UpRight Law, LLC

I am the Managing Attorney at UpRight Law for Enhanced Service When I was notified of this complaint, I contacted this client and discovered where the delays occurred We consider the timely filing of our cases to be of the highest importance In this case, a delay was realized when the local attorney and the client experienced some communication issues To resolve this, I contacted another partner in the area and reassigned the case to him I also spoke with the client and apologized for his frustrations The client is now happy and moving forward with his newly assigned attorney We are very happy to have resolved the issue and we look forward to continuing to help this client along with path to debt relief and financial freedom

upright law has helped me with my bankruptcyin a timely mannerthey have been very helpful & walked me through the whole processI would recommend to help anybody

I am a Managing Associate at Upright LawUpon receiving notification about Ms [redacted] dissatisfaction with the firm, I reached out to help resolve her concernsUnfortunately I have not made contact yetI was unable to reach Ms [redacted] at the number we have on file, so I sent her the following email:Dear Kinshu,I am reaching out regarding your Revdex.com complaintI am very sorry to hear you were dissatisfied with your experience with Upright Law, and was hoping to address your concernsI was unable to reach you at the number we have on file, and got the message that it is our of service, so I am sending you this email.Please give me a call at [redacted] *** at your convenience, so I can address your concerns.Thank you,PriyankaI am sorry to hear Ms [redacted] was dissatisfied with her experience with Upright LawWe strive to ensure clients understand the process with the firm, as well as how payments will workWe do this during the initial consult when the client first signs up for our services, and consents to a verbal agreement, as well as by outlining it in the written retainer agreement that the client signs, to ensure client is fully aware of and understanding of the payment process, and has an exceptional experienceWe are also certain to maintain accurate accounting and refund any fees not earnedWe provide this accounting to clients upon request to ensure they have visibility on the time spent on their case file, and fees earned I look forward to helping Ms [redacted] resolve her concerns

I am a managing attorney at UpRight Law Immediately upon learning of this complaint, I reached out to this former client to help resolve his concerns Unfortunately, He was not able to answer and his voicemail is not set up I sent the followiing email to try to contact him:Dear MrJ*** I just tried to call you so I could discuss your Revdex.com complaint with you You said a number of things in that complaint of which I have to disagree Still, I would like to work out a resolution to your concerns If you would please give me a call back at my contact information listed below, I would greatly appreciate your time.Kind regards, Xxxx XXxxxxxxx I'm very sorry to learn that one of our former clients feels this way I'll be happy to try to help him upon his return of my call No one at this firm has ever intentionally given him or any other client bad advice and any payment plan entered into with the firm is always at the election of the client, so have to disagree with much of what he is trying to say in his complaint Even so, I would be happy to help him when he calls me back

I am the managing attorney at UpRight Law for our Enhanced Services Department Immediately upon receiving this complaint, I contacted this client and we were able to successfully resolve this complaint.This client was informed by her local attorney that we would need her to come in and meet with him face-to-face Unfortunately, the district where this client lives requires that step and does not allow clients to meet with their attorney exclusively over [redacted] Since [redacted] *onsultations are something that we routinely offer to clients and this client does not have the ability to meet with her attorney in person, UpRight Law refunded 100% of this clients' payments back to her with our sincere apology for any miscommunication We wish her all the best in her future and I asked her to feel free to contact me directly with any questions, concerns or future needs

Initial Business Response / [redacted] (1000, 8, 2015/04/03) */ This client's needs have been effectively metHe is still a client of ours, and will be proceeding with filing his bankruptcy, ideally in April (depending on when he gets the required documents submitted) One of our client services reps conducted a lengthy call with the client to discuss the frustrations felt by the client, and then followed up with the email shown belowHe even confirmed today by phone that everyone's on the same page Dear ***, It was great speaking with you today, and I appreciate you taking the time to speak with meI'm excited about your decision to continue representation with Up Right Law as well as all of the opportunities that decision presentsHere at Up Right Law, we understand it's not just your finances we're discussing, it's your futureIt is our privilege that you let us assist you through such times and it is our duty to provide top notch, hands on assistance and get rid of a stressful situationIt is our goal to lead you to a debt free future and I am glad we have come up with a good strategy to make that goal a reality I am glad we had a chance to sit down and go over everything todayHaving done case management before, I have a great grasp on what is needed to get this process finalized and we will see to it that you get through the finish line The only steps left to get your case filed would be to send in the remaining documents from the court's checklist (part of which includes taking your Credit Counseling Course since the certificate expired, but you will NOT need to pay for it) and review your petition with the attorneysWe review your petition to ensure we have NOT missed a single debt or creditor as it is your goal and ours to get you 100% debt free The documents still needed are as follows: Real Estate Insurance Recorded Deed Recorded Mortgage Comparative Market Analysis (We will take care of that for you for FREEUsually $charge) Retake Credit Counseling Course (if needed, instructions are attached below) Car Title (if you have any vehicle, please provide for any vehicle in which your name appears) Car Loan Statement Lastly, we do NOT have any information from your Non-Filing SpouseShould you still be married and in same household, we will need copies of [redacted] 's proof of incomeWe understand she may not be filing, but the court requires the income for the entire householdWe would need months worth of pay stubs (going back months from April) or Social Security Award letter or have her fill out a no income affidavit if she does NOT work which we could provide for you Please look this over when you canI want you to feel free to call or email me anytime about any questions or concerns you may haveFurthermore, if you would like to go over this information together, do not hesitate to give a call and either myself or any legal assistant or case manager will always be here to help Please keep me updated in terms of whether or not the client reports the same satisfaction with the result Thank you, Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/04/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reason not acceptable because they included my wife which do not live with me I live by myself for almost three years and its been almost two years and I'm talking to some body different every time AND IF I DON'T CALL THEM WE WOULDN'T TALK ABOUT THE CASE I DON'T HAVE TIME TO BABY SIT do your jobIt been years come on throw a dog a boneI can go on and on

I am a managing attorney at UpRight Law Another managing attorney at UpRight Law contacted MsC [redacted] and reached a mutually agreeable refund amount to resolve the complaint for MsC [redacted] The managing attorney provided MsC [redacted] with direct contact information via email for any further questions We believe that MsC [redacted] ’s complaint has been resolved and we wish her the best

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Contact Name and Title: [redacted] M [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @uprightlaw.com I am the Managing Attorney at UpRight Law for [redacted] When I learned of this client's problem, I immediately contacted her to resolve the issueThis was a simple case of miscommunicationOur processor of payments misunderstood the client's wishesWhen I learned that the miscommunication had occurred, I called her, returned the funds and apologized for any inconvenienceThe client understood that it was an honest mistake and is satisfied with the resolution

I would like to share a very positive experience about up-right law, this company was with me the whole way through and any questions that I had they were able to answer

I have had a great experience with all parties with whom I have had contact at Upright Law They keep me well informed of the process and what my next steps will be I would highly recommend the firm

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Rhonda S [redacted]

I am the managing attorney at UpRight Law for Enhanced service I was notified about this complaint earlier today and I immediately reached out to this client to talk with him bout his concerns While we do not agree with all of his characterizations about his experience here, we acknowledge that his perception of the customer service has been unsatisfactory We are very happy to hear that he has found a path to financial freedom, even it is not with our firm and we wish him the verybest of luck in all of his future endeavors This former client and I were able to come to an amicable agreement and resolve this matter

I am a managing attorney at UpRight Law Upon receiving this complaint, I immediately reached out to this client and we discussed his case This former client had originally discussed the possibility of filing a bankruptcy under Chapter of the bankruptcy code Almost immediately thereafter, the attorney that was assigned to his case discovered an asset that would make filing this case under Chapter risky for his ability to retain that asset That attorney spoke with the client about that problem and send him a contract for filing the case under Chapter The client and the attorney must have left that conversation with different understandings of the client's intention, because this firm has only extended contracts to move forward under Chapter In our conversation today, I explained to him why a Chapter would not allow him to accomplish his bankruptcy goals The client understood and he thanked me for the explanation and time We resolved this matter on the phone and this firm wishes him the best of luck in all of his future endeavors

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

I am a managing attorney at UpRight Law Another managing attorney at UpRight Law reviewed former client Lisa [redacted] file and noticed that other staff members of the firm have spoken to Ms [redacted] about her refund, and that she received the refund that she was promised The managing attorney attempted to contact Ms [redacted] to follow up, but unfortunately, was unable to speak with Ms [redacted] at that time The managing attorney provided Ms [redacted] with her contact information in order to discuss any remaining concerns; however, we hope that Ms [redacted] concerns have been addressedWe wish her the best

I am the managing Attorney at UpRight Law for Enhanced Service When I was made aware of this complaint, I immediately contacted this client to address her concerns The client informed me that they had already spoken with one of our staff attorneys and all of their questions had been answered I then apologized for any delays or frustrations that they had previously experienced I looked over the case and everything is going very well with it We are very happy to have helped these clients on their path to financial recovery and we will continue to work diligently to improve their lives

I am one of the managing attorneys at UpRight Law. I have been trying to reach this former client for a couple weeks to help resolve this matter. I left a voicemail with him today and sent the following email:Mr. [redacted] I have been trying to contact you by telephone, but I... have not been able to reach you. I left you a voicemail today. When you have an opportunity, will you please call me back at my number listed below? I would like to discuss your BBB complaint and see what I can do to help you find some resolution. While I do not agree with many of your characterizations of the services our firm provided to you, we deeply care that our clients leave their relationship with our firm feeling as though that were treated in fair dealings. To that end, I would like to discuss your concerns and find a mutually acceptable resolution. I look forward to speaking with you soon. Kind regards, [redacted] I look forward to speaking with him as soon as he is able. UpRight Law takes the concerns of it's clientele to be of paramount importance and we are anxious to find a mutually beneficial end to this dispute. Additionally, we wish him the best of luck in all of his future endeavors.

So far I have not yet seen what Upright law can do for meBut I'm eagerly awaiting I can say that they have worked with me on my payments ever so graciously I would definitely recommend this form and have already to even the closest family members

I am really thankful to this company because this will help me and my family to start new again! This is a very great opportunity for anybody with these kind of problemsAnybody can fall in this situation and its hard once your in so I will recommend this company to many of my relatives and friends! Thank-you very much

I am a managing attorney at UpRight Law Upon receiving this complaint, I tried to reach ot to this client by telephone, but I was not able to reach her I left her a voicemail with my direct contact information and I sent her the following email:Dear MsXxxxxxx, I just left you a voicemail and I am writing you now so that you have my contact information written down Please call me back at my number below when you have an opportunity I was calling to see what I could do to resolve the Revdex.com complaint that you lodged against our firm As an initial matter, in your complaint you stated that you haven't spoken with an attorney That is not true Xxxxxxxxx Xxxxxx, a Florida-licensed attorney at our firm spoke with you on The money that you paid this form for your case was not a deposit It was payment for services received and to be received in the future The reason that you were told that no refund was available to you was that the amount that you paid was less than the value of the services that you received That being said, I am certainly open to a discussion of why you may feel that this firm didn't treat you fairly and I would be happy to discuss how we can go about resolving this I look forward to speaking with you soon Kind regards,Xxxx XXxxxxxxxI will be happy to discuss this further with this client when she has the time to contact me back