UpRight Law, LLC

I am a managing attorney at UpRight Law. I just tried to contact this client by telephone to resolve this matter. Unfortunately, the telephone number in her file is not currently in service. I sent her the following email:Dear Ms. Xxxxxx,I just tried to call you, but the number that we have in your...

file is not in service. I am writing you now so that you have my contact information written down. Please give me a call back at your convenience so we can resolve your complaint.There are a few things about your complaint that I think we need to address. First, I understand that you feel as though the fees for filing a bankruptcy are high as compared to your financial situation. That being said, the fees for your case were made abundantly clear from the outset of your representation and you signed your contract knowing all of the fees involved in the representation. Also, when you call another attorney who is hoping for your business, it stands to reason that such attorney would likely tell you that he or she is willing to do the case for less money because of that fact that any such attorney would like you to hire him or her rather than your current attorneys. It is also a complete falsehood that UpRight Law has a class action lawsuit pending. No such lawsuit has been filed or even threatened. Whoever told you that was either mistaken or lying. Lastly, I know that you believe the firm did not do any work on your behalf, but that is simply untrue. The firm uses the information that you provided to us during your intake to build out your case file, which requires work. The New York-licensed attorney from our office with whom you spoke was one of the many individuals who completed that work.Please give me a call back at your convenience so we can discuss this matter. Thank you for your time.Kind regards,UpRight LawXxxx X. XxxxxxxxI look forward to addressing this matter with her upon her return.

I am a Managing Attorney at UpRight Law.  Another Managing Attorney at UpRight Law attempted to contact Ms. W[redacted] and left a message for Ms. W[redacted] to contact her.  Additionally, upon review of the file, the Managing Attorney noted that a refund for an agreeable amount was already issued to...

Ms. W[redacted].  We believe that Ms. W[redacted]'* complaint has been resolved and we wish her the best.

I am the Managing Attorney at UpRight Law for Enhanced Service.  When I found out about this complaint, I started by discovering what may have caused the delays and frustrations that this client has experienced.  We consider customer service to be among our highest priorities and, because...

of that, having a client feel as though her needs are not being attended to is unacceptable in our practice.  Unfortunately, this client has not yet had an opportunity to contact me back.  In my last communication with her, I wrote the following:Dear Ms[redacted]     I am a managing
attorney at UpRight Law and I was informed by the Revdex.com of the complaint
you filed against our firm.  I just left you a voicemail and I am
following up by email so you have my contact information written down.    
I would like to take a moment or two of your time to talk with you
about your Revdex.com complaint.  First, please let me apologize for any delays
or frustrations you have experienced thus far.  I have been working
diligently with other members of our staff to resolve the issues that
led to these delays and I would like to talk with you about that.  We
are very close to ready to file your case and we are very excited to
help you on your path to financial recovery.     Please call me back at your convenience and I will be happy to discuss this or any other concerns you may have.     Thank you and have a great day!Managing Associate for Enhanced ServicesI look forward to speaking with this client when she is able to return my calls and emails and our firm looks forward to helping her down the path to debt relief.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Jeremy D[redacted]

I am the Managing Attorney at UpRight Law for Enhanced Service.  When I found out about this complaint, I began the process of looking into this client's concerns.  I then called the client and explained the following information to her.When a person is in an active bankruptcy, a group of...

laws that are collectively referred to as the "Automatic Stay" take effect that prevent creditors from engaging in collections activities against the client.  In this case, the client filed her bankruptcy a little more than a year ago and her case is moving forward successfully.  Since she filed under chapter 13, the protections of the automatic stay remain in effect for a number of years while her case continues to move forward to discharge.  While we understand and empathize with the client regarding her frustrations, we cannot force another company to provide the customer service that she would prefer.  The reason for that is that her mortgagor, in this case Wells Fargo, is concerned that if they send regular monthly mortgage statements, they will violate the automatic stay and a law firm like ours may come back and sue them for the violation.I have prepared and will be sanding a letter today to Wells Fargo to give them our expressed written consent for regular statements to be sent to the client.  If Wells Fargo decides that they will not comply with this request, I cannot force them to do so.  It is possible that clients in this situation will have to remember to pay their mortgage without regular monthly mortgage statements.  While this could be frustrating for this client, the laws are there to protect them from ongoing creditor harassment after a bankruptcy has been filed.  The laws are not set up to quell general customer service issues with a difficult creditor.  They are there to protect consumers from from ongoing collections activities after the Court has stepped in to administer and reorganize debts.We are very happy that we have been able to help this client along with her successful case and we will continue to work diligently with this client to see her case through to discharge.

I am a Managing Attorney with Upright Law. Upon receiving Ms. [redacted] complaint, I reached out to her and addressed her concerns. Ms. [redacted] had been concerned about her refund, which was being processed at the time the complaint was submitted. We are very sorry for the delay and inconvenience - it...

typically takes a couple of business days for the refund to process. I was happy to learn when I spoke to Ms. [redacted] that she had received her refund and had no further concerns. We wish her the best going forward.

Upright law has been great to us. Answered all questions we have had.

I am a Managing Associate here with Upright Law, and immediately upon receiving Mr. [redacted] complaint, I reached out to him to better determine how we can address his concerns. I am happy to report that we were able to resolve Mr. [redacted] concerns. I have provided him with my direct number...

should he wish to communicate further about any questions or concerns. We wish him the best going forward.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Sherry K[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 8, 2015/08/20) */
I am the managing Attorney at UpRight Law for Enhanced Service. After I learned of this client's issues, I looked into his case to find out what was preventing it from being filed. I discovered that the client merely had a few outstanding...

documents that were necessary for properly preparing the bankruptcy petition. After a very short conversation about the remaining documents, the client was able to provide them and we finished the preparation of his petition. The client's case is now filed and the client has achieved the result that he was seeking.

I am the managing attorney at UpRight Law for enhanced service.  Immediately upon receiving this complaint, I contacted the client and reviewed her file with her.When any client hires UpRight Law, we begin working on that case immediately so we have the ability to prepare and file a petition in...

a timely fashion and get the client's file with one of our local attorneys to determine if there are any issues that may arise based on the information the client gives us in the intake.  Doing this requires a great deal of time, skill and knowledge of the practice area.  Since that time and effort cannot be returned to our firm in the event a client changes his or her mind, we make very clear to clients in the verbal retainer and the written contract for representation that any refund will be limited to an amount that the firm has not already earned at the time the client changes his or her mind.In this case, the client hired UpRight Law approximately 3 months prior to changing her mind.  During that time an enormous amount of work went into preparing her case for filing and she spoke with numerous attorneys on several occasions.  The value of the work completed was well in excess of $1,000.00 and she only paid $358.00.  Her complaint also states that she was denied a refund, but that is flatly untrue.  A voice message was left for this client today before this complaint was written asking the client to call back so we could discuss the process of closing out her file and determine a refund amount.  Rather than return that call, this client opted to go directly to the Revdex.com.  This was an especially unfortunate decision since our firm makes every conceivable effort to resolve all complaints prior to seeking outside mediation or consultation.Even in the face of all of these circumstances, UpRight Law remained steadfast to it's commitment to excellence and this former client and I were able to come to an agreement within mere minutes of speaking with one another.  We wish her the best of luck in all of her future endeavors and we will be here for her should she decide to move forward with her bankruptcy at a future date.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Rhonda S[redacted]

Complaint: [redacted]
I am rejecting this response because: I was charged for fictions amounts. When I spoke to client services they were not helpful at all and rather then escalating the call they gave me excuses. These charges misconstrued because I canceled services with this third party provider. It’s wrongful and unethical to charge me more for administrative services then the actual lawyer which they provided.
Sincerely,
Christopher B[redacted]

I am a managing attorney at UpRight Law.  By the time I was notified of this complaint and pulled up this case file, this matter had already been resolved.  UpRight Law disagrees with numerous portions of this complaint, but still wishes this former client all the best of luck in her...

future endeavors.

Dear Mr. & Mrs. Xxxxxx,    I just left you a voicemail and I am writing you now so that you have my contact information written down.     I would like to confirm that all of your concerns have been addressed.  I can see that you spoke with one of the staff members...

on my team yesterday and that you have decided to continue on as clients of the firm.  If you would like to discuss your case any further, please feel free to give me a call.     Thank you for your time and I look forward to speaking with you soon.Kind regards,Xxxx X.XxxxxxxxDear Mr. Xxxxxxxx,Yes, I spoke with Xxxxx Xxxx, and she was very helpful and understanding.  I have had contact with the firm that will handle my BK case and will continue forward from there.  Thank you very much for following up with me.  I appreciate it very much.Regards,   Cheryl C[redacted]

I am one of the managing attorneys at UpRight Law.  I have been trying to reach this former client for a couple weeks to help resolve this matter.  I left a voicemail with him today and sent the following email:Mr. [redacted]    I have been trying to contact you by telephone, but I...

have not been able to reach you.  I left you a voicemail today.     When you have an opportunity, will you please call me back at my number listed below? I would like to discuss your Revdex.com complaint and see what I can do to help you find some resolution.  While I do not agree with many of your characterizations of the services our firm provided to you, we deeply care that our clients leave their relationship with our firm feeling as though that were treated in fair dealings.     To that end, I would like to discuss your concerns and find a mutually acceptable resolution.  I look forward to speaking with you soon.      Kind regards,[redacted]I look forward to speaking with him as soon as he is able.  UpRight Law takes the concerns of it's clientele to be of paramount importance and we are anxious to find a mutually beneficial end to this dispute.  Additionally, we wish him the best of luck in all of his future endeavors.

I am a managing attorney at UpRight Law.  Upon learning of this complaint, I immediately attempted to contact this client.  Unfortunately, she was not available to take my call at either of the two times that I called her.  I will be happy to resolve this matter for her immediately...

upon her availability.Since I have not yet been able to reach her, I cannot verify the information in her complaint at this time.  That being said, if our firm made a mistake in processing a payment, that payment will be refunded completely with our most sincere apologies.  We also apologize for not having an individual immediately available to speak with her.  We understand that leaving a voicemail and waiting for a return call can be frustrating and we staff the firm with many people to service our clients' needs.  Sometimes, when all of those people are on the phone with other clients, a voicemail option is necessary to ensure no one goes without the ability to communicate with us.  As soon as she has the opportunity to return the voicemail that I left for her, I'm confident that we will be able to resolve this matter without delay.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Robert P[redacted]