UpRight Law, LLC

I am the managing attorney at UpRight Law for Enhanced Service.  When this complaint was emailed to me from the Revdex.com, I immediately reached out to this client to discuss her concerns.  Unfortunately, she has not answered any of my calls and she has no voicemail option on her phone.There are...

a number of things in this complaint that are important to clear up and understand.When an individual files for bankruptcy, all creditors known by the client and communicated to the attorney are included on the petition.  This happens by notification of the court at the time of the filing.  Cases are filed when the client pays the fees for the filing.  Until then, the law firm can contact those creditors who seek verification of representation, but no law firm can completely stop creditor calls until the case is filed.  This is because the creditors are required to follow the order of the court, not the request of the law firm.Secondly, there is no such thing a debtor's prison in the United States.  A person cannot be prosecuted criminally for owing money to another person and being unable to pay.  A person can be prosecuted for a variety of fraud charges for issuing bad checks, but that is not usually done unless the client repeatedly issues fraudulent checks or issues them for amounts far in excess of the balance of the account.  The district attorneys exercise their discretion to determine whether the client's behavior was criminally fraudulent or merely mistaken.  If the behavior was criminally fraudulent, then filing for bankruptcy will not make that person's crimes suddenly become non-criminal.We are a bankruptcy law firm.  We do not practice criminal law and we do not provide advice to clients regarding criminal charges or represent them in criminal actions.Next, when we are hired by any client we begin the work of preparing a bankruptcy case for them.  For some of that work, the client will be on the phone with the attorney or in the office with the attorney.  For most of that work, especially in the early stages of preparation, the work will be performed by the attorneys and the non-attorney staff outside the immediate view of the client.  This client spoke with 2 attorneys and a number of non-attorney staff members wherein they spent hours accumulating information from the client and preparing the case file.Additionally, our firm has licensed attorneys in every state in this country.  They practice in bankruptcy law every day and provide the highest level of legal representation and advice.  This client's legal issues were in no way caused or exacerbated by any lack of knowledge from UpRight Law.My line remains open to this client and if she decides to contact me, I will be happy to help her resolve her financial problems.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Jeremy D[redacted]

I am a Managing Attorney with Upright Law. Upon receiving Ms. [redacted] complaint, I reached out to her and addressed her concerns. Ms. [redacted] had been concerned about her refund, which was being processed at the time the complaint was submitted. We are very sorry for the delay and inconvenience - it...

typically takes a couple of business days for the refund to process. I was happy to learn when I spoke to Ms. [redacted] that she had received her refund and had no further concerns. We wish her the best going forward.

I am a Managing Associate here with Upright Law, and immediately upon receiving Mr. [redacted] complaint, I reached out to him to better determine how we can address his concerns. I am happy to report that we were able to resolve Mr. [redacted] concerns. I have provided him with my direct number...

should he wish to communicate further about any questions or concerns. We wish him the best going forward.

I am the Managing Attorney at UpRight Law for Enhanced Service.  When I found out about this complaint, I began the process of looking into this client's concerns.  I then called the client and explained the following information to her.When a person is in an active bankruptcy, a group of...

laws that are collectively referred to as the "Automatic Stay" take effect that prevent creditors from engaging in collections activities against the client.  In this case, the client filed her bankruptcy a little more than a year ago and her case is moving forward successfully.  Since she filed under chapter 13, the protections of the automatic stay remain in effect for a number of years while her case continues to move forward to discharge.  While we understand and empathize with the client regarding her frustrations, we cannot force another company to provide the customer service that she would prefer.  The reason for that is that her mortgagor, in this case Wells Fargo, is concerned that if they send regular monthly mortgage statements, they will violate the automatic stay and a law firm like ours may come back and sue them for the violation.I have prepared and will be sanding a letter today to Wells Fargo to give them our expressed written consent for regular statements to be sent to the client.  If Wells Fargo decides that they will not comply with this request, I cannot force them to do so.  It is possible that clients in this situation will have to remember to pay their mortgage without regular monthly mortgage statements.  While this could be frustrating for this client, the laws are there to protect them from ongoing creditor harassment after a bankruptcy has been filed.  The laws are not set up to quell general customer service issues with a difficult creditor.  They are there to protect consumers from from ongoing collections activities after the Court has stepped in to administer and reorganize debts.We are very happy that we have been able to help this client along with her successful case and we will continue to work diligently with this client to see her case through to discharge.

I am a Managing Attorney at UpRight Law.  Another Managing Attorney at UpRight Law attempted to contact Ms. W[redacted] and left a message for Ms. W[redacted] to contact her.  Additionally, upon review of the file, the Managing Attorney noted that a refund for an agreeable amount was already issued to...

Ms. W[redacted].  We believe that Ms. W[redacted]'* complaint has been resolved and we wish her the best.

Upright law has been great to us. Answered all questions we have had.

I am the Managing Attorney at UpRight Law for Enhanced Service.  When I found out about this complaint, I started by discovering what may have caused the delays and frustrations that this client has experienced.  We consider customer service to be among our highest priorities and, because...

of that, having a client feel as though her needs are not being attended to is unacceptable in our practice.  Unfortunately, this client has not yet had an opportunity to contact me back.  In my last communication with her, I wrote the following:Dear Ms[redacted]     I am a managing
attorney at UpRight Law and I was informed by the Revdex.com of the complaint
you filed against our firm.  I just left you a voicemail and I am
following up by email so you have my contact information written down.    
I would like to take a moment or two of your time to talk with you
about your Revdex.com complaint.  First, please let me apologize for any delays
or frustrations you have experienced thus far.  I have been working
diligently with other members of our staff to resolve the issues that
led to these delays and I would like to talk with you about that.  We
are very close to ready to file your case and we are very excited to
help you on your path to financial recovery.     Please call me back at your convenience and I will be happy to discuss this or any other concerns you may have.     Thank you and have a great day!Managing Associate for Enhanced ServicesI look forward to speaking with this client when she is able to return my calls and emails and our firm looks forward to helping her down the path to debt relief.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Sherry K[redacted]

Initial Business Response /* (1000, 8, 2015/08/20) */
I am the managing Attorney at UpRight Law for Enhanced Service. After I learned of this client's issues, I looked into his case to find out what was preventing it from being filed. I discovered that the client merely had a few outstanding...

documents that were necessary for properly preparing the bankruptcy petition. After a very short conversation about the remaining documents, the client was able to provide them and we finished the preparation of his petition. The client's case is now filed and the client has achieved the result that he was seeking.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was charged for fictions amounts. When I spoke to client services they were not helpful at all and rather then escalating the call they gave me excuses. These charges misconstrued because I canceled services with this third party provider. It’s wrongful and unethical to charge me more for administrative services then the actual lawyer which they provided.
Sincerely,
Christopher B[redacted]

I am a managing attorney at UpRight Law.  By the time I was notified of this complaint and pulled up this case file, this matter had already been resolved.  UpRight Law disagrees with numerous portions of this complaint, but still wishes this former client all the best of luck in her...

future endeavors.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Rhonda S[redacted]

I am the managing attorney at UpRight Law for enhanced service.  Immediately upon receiving this complaint, I contacted the client and reviewed her file with her.When any client hires UpRight Law, we begin working on that case immediately so we have the ability to prepare and file a petition in...

a timely fashion and get the client's file with one of our local attorneys to determine if there are any issues that may arise based on the information the client gives us in the intake.  Doing this requires a great deal of time, skill and knowledge of the practice area.  Since that time and effort cannot be returned to our firm in the event a client changes his or her mind, we make very clear to clients in the verbal retainer and the written contract for representation that any refund will be limited to an amount that the firm has not already earned at the time the client changes his or her mind.In this case, the client hired UpRight Law approximately 3 months prior to changing her mind.  During that time an enormous amount of work went into preparing her case for filing and she spoke with numerous attorneys on several occasions.  The value of the work completed was well in excess of $1,000.00 and she only paid $358.00.  Her complaint also states that she was denied a refund, but that is flatly untrue.  A voice message was left for this client today before this complaint was written asking the client to call back so we could discuss the process of closing out her file and determine a refund amount.  Rather than return that call, this client opted to go directly to the Revdex.com.  This was an especially unfortunate decision since our firm makes every conceivable effort to resolve all complaints prior to seeking outside mediation or consultation.Even in the face of all of these circumstances, UpRight Law remained steadfast to it's commitment to excellence and this former client and I were able to come to an agreement within mere minutes of speaking with one another.  We wish her the best of luck in all of her future endeavors and we will be here for her should she decide to move forward with her bankruptcy at a future date.

I have communicated with Mr. G[redacted] via phone and email, and have provided most of the requested information, including updated accounting. I have assured him I will personally follow up on the remaining refund to ensure he is entirely satisfied.

Dear Mr. & Mrs. Xxxxxx,    I just left you a voicemail and I am writing you now so that you have my contact information written down.     I would like to confirm that all of your concerns have been addressed.  I can see that you spoke with one of the staff members...

on my team yesterday and that you have decided to continue on as clients of the firm.  If you would like to discuss your case any further, please feel free to give me a call.     Thank you for your time and I look forward to speaking with you soon.Kind regards,Xxxx X.XxxxxxxxDear Mr. Xxxxxxxx,Yes, I spoke with Xxxxx Xxxx, and she was very helpful and understanding.  I have had contact with the firm that will handle my BK case and will continue forward from there.  Thank you very much for following up with me.  I appreciate it very much.Regards,   Cheryl C[redacted]

I am a Managing Associate with Upright Law. Immediately upon receiving Ms. F[redacted] complaint, I reached out to her to address her concerns. Unfortunately, I have not yet made contact. I left Ms. F[redacted] a voicemail with my direct number, and sent her the following email:Hello T[redacted]I just left you a...

voicemail with my contact information. I am hoping to speak with you regarding your Revdex.com complaint, and address your concerns.Please give me a call at your earliest convenience - my direct contact information is below.I look forward to speaking with you.Regards,P[redacted]We take Ms. F[redacted] concerns very seriously, and have already begun working towards a resolution, including providing her with a full refund. We will also take her feedback into account as we continue to improve our processes to ensure an exceptional client experience. I look forward to speaking with Ms. F[redacted] to resolve her concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2015/07/08) */
Contact Name and Title: [redacted] M. [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@uprightlaw.com
I am the Managing Attorney at UpRight Law for Enhanced Services. When we became aware that this client was feeling this way, I...

immediately contacted him and addressed all of his concerns. Communication and customer service are of the highest priority to UpRight Law and if a client feels that he or she has not received the proper amount of communication, our Enhanced Service team will reach out and solve any problems that any of our clients may encounter. In this case, I did just that. This client ultimately decided this bankruptcy route wasn't the road that he wanted to walk, so took active steps to put him in the best possible position as we parted ways. I also gave him my direct contact information so that if he changes his mind again, I can be here to meet any of his needs. He is now satisfied with his result.