the Program tabUnder Services, click on Request FERPA Release and follow the instructions Once received, a copy of this letter will be forwarded to the Revdex.com Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter. If you have any further questions, please do not hesitate to contact us.Sincerely, *** ***Executive Account AnalystUniversity of Phoenix