University of Phoenix

RE: Revdex.com Complaint # ***
Dear Ms***,
Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via *** mailDue to privacy laws the University of Phoenix cannot release the
results of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,

RE: Complaint # *** *** ***
0pt;">
Dear Ms***
Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by *** *** and responded directly to the complainant
As we are in receipt of the student's completed FERPA release form, a copy of the response has been emailed to you today
Best regards,
Joel R***
Dispute Management Administrator
University of Phoenix
Office of Dispute Management
*** *** *** *** *** ** ***
Mail Stop: ***
Phone: *** Fax: ***
Joel.R***@phoenix.edu

RE: Revdex.com Complaint # *** Dear Ms***, Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results
of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,

Re: IRN *** ~ Balance on Account Dear Mr***: We are in receipt of your inquiry on July 17, University records reflect we previously responded to you concerning this information on July 13, 2015. The University strives to provide
exceptional service to all present and past studentsMr***, your most recent correspondence is duplicative of your original inquiry and offers no new information As shown in our previous correspondence, you attended two weeks in PSYCH/which started on July 27, and you attended one week in PSYCH/which started on August 24, Enclosed is a copy of the attendance summary confirming you did meet attendance in the respective classes and weeks. In regards to your credit balance, the credit balance check was issued in anticipation of completion of the Title IV requirements for the first disbursement The check was issued in the amount of $8,(#***) on June 29, and financially cleared on July 7, 2010. As we have validated the balance due in the amount of $1,196.50, your account will remain with a designated collection agency until the balance is rectifiedIf you would like to remit payment now, please contact a representative at Financial Business and Consumer Solutions, Incat ###-###-####Once your balance is paid in full, the appropriate agencies will be notified and any necessary credit bureau updates will be initiated. Please review the enclosed response that was sent previously and file this in your records Unless further inquiries include requests for new information and/or documentation, this will serve as the University’s final response.Thank you, *** ***Executive Account AnalystExecutive Relations DepartmentUniversity of Phoenix

Dear Ms***:This letter is in response to the complaint you filed with the Revdex.com (Revdex.com) concerning your student account with the University of Phoenix.In review of University records, we found that you enrolled in the Associate of Arts Concentration in Foundations
of Business (AAFB) degree program in December 2011, selecting financial aid (Title IV Funding) as your primary payment option. Your 2011/financial aid application was last certified with an academic year/loan period of March 26, through July 15, 2013, and included a 12/credit splitThis means you were required to complete credits to earn the funds awarded in the first disbursement period, before becoming eligible for the second disbursementAdditionally, you were required to earn credits to fulfill the academic year requirementsThe first disbursements of $2,in unsubsidized loan funds, $1,in subsidized loan funds, and $2,in Pell grant funds posted to your account on April and April 10, 2012.Tuition and fees for attendance in your first disbursement period totaled $5,An adjustment of $was applied to your account on August 6, The University issued a credit balance refund to you of $2,on April 13, You remitted a $payment on September 29, As a result, your account reflected a $balance upon the completion of the credit requirement of your first disbursement period on October 1, 2012.After continuing your second disbursement period, the second disbursement of $2,in unsubsidized loan funds, $1,in subsidized loan funds, and $2,in Pell grant funds posted to your account on October and October 19, The University issued a credit balance refund of $2,to you on October 24, It is important to note that funds issued to the student as “excess” are not considered “earned” until all disbursement period requirements have been met. You did not complete the second disbursement period requirements when you did not return to class after dropping your HUM/classYour last date of attendance was recorded as November 30, The University was obligated to perform a ROTIV funds calculation based on federal Title IV guidelinesThe calculation is to determine the percentage of funds earned for the disbursement period, which is based on courses that were successfully completedCourses that are retaken, withdrawn, or failed are not considered courses that were successfully completedThrough the ROTIV calculation, it was determined you were eligible to retain $3,of the $7,in Title IV funds disbursed to your account in your second disbursement period; however, as reflected on the enclosed account history, the University was required to return the remaining amount of $3,to the lender as it was considered unearnedWhile the funds returned reduced your account balance with the lender, it left a shortfall and balance due on your UOPX account.In your second disbursement period, you received a non-passing grade in COM/and you dropped HUM/The prorated cost of tuition and fees for your attendance in these courses totaled $2,As a result, your account reflected a balance due of $1,after unearned funds were returned to the lenderPlease reference the following breakdown of your University account:Title IV Loan/Pell Grant Funds Disbursed ($15,004.00)Student Payments ($45.00)Internal Adjustments ($250.80)Total Credits ($15,299.80)Tuition/Fees $7,745.80Credit Balance Funds to Student $5,004.00Funds Returned to Lender $3,641.00Total Debits $16,390.80Account Balance $1,091.00Records reflect you elected to return to the University, and were scheduled to start your second attempt of COM/on January 14, Upon your return the campus initiated a recovery of Title IV funds that were previously returned to your lenderThe recovered first disbursement of $1,in unsubsidized loan funds and $in subsidized loan funds posted to your account on February 4, The recovered second disbursement of $1,in unsubsidized loan funds and $in subsidized loan funds posted to your account on February 7, You once again did not complete the second disbursement period requirements when you did not return to class after dropping your second attempt of COM/Your last date of attendance was recorded as February 12, The University was obligated to perform a ROTIV funds calculation based on federal Title IV guidelinesThrough the ROTIV calculation, it was determined you were eligible to retain $of the $3,you received in recovered Title IV funds disbursed to your account; however, as reflected on the enclosed account history, the University was required to return the remaining amount of $3,to the lender as it was considered unearnedWhile the funds returned reduced your account balance with the lender, it left a shortfall and balance due on your UOPX account.You dropped COM/after three weeks of attendanceThe prorated cost of tuition and fees for your attendance in this course totaled $Your account reflected a prior account balance of $1,As a result, your account reflects a balance due of $1,after unearned funds were returned to the lenderPlease reference the following breakdown of your University account:Recovered Title IV Loan Funds Disbursed ($3,623.00)Total Credits ($3,623.00)Tuition/Fees $391.05Prior Account Balance $1,091.00Funds Returned to Lender $3,351.00Total Debits $4,833.05Balance Due $1,210.05Your attendance in class is voluntary and constitutes accepting the services provided and your acceptance of the applicable feesYou were provided with the academic and financial policies in the student catalog, with information regarding the costs of tuition upon enrollmentYou signed documents for your admissions to the University, which included your acknowledgement of the hardware and software requirements for attendance, and your agreement with the policies provided and the financial obligations associated with enrollment in the University of PhoenixYou may request copies of these and other enrollment documents through the Office of Admissions and Records at ###-###-####. The University recognizes your concerns regarding your account balanceFederal financial aid is awarded to you under the assumption that you will attend school for the entire period for which the assistance is awardedFailure to meet the requirements established for the award year at the time of your withdrawal will result in unearned funds being returned to your lender after the ROTIV calculation is completedRecords reflect you completed credits in your second disbursement periodTherefore, the balance of $1,due to the University is a result of institutional charges that remained on your account after the ROTIV calculation was completed, as explained above. According to the Enrollment Agreement you signed on December 16, 2011, you acknowledged the following: I have received access to the University of Phoenix Academic Catalog during the admission application processThe catalog is also available on my student website (https://ecampus.phoenix.edu)I understand the requirements for my course of study are detailed in the catalog, which is considered part of this Enrollment AgreementIt contains admission and degree completion requirements; program objectives and length; tuition schedules; fees; and all policies, including those for cancellation or refundI understand that it is my responsibility to read and understand the contents of the catalog and that I should ask questions if I do not understand something in it or need further clarificationFor your reference, a copy of this letter will be sent to you via regular U.Smail along with a copy of your electronically signed/dated Enrollment Agreement and Account History. Records reflect that during your enrollment campus representatives properly discussed your selected payment plan of financial aid, return to lender, and recovery of fundsOn March 25, 2013, your finance representative explained via phone your account balance, return to lender, out-of-pocket obligations, and your optionsYou informed your finance advisor that you did not plan on attending anymore and could not do anything about the balanceYour finance advisor discussed the collection processThe campus can hold accounts for a limited timeWhen campus representatives exhausted all efforts to collect the balance due, your account was authorized for transfer to collections on March 26, for additional balance resolution effortsFurthermore, on June 6, 2013, you contacted the campus regarding your account balanceFinance Representative MsSharyn Depriest discussed your account balance and offered to send you an account breakdown. Ms***, we appreciate you taking the time to address your concerns and empathize with your personal situationAfter completing a thorough review of your account, the University has found the balance due of $1,to be valid and correctAt this time we respectfully deny your request as we have determined that the University representatives provided proper guidance consistent with the status of your account and concerns at the time of your inquiries.The amount due to the University of $1,has been assigned to the collection agency Asset Recovery Solutions (ARS)If you would like to resolve the balance due of $1,now, please contact an ARS representative at ###-###-#### regarding payment options. With regards to your official transcripts, students are required to clear any indebtedness to the University before transcripts for any program will be released to the student or another educational institutionOnce the balance due of $1,has been resolved and your account reflects a $balance, you may request your transcripts by contacting the Office of Admissions and Records at ###-###-####.In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to ###-###-#### If you still have access to your student website, you can submit this form electronically as outlined in the following steps:• Login to e-Campus: https://ecampus.phoenix.edu/portal/portal/public/login.aspx• Click on the Program tab• Under Services, click on Request FERPA Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.comPlease keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter.We hope you find this review informative regarding your account with the University and we wish you the best in all your educational and professional endeavorsIf you have any further questions, please do not hesitate to contact us.Sincerely,Mayra M***, MBACampus Complaint Officer

I have been attending Iniversity of Phoenix for almost yearsIt is an excellent school if you apply yourselfMy wife has earned degrees through this school also with no problemsMaybe some of you need to apply more effort to your studies and you would see that it is a wonderful placeI am a vet and I must say that all of the faculty and advisors have been helpful and wonderful to meThey do not give away free degrees so study, study, study!

RE: Complaint # *** *** ***
"margin: 0in 0in 0pt 0.5in;"> Dear MsRodesno:
Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by *** *** and responded directly to the complainant
Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,
Joel R***
Dispute Management Administrator
University of Phoenix
Office of Dispute Management
*** *** *** ***, Phoenix AZ Mail Stop: CF-SPhone: ###-###-#### Fax: ###-###-####
***@phoenix.edu

I am currently a student here and they told me my loans would be in my account the 27th of NovemberNow here its December 5th and they say it may take even longerI have talked to several people on the phone and they have all told me the latest it will be there is yesterdayThis is the second time they have done thisReally thinking of transferring to a more creditable school

RE: Complaint # *** *** ***
"margin: 0in 0in 0pt;"> Dear MsRodesno:
Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by *** *** and responded directly to the complainant
Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,
Joel R***
Dispute Management Administrator
University of Phoenix
Office of Dispute Management
*** *** *** *** *** ** ***
Mail Stop* ***
Phone: *** *** ***
Joel.R***@phoenix.edu

RE: Revdex.com Complaint # ***
Dear MsMosley,
Thank you for your messageThe
University of Phoenix has reviewed this complaint and responded directly to the
complainant via USPS mailDue to privacy laws the
University of Phoenix cannot
release the results of our findings or communications with the complainant
without the required written authorization
If you need additional details that
will enable you to close this issue, please contact the complainant
Best regards,
Sally Bell
University Relations Specialist
University of Phoenix
Office of Dispute Management
*** ** *** *** *** ** ***
*** ***
*** *** *** ***
***

Thank you for providing us with the opportunity to address *** ***'s concernsAn Advisor spoke with her today and resolved this matterKind regards,
Tondra R***, MBA/HRM
Senior Manager
University of Phoenix
Office of Dispute Management
*** ** *** *** *** ** ***
Mail Stop: ***
Phone *** Fax ***
email: ***
*

Dear Ms***: We received notice on October 22, of your complaint flied with the Revdex.com concerning your account with the University of Phoenix OnlineIn order for our campus to remain in compliance with *** (*** *** *** *** *** ***)
regulations, the details of our review will not be forwarded to the Revdex.com without your written consentIf you would like us to disclose the results of our review to the Revdex.com, please complete the attached *** Release Form and fax It to ###-###-####If you stili have access to your student website, you can submit this form electronically as outlined in the following steps: • Click on the Program tab • Under Services, click on Request *** Release and follow the Instructions Once received, a copy of this letter will be forwarded to the Revdex.comPlease keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matterAfter completing a thorough review, Ifind that you enrolled in the Graduate Mediation Certificate program at the University of Phoenix Online in June 2014, selecting Financial Aid as your primary payment optionYour application was last certified for the academic year of June 10, through May 26, and a 6/credit splitThis means you were required to earn credits to become eligible for the second disbursement, and you were required to earn credits to fulfill the academic yearThe first disbursement of $7,In unsubsldlzed funds posted to your account on August 2, The adjusted tuition and fees for your attendance In your first two classes with all eligible discounts applied totaled $1,Additionally, because the funds disbursed exceeded the anticipated fees for your attendance in the first disbursement period, the university released a refund to you for $5,on August 8, Records reflect this refund cleared your account on August 11, 2014, respectivelyAs a result, your account reflected a $billa nee upon the completion of your first disbursement credit obligationUpon further review, University records Indicate that you completed the credit requirement of your first disbursement period on September 8, Your second disbursement of *** *** *** has been scheduled to disburse to your account, however Is currently on hold due to a pricing dispute that you have Initiated with your campus representatives, regarding the cost of attendance for the second half of your certificate programUniversity records reflect that you are currently in discussion with Ms*** ***, Financial Services ManagerIn your conversation with Ms*** on October 29,2014, she explained to you that the university acknowledged your concerns related to the current pricing your attendance In the certificate program, and proposed two solutions of which could be Implemented to accommodate your concernsBased off of which solution you chose, this may affect your eligibility to retain the amount of funds previously certified for your attendance In this certificate programAs such, the University has placed the release of your second dlsburSllment of funds on hold so that your account may be certified accurately once your pricing dispute has been fully rllsolvedMs***, we would encourage you to continue to work closely with Ms***, so that the University can resolve the concerns which you have presented to your satisfactionOnce resolution has been made, the University will review your account to ensure that you have been correctly certified for the funds needed for this program, based off of the adjusted pricingAt that time any funds that are determined to be In excess of the amount required for your attendance In the final credits of your certificate program will be released to youAlthough each student experiences many different situations, the University strives to provide the best possible service to all present, alumni, and prospective studentsIn a continuing effort to Improve the quality of education and service we provide our students, we value your feedbackIhope you find this review InformativeIf you have any further questions, please contact us

RE: *** - Ms***. The University of *** has reviewed this complaint and responded directly to the complainantDue to privacy laws the University of *** cannot release the results of our findings or communications with the complainant without the
required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,*** ***, MBA/HRM University of *** Office of Dispute Management *** ** *** ***, ***, ** ***Mail Stop: ***Phone ###-###-#### Fax ###-###-####email: ***.***@***.***
December 29, 2014*** *** *** *** ***
*** *** * ** ***Dear *** ***, IRN: ***This letter is in response to the complaint you filed with the *** *** *** (***) Complaint ID#: *** received December 26, regarding your account with University of Phoenix.In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the *** without your written consentIf you would like us to disclose the results of our review to the ***, please complete the attached FERPA Release Form and fax it to ###-###-####If you still have access to your student website, you can submit this form electronically as outlined in the following steps:• Login to eCampus:***://***.***.***/***/***/***/***.***• Click on the Program tab• Under Services, click on Request FERPA Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the ***Please keep in mind that you may forward a copy of this letter to the *** to expedite their receipt as they are requesting this to further review this matter.I have researched the account and found you enrolled in the Master of Arts in Education/Secondary Teacher Education degree program and began courses on September 16, We regret that you feel you have not received the type of education desiredEvery one of the University's faculty members, whether Online or on ground, has to meet the same minimum requirements to teach with the UniversityThey each hold at least a Masters degree and work in the field they are contracted to teachEach faculty member is put through the University's faculty training program and is assigned a mentor during the first two classes they facilitateOnly after a positive mentor review are they allowed to facilitate on an individual basisThe classroom materials and curriculum are developed by the University, and each faculty member is reviewed after each classThis allows the University to terminate any faculty member's contact if they do not meet the University's requirementsWe do have staff members who can monitor classrooms and correct anything the faculty member may not be doing to University standards; however, it is the student’s responsibility to advise his/her counselor of issues related to this matter within the timeframe specified in the University catalog. According to the Student Financial Agreement on file you selected Tuition Deferral as the primary payment optionUnder the Tuition Deferral payment option payment for courses are automatically charged to the card on file after days of the course start date.You earned one credit with the successful completion of the COM/course which began on September 16, The charge for this course is $which was due on November 17, Your card was incorrectly charged on September 18, Your card was refunded on September 29, It was again incorrectly charged on September 30, Your card was refunded on October 9, You reached the November 17, due date and your card was charged on November 19, 2014.In the MTE/course which began October 7, you posted attendance up through week two of the required four weeksThe charges for this course is $1,for tuition and $for the course materials feeRecords show the appropriate drop adjustment of $was applied to this course per the institutional refund policy in the University CatalogThe following is from the University Catalog:Students who withdraw from a course prior to the start date will receive a 100% refund for that courseStudents who have completed 60% or less of the course are eligible for a pro-rata refund.Example of a refund on attendance for a 6-week course:Attend week 83% refund dueAttend week 67% refund dueAttend week 50% refund dueAttend week no refund dueYou attended two weeks of a four week course or 50%As such 50% of the tuition charged for the course was refundedThis left a balance of $which was due on December 6, You reached the December 6, due date and your card was charged on December 8, Records show you spoke to *** *** on December 8, who advised you the balance due had been resolved by the automatic credit card payment.Length of courses, Tuition rates, and refund policies are disclosed in the student catalogI could find no evidence of misrepresentationAttendance in class is voluntary and constitutes the acceptance of services provided as well as the applicable tuition and feesYour signature on admissions and finance documents is your agreement with University policy and financial obligations associated with enrollment at University of PhoenixYour signature on the Student Finance Agreement verifies your understanding you would be financially responsible for all incurred costs, regardless of the selected payment optionCopies of enrollment documentation may be requested by calling the University Registrar at ###-###-####.Per your request we have removed the card on file, placed your phone numbers in a do not contact status, and deleted your email addressesHowever, we respectfully deny your request for a refund of the MTE/course costs.I hope you find this review informative regarding your account with the UniversityIf you have any further questions, please do not hesitate to contact us.Thank you,*** ***Executive Account AnalystUniversity of Phoenixcc: Student file; *** ***, Director of Campus Financial ServicesEnclosed: FERPA release form, Student Account History

RE: Revdex.com Complaint # ***
Dear MsMosley,
Thank you for your follmessage
The University of Phoenix has reviewed this complaint and responded directly to the complainant via *** mailDue to privacy laws the University of Phoenix
cannot release the results of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,
*** ***
*** *** ***
*** ** ***
*** ** *** ***
*** ** *** *** *** ** ***
*** ***
*** *** *** ***
***

I attended UOP Apollo in 2010-This school is horrible and prey on individuals who wish to improve their lives! They lied about how much my loans would be, how long it would be until I would graduate, the amt of money it would cost to get the degree (I was quoted 16,and less than 2yrs to complete, a little over a year later it went up to over 23,and over 2yrs) and my grades I was making(I wasn't an A-B student in high school and I was NOT one then!) When I dropped out, I was told I didn't owe anything by my counselorWithin a month I got a bill for over for a class.The school said they had to return the money for the class, due to when I quitI asked them to show me the proof of the returned money and they said they couldn't and that I would have to speak to FaSfa, who sais I would have to speak to my financial advisor at UOPNow, 5yrs later, I am paying off over 7,in student loans (I was told it wouldn't be over 4,000), and 12+ months of my life wasted on this crooked schoolI believe the school should have to pay back my student loan and compensate me for wasting over a year of my life on their lies! And NO ppl..UOP grads from Apollo don't stand a chance...companies will laugh when they hear you will have a diploma from UOP!
Im actually surprised it took the DOD so long to figure this out about UOP APOLLO! UOP APOLLO is one of the reasons our country is in the TRILLIONS for debt!
I plan on filing a lawsuit against UOP

I have been attending university of phoenix and both times when finical aid and loans come through there is always a reason why they have to keep delaying my dispurtmentsNow I have to pay for a class out of my pocket

This "University" is very predatory establishment and is not student centered They will not advise students and will not call back when concerns are posed Policies are vague and staff are not helpful Teachers will not respond promptly to issues and questions regarding material or curriculum Loan and payment schedules are confusing and "auto enrollment" in courses in advance impact financial aid Initial meetings with financial "advisors" are misleading and students are coerced into taking more financial aid than needed The processes are not explained after initial enrollment It seems that they are very engaged in the beginning, but after payment is received it is difficult to reach anyone for further information/questions

RE: Revdex.com Complaint # ***
">
Hello,
Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,

Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via*** mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required
written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,

RE: Complaint Number *** Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Ms*** and responded directly to the
complainantDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards, Tondra R***, MBA/HRM Senior Manager University of Phoenix Office of Dispute Management *** ** *** *** *** ** *** Mail Stop: CF-SPhone ###-###-#### Fax ###-###-#### email: ***