UPS Store

Here is the tracking number which I already provided to him when we spoke [redacted]

June 12, 2015Revdex.comViewridge Ave #200San Diego, CA 92123-1688Dear Representative:RECEIVED JUN 2015Our customer is correct in the assumption that her paperwork did not arrive to its destination asscheduledAs soon as our UPS Store was notified that the documents were not delivered as scheduled,we put in a trace through UPS in order to find her packageThis process takes up to business days andwas put into the system on May 4, We tried to keep the customer notified by email and phonecalls of the specificsOn May 12, UPS declared the package missing and requested furtherinformation from us regarding the specifics of what was in the packageAt that time we asked thecustomer for the value of the package and she said that there was no value and she just wanted hermoney back for the shippingWe informed her that it would take a couple weeks in order for UPS togenerate the check and for us to reissue a check to her for full reimbursementOn May 26th, sherequested her refund which we had not received yet through UPSWe received her refund checkthrough UPS and in turn sent her a check out on June 8, 2015.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I never called anyone stupid in any way and never would do thatI have no idea where she got that informationI told one of the clerks that I was upset that every time I came in I was treated like we were asking for so much because we needed a receipt I was upset and sounded Angry because I was--This has been going on for years--but I did not call any person anything I was too stunned when the man handed me the receipt and said to "have the day you deserve"--to even say anythingI was upset about not getting a receipt and I also did call UPS's hotline number in front of themThat part is at least true But the manager is the one who said "we are not UPS employees and we don't have to give you a receipt"--so I did reply that just because you are a franchisee does not mean you don't have to give me a receiptYes my husband did come back in after the guy shoved the receipt at me and told me to "have the day I deserve" He did ask why they would say something like thatTHe "elderly" people in the UPS store--would have no idea what was going on --they were not there most of the timeTo ask them their opinion is irrelevant to gaining any insight into what was going on If it makes the staff feel better about the way they handled our situation--I guess that the "elderly" clients served their purpose At least we are admitting to being upset--which we should not have been--We should have just went back up and gotten our packages and hauled them back down the stairsBut it was very snowy out and we believed we were at the right placeI should not have tried to force my business on themI should have taken it to someone who wanted my business I know where to go now I did also call the UPS stores complaint number--So the only thing I can figure is that saying I called someone stupid will get them out of being in trouble for treating me the way they did There were employees there that day alsoThere were women below helping customers and men above near where you drop off boxesThere is obviously no point to continuing the discussion The manager on duty is getting the information and so the owner will go through life never knowing what is going on in their own businessThis is obviously being kept from the Owner I have done what I can do Regards, [redacted] ***

I received an email stating that more information regarding my complaint is needed, as followsPlease give the address of the location you sent the package fromI actually included the address of the location from which I sent the the package in the first sentence of my complaintHowever, for clarification purposes, here it is again: [redacted] *** I also realized I did not attach the receipt I referred to in the complaint so I am attaching it nowPlease let me know if you have any further questions

We are sorry for the confusion over the sof bi-monthly paymentsWhen a loan is sold, the new owner of the loan can use any servicing company and most companies offer a bi-monthly payment program for their customersThe programs require a direct withdrawal from your account to be deposited in their accountBecause we don’t know the servicer at closing, we must wait until the loan is sold to set this upTypically, the new servicer will send a welcome letter with instructions on how to register for this service.? At this time, we are reaching out to the servicer of your loan to re-send those instructionsIf you have additional questions, please call our Director of Originations [redacted] at ###-###-####.? We appreciate your choice of NBKC Bank as a loan provider, and hope that this information helps clarify the situation

I recently had Nationwide replace my roof after last years hail damageMy wife and I were living in Europe at the time, but Todd was able to communicate with us and let us know all of the details and optionsNationwide came and replaced our worn shingle rood with a new metal roofThe roof looks excellent and the work was first rateI would recommend Nationwide to others (which I have already done)I've also had Nationwide come back and do some duct work and assist with a new AC unit replacement

Hellosans-serif;">This is in response to a letter I received against my businessThe customer did not come back to my store a day later to close hermailbox, it was weeks later - also, mailboxes are nonrefundable as itsaid on the receipt she was provided We have evidence of this claimas I have the original signed and dated contract and an email I receivedfrom corporate weeks later asking me to contact the customer to resolvethe issueThe customers mailbox was closed because of the property damage she wastrying to cause in our store at night All mailbox customers have houraccess to check their mailbox Her box lock was changed *after [redacted] the thirdtime she was damaging personal property - everything was caught onsurveillance cameras and a police report was filled.Please let Ms [redacted] know that if anymore reviews are left onlinewe will take every legal action against her for defamation of character Surveillance footage is attached.As a business owner, what can we do to have reviews about our storeremoved? We have a police report, surveillance cameras and a signedcontract by her binding her to the terms.Thank you [redacted] The UPS StoreNTustin St.Orange, Ca 92867(714) [redacted] www.theupsstorelocal.com/

Complaint: [redacted] I am rejecting this response because: My contract does not state there would be charges to look at or repair/replace the damage Sincerely, [redacted] ***

My name is Adnan A [redacted] I am manager at the UPS StoreCustomer name [redacted] came to take passport photoUPS Store cashier take her passport photo she paid 20-and get the receipt and photoShe asked for refund question we explain to photo is non refund ableWe have sign at the storeShe read the sign and took the photo without say any thingwe said have a nice day she response back ThanksAbout week late she arrived to the store and talk to me about photoI informed her where is the photoShe said I donot have at this time Passport office has itShe informe by me you know is non refundable Please bring the photo the one we gave youIf any thing wrong on it t try to help you I have to see the photo she left and other day she came and said I need refund I asked the same question she said I donot have it only letter she has to proof it - I donot know which photo was rejectThe photo we gave to her perfectly fine Also she call the police on my and I explain the officer also passport photo is non refund able I am going to attached the copy for the sign alsoWe showed her everytime she comesShe is nasty way to talk we still give her right infoNow she call me other day and thread call the card companywatch what I am going to do with youI explain to her not get mad bring the passport to show me this is my photo which one is reject by the passport officeShe informed passport refuse to send her photo backI call and check customer service said if customer request we will send back this photoWhen to want refund & you should have the item without the item you body gave you refund

I am highly upset and disappointed in the services I've received from ***Yesterday, December **, I was supposed to have a package delivered to me to my jobIt is marked on their system that the driver delivered the package, but that is not correct because I did not receive the package and I checked with the security who runs the front desk at my job and they stated they never saw [redacted] deliver a package at 3:58PMI am highly upset as I have had issues in the past with *** and this package was a camera to take capture moments of this holiday season with my spouse and child, since my spouse is battling [redacted] currentlyI called their call center and asked them to hold the package at the [redacted] facility so I don't quite understand how the package was still delivered and what address the driver actually delivered it to I was informed that Investigations Unit was going to send the driver back out to obtain the package from where they delivered it and I would be getting a call

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

The UPS Store #South SR Ste D Greenwood, IN RE Customer Complaint about warranty issue We received a customer Experience Info from your office dated 4/24/Our customer, [redacted] , came into our store and stated she needed to return a cast iron sink she had bought that did not work for her applicationThe box she brought in was in pretty bad shape so we offered to drop her box into a new box so we could ship it backWe charged her for the shipping and the box and all was well The box was sent to Las Angeles California The company, [redacted] ***, accepted the box and then refused the deliverySo the sink came back to us After it came back the customer came in and we saw that the sink was damagedUpon inspection the sink was not cast iron as the customer had told us but porcelainHad we know the material of the sink We would have inspected her inner box better to make sure it was packed ok originally from the vendor This whole mistake could have been avoided had the customer told us accurately the material the sink was made ofA cast iron sink is all but indistructable but a porcelain sink is very fragileHad she told us correctly we would have packed the sink differentlyShe has been in severaltimes stating the she misinformed us when she came in but now apparantly she has forgotten that We have been in business almost 11years now and customer service is our most important assetWe strive to exceed customer expectations every day and we usually doIt is very upsetting when we have an upset customer but we realize that as long as we do what our customer asks then we have strived towards a happy customer Thanks for your time, Brian A W [redacted] Owner

I am rejecting this response because:The letter speaks for itselfIt's unprofessional and unclear manner only goes to show how the employees and management have behaved with our most recent purchaseFrankly, I can barely read half of the letterI am assuming "becz" means because and "loose" might mean lose but I don't want to assumeAs Operations Manager for [redacted] I was fully aware of the cost of the product we were shippingI am in charge of ordering material and processing payrollWe compile our costs based purely on this informationI knew the mantle's cost which is why we decided to package and ship it through UPS in the first placeWe believed it would have been handled with care but it fell quite short of that Please confirm the next steps for our complaint as they have not offered a resolution to our issueSincerely, [redacted]

Dear ***, Thank you for your letterAs I advised the customer, via email, the day after I received her complaint, Iwould be looking into this and I have now investigated what happened on the 27thI spoke to theassociate and got his side of the story and asked him to put it in writing After I spoke to him I checked our security camera footage to verify what actually happened as thecustomers' version of events and my associates did not completely match The cameras show that the associate locked the doors at 2.56pm (minutes early) as there were alreadycustomers in the store [redacted] comes to the front door about one minute after it is locked andentered the store once the first of the four customers leaves and has a discussion with my associate.After all the initial customers have been served the camera footage shows the associate serving [redacted] and even printing out a quote of the pricesI understand from my associate that she said it was tooexpensive and did not want to proceed We close at 3pm on Saturdays and my associate closed the doors at 2.56pm as there were already 4customers in the store so he could leave promptly after serving them (it is not unusual for this tohappen)My associate John confirmed [redacted] asked him his name but he did not reply (I made it clearto John that he must give his name if asked)He also stated that when he was asked about speaking tothe manager he started his sentence of with No and was then interrupted before he could finish hissentence with he is in LondonThis also took place while he was trying to serve the three remainingcustomers who were originally in the storeIt is in any business that you finish serving customerson a first come basis After this incident John was not happy during this week and quit on Thursday

Revdex.com:He's not telling the truth, if they refunded my money at the time when I asked them to, I would have never contacted the Revdex.com in the first place.yes I got my money back after I complainedThank you Revdex.com Sincerely, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:? It is not truthful and? their actions constitute fraud.? Please see attached additional backup information and photos Regards, [redacted] ?

We are sorry for the confusion over the sof bi-monthly paymentsWhen a loan is sold, the new owner of the loan can use any servicing company and most companies offer a bi-monthly payment program for their customersThe programs require a direct withdrawal from your account to be deposited in their accountBecause we don’t know the servicer at closing, we must wait until the loan is sold to set this upTypically, the new servicer will send a welcome letter with instructions on how to register for this serviceAt this time, we are reaching out to the servicer of your loan to re-send those instructionsIf you have additional questions, please call our Director of Originations [redacted] at ###-###-####We appreciate your choice of NBKC Bank as a loan provider, and hope that this information helps clarify the situation

While we understand the loss by the sender and recipientIt is standard policy for UPS, that when [redacted] called UPS Customer Service to report the damage to her items,the UPS Customer Service repafter collecting information to identify the shipment, did inform [redacted] of the requirements and process for the damage claimThe Customer Service rep, is prompted by her computer system to inform the customer of the necessity to keep the packaging material and the inspection of the packaging and the damaged shipment item by UPS Claims Inspection Dept.within the next business dayThis process is also stated on the UPS.COM Damage Claims webpage[redacted] was unable to provide the packaging material for UPS INSPECTION, it is the reason this claim was denied by UPSTHE UPS STORE has no jurisdiction over the package once it leaves the store, all claims are determined solely by UPS

Dear UPS representative, Thank you kindly for offering a resolution to my complaint If it had been just $in taxes and customs fees, I would not have bothered to make this complaint, but I have put some research into this, and understand that UPS collects a fee that is double what the taxes are That is that aspect that is upsetting customers around the globe This article might be of interest to you: http://business.financialpost.com/legal-post/ontario-judge-rules-against-ups-in-...⇄ I understand that this is a large company, and those of you working at the UPS branch in Bellingham have nothing to do with this policy, but at the same time have to deal with ornery customers who get upset about this While I can be understanding that your employee may have simply forgotten to mention the brokerage fee, all over the internet, people are telling the same story about not being informed about the fees, and the UPS company's reputation is being damaged I think it's a great idea to post a sign in your store so people are aware of these fees I emailed my mom about a receipt for the brokerage fee, and this is what she told me: No, I asked him for a receipt and he said, no, I didn't get a receipt; something, about it would show up on my bank account But, here's the interesting thing; it hasn't I checked my accounts and that transaction has not been posted I wonder if he expected a cash payment at the door, and when that didn't happen, he didn't actually put it through and that's why he wouldn't give me a receipt? or, your inquiries, etcput stop to it I will still wait and check for it every day Bizarro! I would think the fee would have been processed by now (delivery was over a week ago), so it is possible that it didn't go through and if that is the case we won't need any reimbursement If you want to give me an email I can reach you at, I will let you know if that changes My email is [redacted] @hotmail.com Thanks again for your time and willingness to work with me! Have a nice evening [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com: After numerous calls to ***, the Shipping Vendor and email to Revdex.com I finally connected with a [redacted] named [redacted] on July [redacted] who was EXTREMELY professional and helpful As a result of [redacted] 's assistance I was connected to a [redacted] working located at [redacted] named [redacted] who took over matters and provided me with the service I knew [redacted] was capable of providing and [redacted] worked diligently to ensure that my concerns were addressed which ultimately resulted in my receiving my merchandise today, July [redacted] at approximately 5:50pm [redacted] left me her personal cell number and stated she will follow up with me tomorrow to confirm its receipt Therefore in reference to complaint ID [redacted] the matter has been resolved Sincerely, [redacted]