University of Phoenix

Hello Mr. [redacted]: Your [redacted] academic year was certified from 9/4/2012 through 7/30/2013, and a 12/12 credit split. This means you were required to successfully complete 12 credits to earn the first disbursement  prior to becoming eligible to receive the second disbursement, and an additional 12 credits to earn your second disbursement and complete the academic year requirements.  University records reflect you attended the following courses:  The [redacted], and [redacted] course all applied to your first disbursement period. The [redacted] course that started on 12/18/2012  did not apply to the first disbursement because you earned a non-passing grade and did not earn credits in the course towards your degree. When you completed the second attempt in the [redacted] course and the first attempt in the [redacted] course you had earned 6 credits towards the 12 needed to complete the second disbursement period requirements. However, you did not continue. The University recorded your last date of attendance at 5/24/2013. The documentation you submitted showed your orders were effective as of 8/23/2013. This was 3 months after your last date of attendance. As these orders, based on the dates, would have allowed you additional time to continue in your courses I do not find that they hindered your ability to attend class. However, if you have documentation that directly relates to the time you withdrew (May 2013), we would be willing to review this information once submitted. Until then, the balance on your account remains due. Sincerely,     [redacted]Executive Account AnalystUniversity of Phoenix[redacted]Mail Stop: CF-L402Phone ###-###-#### Fax ###-###-####[redacted].[redacted]@phoenix.eduLet’s get to workTMphoenix.edu | [redacted] | [redacted] | [redacted] | [redacted]

November 11, 2014 Office of the Arizona Attorney General Consumer Information and Complaints[redacted]Phoenix, AZ 85007Re:  [redacted] L [redacted]Student [redacted]To Whom It May Concern:We received notice on November 5, 2014 of your inquiry concerning Ms. [redacted]’s experience with the University of Phoenix Online. We appreciate you taking time to present your concerns. After completing a thorough review, I find that Ms. [redacted] enrolled in the Graduate Mediation Certificate (G-MDT) program at the University of Phoenix Online in June 2014, selecting Financial Aid as her primary payment option. Her application was last certified for the academic year of June 10, 2014 through May 26, 2015 and a 6/6 credit split. This means she was required to earn 6 credits to become eligible for the second disbursement, and she was required to earn 12 credits to fulfill the academic year. The first disbursement of $7,033.00 in unsubsidized funds posted to her account on August 2, 2014.   The adjusted tuition and fees for her attendance in her first two classes with all eligible discounts applied totaled $1,172.50.  Additionally, because the funds disbursed exceeded the anticipated fees for her attendance in the first disbursement period, the University released a refund to her for $5,860.50 on August 8, 2014.  Records reflect this refund cleared her account on August 11, 2014, respectively.  As a result, her account reflected a $0.00 balance upon the completion of her first disbursement 6 credit obligation.Upon further review, University records indicate that Ms. [redacted] completed the 6 credit requirement of her first disbursement period on September 8, 2014.  Her second disbursement of [redacted] has been scheduled to disburse to her account, however is currently on hold due to a pricing dispute that she has initiated with her campus representatives, regarding the cost of attendance for the second half of her GMDT certificate program.  University records reflect that the cost of attendance in the Graduate Mediation Certificate (G-MDT) program was increased on July 1, 2014.  Due to the timing of her attendance in this program, her account experienced an increase in the cost per credit hour for all subsequent classes scheduled after this date.  Upon review of the pricing dispute that Ms. [redacted] initiated with her campus representatives, the University agreed to honor the cost per credit hour that she received at the start of her program, and has adjusted the cost of her attendance in the remainder of her program accordingly.  Due to the reduced cost of attendance in her program, the University may be obligated to return a portion of her previously certified Title IV funds to her lender as they may be considered unearned.  Once the revaluation process for these funds has been completed, all eligible second disbursement funds will be released to her account.  We would encourage Ms. [redacted] to continue to work closely with her campus representatives, as they will have the most up to date information regarding her account.  All eligible adjustments have been made to address the concerns of her complaint, and once the re-evaluation of her second disbursement funds has been completed, all funds in excess of the cost of her attendance in her remaining two classes will be returned to her.Although each student experiences many different situations, the University strives to provide the best possible service to all present, alumni, and prospective students. In a continuing effort to improve the quality of education and service we provide our students, we value her feedback. If you have any further questions, please feel free to contact us. Sincerely,[redacted]Executive Account AnalystExecutive Relations DivisionUniversity of Phoenix Onlinecc: student file
Ms. [redacted], Director of Finance

RE: [redacted] – Ms. [redacted]Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Ms.[redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,[redacted], MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management

RE: Revdex.com Complaint # [redacted]  Dear Ms. [redacted], Thank you for your follow-up message. As we are in receipt of the student’s completed FERPA release form, a copy of the response is below as requested.  Best regards, August...

19, 2015   [redacted]
[redacted]
[redacted] [redacted]  RE: Student IRN: [redacted]Dear Ms. [redacted]: In response to your inquiry received through the Revdex.com (Revdex.com) on August 13, 2015, this letter serves to verify your prior attendance in classes in the AAFB degree program at the University of Phoenix.   In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will only be forwarded to the Revdex.com with your written consent. University records show that a signed/dated FERPA release form has been received from you requesting copy of this response to be issued to [redacted] of the Arizona Revdex.com via email. In accordance with this request, a copy of this letter will be forwarded to Ms. [redacted] of the Arizona Revdex.com.   This letter serves to verify that you originally enrolled at the University of Phoenix in your AAFB degree program in June of 2009. Research shows that when you began attending with the University, you opted to utilize Federal Title IV funding (financial aid) as your primary payment option. In order to utilize this option, each student is required to use the funds provided in an effort to complete the designated disbursement  period requirements (credits, weeks of instruction and calendar days) in order to “earn” said funds.   I have researched your account and found you had a balance due of $390.64 as of March 30, 2010 for unpaid tuition and fees from your attendance at the University at the time of your withdrawal. This balance is the direct result of four dropped courses, falling out of attendance without completing the disbursement (payment) period requirements thereby resulting in a return of all “unearned” funds to your lender, and failing to return excess funds that were not “earned” by your completion of payment period requirements.  Your most recent (2009/2010) application for Title IV (TIV) was certified with an Academic Year/Loan Period (AY/LP) of June 29, 2009 through May 24, 2010 on a 12/12 credit split. This meant you were required to successfully complete 12 credits and meet the calendar and instructional week mid point of your loan period to “earn” the funds awarded to you in the first disbursement period and before becoming eligible for the second disbursement. You were then required to successfully complete an additional 12 credits in order to “earn” the funds in your second disbursement.   University records show that you completed your first disbursement period by successfully completing your COM/140, GEN/105, COM/150, and CRT/205 courses. Research shows that you entered into your second disbursement period on November 02, 2009. Your first block (two courses attended concurrently) was not completed successfully (BUS/210 and COM/220). Research shows that you met attendance through the fifth week (out of nine) of attendance in each course prior to being automatically dropped from your BUS/210 course. Courses are automatically dropped when a student misses a cumulative total of three weeks (out of nine) of attendance.  Records show that you spoke with your graduation team on December 23, 2009 and advised that you had multiple personal issues outside the classroom that were preventing your successful completion of course requirements. Records show that you were advised that one additional week of missed attendance would result in your COM/220 being automatically dropped as well. Your financial representative issued a reminder that dropped courses and non-passing grades do not count towards successful course completion rates and that they increase the cost of attendance in a payment period due to the need for a required retake of any dropped or failed course. This information was originally explained prior to the start of your first courses at the University. The information is also found in the student catalog and posted in the classroom on the first day of each course. Records show that you acknowledged this information and requested to have the COM/220 course (start date 11/02/2009) dropped and to have both courses (BUS/210 and COM/220) rescheduled. This request was granted and your two courses were rescheduled to begin on December 28, 2009.  In an effort to assist you in your time of need, records show you were offered and awarded an “Authorized Withdrawal/Dropped Course Tuition Credit” (AWTC/DCR) to assist with the financial impact of your dropped courses. The waiver specified that in order for it to be utilized, you must begin a subsequent course no later than 59 days after the scheduled last date of the dropped course. If you then entered into a course in that time frame, the tuition credit would be applied to the retake, thereby reducing the amount owed by the amount you were charged in the first attempt, up to the cost of total course tuition.  Records show that you did not meet attendance in the first three weeks of your rescheduled courses (start date 12/28/2009), resulting in both courses being automatically dropped at the end of the third week with no financial obligations associated. As your dropped course tuition credit form was originally designated for a 12/28/2009 return date, you were required to complete a new form. Records show that you spoke with your graduation team on January 07, 2010 and requested to have your courses rescheduled as soon as possible. In accordance with this request, records show that you were rescheduled to begin your COM/220 and BUS/210 retake courses on January 18, 2010. Records show that you were informed that you would be required to submit an updated AWTC/DCR form to allow the dropped course tuition credit to be applied to the newly scheduled retakes. This signed/dated form was received on January 21, 2010 (copy enclosed) and immediately applied to your tuition/fees for the January 18, 2010 courses. This reduced your financial obligation by $1310.76 on your retake courses, thus negating the cost of the initially dropped attempts.  Because you had remained out of attendance for a period of 29+ days without an approved leave of absence, the University was required to review, recalculate, and return any “unearned” portions of financial aid awarded for your second disbursement. This resulted in a return of $3523.00. This return left you with a balance due to the University of $390.64 in tuition and fees no longer covered by returned funds.  Upon your return to attendance, the University processed a recovery of the funds returned to the lender. These funds ($3522.36 recovered) were placed on account on March 05, 2010. Unfortunately, you had already withdrawn from attendance in your courses and the University by this date. This left the University responsible to process a “Gross refund” of all recovered funds back to the lender. This second return to the lender resulted in your balance due of $390.64 being reinstated to your account. This balance was immediately considered delinquent and subject to collection activity. Your account history shows that you entered in the January 18, 2010 rescheduled courses as scheduled. Records show that you met attendance through the fourth week (out of nine) in both your BUS/210 and COM/220 retake attempts prior to being automatically dropped from both courses a second time for missing three cumulative weeks of attendance in each course. Because you attended the retake attempts for less weeks than the original attempts, your dropped course tuition credit covered the entire cost of prorated tuition and fees associated with the second attempt of each course.  University records show that you were charged with a violation of the student code of conduct on December 09, 2009 for plagiarism on your week 2 individual checkpoint assignment in your 11/02/2009/ BUS/210 course.  Records show that a charge notification letter was issued to you on December 09, 2009 advising that you had ten days to appeal the charges put forth. Failure to appeal would result in the charges being finalized and sanctions imposed. Records show that no response was received within the specified timeframe. Records show that you were contacted on February 04, 2010 and advised that no response had been received, thus determining that the charges were valid. You were offered a second opportunity to appeal the charges within 10 business days. An appeal was received from you and the appeal was reviewed by the Board of Appeals.  Unfortunately, records show that the sanctions imposed by the University of Phoenix Ethics Committee were upheld and you were notified via email on February 22, 2010 that you were now required to attend a workshop on plagiarism and pass a mastery test in order to have your sanctions lifted.  University records show that your graduation team spoke with you on more than one occasion regarding the need to complete the sanctions set forth by the charges as well as advising you of the financial obligation associate with non-passing or incomplete courses.  No response was received regarding the required sanctions associated with your 11/02/2009 BUS/210 course, and as a result, you were notified on February 11, 2011 that you were indefinitely placed on scholastic suspension until such time as all sanctions were complete and all appeals received, reviewed, and deemed complete by the academic review committee.  Records show that no response was received and the University issued the notification of your suspension. Again you were advised that you had ten business days to respond to the charges/suspension. Unfortunately, records show that these actions were not taken, resulting in your indefinite suspension from the University until such time as the sanctions have been met.  You were sent a final notification of this status on March 04, 2011.  Copies of your charge letter, reminder and final decision letter for the code of conduct violation have been included for your records and review. To date you are indefinitely suspended from the University until such time as all sanctions implemented have been completed.  Research shows that you attended a total of eight course attempts (3-credits each) in your most recent academic year/loan period. Research shows that at the time of your withdrawal, you had successfully completed your first disbursement period, thus earning 100% of the funds awarded in the first payment period. Records show that zero of the 12 credits required in your second disbursement period were completed.  Non-passing courses do not count towards credit requirements in a payment period and result in increased financial obligation as the student must provide funding for the retake required. As you had been issued all funds in excess of a single attempt at the 12 required credits, you were responsible for any balance resulting from your receipt of “unearned” excess funds and tuition and fees no longer covered by “unearned” financial aid once returned to the lender.  Records show that your graduation team made multiple efforts to contact you regarding your attendance, account balance, and intent but were unable to establish a plan for you to reenter your program in order to regain eligibility for the financial aid awarded to you.   The following is a breakdown of your tuition and fees associated with all courses attended in your Bachelors program. This reflects the true amount due for each course after all eligible adjustments, waivers or discounts were applied. Please note that students who receive “W”, “WF”, “F” and/or “I/F” grades are not considered to have successfully completed the course(s) but are still financially responsible for weeks attended. These courses are not calculated into the weeks and credits of the academic year.  CourseInvoice DaterECreditsTuitionResourceStatusAdjust by UOPGEN/1056/29/2009F3$975.00$0.00Pass-$70.36COM/1406/29/2009F3$975.00$0.00Pass-$...⇄ attend$0.00COM/22012/28/2009F0/3$0.00$0.00No attend$0.00Break in attendance of 29+ days, results in return of all "unearned" funds to the lender. Leaves balance of $390.64.      Student requests return to attendance. Financial aid "recovered" from lender. Student drops from first return block, resulting in a required "Gross refund" of all recovered funds to the lender. Remaining balance due returned to $390.64     COM/2201/18/2010F0/3$0.00$0.00Dropped-$1,110.78BUS/2101/18/2010...⇄ Totals-$3,273.08 Total Payments$15,245.86 Total Excess Funds Returned to Student$3,108.82 Total Funds Returned to Payer(s)$7,045.36 Total Tuition and Fees$5,482.32 Balance DUE $390.64 This letter serves to advise that you received the following payments on account during your attendance in your degree program, including Federal Title IV funds, as shown below: All Payments ReceivedDateTransaction TypeAmount07/06/09Subsidized Stafford$1,723.7507/06/09Unsubsidized Stafford$2,955.0007/07/09Federal Pell Grant$2,366.0011/10/09Subsidized Stafford$1,723.7511/10/09Unsubsidized Stafford$2,955.00Break in attendance. Funds returned to lender. Below are funds recovered upon re-entry.  03/05/10Subsidized Stafford$567.3603/05/10Unsubsidized Stafford$2,955.00 Total$15,245.86 University records show that; in accordance with your funds management selections, the University released all funds in excess of the original cost of each disbursement period in your degree program (assuming successful completion of all attempts). The following is a breakdown of all excess released to you to date. As these funds are not held on account, it leaves the student responsible for making payment on account for any dropped courses, non-passing grades, or returns to the lender. These funds are not considered “earned” until all disbursement requirements have been met.  Student RefundsDateTransaction TypeAmount07/09/09Funds issued to student$366.4707/14/09Funds issued to student$2,366.0011/13/09Funds issued to student$376.35 Total$3,108.82 It was determined you completed 20.7% of the second half of the most recent AY/LP (academic year/loan period) requirements through credit completion, weeks of instruction, and calendar days.  The University was eligible, under Title IV regulations, to retain $968.50 the $4678.75 in TIV funds received to apply towards your tuition and fees and required to return $3710.25 to your lender. While the return of funds from the University reduces the overall amount owed to the lender for loan repayment, in many cased it leaves the student with a shortfall in funds on account to cover tuition and fees as well as a balance due to the lender.  A portion of this return was your responsibility as you received “unearned” excess funds based on the credit requirement for the disbursement period. The portion returned by the University was $3523.39 and the portion that was your responsibility to your lender in the return was $186.86. This was/is in addition to any “earned” funds left on account to cover tuition.   Funds Returned/Reversed/NSF to any payerDateTransaction TypeAmountFirst return to lender results from 29+ day break with incomplete payment period.  01/15/10Return to Lender$568.0001/15/10Return to Lender$2,955.00Second return to lender is a Gross Return of all recovered funds.   03/30/10Return to Lender$567.3603/30/10Return to Lender$2,955.00 Total$7,045.36 In your inquiry, you indicated a desire to have the University repay your lender for outstanding loan balances. Lender balances are separate from any balances due directly to the University. University balances are comprised of tuition and/or fees no longer covered by financial aid required to be returned to the lender as “unearned”. Outstanding lender balances are comprised of “earned” funds left on account for valid tuition and fees at the time of your attendance and include funds issued directly to the student as “excess”. Your request for the University to pay your lender for outstanding loan balances is denied.  Federal financial aid is awarded to you under the assumption that you will attend school for the entire period for which the assistance is awarded. If you withdraw, you may no longer be eligible for the full amount of federal financial aid that you were originally scheduled to receive. Therefore, you may owe funds to the University for unpaid institutional charges. The University may also charge you for any federal financial aid the University was required to return on your behalf.  The campus made multiple attempts to reach you regarding your account balance and status.  These attempts were made via email, phone, and formal letter. The campus was not successful in establishing a plan for you to resolve the balance on account.  Unfortunately, as payment was not received in a timely manner the campus authorized the transfer of your account to outside collections on April 27, 2010 for continued collections efforts.  Research shows that the balance was “charged off” and credit reported as bad debt on October 29, 2010 as payment had not yet been received. It is important to note that a “charge-off” is a process completed by a company on a debt that remains unpaid for an extended period of time. This process does not negate the validity of the debt itself but is completed for the purposes of accurate accounting for the business. The debt itself remains valid and must be resolved in full in order to have it updated on your credit report as a “paid” charge-off. Once paid, the debt will remain on your credit report in a paid status for the amount of time designated by the credit reporting agencies.  Your attendance in class is voluntary and constitutes accepting the services provided and responsibility of the applicable fees. You have signed documents for your admissions to the University, agreement with the policies provided and the financial obligations associated with enrollment in the University of Phoenix.  For class policies please see the "Policies" link on the left side of the classroom. Faculty and student/learners will be held responsible for understanding and adhering to all policies contained within that link. University policies are subject to change so please be sure to read them at the beginning of each class as it may have changed since your last class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities it is important you read the policies governing your current class modality. After reviewing your account history and the information you provided we maintain the validity of your remaining account balance with the University. We find the campus provided guidance consistent with the status of your account at the time of your inquiries and has extended every courtesy during your attendance to date.   As your account balance of $390.64 remains valid and due, your account will remain with the designated collection agency (Financial Business and Consumer Solutions: ###-###-####) until rectified. We are unable to authorize release of your transcripts or grant you access to classes until the balance is paid. If you would like to remit payment now, you can contact the collection agency directly; make payment via your student website or by calling ###-###-#### and speaking with any Financial Advisor. I have included your Official Account History as well as a copy of your Student Finance Agreement, your Enrollment agreement, your charge and sanction letters, and your return to lender notification(s) (Title IV) for your records. The enclosed Student Account History provides details of your charges and payments including: financial aid (if applicable) and returns of financial aid funds (if applicable). Any reference to Write-off on this summary refers to non-collectible debt that is considered due the UniversitySincerely, [redacted]Executive Account AnalystUniversity of Phoenix Online cc: student file      Financial Business and Consumer Solutions      Ms. [redacted], Office of Dispute Management      Mr. [redacted], Director of Financial Services   Thank you,

I have been attending University of Phoenix for over four years and when I am almost done with my program they raised the prices and I had a lot to pay out of pocket. The problem is other schools will not account for all the credits and I would lose 20. The school has me over a barrel, pay extra or leave and start over. They state they accept work experience and certifications towards credits, well they did not except my Black belt certification in Six Sigma, even though they state they do. the 9 credits would put me 3 shy of completion of the degree. Scam, I do not know but unethical for sure. I have now read there were many others they have done or are doing this too. I just googled reviews to find them. Please use caution if you plan on attending this school. I will be getting a MBA from another school, I would suggest others do the same.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

RE: Revdex.com Complaint # [redacted]
 
 
Dear Ms. [redacted],
 
The University of Phoenix has reviewed the complainant’s additional comments. Please note we previously responded directly to the complainant regarding this matter. As we have not been provided with any new information to override the previous decision made in this matter, the University’s position stands.
 
In addition, we are in receipt of the student’s invalid FERPA Release form. As such, the University of Phoenix is unable to release the results of our findings or communications with the complainant at this time. If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,

If only I could warn everyone about this school, even though they should never be referred to as such. I completed 57 credits and somehow managed to accumulate over $50,000 in student loans, not including my out of pocket expenses. I was consistently lied to about the loans and now I'm so far in debt that there is no end in sight. The enrolment officers are not well trained and provide false information. The academic and financial advisors also hide the truth. Out of the 57 credits only 14 transferred, which intelligence is not an issue as I'm a 4.0 GPA student at my other school, which is actually academically credible. The school lies to obtain government money and preys upon lower income individuals. You will struggle to find a job with any degree you obtain from here as the quality of education is comparable to a primary level. Often teachers do not meet the necessary requirements standards to teach classes so we played a lot of games in class. Tests are never actually given, except a few online one for math. Teachers hand other student papers to other class member to grade, what's the point of paying the teacher if the students are doing their job. If you like writing papers that mean absolutely nothing and not actually read by most teachers than this school is for you. What can you really expect to learn in 5 weeks and still wonder why you cant get a job after attending UOP. When you do need to transfer good luck getting those transcripts as the school does everything in their power to delay that process. Almost a month now, many emails and phone calls and still no response to the documents I need to transfer properly, go figure. Society needs to do itself a favor and ban and discredit this "business" as it is a complete waste of time and massive amounts of money. Almost 10 years later and I still cant get back on my feet because of this school. No wonder it is such a joke. Did I forget to mention this a school you can cheat to get through because guess what a fellow student got caught plagiarizing and the school received complaints but took n measures to reprimand that student by any means. Numerous complaints were made but that student still got an A. Sadly this institution gives a bad name and creates a fear for others who wish to pursue higher education. There is a reason many celebrities (Family guy, Tosh) and others out there publicly make fun of the school. Do yourself a favor and jump in a giant hole before you attend this school, same principle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is nothing more than they told me the first time I filed a complaint with this. I believe they have purposefully kept me from completing the PhD program. If they do not help me in some way I will move forward with filing a complaint with the accrediting agency and obtain a lawyer. I invested too much in this program for them to treat me like this. I am a student and expect to get what I set out to complete. I did everything I was asked to do, plus some. I had more patience than most. I will not let this rest.
Regards,
[redacted]

RE: Revdex.com Complaint # [redacted]
 
Dear Ms. Mosley,
Thank you for your follow-up message.
The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot...

release the results of our findings or communications with the complainant without the required written authorization.
If you need additional details that will enable you to close this issue, please contact the complainant.
Best regards,
[redacted]  
[redacted] 
[redacted] 
[redacted] 
[redacted]

Please be advised Ms. [redacted] submitted more than one complaint through more than one entity.  I regret we were unable to respond within the allotted timeframe provided by the Revdex.com; however, we wanted to ensure we completed the necessary research to respond to the complainant appropriately.
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The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization. 
If you need additional details that will enable you to close this issue, please contact the complainant. 
Kind regards,
 
[redacted]
 
[redacted]  
[redacted] 
[redacted] 
[redacted] 
[redacted]

RE: [redacted] – Ms. [redacted] The University of Phoenix has reviewed this complaint submitted by Ms. [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without...

the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,[redacted], MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management

RE: Student IRN: [redacted] Revdex.com (Revdex.com) InquiriesRevdex.com Complaint ID No.: [redacted]Dear Ms. [redacted]:
This letter is in response to the complaint you filed with the Revdex.com (Revdex.com)concerning your student account with the University of Phoenix. According to our records, we previously responded to you concerning your account on September 23, 2016. While we find this“new” request to be duplicative in areas, we also recognize your request for additional information.The University recognizes the concerns you presented in your inquiry regarding your account balance. Please note federal financial aid is awarded to you under the assumption that you will attend school for the entire period for which the assistance is awarded. Failure to meet the requirements established for the award year at the time of your withdrawal will result in unearned funds being returned to your lender after the Return of Title IV (ROTIV) funds calculation is completed. Records reflect you attempted 12 credits and successfully completed 3 credits in your second disbursement period. Therefore, the account balance of $1,222.32 is due the University as a result of institutional charges exceeding the amount of eligible retained Title IV funds as explained in the response sent to you in September 2016.
We appreciate you taking the time to address your concerns and we regret you feel we have not met your service expectations. After completing an additional review of your account, we do not find there was a discrepancy in your institutional charges accrued for your attendance during your enrollment with the University. Please note there were no institutional charges associated with your HIS/112 course as you did not post attendance in this course. Records indicate your Academic and Finance Advisors provided proper guidance regarding your attendance in your second disbursement period, dropped course, non-passing grade, and your decision to officially withdraw from the University.
According to the Student Financial Agreement you electronically signed on October 28, 2013, you acknowledged that you are financially responsible for any and all charges incurred during your enrollment with the University no matter which option you chose. For your reference, we have enclosed a copy of your account history and a copy of your Student Financial Agreement.As we have validated the balance due of $1,222.32, your account remains assigned to Asset Recovery Solutions (ARS). If you would like to resolve the balance due of $1,222.32 now, please contact an ARS representative at [redacted] to discuss your payment options.In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent. If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to 602-626-2038. You may submit this form electronically through the student website as outlined in the following steps:• Login to eCampus: [redacted]• Click on the Program tab• Under Services, click on Request FERPA Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.com. Please keep in mind that you mayforward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to furtherreview this matter.Please review the enclosed response which was sent previously and file this in your records. Unless further inquiries include requests for new information and/or documentation, this will serve as the University’s final response.Thank you,Mayra M[redacted], MBACampus Complaint OfficerExecutive Relations DepartmentUniversity of PhoenixCc: Student FileAsset Recovery SolutionsAllison M[redacted], Director of FinanceEnclosure

RE: Complaint ID #[redacted]The University of Phoenix has reviewed this complaint submitted by Mr. [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without...

the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,[redacted], MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management

Hello,
We have received the Ferpa for the listed student and will be mailing the formal response to Revdex.com Cc: [redacted] as indicated on the signed release.
Thank you,
[redacted]
University of Phoenix  
Office of Dispute Management 
[redacted]
Mail Stop:  [redacted]
 
Phone: ###-###-####  Fax: ###-###-#### 
[redacted]

RE: Revdex.com Complaint # [redacted]
 
Dear Ms. Mosley,
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the...

results of our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
 
[redacted]
 
[redacted] 
[redacted]

Thank you for providing us with the opportunity to review this matter.
We have reviewed Mr. [redacted]'s concerns on a number of occasions and have responded accordingly. 
At this time, we have not been provided with any new information that would change our prior reply.
 
Kind regards,
 
Tondra R[redacted], MBA/HRM
Senior Manager
University of Phoenix
Office of Dispute Management 
[redacted], Phoenix, AZ 85040
Mail Stop:  CF-S907
Phone  ###-###-####  Fax  ###-###-####
email:  [redacted]

We received notice on April 09, 2015 of your inquiry concerning your prior balance with the University of Phoenix Online and the status of reporting to the credit bureaus. We appreciate you taking time to present your concerns. In order for our campus to remain in compliance with FERPA...

(Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent. Records show that a signed FERPA release was received along with your inquiry. As such, a copy of this letter will be forwarded to the Revdex.com through the method indicated once the FERPA release is reviewed and approved.  If any errors exist on the FERPA release form, the Revdex.com will be notified that copy cannot be issued directly to them without an updated form. Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter. An additional blank FERPA release form has been included in this response for your convenience, should an update be required. According to your account history, your account was sent outside collections for a valid balance due of $2468.60 due to your premature withdrawal from your payment period in addition to the financial impact of two non-passing grades within the payment period. Records show that our prior response to you validated the balance and show that you were granted a one-time courtesy adjustment of $1650.00 off of your collections balance, reducing the outstanding balance from $2468.60 to $818.60. Research shows that you were provided a detailed explanation of how the balance came to be and a confirmation of its validity. You were also advised that your remaining balance of $818.60 would remain with outside collections until such time as it was resolved in full. Contact information for the collection agency was provided. Please see the enclosed copies of our prior responses to you for an explanation of your account history, balance validation and actions taken by the University on your behalf. Unfortunately, records show that resolution of the outstanding balance was not completed within 180 days of the original placement with outside collections, resulting in a charge-off and credit reporting of the debt for non-payment was processed on September 30, 2011. Research shows that you entered into a settlement agreement with the assigned collection agency ([redacted]) and made a single settlement payment of $630.30 on January 12, 2012. Once your payment was received, the University of Phoenix processed a write-off of the remaining balance of $188.30 in accordance with the terms of your settlement agreement. Research then shows that you returned to attendance in January of 2012 and attended your program to completion in December of 2012.  The University does not offer a removal of credit history for balances that were charged-off for non-payment as a standard business practice.   I have contacted our collections division and have confirmed that the appropriate credit agencies have been notified of your payment/settlement, however, standard business practices mandate that the entry remain on your credit report as a paid charge off for the amount of time as designated by the credit agencies from the point that the balance was resolved in full.  In your grievance you requested to have the valid line item associated with your University account removed from your credit report. Because the University has a vested interest in its students and their educational goals and as a customer service gesture, we have agreed to grant a one-time removal of the negative line item from your credit report. Please note that it may take up to 30 days for your credit report to reflect the change in status or removal of the line item. I have included a copy of your official account history for your review and records. Your account with the University is currently in good standing and reflects a zero balance. Sincerely, [redacted]Executive Account AnalystUniversity of Phoenix

RE: Complaint # [redacted] Annie [redacted]
Dear Ms. Rodesno:
Thank you for your follow-up message. The University of Phoenix has responded directly to [redacted] on November 18, 2016.
Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.
if you need additional details that will enable you to close this issue, please contact the complainant.
Best regards,
Joel R[redacted]
Dispute Management Administrator
 
University of Phoenix
Office of Dispute Management 
[redacted], Phoenix AZ 85040
Mail Stop: CF-S907
Phone:  ###-###-#### Fax:  ###-###-####
[redacted]@phoenix.edu

RE: Complaint Number [redacted] Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Ms. W[redacted] and responded directly to the complainant. ...

  Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.   If you need additional details that will enable you to close this issue, please contact the complainant.   Best regards,     Tondra R[redacted], MBA/HRM Senior Manager University of Phoenix Office of Dispute Management  [redacted]
[redacted]  [redacted]
[redacted]  [redacted]  [redacted]  [redacted] email:  [redacted]