UpRight Law, LLC

Everyone has been very friendly and easy to work with and all seem to care about getting this done for me

I am very glad to have found upright law while looking on the internet for some financial helpI did not know what to do are where to turn, my mom died a year ago and up until then I managed my financesSpeaking with a representative from your company that first night was comforting and very helpfulI was sad, embarrassed and disappointed in myself, I felt like a failure with my finances, but Upright Law has helped me and guided me in the right direction and the staff(lawyer) is always there for any questions that I haveWith Upright Law help I will get back on the right track and continue to make my mom proud

UpRight Law is easy to get started with, they even have a payment planThey make the worst day of your life a little better

I have just signed up with UpRight LawSo far, I don't have anything to sayThe day I spoke to people, I found them to be very courteous, polite and professionalThey took their time in answering my questions, and very patient since they could tell I was very nervous about my situationThey explained all the procedures and what I should do in order to move forwardI hung up feeling a little more confident in my decisionI just hope they continue to work with me in a positive throughout

Complaint: ***
I am rejecting this response because:i have no choice but to accept it....because I can not afford to fight it legally.....only refundinding out of saying 1000,for services rendered.....which I don't agree with.....would not recommended to anyone,,,,,,
Sincerely,
Michael ***

UpRight Law has been very helpful in the prefiling phase of my bankrupcy

Initial Business Response /* (1000, 5, 2014/04/11) */
Contact Name and Title: *** ***, President
Contact Phone: XXXXXXXXXX
Contact Email: ***@lawsolutionsbk.com
Ms*** hired us for a bankruptcy and gave us verbal and recorded permission to take out her paymentsShe also agreed
in that recorded phone call that the first $retainer is non refundablePer her request her case is closed and she is due no refund
Consumer Response /* (3000, 12, 2014/04/30) */
That is not true that they told me $our discussion was that it was $biweekly and that if I decided not to use their services there would be no refundI called three weeks in a roll to tell them no more moneyThere was not one time mentioned of $minimum
Business Response /* (4000, 14, 2014/04/30) */
Ms*** I'm sorry there was that mis communicationThe retainer was stated during the phone call and all the paperwork we sent youI can re-send that paperwork if you would like

I am a Managing Associate with Upright Law, and immediately upon receiving MrS***' complaint, we tried to reach out to himUnfortunately we have been unsuccessful contacting MrS*** by phone, so we sent him the following email:H***This is ***, Senior Client Service Executive here
at UpRight LawI gave you a call to discuss the changes you inquired about on your case with us, but unfortunately was not able to reach youI called the only number we have on file for you, (*** ***, but hit a recording stating the number is no longer in serviceIs there a better number we should try calling? My colleague, *** , who is one of our Associate Attorney Mangers reached out to you as well in order to address your concerns; I made sure to attach her on this emailThis way you have both of our information to hold on to.We would like to accommodate your busy schedule and find a good time to go over everything in detail with youWe stand committed to help and look forward to speaking with you shortly.Please call our Client Service number at, *** ***Whomever answers can see if either myself or *** would be available to speak with you at that time, or if need be, they can assist you in rescheduling an appointment with us. Sincerely, ***At Upright Law we strive to make every client journey successfulWhen we have not heard from a client in several weeks, we make numerous attempts to contact the client and determine next steps, as they have made a significant investment and we want to help them achieve financial freedomWe understand circumstances change, and continuing forward is not always the best path for some clientsIn those circumstances, we ensure that the client is able to receive back any fees not earned, while also making sure to compensate our staff and attorneys for work done on the caseWe are always happy to explain and discuss our accounting process, so the client can understand any refund outcomes. We look forward to speaking with MrS*** to determine the best way forward for him, and addressing any concerns he has

I am the Managing Attorney at UpRight Law for Enhanced ServiceWhen this client called me back, I sincerely apologized for the delays and frustrations that she has experience up to this point and gave her my direct contact information so that she does not feel ignored going forwardI also asked
her to contact me directly with any issues that she experiences moving forwardHer case is now back on track to get filed and we are very happy to be able to help her meet her financial goals

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Danielle H***

VERY NICE, EFFICIENT, PROFESSIONAL GROUP.....WOULD USE THEM AGAIN, HOWEVER I HOPE I DONT HAVE TO, FURTHER MORE, WHEN WE WENT TO COURT AND I HAD TO SIT THROUGH A FEW CASES BEFORE ME I WITNESSED SOME LAWYERS NOT PREPARED, NO DOCUMENTS, ETC...ETC...PAPERS NOT SIGNED.....ETC....I WAS HAPPY MINE FROM UPRIGHT, HAD IT ALL TOGETHER!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

This process for bankruptcy with Upright Law has been reassuring and supportiveIt's an embarrassing step to have to takeThey make it affordable, by allowing monthly paymentsWho can pay outright for a lawyer when you don't have money to pay your bills??
I started out by paying $per month, then went to $by scrimping a bit to get it paid sooner and receive a discount for doing so, for me it came at just the right time, the week before Christmas!
Now I'm in the process of faxing documents and finishing up in order to put this behind me and start fresh
I have recommended Uoright Law to someone else and he is grateful for it

Initial Business Response /* (1000, 5, 2014/05/02) */
Contact Name and Title: *** ***, Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@lawsolutionsbk.com
Mr***, I'm sorry that turning in one bank statement is taxing youPlease contact the office right away and we will
help you get it

I just started and happy with them so far

Sept - Last year in I started my process for Chwith a bimonthly payment until my fees were paid in fullI have had EXCELLENT customer service and assistance from the Upright Staff and when my fees where paid in full, no time was wasted in connected with my attorneyAnd my attorney? Very on pointMy case is already filed even I am very impressed with Upright Law and highly recommend them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10940753, and find that this resolution is satisfactory to me
Sincerely,
Margret ***

The Revdex.com redacts personal information from the response I have sent my personal email address to this former client directly Furthermore, today's voicemail was not our first attempt at contact This former client has been contacted at least times by me or members of my department We have asked for this email several times and we have yet to receive it That notwithstanding, as we have said many times now, we will refund any amount she was told we would refund We just need to see the email she claims to have in conflict with the notes on the case file

I am a managing attorney at UpRight Law. When I was notified of this complaint, I reached out to this former client. Unfortunately, she was not available to take my call at that time, so I left her a voicemail and sent her the following email:Dear MsXxxxxxx, I just
left you a voicemail and I am writing you now so that you have my contact information written down. If you would please call me back at your convenience, I would greatly appreciate your time. I am trying to reach you regarding the Revdex.com complaint that you submitted against our firm. I have to admit that there were a few portions of that complaint that I did not understand. However, I think I understood the gist: that you would like a larger refund. The refund that you were given was based on the amount of work that was put into your case file at the time of your cancellation. The refund was determined in this manner because that was the agreement that you made when you hired our firm and asked us to work on your file. That being said, I'm happy to discuss this matter with you and work with you to find a mutually acceptable resolution to your complaint. Please call me back at my information below. I look forward to speaking with you soon.Kind regards,Xxxx XXxxxxxxxI'm confident that we will be able to address her concerns very quickly when she contacts be back

I hired this law firm on Aug 30, They have answered a lot of my questionsI was skeptical , about this is law firm since it was basically a online site, but so far it has been a great relief to have themI would recommend this company to anyone that is having trying times and have no where to turn