UpRight Law, LLC

The lawyers that I spoke with did not keep to their schedules, were rude, and overall made me feel as if my case didn't matter to them at allThe only time I received a call back from them is when I threatened to cancel their servicesWhen I finally did cancel their services due to the way I was being treated they took two thirds of the down payment that I gave them to basically add up my income and tell me that I make too much money to file for a chapter They say they want to help with financial issues and debt and then take $for doing a fairly simple math problem?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Rebeccah C [redacted]

Excellent people to work with, I called them and they were right there for meThey are guiding me in the right direction how how to do all thisSo Iam very happy with them

I doubt very seriously that anyone would want to voluntarily go through an experience like mine but if you have to I would 100% recommend this team of individuals Not once was I made to feel anything less than a valued customer A few days after I paid a retainer fee, I had questions and I had concerns I called one of the many numbers they gave me and was assured someone would call me that morning Within two hours I was speaking with a very pleasant young lady who was able to answer all my questions While I was on the phone with her, I received another call and the concern I voiced earlier was cleared up by that afternoonI cannot say enough good things about this companyFriendly, positive, professional are just a few!

I am the managing attorney at UpRight Law for our Enhanced Services Department When I was notified of this complaint, I reached out to this former client to speak with him about his concerns Unfortunately, I have not yet reached him and he has not yet contacted me back.UpRight Law begins the process of working on cases from the moment we are retained by each client Every client is told this verbally at the time they retain UpRight Law and a contract for services is sent to every client which also explains this It is true that the cases are not completed and filed with the Court until the clients finish their payment plans and this is also explained to every client at multiple times throughout the process including at the time the client hires UpRight We further explain that if a client changes his or her mind and decides not to move forward, any refund will be determined by the amount of work that was already done on the file and the client agrees to rates of billing for that work.Everything that UpRight Law agreed to do was done for this client The client retained UpRight Law, UpRight Law began working on the file, the client asked to cancel services, and a full accounting of services was prepared and provided to the client UpRight Law had an attorney contact the client and explain the accounting of services to him and he understood that since he had not completed his obligation to pay for his bankruptcy and UpRight Law had completed more that $1,worth of work on his file, no refund was due.There is no half-way with bankruptcy This client complains that he did not realize any benefit for having paid $ We do not dispute this To gain the benefits of filing for bankruptcy, any client must finish their bankruptcy This client had not even paid half of his fees when he canceled services He did not finish providing the information and documentation required to file his case Providing some information, documentation and paying part of the fees will not get any client a discharge in any Court in this country.If this former client would like to discuss this further or would like to make me aware of any special circumstances, I would be more than happy to work with him However, no law firm can refund money to clients that was paid for work which has already been completed

I'd recommend UpRight Law to anyone finding themselves in a critical situationThey did not hesitate to help is find a solution to our financial crisis in a short amount of time They were available for any questions and never made us feel like we had failedIt made a very difficult situation much easier to handle!

They will do a very great job AND THEY WILL TAKE CARE OF YOU

Initial Business Response / [redacted] (1000, 8, 2015/07/27) */ I am the Managing Attorney at UpRight Law for Enhanced ServiceWe consider client communication to be a top priorityAfter learning of this client's frustrations, we contacted him and went through everything that was was still needed to complete his petitionWe determined that the documentation that we still needed to move forward was limited to the rolling documents that need to be updated each time we cross into a new monthWe further gathered some new information about his debt profile and made some decisions about how he can best be helped through the bankruptcy processThe client is now satisfied with his result and he remains a client moving forward

The Upright Law Attorney's are very easy to talk to and worked within my budget to help me with legal proceedings, They took a humiliating situation and made me feel like I was very important to themI have been very pleased with their service,They have helped me do what I thought was impossibleI would highly recommend Upright Law

I am a Managing Associate with Upright Law, and immediately upon receiving MrG [redacted] complaint, I investigated the situation to address itI attempted to call MrG [redacted] to address his concerns and update him on the statusI was not able to reach him, but I left him a voicemail with my direct number, and sent him the following email:Mr A [redacted] I received your Revdex.com complaint, and want to sincerely apologize for the miscommunication with regards to your cancellationI have made sure that you receive a full refund, and I have confirmation that it was released todayYou should have received a copy of this confirmation via email as well, but if not, please feel free to contact me, and I can forward it to you.I do hope this addresses your concerns, but please feel free to contact me at my direct line below if I can do anything else to help youI wish you the best going forward.Sincerely,***At Upright Law we strive to provide an exceptional client experience, and take feedback from experiences such as this very seriouslyWe are sorry for the inconvenience caused to MrGilliam, and have initiated a full refundI am happy to speak to MrGi [redacted] to further address any concerns, and I wish him the best going forward

I am the Managing Attorney at UpRight Law for Enhanced Service When I found out about this complaint, I began the process of looking into this client's concerns I then called the client and explained the following information to her.When a person is in an active bankruptcy, a group of laws that are collectively referred to as the "Automatic Stay" take effect that prevent creditors from engaging in collections activities against the client In this case, the client filed her bankruptcy a little more than a year ago and her case is moving forward successfully Since she filed under chapter 13, the protections of the automatic stay remain in effect for a number of years while her case continues to move forward to discharge While we understand and empathize with the client regarding her frustrations, we cannot force another company to provide the customer service that she would prefer The reason for that is that her mortgagor, in this case Wells Fargo, is concerned that if they send regular monthly mortgage statements, they will violate the automatic stay and a law firm like ours may come back and sue them for the violation.I have prepared and will be sanding a letter today to Wells Fargo to give them our expressed written consent for regular statements to be sent to the client If Wells Fargo decides that they will not comply with this request, I cannot force them to do so It is possible that clients in this situation will have to remember to pay their mortgage without regular monthly mortgage statements While this could be frustrating for this client, the laws are there to protect them from ongoing creditor harassment after a bankruptcy has been filed The laws are not set up to quell general customer service issues with a difficult creditor They are there to protect consumers from from ongoing collections activities after the Court has stepped in to administer and reorganize debts.We are very happy that we have been able to help this client along with her successful case and we will continue to work diligently with this client to see her case through to discharge

I am the Managing Attorney at UpRight Law for Enhanced Service When I was informed of this complaint I immediately called the client and we spoke for a few minutes There was some miscommunication somewhere along the line as to our telephone numbers and website address I gave the client our website address, telephone numbers and email address again, all of which are working without issue and have always been working I further gave him my personal telephone number so he can reach me at any time We're very happy to be able to help him on his journey toward financial relief

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Marquita J [redacted]

Hired this company paid them $1,up front on Monday August 29th so they could get my case going immediately talked with several different people sent every document asked for then after I was told I could file a chapter was then told by " my attorney " that I didn't qualify for a chapter because my husband and I make to much money although I was filing alone not with my husband but they still have to include his income but in fact I could file a chapter not what I wanted to do the reason I was filing was because I wanted a chapter filed on my behalf so I requested a full refund because it had only been days but nope keeping my moneyDo not I repeat do not use this company

Upright Law was top knotch from the first day I called themI never had one worryThey walked me thru step by stepOn very satisfied

Initial Business Response / [redacted] (1000, 7, 2015/09/08) */ I am the Managing Attorney at UpRight Law for Enhanced ServiceI have been trying to reach this client for the last few weeks to resolve this complaintI sent this email today: Dear Ms [redacted] , I have been trying to contact you for the last few weeksWhen I dial the number that we have for you, I get a voice mail message from someone identifying himself as ***If you have a new number, will you please provide it to me? I have been trying to reach you about how we can get your case filed as soon as possiblePlease call me back at your convenience Thank you and have a great day! -Managing Associate for Enhanced Services The documents required to file a successful bankruptcy are numerous and often confusingI will continue my efforts to reach this client until her case is filed and all of her questions are answered Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I gave the clerk my number when we talk more than a month agoI work to I have no more vacation until NovemberI can't take off and not get paidIt should not take months to take care of thisThey want to do SkypeI can't take off to do a SKPE callThey don't work after 530pm or weekendsThey won't make any compromisesI don't like the serviceWhen you talk to someone they say they will call back and you hear from them for monthsI WANT A REFUND OF MY FEE SO I CAN TAKE MY BUSINESS ELSEWHERE Final Business Response / [redacted] (4000, 11, 2015/09/09) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @uprightlaw.com I emailed the client: Dear CLIENT, I received your response to the Revdex.com today wherein you stated: I work to I have no more vacation until NovemberI can't take off and not get paidIt should not take months to take care of thisThey want to do SkypeI can't take off to do a SKPE callThey don't work after 530pm or weekends I was unaware of your scheduling difficulties prior to this responseI would be happy to call you after 5:p.mI am usually in the office until at least 6:or 7:00, often much laterMy previous calls were during regular business hours because that is when most people prefer to be calledI will call you today around 6: Thank you and have a great day! -Managing Associate for [redacted] I look forward to speaking with her today

After my initial response, I was able to reach this client and we came to an agreement regarding her concerns We're very happy to have been of service and we wish her all the best of luck in any of her future endeavors

I had a good experience with the company and they worked hard and steady on my case

I am a managing attorney at UpRight LawI just tried to contact this client by telephone to resolve this matterUnfortunately, the telephone number in her file is not currently in serviceI sent her the following email:Dear MsXxxxxx,I just tried to call you, but the number that we have in your file is not in serviceI am writing you now so that you have my contact information written downPlease give me a call back at your convenience so we can resolve your complaint.There are a few things about your complaint that I think we need to addressFirst, I understand that you feel as though the fees for filing a bankruptcy are high as compared to your financial situationThat being said, the fees for your case were made abundantly clear from the outset of your representation and you signed your contract knowing all of the fees involved in the representationAlso, when you call another attorney who is hoping for your business, it stands to reason that such attorney would likely tell you that he or she is willing to do the case for less money because of that fact that any such attorney would like you to hire him or her rather than your current attorneysIt is also a complete falsehood that UpRight Law has a class action lawsuit pendingNo such lawsuit has been filed or even threatenedWhoever told you that was either mistaken or lyingLastly, I know that you believe the firm did not do any work on your behalf, but that is simply untrueThe firm uses the information that you provided to us during your intake to build out your case file, which requires workThe New York-licensed attorney from our office with whom you spoke was one of the many individuals who completed that work.Please give me a call back at your convenience so we can discuss this matterThank you for your time.Kind regards,UpRight LawXxxx XXxxxxxxxI look forward to addressing this matter with her upon her return

So far we have had no problems with upright lawEveryone we have talked to has been so nice and explained everything so well