UpRight Law, LLC

Upright Law is awesome..Whenever I need answers about filling out forms...they are always there to give me the support that I need..Thank you so much

I am the managing attorney at UpRight Law for Enhanced Service When I learned of this complaint, I contacted the client to discuss her concerns Unfortunately, the client and I have not yet been able to connect I have left voicemails and I sent this email today:
" background-">Dear NAME OMITTED,
I contacted you again this morning by telephone, but unfortunately, we were not able to connect I would like to discuss the Revdex.com complaint that you file against our firm I would be happy to discuss your concerns and I will do everything in my power to rectify any issues that you have encountered along this path Please call me back at my number listed below I look forward to speaking with you soon Thank you and have a great day!NAME OMITTED
Managing Associate for Enhanced Services
UpRight Law
Phone: TELEPHONE NUMBER OMITTED
I am highly confident that when this client and I can connect to discuss her concerns, I will be able to get her case back on track While I am not certain as to why she believes she will not qualify for a bankruptcy after being pre-qualified by multiple attorneys, I will address those concerns straight away at this clients earliest availability

Upright Law prides ourselves in delivering fair and just outcomes for all parties. We understand that circumstances change, and clients might change their mind about filing, in the midst of our process. This Client did reach out to us requesting that he cancel our services. His refund was...

processed and released on 6/6/17. We have emailed the client, asking for the best times to discuss any additional questions that he might have, so that we can accommodate his schedule. Pending his response, and confirmed receipt of refund, we believe that we will successfully resolve this complaint.

I am a Managing Associate at Upright Law. Upon receiving notification about Ms. [redacted]' dissatisfaction with the firm, I reached out to help resolve concerns. Unfortunately I have not made contact yet. I left Ms. [redacted] a voicemail, and sent her the following email:Dear Essence,I am reaching...

out regarding your Revdex.com complaint. I am very sorry to hear you were dissatisfied with your experience with Upright Law, and was hoping to address your concerns. I left you a voicemail with my direct number, but wanted to make sure you have it, so I am sending you this email.Please give me a call at XXX XXX XXXX at your convenience, so I can address your concerns.Thank you,PriyankaI am sorry to hear Ms. [redacted] felt misled. We have two highly experienced staff members who have appointment slots for clients to address cancellation and refund concerns. We also make sure we provide clients a copy of their accounting when requested, and Ms. [redacted] was sent an email with the requested accounting information. I look forward to helping Ms. [redacted] resolve her concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. A refund was issued and we solved the problem thank you so much Revdex.com.
Sincerely,
Shannon T[redacted]

I am a managing attorney at UpRight Law.  Immediately upon receiving this complaint, I contacted this client.  Unfortunately, we have not yet connected.  I left her a message and I sent her the following email:Dear Ms. Xxxxx,     I just left you a voicemail and I...

writing you now so that you have my contact information written down.  I would like to speak to you about your Revdex.com complaint.     I saw that you are having some mental health issues and I want you to know that we are very sorry for your troubles.  Still, I need to ask you a few things about your complaint.  For example, when you found out that the attorney with whom you spoke a few months ago wasn't working for this firm anymore, why didn't you just call the firm and ask to speak to someone else instead of contacting the Revdex.com?  The firm would like to help you resolve your concerns, but we need you to tell us when you're feeling bad about your experience here.      We can talk about that and anything else you'd like to address when you have time to call me back.  Thank you for your time and I look forward to speaking with you soon.     Kind regards,Xxxx X. XxxxxxxxWhen she has an opportunity to call me back, I'm quite confident that we will be able to address any concerns that she may have.

I am the managing attorney at UpRight Law for Enhanced Service.  When I learned of this complaint, I contacted the client to discuss her concerns.  Unfortunately, the client and I have not yet been able to connect.  I have left voicemails and I sent this email today:Dear NAME...

OMITTED,     I contacted you again this morning by telephone, but unfortunately, we were not able to connect.  I would like to discuss the Revdex.com complaint that you file against our firm.  I would be happy to discuss your concerns and I will do everything in my power to rectify any issues that you have encountered along this path.  Please call me back at my number listed below.  I look forward to speaking with you soon.     Thank you and have a great day!NAME OMITTEDManaging Associate for Enhanced ServicesUpRight LawPhone:  TELEPHONE NUMBER OMITTEDI am highly confident that when this client and I can connect to discuss her concerns, I will be able to get her case back on track.  While I am not certain as to why she believes she will not qualify for a bankruptcy after being pre-qualified by multiple attorneys, I will address those concerns straight away at this clients earliest availability.

We appreciate that you brought your concerns to our attention. We have initiated the process for a full refund as a result of your dissatisfaction.We trust that this action resolves your concerns about your experience. If you have any questions, please contact our Client Services team at...

[redacted] so that we can assist you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am a Managing Associate with Upright Law, and immediately upon receiving Mr. G[redacted] complaint, I investigated the situation to address it. I attempted to call Mr. G[redacted] to address his concerns and update him on the status. I was not able to reach him, but I left him a voicemail with my direct...

number, and sent him the following email:Mr A[redacted]I received your Revdex.com complaint, and want to sincerely apologize for the miscommunication with regards to your cancellation. I have made sure that you receive a full refund, and I have confirmation that it was released today. You should have received a copy of this confirmation via email as well, but if not, please feel free to contact me, and I can forward it to you.I do hope this addresses your concerns, but please feel free to contact me at my direct line below if I can do anything else to help you. I wish you the best going forward.Sincerely,[redacted]At Upright Law we strive to provide an exceptional client experience, and take feedback from experiences such as this very seriously. We are sorry for the inconvenience caused to Mr. Gilliam, and have initiated a full refund. I am happy to speak to Mr. Gi[redacted] to further address any concerns, and I wish him the best going forward.

I am a managing attorney at UpRight Law.  Another managing attorney at UpRight Law contacted Mr. H[redacted] and reached a mutually agreeable refund amount to resolve the complaint for both Mr. and Mrs. H[redacted].  The managing attorney provided Mr. H[redacted] with direct contact information for any...

further questions.  We believe that the H[redacted] complaint has been resolved and we wish them the best.

Complaint: [redacted]
I am rejecting this response because:we spoke on the phone and as of right now nothing I am hearing sounds correct. 
Sincerely,
Catherine [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Cheryl S[redacted]

Initial Business Response /* (1000, 8, 2015/07/27) */
I am the Managing Attorney at UpRight Law for Enhanced Service. We consider client communication to be a top priority. After learning of this client's frustrations, we contacted him and went through everything that was was still needed to...

complete his petition. We determined that the documentation that we still needed to move forward was limited to the rolling documents that need to be updated each time we cross into a new month. We further gathered some new information about his debt profile and made some decisions about how he can best be helped through the bankruptcy process. The client is now satisfied with his result and he remains a client moving forward.

I am the managing attorney at UpRight Law for Enhanced Service.  I was notified of this complaint on 5/9/16.  I immediately tried to contact this client by both telephone and email.  At 9:27 a.m. that day, I made the first call and this former client answered the phone.  She told...

me that she could not speak to me at that moment and asked for a call back at 3:00 that day.  I agreed and called her back at 3:05 p.m.  There was no answer and no voicemail option.  I called again at 3:39 p.m. that same day.  Again, there was no answer and no voicemail option.The following day, on 5/10/16, I called her again at 2:38 p.m.  Once again, there was no answer and no option for voicemail.  I then sent the following email: Dear [redacted]     I called you yesterday morning and you asked me to call you back at 3:00 EDT.  I called you back at that time and there was no answer and no option for voicemail.  I called again a half hour later and, again, there was no answer and no voicemail option.  I called you a third time today and once again, there was no answer and no voicemail option.  I have been trying to reach you to resolve the complaint that made against our business with the Revdex.com.  Unless you call me back, there is nothing that I can do to help you.  Please call me at my number listed below at your earliest availability.     Thank you and have a great day![redacted]Managing Associate for Enhanced ServicesUpRight LawThe next day I still had not received a telephone call or email from the client, so I called again at 2:49 p.m.  This time, someone answered the phone and immediately hung up without saying anything.  I called back again immediately in hopes that the person who hung up did so by mistake, but this time the call went unanswered and there was no option for voicemail.  As of this date, 5/20/16, I still have not received any communication from this client by telephone, email or otherwise.To address the former client's original complaint, this former client has misstated the facts and the representations made by UpRight Law.  First, it was never said and it would never be said that UpRight Law will not acknowledge anyone until their fees are paid in full.  In truth, such a statement doesn't even make sense since taking payment from a client requires that we first acknowledge that they are in fact clients.  Second, it is simply not the case that UpRight Law does not work on cases until the fees are paid in full.  UpRight Law begins work on files at the moment the client signs up.  It is true that clients have to pay their fees in full to get the cases filed and complete the process of filing for bankruptcy, but there is an enormous amount of work done on the files prior to filing and that work begins at the moment the client retains this firm.  Third, this particular client never asked anyone at UpRight Law for a refund or even communicated that she would like to discontinue our services.  The last time that this client ever contacted UpRight Law was 11/18/15.  That call was not a cancellation request.  And finally, of the 13 payments this client scheduled, only 2 of them cleared.  The only reason that this case was not filed as scheduled was that the client failed to pay her fees.Since this former client is entirely unwilling to communicate with me and has failed to pay her fees, there is nothing that we can do to help her.  However, my door remains open to her if she decides to do the necessary work to get herself out of debt and on to the fresh start she was looking for when she asked us for our help.  We wish her the best of luck in the future.

Initial Business Response /* (1000, 5, 2015/09/09) */
Contact Name and Title: [redacted] M. [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@uprightlaw.com
I am the Managing Attorney at UpRight Law for Enhanced Service and I contacted this client immediately upon becoming aware of his...

concerns. Included in our core values is "Making Clients Love Us" and I take great care to ensure we do everything we can to meet that goal. My first and only communication with this client came on August 26th, the same day that this complaint was filed. I have tried to contact him many times since then to resolve this matter, to no avail. Earlier today I sent this email:
Dear Mr. [redacted],
At UpRight Law we feel that our client relationships are among our highest priorities. We strive to cultivate an open, honest and professional environment wherein we can service or clients' needs with great care and a high degree of quality. To that end, I am trying to contact you so that we cam work together to solve your concerns.
On August 26, 2015 a member of my staff spoke with you regarding your cancellation request and request for a refund. That staff member communicated to me that you were unhappy with the refund policy that you agreed to when you asked for our help with your financial situation. On that same day, I called you and spoke with you about that refund policy. I also explained that we begin work on the files at the time the client agrees to hire UpRight Law to address the clients' debt concerns. At the end of that conversation, we agreed that I would complete a full accounting of all work that had been completed on your file and send it to you. You can find that accounting attached here.
Later that same day, before I had an opportunity to follow-through with our agreement, you lodged a complaint with the Revdex.com. In that complaint you alleged that we have not responded to an email that you sent on July 17, 2015 despite the fact that you spoke with multiple members of our staff, including me, that same day. Since that time, I have called you multiple times in an attempt to resolve this matter, including a call this morning.
At this point, I have to respond to the Revdex.com complaint. When a complaint is filed with the Revdex.com we have 14 days to respond. Today is the 14th day since your complaint. My response will include this email.
I am still willing to work with you to come to a resolution of this matter, but I need you to call me back.
Thank you and have a great day!
-Managing Associate for Enhanced Services
UpRight Law
** W. [redacted] 5th Floor
Chicago, IL XXXXX
Attached to that email was a full accounting of the file showing the many hours of work that we already put into the file. Still, if this client decides that he is interested in resolving this matter, I would very much like to find an agreement and my door is open to him.
Final Business Response /* (1000, 8, 2015/09/09) */
This client contacted me back today. He has not yet reviewed the accounting that I sent to him. I offered to send him another copy to an email of his choosing. He indicated that he does not currently have access to email. I offered to send him a paper copy and he indicated that he would rather wait to discuss it with his wife and call me back at another time. I will be happy to discuss the accounting or any other concerns he has when he returns the call.

I am the Managing Attorney at UpRight Law for Enhanced Service.  When I was informed of this complaint, I attempted contact with this client.  Unfortunately, I have not yet spoken with her.  I contacted her by telephone and by email.  I sent the following email to this...

client:Dear Ms. CLIENT,     I am a managing attorney at
UpRight Law and I was informed by the Revdex.com that you filed a complaint
against our firm.  I left you a voicemail about this a few minutes ago
and I am writing you now so you have my contact information written
down.  I would greatly appreciate the opportunity to speak with you
regarding your concerns and I am highly confident that we will be able
to find a resolution to put you in the best possible position moving
forward.     Thank you and have a great day!Managing Associate for Enhanced ServicesI included all of my personal contact information for the client.  As soon as this client and I are able to speak, I am quite confident that we will be able to find a resolution to her concerns.  We would be very happy to get her case on file and help put her back on the path to financial freedom.

I am a managing attorney at UpRight Law.  Upon receiving this complaint, I immediately reached out to this client and we discussed his case.  This former client had originally discussed the possibility of filing a bankruptcy under Chapter 7 of the bankruptcy code.  Almost immediately...

thereafter, the attorney that was assigned to his case discovered an asset that would make filing this case under Chapter 7 risky for his ability to retain that asset.  That attorney spoke with the client about that problem and send him a contract for filing the case under Chapter 13.  The client and the attorney must have left that conversation with different understandings of the client's intention, because this firm has only extended contracts to move forward under Chapter 13.  In our conversation today, I explained to him why a Chapter 7 would not allow him to accomplish his bankruptcy goals.  The client understood and he thanked me for the explanation and time.  We resolved this matter on the phone and this firm wishes him the best of luck in all of his future endeavors.

I am a Managing Associate at Upright Law, and have been trying to communicate with Mr. S[redacted] to resolve his concerns. Unfortunately we cannot resolve these via Revdex.com complaints and email exchanges. I have provided my direct contact number several times for Mr. S[redacted] to contact me. I sent him the following email today: "Mr S[redacted],I just attempted to contact you again at the number you provided: [redacted] but got your voicemail, and was unable to leave one as the mailbox is full. Please contact me directly at [redacted]so we can resolve your concerns.Thank you,[redacted]" I hope that Mr. S[redacted] will contact us soon so we can address his concerns.

I am the managing attorney at UpRight Law for Enhanced Service.  When this complaint was emailed to me from the Revdex.com, I immediately reached out to this client to discuss her concerns.  Unfortunately, she has not answered any of my calls and she has no voicemail option on her phone.There are...

a number of things in this complaint that are important to clear up and understand.When an individual files for bankruptcy, all creditors known by the client and communicated to the attorney are included on the petition.  This happens by notification of the court at the time of the filing.  Cases are filed when the client pays the fees for the filing.  Until then, the law firm can contact those creditors who seek verification of representation, but no law firm can completely stop creditor calls until the case is filed.  This is because the creditors are required to follow the order of the court, not the request of the law firm.Secondly, there is no such thing a debtor's prison in the United States.  A person cannot be prosecuted criminally for owing money to another person and being unable to pay.  A person can be prosecuted for a variety of fraud charges for issuing bad checks, but that is not usually done unless the client repeatedly issues fraudulent checks or issues them for amounts far in excess of the balance of the account.  The district attorneys exercise their discretion to determine whether the client's behavior was criminally fraudulent or merely mistaken.  If the behavior was criminally fraudulent, then filing for bankruptcy will not make that person's crimes suddenly become non-criminal.We are a bankruptcy law firm.  We do not practice criminal law and we do not provide advice to clients regarding criminal charges or represent them in criminal actions.Next, when we are hired by any client we begin the work of preparing a bankruptcy case for them.  For some of that work, the client will be on the phone with the attorney or in the office with the attorney.  For most of that work, especially in the early stages of preparation, the work will be performed by the attorneys and the non-attorney staff outside the immediate view of the client.  This client spoke with 2 attorneys and a number of non-attorney staff members wherein they spent hours accumulating information from the client and preparing the case file.Additionally, our firm has licensed attorneys in every state in this country.  They practice in bankruptcy law every day and provide the highest level of legal representation and advice.  This client's legal issues were in no way caused or exacerbated by any lack of knowledge from UpRight Law.My line remains open to this client and if she decides to contact me, I will be happy to help her resolve her financial problems.