University of Phoenix

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]
The school should let you see the worksheet and I have been with my class for four years and I cannot graduate with them. I missed one paper which is the worksheet the other part of the class I done correctly and all this for that one worksheet. but about the rest of the work I have done in that class. I say just let me redo the worksheet over. I feel this is not fair my other class members have their cap and gown's and degrees I worked hard for these four years. I just do not understand for one worksheet that was not graded. So suspending me for six months and keeping me from graduating with my class is going to teach and do what now. Explain that to me.

RE: Complaint Number [redacted]
size="+0">Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by T[redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards, Tondra R[redacted], MBA/HRM Senior Manager University of Phoenix Office of Dispute Management [redacted]
[redacted]
[redacted]
[redacted]

The University of Phoenix online school is a joke. It is a wonder that they receive funds from the [redacted] for students to attend. First of all, I attended a course where the instructor didn't interact with the students at all for the first few weeks. Therefore students were asking questions, participating in discussions, and she had no comment. I told my instructor in the second week that I did not feel I was getting a valuable education with this instructor and I wanted to get out of the class. I expressed that the class was substandard and I was not pleased with the level of "education". The school charged me for the class anyway. They charged me and took [redacted] funds for that class.
I even went through an entire 9week course. I turned in all of my assignments. The day after the class was over, I received a Withdrawal grade. I went from an A grade to a Withdrawal. They are refusing to give me credit for the course and they have charged me (and the [redacted]) for this class. They told me I could take the course all over again (at no charge) like they were doing me a favor. I have filed a small claims case against the University of Phoenix for fraudulent billing practices. That's not all....
When I found out about the Withdrawal grade, I immediately requested that I be dropped out of my current courses and from the University entirely. I told them on the second day of class that I wanted to leave their school. I emailed both of my professors, my counselor, and the Office of Dispute Management. They didn't drop me until the second week of class. They are now trying to charge me and the [redacted] for these courses that I requested I wanted dropped.
I would suggest to anyone that is already a student at University of Phoenix to check your bill thoroughly. The school is known for their billing errors and skimming money from the [redacted] by using fraudulent billing procedures. I would also suggest that if you have found that you are a victim of this school, please go to your local small claims court to file a case against them. Also report them to the [redacted] for fraud by visiting [redacted]

Good morning and thank you for providing us with an opportunity to review this matter once more.
As requested, we have forwarded a copy of the response (previously sent via USPS) to Ms. [redacted] via the email address provided.
Kind regards,
Tondra R[redacted], MBA/HRM
Senior Manager
University of Phoenix
Office of Dispute Management 
[redacted] [redacted]
*

RE: Revdex.com Complaint # [redacted] Dear [redacted], Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the...

results of our findings or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

RE: Revdex.com Complaint # [redacted]
Dear Ms. Mosley,
Thank you for your follow-up message.
The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix
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cannot release the results of our findings or communications with the complainant without the required written authorization.
If you need additional details that will enable you to close this issue, please contact the complainant.
Best regards,
[redacted]
[redacted]
[redacted]  
[redacted] 
[redacted]
[redacted] 
[redacted]  [redacted] 
[redacted]

RE: Revdex.com Complaint # [redacted] Dear Ms. [redacted], Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Greetings Mrs Garcia, after research I found my student IRN which is [redacted] Thank you
Regards,
[redacted]

Good morning, RE: [redacted] – Ms. [redacted] The University of Phoenix has reviewed this complaint submitted by Ms. [redacted] and responded directly to the complainant.  Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards, [redacted], MBA/HRM  University of Phoenix Office of Dispute Management  [redacted], Phoenix, AZ [redacted]Mail Stop:  [redacted]Phone  ###-###-####  Fax  ###-###-####email:  [redacted]

RE: Revdex.com Complaint # [redacted]
 
Dear Ms. [redacted],
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot...

release the results of our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,

RE: Complaint # [redacted] Ms. [redacted]
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Dear Ms. Rodesno
 
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Ms. [redacted] and responded directly to the complainant.
 
Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
Joel R[redacted]
Dispute Management Administrator
 
University of Phoenix
Office of Dispute Management 
[redacted]
Mail Stop: CF-S907
Phone:  [redacted]  [redacted]
[redacted]

No disrespect to you Ms. [redacted], but there is a confusion and a misunderstanding going on.  Let me help clarify some things to get the story more accurate. In your reply where you said, “The University can only hold an account for a limited amount of time and had to transfer your account to collections when payments were not received in a timely manner. After exhausting all avenues for collections, credit reporting is the final action applied to a student account.” I had not received anything notifying me that I owed any money. If anything I was talked down to with some disrespect when I made my choice to leave the University of Phoenix. I don’t know what avenues were exhausted to get in contact with me because I had known I owed money I would have worked on a payment arrangement earlier. Also, once I knew I owed money I worked towards paying off what I owed. Also, why is it that when I made the payment arrangement with the collection agency I was told I would have the debt removed from my credit report once I paid off the debt in full with a letter stating that in writing included, but once I completed payment I have not received this letter? I don’t understand when I call the collection company whom your company sent this debt to the collection company says they do not have my account on file, and to call the University of Phoenix? But when I call the University of Phoenix I get told there’s nothing they can do, given a fake phone number, or told the department who can help doesn’t want to take my call.  Logically speaking do you think there’s something wrong with that? Yes, my account is settled financially, but it is not settled with the agreement made upon paying the debt off. Being honest with you it looks really odd that with an agreement made to have my debt removed from my credit report after payment is made, the payments were made successfully, and the account is still on my credit report which I'm getting the hardest time about getting an agreement to be honored.

[redacted]:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

RE: Revdex.com Complaint # [redacted]
Dear Ms. Mosley,
Thank you for your follow-up message.
The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot...

release the results of our findings or communications with the complainant without the required written authorization.
If you need additional details that will enable you to close this issue, please contact the complainant.
Best regards,
[redacted]  
[redacted] 
[redacted] 
[redacted] 
[redacted]

RE: Revdex.com Complaint #[redacted]   Dear Ms. Glass, Thank you for your follow-up message. As we are in receipt of the student’s completed [redacted] release form, Please be advised that a copy of the letter that was sent to the student will be forwarded to you at the...

Revdex.com (Revdex.com) as a signed copy of a [redacted] release form was received.   Best regards,

RE: [redacted] Complaint #[redacted] Dear Ms. [redacted], Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

RE: Revdex.com Complaint # [redacted] Dear Ms. [redacted], Thank you for your follow-up message.The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results...

of our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,[redacted]University Relations Specialist University of Phoenix   Office of Dispute Management  [redacted]
[redacted] 
[redacted]  [redacted] 
[redacted]

[redacted]Ellwood City, PA 16117Dear Ms. [redacted]:This letter is in response to your complaint filed with the Revdex.com (Revdex.com) received on August 16, 2014 concerning the Doctor of Philosophy in Higher Education Administration (PHD/HEA)...

degree program in which you are enrolled with the University of Phoenix.In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent.  If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to ###-###-####.  If you still have access to your student website, you can submit this form electronically as outlined in the following steps:Login to eCampus:  https://ecampus.phoenix.edu/portallportallpublicllogin.aspxClick on the Program tabUnder Services, click on Request FERPA Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.com.  Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter.Thank you for your additional request.  According to our records, we previously responded to you concerning this information on June 5, 2015. This "new" request is duplicative and contains no new inquiries regarding your student record with the University of Phoenix.  As previously advised, the School of Advanced Studies has accurately advised you on the necessary steps for moving forward within yourdegree program.The University strives to provide the best customer service and guidance to all of their present and past students.  Please review the enclosed response which was sent previously and file this in your records.  As you have not provided any additional information to override the previous decisions made in this matter, the University's position stands and is final. At this time your request for reimbursement is respectfully denied, as no rationale has been found to warrant a refund.We wish you success in achieving your educational goal.  Thank you for contacting the University, and we look forward to your anticipated degree completion.Sincerely,[redacted]Academic Research AnalystOffice of Dispute Management

ID#: [redacted]
Hello,
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Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.
If you need additional details that will enable you to close this issue, please contact the complainant.
Best regards,