University of Phoenix

I would not recommend anyone go to this school because they will rip you off and they will hold money that is owed to youThey basically are con artists and scammersWhen you get financial aid, you still have to pay it back whether you get it or notSo you are basically paying the schools for keeping your money

RE: Complaint # [redacted] Dear Ms [redacted] : Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, [redacted] R [redacted] Dispute Management Administrator University of Phoenix Office of Dispute Management South Riverpoint Parkway, Phoenix AZ Mail S CF-SPhone: ###-###-#### Fax: ###-###-#### ***.R***@phoenix.edu

Thank you for resolving this matter

I have recently returned to school to finish my degreeI went back to the University of Phoenix to finish the last four classes to receive my Associates DegreeAfter they got me started back in classes I was told most of my credits did not transferHow is this possible? I took these classes with them and now I'm being told different reasons why this is happeningOne reason: the academics for this school has changed therefore those classes no longer countAnother reason: I received these classes through University of Phoenix sister school which no longer exists so the credits don't countThis "sister" school was through the University of PhoenixI am also currently enrolled in a class that is now my third time going through because I am a returning student I must take it againisn't this just another way for the school to take advantage of a studentThis whole thing seems to just be one big scamMy student debt is large enough without having to take and pay for repeating classes

[redacted] : I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

RE: Revdex.com Complaint # [redacted] Dear Ms***, Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,

I submitted my financial aid documentation several times to different people and each time they lost my paperwork I sent them originals for my marriage certificate, my high school transcript, the financial aid form, and my ID, and they still demanded I send it again and again In total I have sent them the paperwork times

Thank you for providing us with the opportunity to respond to this student's concernsThe University of Phoenix has reviewed this complaint submitted by Ms [redacted] and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, Tondra R [redacted] , MBA/HRM Senior Manager University of Phoenix Office of Dispute Management [redacted] Phoenix, AZ Mail S CF-SPhone ###-###-#### Fax ###-###-#### email: [redacted] @phoenix.edu

May 21, 2015Mr [redacted] **, Concord, NC 28025, USRe: Student IRN [redacted] Dear Mr [redacted] :We received notice of your inquiry on May 14, 2015, concerning your account with the University of Phoenix Online According to our records, we previously responded to you concerning this information on March 26, and May 4, (copies enclosed) This “new” request is duplicative and contains no new inquiries regarding your student account with University of Phoenix.Throughout the University’s prior correspondence, we have identified the discrepancy in the credits which you listed on your application for admissions into the University of Phoenix, against the actual credits that were transferred over at the time of matriculation Furthermore, we acknowledged the conversation that you had regarding the possibility of changing concentrations in the Bachelor of Science in Information Technology degree program in which you were enrolled While both of these issues may have created a distraction for you in the pursuit of your degree, neither of these issues had any effect on your attendance in class, or the balance which came as a result of your withdrawal.University records reflect that you completed your first class, [redacted] on July 28, The next subsequent class of your degree program was interrupted due to the discrepancy in transferrable credits that you listed on your application for enrollment It is your responsibility to provide accurate information throughout all application documents at the time of your enrollment; however since this discrepancy was identified at the time of matriculation, the University was able to modify your schedule to prevent any duplicative classes for which you may have already earned credit.Your Finance Advisor, Ms [redacted] contacted you on August 14, to explain to you that you were financially cleared to begin the next subsequent class of your program During your conversation with Ms [redacted] , you expressed your desire to withdrawal from the University, due to your frustration over the application process for [redacted] *** Mr [redacted] , we regret that your experience at the University of Phoenix was not a positive experience for you After completing an exhaustive review of your account, we have found that the issues which you have expressed in your complaint with the Revdex.com were a result of the inaccurate information that you listed on your application for admission, and missing application documents that are required before you can be awarded any [redacted] ***.Your departure from the University of Phoenix prior to obtaining the [redacted] that you elected to use as your primary payment option, left you with an unpaid balance of $1, The University maintains that this balance was valid and correct, however as a gesture of customer service, we have waived this balance in full as of May 6, As indicated in our previous response to you, this balance in now considered to be paid in full, and your account reflects a $balance.Please review the enclosed response that was sent previously and file this in your records Unless further inquiries include requests for new information and/or documentation, this will serve as the University’s final response.Thank you, [redacted] Executive Account AnalystUniversity of Phoenix Onlinecc: student fileMr [redacted] , Director of Finance

RE: Revdex.com Complaint # [redacted] Dear Ms [redacted] , The University of Phoenix has reviewed this complaint and responded directly to the complainant via *** mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, [redacted] Dispute Operations & Title IX Administrator University of Phoenix Office of Dispute Management [redacted] [redacted] [redacted]

RE: Complaint Number [redacted] Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by MrStokes and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, Tondra R [redacted] , MBA/HRM Senior Manager University of Phoenix Office of Dispute Management SRiverpoint Parkway, Phoenix, AZ Mail S CF-S Phone ###-###-#### Fax ###-###-#### email: [redacted] @phoenix.edu

RE: [redacted] Complaint # [redacted] Dear Ms***, Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,

Good afternoon Ms [redacted] We are in receipt of your inquiry submitted to the Arizona Revdex.com regarding your enrollment and attendance in the Bachelor of Science in Human Services/Concentration in Family and Child Services (BSHS/FCS) degree program with University of Phoenix As outlined in your complaint, you indicate that your stated intention at the time of enrollment was to become a licensed social worker and you were informed the BSHS/FCS was an equivalent degree You also indicate you were initially informed the anticipated period for degree completion was four years, and you have now determined the period for degree completion would be greater than four yearsReview of your student record indicates that at the time of enrollment you stated that your motivation and goal was to become a child protective services (CPS) employee, but that you wanted to stay away from the areas of adoption and foster care Additionally, at the time of submitting your BSHS Service Agency Profile form in October 2015, a copy of which is enclosed, you indicated your plan with the identified agency would enable you to meet with a Child Investigative Specialist, “which is where I want to be after I graduate” Neither of these statements would be construed as being synonymous with a stated goal of becoming a licensed social workerUpon signing of your Enrollment Agreement, a copy of which is enclosed, you acknowledged receipt of the student catalog As reflected in the student catalog in effect at the time of enrollment, the Bachelor of Science in Human Services Degree indicates the following (emphasis added): The BSHS program curriculum at University of Phoenix employs an interdisciplinary approach for assimilating theory, knowledge, skills and core competencies of today’s human service professionalThe conceptual framework of the program draws from a range of human service domains such as counseling, biopsychosocial development, human systems and social change, social work, psychology, and management theoriesThe program is designed with experiential components, integrated within the academic foundation, to provide students with experience as service providers in a range of human service settings in both private and public sectorsThe Human Services program’s interdisciplinary design builds core skills and competencies based on established methods for delivering a variety of direct service roles in the wide-ranging field of human servicesIn addition to completing core curriculum courses, students must declare and complete courses in an area of concentration selected from the following: 1) Management, 2) Addictions, 3) Family and Child Services, 4) GerontologyUpon graduation from the program students will be qualified for Registry as Mental Health Facilitators with the National Board for Certified Counselors-International and prepared academically to sit for the Human Services-Board Certified Practitioner examination administered by the Center for Credentialing and EducationFor more information about our graduation rates, the median debt of students who completed the program, and other important information, please visit our website at http://www.phoenix.edu/programs/bshsThe information available information does not indicate that at any point you stated your goal was to become a licensed social worker There is also no indication that you were provided or misleading information regarding the curriculum for the BSHS/FCS degree program, the purpose of the program, or that it would lead to licensure eligibility as a social worker in any state or jurisdiction If you have additional information that you would like us to review in this regard, please provide that at your earliest convenience for consideration by forwarding to: [email protected] Regarding the period for completion of all degree requirements, the BSHS/FCS degree program requires successful completion of credits as identified on the enclosed Enrollment Agreement Included within the list of required courses are two Field Experience placement courses (BSHS/and BSHS/475), which are weeks in length each The Field Experience requirement was explained to you in detail by your Academic Counselor in February 2014, as well as outline din the student catalog You also attended and successfully completed the required Orientation to Field Experience course BSHS/415O in June Transfer of credits from other institutions can also satisfy requirements for degree completionHowever, it is important to note that although an institution’s course credits may be eligible for transfer, these credits must also be eligible for application to the degree requirements of the current degree programOur records reflect that credits you had earned at Spokane Falls Community College were reviewed for matriculation to the BSHS/FCS program, and it was determined that credits from Spoke Falls Community College were eligible for application to the current degree programThe University provided you with the educational services as it agreed, and the University respectfully declines your request for reimbursement or refund Campus representatives serve to assist students in the degree selection process by providing information and support in order for students to make an informed decisionAs such, prospective students are responsible for considering their goals in electing the degree and/or certification program they wish to pursue, including conducting research to determine any educational, credentialing, and certification requirements in their chosen field and state of residency Ms [redacted] we regret that you have had a dissatisfying experience with University of Phoenix and hope you find the information in this letter to be helpful in clarifying your concerns On behalf of the University, we wish you success in achieving your academic and career goals Sincerely, Office of Dispute ManagementUniversity of Phoenix | Office of Dispute Managementphone: [redacted] fax: [redacted] email: [email protected]

RE: Revdex.com Complaint # [redacted] size="3"> Hello, Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,

Hello, The following letter is being mailed to the student and we are waiving $of his balance leaving the student owing $January 16, Mr [redacted] Decatur, IL Re: IRN [redacted] Dear Mr***: We received notice of your inquiry on January 8, 2014, concerning your account with the University of PhoenixAccording to our records, we previously responded to you concerning this information on December 15, In your most recent grievance, you expressed not being satisfied with the initial response you received, and also indicated that the matter had not been resolvedI would like to offer clarification on the status of your accountAs Ms [redacted] provided you with an account breakdown and the attendance policy in her initial response, I will not reiterate much of the same informationHowever, it is important to the university that your concerns are addressed and that you have been provided with the great service you warrantThe University recognizes your concerns regarding the institutional charges in your dropped courses and attendanceEnclosed you will find a copy of an attendance summary for each dropped course during your enrollment with the UniversityPlease note you were charged a prorated amount in each course for one week of attendanceTo have a zero cost for these courses it would require you meet no weeks of attendanceInstitutional Refund PolicyStudents who withdraw from a course prior to the start date will receive a 100% refund for that courseStudents who have completed 60% or less of the course of instruction are eligible for a pro rata refundThe refund will be the amount the student paid for the instruction multiplied by a fraction, the numerator of which is the number of hours (weeks) of instruction which the student has not received, but for which the student has paid, and the denominator of which is the total number of hours (weeks) instruction for which the student has paidResearch shows that you spoke with your Academic Counselor (Mr [redacted] ) on 8/26/indicating that your computer crashed and that it would not be up and running until the following weekAccording to records you posted one week of attendance in each course [redacted] and [redacted] and your tuition was prorated accordingly for the weeks you did not attendWe sincerely empathize with the issues you were experiencing at the time of your enrollment in your last block of courses and as a result we have agreed to waive the fees for your attendance in the last block of coursesAlthough each student experiences many different situations, our staff prides itself in providing the best possible customer serviceAs we have a vested interest in the success of our students and their educational goals, the campus has opted to waive the cost of the last two courses you posted one week of attendance ($892.00) as a one-time courtesyThese adjustments can take 7-business days for completionOnce the adjustments are processed it will leave you owing a balance of $Once you remit payment for the remaining balance of $282.07, please notify me and we will have the derogatory credit reporting removed with the credit bureaus and your credit report will be updated with the appropriate statusWe hope you find this review informative regarding your account with the UniversityIf you have any further questions, please do not hesitate to contact usSincerely, [redacted] Finance Service Quality ManagerExecutive Relations DepartmentUniversity of Phoenix cc: student File States Recovery Systems, Inc Ms [redacted] , Director of Finance [redacted] ***University Relations Specialist University of Phoenix Office of Dispute Management [redacted] ***Mail S [redacted] *** Phone: ###-###-#### Fax: ###-###-#### [redacted] @phoenix.edu

Good afternoon, Attached you will find the reply that was sent to Ms [redacted] in response to Complaint ID # [redacted] .This has also been emailed to [email protected] as authorized via the FERPA release, however, this email was returned undeliverable.Kind regards, [redacted] [redacted] , MBA/HRM University of Phoenix Office of Dispute Management [redacted] , Phoenix, AZ 85040Mail S [redacted] Phone ###-###-#### Fax ###-###-####email: [redacted] [redacted] @phoenix.edu

RE: Revdex.com Complaint # [redacted] Dear Ms [redacted] Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,

Hello, We have received the Ferpa for the listed student and will be mailing the formal response to Revdex.com Cc: [redacted] *** as indicated on the signed release Thank you, [redacted] University of Phoenix Office of Dispute Management [redacted] Mail S [redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]

RE: Revdex.com Complaint # [redacted] sans-serif"> Hello, Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,