University of Phoenix

RE: Revdex.com Complaint # [redacted]
 
Dear Ms. Mosley,
Thank you for your follow-up message.
The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot...

release the results of our findings or communications with the complainant without the required written authorization.
If you need additional details that will enable you to close this issue, please contact the complainant.
Best regards,
[redacted]  
[redacted] 
[redacted] 
[redacted] 
[redacted]

RE: [redacted] – Ms. [redacted]Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Ms.[redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,[redacted], MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management

If only I could warn everyone about this school, even though they should never be referred to as such. I completed 57 credits and somehow managed to accumulate over $50,000 in student loans, not including my out of pocket expenses. I was consistently lied to about the loans and now I'm so far in debt that there is no end in sight. The enrolment officers are not well trained and provide false information. The academic and financial advisors also hide the truth. Out of the 57 credits only 14 transferred, which intelligence is not an issue as I'm a 4.0 GPA student at my other school, which is actually academically credible. The school lies to obtain government money and preys upon lower income individuals. You will struggle to find a job with any degree you obtain from here as the quality of education is comparable to a primary level. Often teachers do not meet the necessary requirements standards to teach classes so we played a lot of games in class. Tests are never actually given, except a few online one for math. Teachers hand other student papers to other class member to grade, what's the point of paying the teacher if the students are doing their job. If you like writing papers that mean absolutely nothing and not actually read by most teachers than this school is for you. What can you really expect to learn in 5 weeks and still wonder why you cant get a job after attending UOP. When you do need to transfer good luck getting those transcripts as the school does everything in their power to delay that process. Almost a month now, many emails and phone calls and still no response to the documents I need to transfer properly, go figure. Society needs to do itself a favor and ban and discredit this "business" as it is a complete waste of time and massive amounts of money. Almost 10 years later and I still cant get back on my feet because of this school. No wonder it is such a joke. Did I forget to mention this a school you can cheat to get through because guess what a fellow student got caught plagiarizing and the school received complaints but took n measures to reprimand that student by any means. Numerous complaints were made but that student still got an A. Sadly this institution gives a bad name and creates a fear for others who wish to pursue higher education. There is a reason many celebrities (Family guy, Tosh) and others out there publicly make fun of the school. Do yourself a favor and jump in a giant hole before you attend this school, same principle.

RE: Revdex.com Complaint # [redacted]
 
 
Dear Ms. [redacted],
 
The University of Phoenix has reviewed the complainant’s additional comments. Please note we previously responded directly to the complainant regarding this matter. As we have not been provided with any new information to override the previous decision made in this matter, the University’s position stands.
 
In addition, we are in receipt of the student’s invalid FERPA Release form. As such, the University of Phoenix is unable to release the results of our findings or communications with the complainant at this time. If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is nothing more than they told me the first time I filed a complaint with this. I believe they have purposefully kept me from completing the PhD program. If they do not help me in some way I will move forward with filing a complaint with the accrediting agency and obtain a lawyer. I invested too much in this program for them to treat me like this. I am a student and expect to get what I set out to complete. I did everything I was asked to do, plus some. I had more patience than most. I will not let this rest.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Please be advised Ms. [redacted] submitted more than one complaint through more than one entity.  I regret we were unable to respond within the allotted timeframe provided by the Revdex.com; however, we wanted to ensure we completed the necessary research to respond to the complainant appropriately.
/>
 
The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization. 
If you need additional details that will enable you to close this issue, please contact the complainant. 
Kind regards,
 
[redacted]
 
[redacted]  
[redacted] 
[redacted] 
[redacted] 
[redacted]

I have been attending University of Phoenix for over four years and when I am almost done with my program they raised the prices and I had a lot to pay out of pocket. The problem is other schools will not account for all the credits and I would lose 20. The school has me over a barrel, pay extra or leave and start over. They state they accept work experience and certifications towards credits, well they did not except my Black belt certification in Six Sigma, even though they state they do. the 9 credits would put me 3 shy of completion of the degree. Scam, I do not know but unethical for sure. I have now read there were many others they have done or are doing this too. I just googled reviews to find them. Please use caution if you plan on attending this school. I will be getting a MBA from another school, I would suggest others do the same.

November 11, 2014 Office of the Arizona Attorney General Consumer Information and Complaints[redacted]Phoenix, AZ 85007Re:  [redacted] L [redacted]Student [redacted]To Whom It May Concern:We received notice on November 5, 2014 of your inquiry concerning Ms. [redacted]’s experience with the University of Phoenix Online. We appreciate you taking time to present your concerns. After completing a thorough review, I find that Ms. [redacted] enrolled in the Graduate Mediation Certificate (G-MDT) program at the University of Phoenix Online in June 2014, selecting Financial Aid as her primary payment option. Her application was last certified for the academic year of June 10, 2014 through May 26, 2015 and a 6/6 credit split. This means she was required to earn 6 credits to become eligible for the second disbursement, and she was required to earn 12 credits to fulfill the academic year. The first disbursement of $7,033.00 in unsubsidized funds posted to her account on August 2, 2014.   The adjusted tuition and fees for her attendance in her first two classes with all eligible discounts applied totaled $1,172.50.  Additionally, because the funds disbursed exceeded the anticipated fees for her attendance in the first disbursement period, the University released a refund to her for $5,860.50 on August 8, 2014.  Records reflect this refund cleared her account on August 11, 2014, respectively.  As a result, her account reflected a $0.00 balance upon the completion of her first disbursement 6 credit obligation.Upon further review, University records indicate that Ms. [redacted] completed the 6 credit requirement of her first disbursement period on September 8, 2014.  Her second disbursement of [redacted] has been scheduled to disburse to her account, however is currently on hold due to a pricing dispute that she has initiated with her campus representatives, regarding the cost of attendance for the second half of her GMDT certificate program.  University records reflect that the cost of attendance in the Graduate Mediation Certificate (G-MDT) program was increased on July 1, 2014.  Due to the timing of her attendance in this program, her account experienced an increase in the cost per credit hour for all subsequent classes scheduled after this date.  Upon review of the pricing dispute that Ms. [redacted] initiated with her campus representatives, the University agreed to honor the cost per credit hour that she received at the start of her program, and has adjusted the cost of her attendance in the remainder of her program accordingly.  Due to the reduced cost of attendance in her program, the University may be obligated to return a portion of her previously certified Title IV funds to her lender as they may be considered unearned.  Once the revaluation process for these funds has been completed, all eligible second disbursement funds will be released to her account.  We would encourage Ms. [redacted] to continue to work closely with her campus representatives, as they will have the most up to date information regarding her account.  All eligible adjustments have been made to address the concerns of her complaint, and once the re-evaluation of her second disbursement funds has been completed, all funds in excess of the cost of her attendance in her remaining two classes will be returned to her.Although each student experiences many different situations, the University strives to provide the best possible service to all present, alumni, and prospective students. In a continuing effort to improve the quality of education and service we provide our students, we value her feedback. If you have any further questions, please feel free to contact us. Sincerely,[redacted]Executive Account AnalystExecutive Relations DivisionUniversity of Phoenix Onlinecc: student file
Ms. [redacted], Director of Finance

Hello Mr. [redacted]: Your [redacted] academic year was certified from 9/4/2012 through 7/30/2013, and a 12/12 credit split. This means you were required to successfully complete 12 credits to earn the first disbursement  prior to becoming eligible to receive the second disbursement, and an additional 12 credits to earn your second disbursement and complete the academic year requirements.  University records reflect you attended the following courses:  The [redacted], and [redacted] course all applied to your first disbursement period. The [redacted] course that started on 12/18/2012  did not apply to the first disbursement because you earned a non-passing grade and did not earn credits in the course towards your degree. When you completed the second attempt in the [redacted] course and the first attempt in the [redacted] course you had earned 6 credits towards the 12 needed to complete the second disbursement period requirements. However, you did not continue. The University recorded your last date of attendance at 5/24/2013. The documentation you submitted showed your orders were effective as of 8/23/2013. This was 3 months after your last date of attendance. As these orders, based on the dates, would have allowed you additional time to continue in your courses I do not find that they hindered your ability to attend class. However, if you have documentation that directly relates to the time you withdrew (May 2013), we would be willing to review this information once submitted. Until then, the balance on your account remains due. Sincerely,     [redacted]Executive Account AnalystUniversity of Phoenix[redacted]Mail Stop: CF-L402Phone ###-###-#### Fax ###-###-####[redacted].[redacted]@phoenix.eduLet’s get to workTMphoenix.edu | [redacted] | [redacted] | [redacted] | [redacted]

This letter is in response to the complaint you filed with the Revdex.com (Revdex.com) received April 7, 2015 regarding your account with the University of Phoenix.  In response to your concerns, I would like to offer clarification on the status of your account and provide your official...

account history.I have researched your account and found your last day of attendance was October 24, 2010.  When you did not return to class, the University was obligated by federal Title IV guidelines to recalculate your loan.  The calculation is to determine the percentage of funds you earned for the disbursement period.  It was determined that the University was required to return $4,747.00 as it was considered unearned.  While the return reduced your responsibility to the lender, it unfortunately left a balance due on your student account in the amount of $775.00.The University can only hold an account for a limited amount of time and had to transfer your account to collections when payments were not received in a timely manner.  The University reserves the right to apply its standard procedures to collect the balance due on your account. After exhausting all avenues for collections, credit reporting is the final action applied to a student’s account.The University has confirmed the resolution of the outstanding balance.  We received the following payments:Date           Transaction                    Amount1/3/2013     ICS:03-JAN-13:1550632   ($100.00)2/4/2013     ICS:04-FEB-13:1566711   ($57.00)3/4/2013     ICS:04-MAR-13:1584535  ($57.00)4/2/2013     ICS:02-APR-13:1603384   ($58.00)5/3/2013     ICS:03-MAY-13:1620753   ($58.00)5/22/2013   ICS:22-MAY-13:1628687   ($58.00) Total:                                                     (388.00)As such, your account was settled in full.  Your credit report accurately reflects as a paid collection account.  Enclosed is an account history for your records. Records indicate you received educational services and support throughout your enrollment. Campus representatives serve to assist students by providing advisement and support in order for students to make informed decisions.  Based on our thorough review of your account, I have found your claims to be unsubstantiated.  As indicated in your grievance, you requested the removal of the derogatory information from your credit report.  Although we are empathic to your current situation, the University respectfully denies your request.  The account will continue to report to the credit reporting agencies in compliance with the appropriate credit laws.   In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent.  If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to ###-###-####.  If you still have access to your student website, you can submit this form electronically as outlined in the following steps: Login to eCampus:  https://ecampus.phoenix.edu/portal/portal/public/login.aspxClick on the Program tabUnder Services, click on Request FERPA Release and follow the instructions Once received, a copy of this letter will be forwarded to the Revdex.com.  Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter. I hope you find this review informative regarding your account with the University. If you have any further questions, please do not hesitate to contact us. Sincerely,[redacted]Executive Account AnalystUniversity of Phoenix

RE: [redacted] – Ms. [redacted] The University of Phoenix has reviewed this complaint submitted by Ms. [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without...

the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,[redacted], MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management

RE: Complaint ID #[redacted]The University of Phoenix has reviewed this complaint submitted by Mr. [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without...

the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,[redacted], MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management

RE: Complaint # [redacted] Annie [redacted]
Dear Ms. Rodesno:
Thank you for your follow-up message. The University of Phoenix has responded directly to [redacted] on November 18, 2016.
Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.
if you need additional details that will enable you to close this issue, please contact the complainant.
Best regards,
Joel R[redacted]
Dispute Management Administrator
 
University of Phoenix
Office of Dispute Management 
[redacted], Phoenix AZ 85040
Mail Stop: CF-S907
Phone:  ###-###-#### Fax:  ###-###-####
[redacted]@phoenix.edu

Thank you for providing us with the opportunity to review this matter.
We have reviewed Mr. [redacted]'s concerns on a number of occasions and have responded accordingly. 
At this time, we have not been provided with any new information that would change our prior reply.
 
Kind regards,
 
Tondra R[redacted], MBA/HRM
Senior Manager
University of Phoenix
Office of Dispute Management 
[redacted], Phoenix, AZ 85040
Mail Stop:  CF-S907
Phone  ###-###-####  Fax  ###-###-####
email:  [redacted]

RE: Revdex.com Complaint # [redacted]
 
Dear Ms. Mosley,
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the...

results of our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
 
[redacted]
 
[redacted] 
[redacted]

Hello,
We have received the Ferpa for the listed student and will be mailing the formal response to Revdex.com Cc: [redacted] as indicated on the signed release.
Thank you,
[redacted]
University of Phoenix  
Office of Dispute Management 
[redacted]
Mail Stop:  [redacted]
 
Phone: ###-###-####  Fax: ###-###-#### 
[redacted]

RE: Revdex.com Complaint # [redacted]
sans-serif">
Hello,
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.
If you need additional details that will enable you to close this issue, please contact the complainant.
Best regards,

RE: Student IRN: [redacted] Revdex.com (Revdex.com) InquiriesRevdex.com Complaint ID No.: [redacted]Dear Ms. [redacted]:
This letter is in response to the complaint you filed with the Revdex.com (Revdex.com)concerning your student account with the University of Phoenix. According to our records, we previously responded to you concerning your account on September 23, 2016. While we find this“new” request to be duplicative in areas, we also recognize your request for additional information.The University recognizes the concerns you presented in your inquiry regarding your account balance. Please note federal financial aid is awarded to you under the assumption that you will attend school for the entire period for which the assistance is awarded. Failure to meet the requirements established for the award year at the time of your withdrawal will result in unearned funds being returned to your lender after the Return of Title IV (ROTIV) funds calculation is completed. Records reflect you attempted 12 credits and successfully completed 3 credits in your second disbursement period. Therefore, the account balance of $1,222.32 is due the University as a result of institutional charges exceeding the amount of eligible retained Title IV funds as explained in the response sent to you in September 2016.
We appreciate you taking the time to address your concerns and we regret you feel we have not met your service expectations. After completing an additional review of your account, we do not find there was a discrepancy in your institutional charges accrued for your attendance during your enrollment with the University. Please note there were no institutional charges associated with your HIS/112 course as you did not post attendance in this course. Records indicate your Academic and Finance Advisors provided proper guidance regarding your attendance in your second disbursement period, dropped course, non-passing grade, and your decision to officially withdraw from the University.
According to the Student Financial Agreement you electronically signed on October 28, 2013, you acknowledged that you are financially responsible for any and all charges incurred during your enrollment with the University no matter which option you chose. For your reference, we have enclosed a copy of your account history and a copy of your Student Financial Agreement.As we have validated the balance due of $1,222.32, your account remains assigned to Asset Recovery Solutions (ARS). If you would like to resolve the balance due of $1,222.32 now, please contact an ARS representative at [redacted] to discuss your payment options.In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent. If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to 602-626-2038. You may submit this form electronically through the student website as outlined in the following steps:• Login to eCampus: [redacted]• Click on the Program tab• Under Services, click on Request FERPA Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.com. Please keep in mind that you mayforward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to furtherreview this matter.Please review the enclosed response which was sent previously and file this in your records. Unless further inquiries include requests for new information and/or documentation, this will serve as the University’s final response.Thank you,Mayra M[redacted], MBACampus Complaint OfficerExecutive Relations DepartmentUniversity of PhoenixCc: Student FileAsset Recovery SolutionsAllison M[redacted], Director of FinanceEnclosure

We received notice on April 09, 2015 of your inquiry concerning your prior balance with the University of Phoenix Online and the status of reporting to the credit bureaus. We appreciate you taking time to present your concerns. In order for our campus to remain in compliance with FERPA...

(Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent. Records show that a signed FERPA release was received along with your inquiry. As such, a copy of this letter will be forwarded to the Revdex.com through the method indicated once the FERPA release is reviewed and approved.  If any errors exist on the FERPA release form, the Revdex.com will be notified that copy cannot be issued directly to them without an updated form. Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter. An additional blank FERPA release form has been included in this response for your convenience, should an update be required. According to your account history, your account was sent outside collections for a valid balance due of $2468.60 due to your premature withdrawal from your payment period in addition to the financial impact of two non-passing grades within the payment period. Records show that our prior response to you validated the balance and show that you were granted a one-time courtesy adjustment of $1650.00 off of your collections balance, reducing the outstanding balance from $2468.60 to $818.60. Research shows that you were provided a detailed explanation of how the balance came to be and a confirmation of its validity. You were also advised that your remaining balance of $818.60 would remain with outside collections until such time as it was resolved in full. Contact information for the collection agency was provided. Please see the enclosed copies of our prior responses to you for an explanation of your account history, balance validation and actions taken by the University on your behalf. Unfortunately, records show that resolution of the outstanding balance was not completed within 180 days of the original placement with outside collections, resulting in a charge-off and credit reporting of the debt for non-payment was processed on September 30, 2011. Research shows that you entered into a settlement agreement with the assigned collection agency ([redacted]) and made a single settlement payment of $630.30 on January 12, 2012. Once your payment was received, the University of Phoenix processed a write-off of the remaining balance of $188.30 in accordance with the terms of your settlement agreement. Research then shows that you returned to attendance in January of 2012 and attended your program to completion in December of 2012.  The University does not offer a removal of credit history for balances that were charged-off for non-payment as a standard business practice.   I have contacted our collections division and have confirmed that the appropriate credit agencies have been notified of your payment/settlement, however, standard business practices mandate that the entry remain on your credit report as a paid charge off for the amount of time as designated by the credit agencies from the point that the balance was resolved in full.  In your grievance you requested to have the valid line item associated with your University account removed from your credit report. Because the University has a vested interest in its students and their educational goals and as a customer service gesture, we have agreed to grant a one-time removal of the negative line item from your credit report. Please note that it may take up to 30 days for your credit report to reflect the change in status or removal of the line item. I have included a copy of your official account history for your review and records. Your account with the University is currently in good standing and reflects a zero balance. Sincerely, [redacted]Executive Account AnalystUniversity of Phoenix