University of Phoenix

RE: Revdex.com Complaint # [redacted]
Dear Ms. [redacted],
The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with...

the complainant without the required written authorization.
If you need additional details that will enable you to close this issue, please contact the complainant.
Best regards,
[redacted]
Dispute Operations & Title IX Administrator
University of Phoenix  
Office of Dispute Management 
[redacted]
Phone: [redacted]  Fax: [redacted]  
[redacted]

RE: [redacted] Complaint # [redacted] Dear Ms. [redacted],, Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

March 17, 2015[redacted] FORNEY, TX 75126-6264Dear [redacted] IRN: [redacted]In response to your emails this office received March 11, 2015 and March 13, 2015. I would like...

to address the questions presented regarding your account at University of Phoenix.In response to your questions regarding [redacted] and [redacted] the University responded on May 10, 2014 and November, 21, 2014 to disputes sent to us by the credit reporting agencies ([redacted] or [redacted]), verifying that the information being reported to them by the University was accurate and valid.If you have questions about the processes or procedures utilized by [redacted] or [redacted] to handle credit reporting disputes, we recommend you contact them directly.University Records show we validated the balance due and credit reporting in responses dated January 26, 2015 and March 2, 2015. In response to your claim we have not provided you with original documents, those responses included the Student Financial Agreement e-signed on June 3, 2009 and the Enrollment Agreement e-signed on June 3, 2009. Please note any signature provided electronically using your unique [Login-password combination] is attributed to you and has the same force and effect as a written signature. Both of these documents are your agreement with University policy and financial obligations associated with enrollment at University of Phoenix. In response to your request for paper work regarding the funds returned to your lender. We show the 2009/2010 Financial Aid Award Letter and Funds Returned Letter were sent to you on December 22, 2014. Should you wish to investigate the matter further we suggest you contact your lender which can be found by retrieving your records on www.nslds.ed.gov. The servicers for student loans often change hands. The NSLDS website will have the most current information regarding the current holder of your loans.We recommend you request full account statements from your lender for the award year starting on June 22, 2009. Please keep in mind when funds are returned to your lender the funds are back dated so you are not charged interest and origination fees on these funds. As such they are usually reflected on your lender’s statement as a reduction of the disbursement. According to our records these are the transactions that occurred for the 2009/2010 Financial Aid Year June 22, 2009 to March 8, 2010:Subsidized originally certified for $3,500 (reduced to $1,750)            1st disbursement: $1,723.75            2nd disbursement : CanceledUnsubsidized originally certified for $6,000, reduced to $8231st disbursement: 2,955 (reduced to $810)            2nd disbursement: CanceledIt is the University’s position that the current balance due of $855.80 is valid and correct, the credit reporting of the $855.80 charge off is true and accurate, and the validation letters and documents previously sent have satisfied the requirements for validation. The University strives to provide the best customer service and guidance to all of their present and past students. Please review the enclosed response which was sent previously and file this in your records. As I have not been provided with any additional information to override the previous decisions made in this matter, the campus’ position stands. Your request to have the credit reporting removed is respectfully denied.As we have validated the balance due of $855.80, your account will remain with a designated agency until paid in full. Please contact a collections representative at Financial Business and Consumer Solutions, Inc. ###-###-#### if you would like to remit payment now or review payment options available.Unless further inquiries include requests for new information and/or documentation, this will serve as the University’s final response. Thank you,[redacted]Executive Account AnalystUniversity of Phoenix cc: Student file; [redacted], Director of Campus Financial ServicesEnclosed: Previous Correspondence; Student Account History; Student Financial Agreement; Enrollment Agreement

Hello, 
 
This complaint is for the University of Phoenix. We are the University CLUB of Phoenix. This complaint is not for our business. 
 
We do get University of Phoenix complaints quite frequent. Please see what you can do to move our name on the...

list so we stop getting these irrelevant complaints. ' 
Thank you, 
 
The University Club of Phoenix

RE: Revdex.com Complaint #
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Hello,
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.
If you need additional details that will enable you to close this issue, please contact the complainant.
Best regards,

RE: Revdex.com Complaint # [redacted] Dear [redacted], Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

RE: Revdex.com Complaint # [redacted]
 
Dear Ms. [redacted],
 
The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
 
 
[redacted]
Dispute Operations & Title IX Administrator
 
University of Phoenix  
Office of Dispute Management 
[redacted]
Mailstop: [redacted]
Phone: ###-###-####  Fax: ###-###-#### 
[redacted]

Revdex.com Complaint #  [redacted]
Hello,
sans-serif"> 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required...

written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

RE: [redacted] Complaint # [redacted] Dear Ms. [redacted], The University of Phoenix has reviewed the complainant’s additional comments. Please note we previously responded directly to the complainant regarding this matter. As we have not been provided with any new information to override the previous decision made in this matter, the University’s position stands.

RE: Revdex.com Complaint #  ID#: [redacted]Dear Ms. [redacted]Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,

I have recently returned to school to finish my degree. I went back to the University of Phoenix to finish the last four classes to receive my Associates Degree. After they got me started back in classes I was told most of my credits did not transfer. How is this possible? I took these classes with them and now I'm being told different reasons why this is happening. One reason: the academics for this school has changed therefore those classes no longer count. Another reason: I received these classes through University of Phoenix sister school which no longer exists so the credits don't count. This "sister" school was through the University of Phoenix. I am also currently enrolled in a class that is now my third time going through because I am a returning student I must take it again... isn't this just another way for the school to take advantage of a student. This whole thing seems to just be one big scam. My student debt is large enough without having to take and pay for repeating classes.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

RE: [redacted] – [redacted]  Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant.  Due to privacy laws the University of Phoenix...

cannot release the results of our findings or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards, [redacted], MBA/HRM  University of Phoenix Office of Dispute Management  [redacted]Mail Stop:  [redacted]Phone  [redacted]  Fax  [redacted]email:  [redacted]

March 27, 2014[redacted]
[redacted]Dear Mr. [redacted]: I am in receipt of your inquiry and am responding on behalf of the University. I would like to address the concerns mentioned in your inquiry regarding the plagiarism...

charge issued to you in the Bachelor of Science in Business/Concentration in Management (BSB/M) degree program in which you are enrolled with the University.Upon a review of your record, I have found that you were charged with a Student Code of Conduct (SCOC) – Academic Integrity violation during the ACC/291 course in which you were enrolled from February 11, 2014 through March 17, 2014. You were notified of the charge via letter dated March 17, 2014, which was sent to your student website on March 24, 2014 and acknowledged by you on March 25, 2014. I have attached a copy of the charge letter for your reference.As stated in the charge letter, you will need to respond to the allegations in writing within 10 days of your receipt of the letter. You must follow the process outlined in the letter in order to submit your response. Once your written response is received, the Ethics Committee at your campus will be convened in order to review the charges and your response. This is the appropriate process through which to submit your response. In addition to the charge letter, I would encourage you to review the SCOC section within the student catalog, which you can access through your student website. Extensive additional information regarding academic integrity, charges, the committees involved, and violation process are included in the student catalog.Your inquiry states that you believe your instructor has discriminated against you. You were issued a letter on March 25, 2014, from [redacted], Director of Academic Affairs, regarding your claims. A copy of that letter is attached for your records. You will need to respond to that letter in order to have your concerns researched by the appropriate parties. As stated, the University takes claims of discrimination very seriously, and I encourage you to include any and all evidence you have in your response for Ms. [redacted]’s consideration in reviewing your discrimination allegations. Your letter states that your ACC/291 instructor’s activity in the online classroom was less frequent and substantial than any other instructor you have had at the University. Upon a review of your ACC/291 classroom, your instructor’s actions in the online classroom are within University standards. In the future, however, in the instance that you believe your instructor is not meeting University standards, I would encourage you to contact your Academic Counselor and submit a research ticket. This is the appropriate process to have the University investigate your claims.You have requested answers to several questions, and I would like to address those at this time. You inquired about how an instructor can go back over the last three to five weeks of posted questions and change the evaluation from a substantial rating to an unsubstantial rating. The authority to award academic credit and assign student grades is solely at the discretion of the faculty. The University of Phoenix subscribes to this concept as an obligatory protection of academic freedom, because the faculty member is the content-expert in the subject matter and was actually in the classroom. Your faculty member was responsive to your inquiries and provided appropriate feedback. Because your instructor found what appears to be plagiarized material in your discussion questions (DQs), it is within her authority to ensure that previous DQs did not also appear to be plagiarized. Please understand the faculty member does not make the determination of whether there was any violation of the Student Code of Conduct; rather, the faculty merely reports the issue to University administration for further investigation and potential action under the process published in the student catalog.You acknowledged receipt of the student catalog upon signing of your Enrollment Agreement. Also contained within the student catalog is information regarding theUniversity’s application of the American Psychological Association (APA) format for academic work, and your instructor posted to the Course Materials forum on February 9, 2014, notifying students that the University requires that written papers follow the APA formatting guidelines with a sample APA formatted paper attached to the post. The University’s Student Code of Conduct (SCOC), which includes the Student Code of Academic Integrity, is contained within the student catalog and reflects in part the following language:By virtue of membership in the University's academic community, students accept a responsibility and obligation to abide by this Student Code of AcademicIntegrity, which is a part of the Student Code of Conduct. Academic integrity violations include all forms of academic dishonesty, including but not limited tothe following:a. Plagiarism - Intentional or unintentional representation of another's words or ideas as one's own in an academic exercise. Examples of plagiarism include butare not limited to:• The exact copy of information from a source without proper citation and without use of quotation marks or block quotation formatting. If any words or ideas used in a class posting or assignment submission do not represent the student's original words or ideas, the student must distinguish them with quotation marks or a freestanding, indented block quotation (for a quotation of 40 or more words), followed by the appropriate citation in accordance with the Publication Manual of the American Psychological Association. When a student copies information from a source, he or she must acknowledge the source with quotation marks or block quotes irrespective of whether or not the source has been formally published.• Paraphrasing statements, paragraphs, or other bodies of work without proper citation using someone else's ideas, data, language, and/or arguments withoutacknowledgement.• Presenting work as the student's own that has been prepared in whole or part by someone other than that particular student. This includes the purchase and/orsharing of work.• Failure to properly cite and reference statistics, data, or other sources of information that are used in one's submission. At this time, you must respond to the SCOC charge letter you received on March 25, 2014. Failure to timely respond will result in your indefinite suspension from the University at the conclusion of any current course until such time as your response is received. I also encourage you to respond to the enclosed letter from [redacted] regarding your discrimination allegation in order to move that process forward. Mr. [redacted], I regret that you have had a dissatisfying experience with the University; however, I hope you have found the information in this letter to be informative. If you have further questions or require additional assistance, please contact your Academic Counselor or [redacted], Director of Academic Affairs, as she is the appropriate contact for the inquiries you submitted. On behalf of the University, I wish you much success in achieving your academic goals. Thank you.[redacted]Office of Dispute Management

RE: Revdex.com Complaint # [redacted] Dear Ms. [redacted],Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

RE: Complaint Number
Verdana,sans-serif;">[redacted] Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Ms. [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards, Tondra R[redacted] MBA/HRM Senior Manager University of Phoenix Office of Dispute Management [redacted]
[redacted]
[redacted]
[redacted]

RE: [redacted]
 
 
 
Good afternoon,
Thank you for your message. The University of Phoenix has reviewed this complaint submitted by Mr. [redacted] and responded directly to the complainant on several occasions including a response to a Revdex.com...

complaint (#8[redacted]) received in 2010.
 
Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
 
[redacted] MBA/HRM
 
University of Phoenix
Office of Dispute Management 
[redacted]
Mail Stop:  [redacted]
Phone  ###-###-####  Fax  ###-###-####
email:  [redacted]

RE:   Complaint ID #[redacted]
The University of Phoenix has reviewed this complaint submitted by Mr. [redacted] and responded directly to the complainant.
 
Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
 
[redacted], MBA/HRM
 
University of Phoenix
Office of Dispute Management 
[redacted]
Mail Stop:  [redacted]
Phone  ###-###-####  Fax  ###-###-####
email:  [redacted]

This letter is in response to the complaint you filed with the Revdex.com (Revdex.com) received April 7, 2015 regarding your account with the University of Phoenix.  In response to your concerns, I would like to offer clarification on the status of your account and provide your official...

account history.I have researched your account and found your last day of attendance was October 24, 2010.  When you did not return to class, the University was obligated by federal Title IV guidelines to recalculate your loan.  The calculation is to determine the percentage of funds you earned for the disbursement period.  It was determined that the University was required to return $4,747.00 as it was considered unearned.  While the return reduced your responsibility to the lender, it unfortunately left a balance due on your student account in the amount of $775.00.The University can only hold an account for a limited amount of time and had to transfer your account to collections when payments were not received in a timely manner.  The University reserves the right to apply its standard procedures to collect the balance due on your account. After exhausting all avenues for collections, credit reporting is the final action applied to a student’s account.The University has confirmed the resolution of the outstanding balance.  We received the following payments:Date           Transaction                    Amount1/3/2013     ICS:03-JAN-13:1550632   ($100.00)2/4/2013     ICS:04-FEB-13:1566711   ($57.00)3/4/2013     ICS:04-MAR-13:1584535  ($57.00)4/2/2013     ICS:02-APR-13:1603384   ($58.00)5/3/2013     ICS:03-MAY-13:1620753   ($58.00)5/22/2013   ICS:22-MAY-13:1628687   ($58.00) Total:                                                     (388.00)As such, your account was settled in full.  Your credit report accurately reflects as a paid collection account.  Enclosed is an account history for your records. Records indicate you received educational services and support throughout your enrollment. Campus representatives serve to assist students by providing advisement and support in order for students to make informed decisions.  Based on our thorough review of your account, I have found your claims to be unsubstantiated.  As indicated in your grievance, you requested the removal of the derogatory information from your credit report.  Although we are empathic to your current situation, the University respectfully denies your request.  The account will continue to report to the credit reporting agencies in compliance with the appropriate credit laws.   In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent.  If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to ###-###-####.  If you still have access to your student website, you can submit this form electronically as outlined in the following steps: Login to eCampus:  https://ecampus.phoenix.edu/portal/portal/public/login.aspxClick on the Program tabUnder Services, click on Request FERPA Release and follow the instructions Once received, a copy of this letter will be forwarded to the Revdex.com.  Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter. I hope you find this review informative regarding your account with the University. If you have any further questions, please do not hesitate to contact us. Sincerely,[redacted]Executive Account AnalystUniversity of Phoenix