UPS Store

I've just received a 3rd letter from Revdex.com concerning this issue The fact remains that I'm acting in good faith to resolve her issues and I take issue with her statements indicating she's attempted to call this store and been turned away by staff I've left another voicemail this morning, and, I've sent the below email to her today, Please read it As info, her voicemail greeting is very specific as to how it should be left and whether she'll return the call I followed the instructions by clearly leaving my name and phone number as well as my cell number I have advised her in the voicemail that the claim was resubmitted on her behalf, but, absent any proof of value to substantiate her claim of $for contents lost then the claim will continue to be delayed Having expressed my frustration with her handling of this, and understanding that her package was not handled properly by UPS I will attempt to put this to rest Rather than continue to leave her uncompensated I'll issue a check from my independently owned The UPS Store account for $today It will be mailed today I will take the risk of loss on from UPS I'll continue to press for resolution with UPS and I hope that Ms [redacted] will cooperate in helping me resolve with them by providing the requested proof of value [redacted] owner The UPS Store [redacted] StLouis, MO [redacted] fax [redacted] @theupsstore.com From: The UPS Store # [redacted] Sent: Wednesday, March 8, 10:AM To: [redacted] @aol.com Subject: Your shipping claim Ms***, I just left another voicemail for you The message on your voicemail clearly states that you will not return a call unless the party identifies themselves by name and leaves a number That was done in very detailed fashion To date and to my knowledge, you've not attempted to return any of those calls and we've not had any voicemails from you Perhaps you're using an incorrect phone number I also just left my cell number for you to call That number is [redacted] I would like to further discuss this claim with you at your earliest convenience Regards, [redacted] The UPS Store [redacted] StLouis, MO [redacted] fax [redacted] @theupsstore.com

Customers Payment was refunded on 7-06-

Dear Ms [redacted] We hereby submit the following in response to the above referenced complaint.We were notified by the customer on or about January 4, that her package had not yet been delivered to her designated recipientWe gathered the necessary information and contacted UPS.As noted in the enclosed copy of the Tracking Information, on January 6, UPS noted that “We’re attempting to verify the package location/ Lost package investigation.” Normally it takes UPS to days to complete their traceOn January 11, UPS noted “We’re attempting to verify the package location/Claim issued.”As stated in the enclosed copy of UPS’s cover letter, dated January 15, 2016, “We regret that your shipment with UPS was lost or damagedIn order to expedite the processing of a claim, please promptly submit the required information listed below.” Included with the UPS cover letter is the enclosed copy of UPS’s DAMAGE/LOSS NOTIFICATION, and REQUEST FOR CLAIM PAYMENT formHowever, we did not receive these documents until January 20, 2016.On January 21, the customer called the Store and we informed her of UPS’s aforementioned documents that we received, and that we would be able to file a claim for the declared value of $that she agreed to when she shipped the cell phone.However, the customer said she would not accept the $declared value and that she wanted more compensation.Enclosed is a copy of the Parcel Shipping Order (PSO) Terms and Conditions - The UPS Store and Shipment Receipt that the customer signed on December 17, when she shipped her cell phone.Enclosed is a copy of the PSO with highlighted sections disputing the customer’s Complaint ID [redacted] and supporting UPS’s willingness to process the claim at the $declared value.We have honorably fulfilled our responsibilities to the customer and will continue to do so in assisting her with the claim for a Declared Value of $as she had previously agreed to in the signed PSO on December 17, when she shipped the package.George [redacted] K [redacted] MemberEnclosure

Business Response to a ComplaintComplaint ID#: [redacted] Company Name:THE UPS STORECompany Contact:JIN N**Company Phone: [redacted] Company Email:STORE***@THEUPSSTORE.COMPerson Who Sent the Complaint: [redacted] Staff Member:Response:We have recently received a complaint from [redacted] stating that he was over charged with the shipment and the faxingWe did acknowledge the mistake of the shipping quote and have fully reimbursed [redacted] of $132, the mistake occurred due to training our new employee, and she was confused with the delivery choices that was availableHowever, it is misleading that we charged $for two pages of faxing, since we charge $per pageAdditionally, there are no other UPS store that have prices lists available to show in the store

Just to let you know since I did not hear from [redacted] I called HerFirst I apologized for my [redacted] trying to protect meShe did not ship her package with me, but instead of sending her a voucher I told her I was going to mail her a check for that would have been what she saved if shipped at cents a pound Thank You for bringing this to my attention [redacted] ***

I was very satisfied with the service that Mr [redacted] provided for my home's central air conditioner He came the same day He found the problem and explained it to me in detail outlining the options that were available to me He was professional and courteousHe did not attempt to sale me on any other services or products but made me aware of what his company had to offer I have recommended him to a family member

In any event, we have decided in good faith to remit [redacted] ? the $Kindly, inform her that the check will be in the mailIn conclusion, we do stand by the statementsas asserted by our associate that ? Ms***? did refuse for Center Pack option and said she didn’t want to pay extraAt the end of the transaction she also signed the document (see attached) which clearly states that The Center is not responsible for any damage to shipments packed by the customers.? ?

Dear Ms [redacted] We hereby submit the following in response to the above referenced complaint.We were notified by the customer on or about January 4, that her package had not yet been delivered to her designated recipientWe gathered the necessary information and contacted UPS.As noted in the enclosed copy of the Tracking Information, on January 6, UPS noted that “We’re attempting to verify the package location/ Lost package investigation.” Normally it takes UPS to days to complete their traceOn January 11, UPS noted “We’re attempting to verify the package location/Claim issued.”As stated in the enclosed copy of UPS’s cover letter, dated January 15, 2016, “We regret that your shipment with UPS was lost or damagedIn order to expedite the processing of a claim, please promptly submit the required information listed below.” Included with the UPS cover letter is the enclosed copy of UPS’s DAMAGE/LOSS NOTIFICATION, and REQUEST FOR CLAIM PAYMENT formHowever, we did not receive these documents until January 20, 2016.On January 21, the customer called the Store and we informed her of UPS’s aforementioned documents that we received, and that we would be able to file a claim for the declared value of $that she agreed to when she shipped the cell phone.However, the customer said she would not accept the $declared value and that she wanted more compensation.Enclosed is a copy of the Parcel Shipping Order (PSO) Terms and Conditions - The UPS Store and Shipment Receipt that the customer signed on December 17, when she shipped her cell phone.Enclosed is a copy of the PSO with highlighted sections disputing the customer’s Complaint ID [redacted] and supporting UPS’s willingness to process the claim at the $declared value.We have honorably fulfilled our responsibilities to the customer and will continue to do so in assisting her with the claim for a Declared Value of $as she had previously agreed to in the signed PSO on December 17, when she shipped the packageGeorge [redacted] K [redacted] MemberEnclosure

I feel that UPS was negligent for not informing Me of a fee by the UPS Store when They offered to send the package there for free and telling Me I would need photo ID to pick it up, no mention of money.When talking to UPS manager He told Me they would put a notice on the web sight. I wonder if they... ever will.UPS should refund the shipper the shipping cost so they can send the package to Me without Me or the shipper incurring any extra expense.My main motivation is to see that this does not happen to untold numbers of customers using the [redacted] Thanks***

Sewer issues are one of the biggest nightmares a homeowner faces [redacted] I is the one to fix them Had a major break in my year old sewer line It was still usable, but not for long Rather than wait for a catastrophic failure, I made the decision to fix it now Two choices: dig up the entire line or reline the pipe After much research, I decided to reline the pipe This is definitely the way to go Would have cost more than $20,dig up and replace the entire line [redacted] and company did the reline for less than half that price (Do your homework There was a big difference between companies.) [redacted] definitely knew his stuff I had three other companies take a look and give me bids on the job [redacted] was the ONLY one who correctly located the sewer line (One company was feet off â and their bid included â $for every additional footâ beyond their estimate.) Since this was a non-emergency problem, we were able to move the install date to accommodate bad weather This meant the pipe was installed under conditions that supported the best outcome [redacted] was all about doing it RIGHT; doing it fast just to get it over with was not an option Highly recommend [redacted] and [redacted] for any sewer issues Polite, courteous, professional Great experience

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted] *** --------------- Ms [redacted] previously stated: “each box would cost him $40.00 plus tax for packaging plus the cost of shipping to his now known address.” I was NOT told that. But following that logic, the total charge would have been $80 for packing the two boxes, plus the cost of shipping. $126. That would be $206. However that sum is still far more than anyone could justify paying to ship an item sold on [redacted] for $325. I would have never agreed to it. “I am responding again to the complaints of this customer. This customer was told to the best of our ability what the charges for packaging and shipping would be. He can try to spin this any way he would like, but we both know what happened.” We both do know exactly what was said, and what happened !!! “Once the items were packed and his shipping cost was given to him, if he did not want to ship it because of the price he didn't have to. All he had to say was no. Nobody told him he had to ship it.” If she really means this statement, why wouldn’t she have responded to one of my 4 requests for the price? She apparently spent the whole hour packing my china. I had assumed the one hour she had my china in the back room, that she was tending to other business. Does anyone think she would have willingly unpacked? Ms [redacted] presents as an intimidating person. It is my opinion she does not expect to be challenged. “Just because he didn't like the price doesn't mean he can go ahead and have a service provided, and then demand a refund. No one in this store was being deceptive or misleading. Yes, I did have knowledge of the conversation he had with the first employee he spoke to, because she is my mother.” I believe she did not speak with the first employee, she now identifies as her mother, until I after I brought up that prior conversation. “I have been in business for 10 years; we give an estimate on all packaging, and shipping to the best of our ability.” I asked FOUR TIMES. I never got an answer. She was completely out of my view. I NATURALLY ASSUMED SHE WAS IN THE BACK TENDING OTHER MATTERS. I COULD NOT BELIEVE SHE HAD THE AUDACITY TO PROCEED with packing. “I would rather have someone tell me no before I pack their items than to wait until their items are packed and not happy with the price after the fact.” I didn't know the items were in process of being packed. Ms [redacted] would have had some idea herself, of what the china probably sold for. An honest business owner would have inquired upfront if I were certain I could justify spending that amount of money, for that type of item. WHO WOULD EXPECT TO PAY $325 TO SHIP AN ITEM BEING SOLD FOR $350? If I had told her to put everything carefully back into the boxes I brought in, I don’t believe she would have done that. I’ve thought about that point a lot, and I believe it would have required outside intervention, possibly from police, to achieve that. “We are not talking about the items not being packed properly, or that I sent them to the wrong place, or that I didn't send them at all. He got everything he paid for, he just decided he did not want to pay for it after the items had arrived at their destination.” That is totally insulting. And she knew the moment she finally did tell me the charge that I was extremely upset and completely dissatisfied. I told her so in no uncertain terms. I now spoken with quite a few people who have also had bad experiences at Ms [redacted] ’ store, and state they will never trade there again. I WILL BE TAKING LEGAL ACTION IF THERE IS NO REFUND.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: even though I signed the agreement on renting the mailbox, but it is never verbally communicated to me on such a rigid, non-flexible restriction Just like you buy an item from a store, it still has days of return policy I am actually not asking for full refund, in fact I am asking for an "exchange", an exchange to another product which is 3-month mailbox rental service I have to conclude that this is very disappointed business that do not put customer as a top priority Regards, [redacted] ***

Revdex.com: At this time, I have not been contacted by The UPS Store regarding complaint ID [redacted] Regards, [redacted] ***

Dear Revdex.com Reference Case: [redacted] -The-U·PS Store in GreenwoodWe are a franchise that we purchased from UPSAll we do is input sender info, receivers info, size and weight of the box and UPS tells us what to charge the customerWe ship through !SHIP which is owned by UPSThe price is the price that UPS tells us it should be and there is no changing thatWe have no additional chargesUPS guarantees all The UPS Store locations their best priceThis customer did add $of insurance and that did increase his shipping charges from $to $Sorry you were bothered with this but when the customer came in and paid they had no problem with the chargesff they would have called me directly I would have explained how pricing is formulated and you would not have to bothered with this.Ifyou have any additional questions Ican be reached at 317-888- Thanks for your time Brian A W***,owner The UPS StoreS State Road 135Ste DGreenwood, IN

April 28, Dear [redacted] : I certainly appreciate the opportunity to address [redacted] s concerns about her visit to our store on January 31, 2015.In my previous letter I outlined a number of concerns with her packagingAs a franchise, we are evaluated on the number of claims and the dollar amount of claimsIf these exceed certain levels, our package declared value rates rise, increasing our costsSo we simply don't have the option to allow a customer to waive coverageUPS will still hold us accountable for the damage that occurred on our accountA few claims can result in our costs increasing hundreds to a thousands of dollars, far exceeding any profit that we would earn on the packageSo we believe it's in both our customer and our best interest to ensure that each package is correctly packagedI'm thankful that all of her packages arrived without damageOur approach has proven successful and has resulted in over a million packages arriving without damageSo while improperly packed packages can arrive without damage, we need to approach this with the goal that every package will arrive without damageWe welcome the chance for [redacted] to use our store for her future shipping needsWe offer a wide range of packing material and supplies for self-packingFor fragile items, we offer full-service packing to include building crates and custom boxesFinally, our pack and ship guarantee, covers anything we pack to include the material, labor, contents and shipping.Sincerely,Michael P.Owner

I acknowledge that I did speak to MsV [redacted] as well as another lady with a heavy accentWhen I went in to the store to pay the second $to retain the package, I was not happy and I did tell them that they had a nice racket going onI did not get loud, I did not call her out of her name, I did not curse, nor did I make any threatsI was not rude or abusive to her as she claimedAt no time did she (MsV [redacted] ) nor any other employee offer a refund In fact, they were quite clear that they would not give me a refund.I was told that the second charge was a reimbursement because she claimed they had to pay UPS for the return of the packageAdditionally, I was told by MsV [redacted] that I would have to pay a third amount of $to get the package resent by them I would not be pursuing this issue if they had made some attempt to do the right thing? On 3/22/2015, I contacted Liz at UPS customer service and she said that the package was signed for at the [redacted] Air Force Base by an employee named David (no last name provided) on 10/30/As of completion of the signature by David, the transaction between me and UPS was terminatedNeither UPS nor the UPS Store should have been able to determine the disposition of the package without my authorizationClearly, I was the sole owner of this package and should have been the only one to determine the disposition of the packageThere was no Contractual agreement that legally allowed neither UPS nor the UPS store to have possession of my packageTherefore, even if I checked the tracking system the first week of November 2015, it would have shown that the package was successfully deliveredI would not have had any reason to suspect that the package would be returned on 12/9/because the only record of delivery available to me showed that the package was delivered in a timely fashionMsV [redacted] argued that I had days to dispute the shipment; however, I was not notified of the delivery problem until over a month later Two UPS customer service representatives were the first people to alert me that there was a longstanding problem with deliveries to military basesSo I contacted the supervisor of the mail area who not only confirmed what the customer services representatives said, but provided a logical explanation of what likely happenedHe explained that only packages allowed to be dropped off in the mail distribution area were those delivered by the United States Postal ServiceHe further explained that UPS delivery people could come on the base, but could not come to the mail distribution areaSince the full name of the person who signed for the package is not known, there is no way to know if the package made it to the distribution area On the day that I initially took the package to the UPS Store I asked the clerk if they delivered to military bases and she said ”yes” and she saw no problem because they send packages to military bases all the timeThis definitive statement indicated to me that she knew what she was talking about, so I saw no reason to verify her statement as factualIf she had said that she was not sure, I would have gone to the Post OfficeIf it were not for the dissemination of this erroneous information, I would have mailed the package at the Post Office I would have been willing to accept half of the amount; however, since MsV [redacted] has resorted to lying, I want the entire amount of just under $ Regards, Linda Jones

Complaint: [redacted] I am rejecting this response because:Paragraph 1: I asked the seller of the equipment to drop itoff at the UPS Store to have it professionally packagedRegardless of what theseller indicated about it be indestructible, UPS Shipping will not shipanything without it being in a boxPutting the equipment in a box is why Iasked the seller to drop it off there.Paragraph 2: The broken part was not covered in bubble wrapwhen we received itUPS Shipping has sent me multiple times documents statingthat the equipment was improperly packagedI was never asked about the value ofthe equipmentHad I received any emails with receipts for packing and shippingI would have noticed the lack of insurance I am paying the bills, not the seller of theequipment, so I should have been asked about the insurance value not the seller.Paragraph 3: “dropped it off and left us to deal with the rest” I thought that iswhat the UPS Store does, professionally packages items for shipping.Paragraph 4: The two packages were separated atthe UPS Commerce City, COfacility (I have documentation)My guess is this iswhere the damage occurredI am “assuming” that the packaged had to be droppedfrom quite a distance because the broken base casting is 5/8” thick cast ironParagraph 5: I feel that the UPS Store shouldaccept some responsibility for the damageI was never asked about insuranceIused my UPS account number to simplify things (I guess I was wrong)The UPSStore should have been able to make sure that the shipping form was properlyfilled outThis would include address, phone number, account number,insurance, and suchUPS Shipping stated the equipment was not packagedproperly (I have the UPS document), this alone should be enough to accept some responsibility.The packaging was inappropriate according toUPS Shipping and I paid the UPS Store to package the equipment, so it is notjust UPS Shipping’s issueBoth companies need to accept responsibilityUPSShipping has agreed to refund the shipping the charges plus the $insurance.The UPS store needs to compensate the difference to repair the equipment.Please see my “Desired Outcome” in the original complaint.Sincerely, [redacted]

Dear BBB:I cannot provide you with an agreement because the original ***s of the UPS Store sold the store in September 2014; and these new ***s took over and they never provided me (or any... existing boxholders) with an agreement. When they closed my box they advised that they would hold all my mail and allow me to pick it up on Saturdays and I would have to pay $10.00 for each item that I was picking up from them. I agreed because I needed my mail because I was not allowed to forward my mail to any other address. Instead of them holding my mail they refused all my mail costing me hundreds of dollars to have my packages reshipped to me several times for them to do nothing but refuse my packages when this was not the agreement.I never signed an agreement of any kind with these ***s. Only with the previous ***s. All I know is I initially wanted to dispute this matter with UPS' Corporate Office but they said that I had to go to the BBB and make an individual store complaint, which I am doing. You can possibly have them provide you with a copy of my original agreement with the original ***s; but I personally do not have anything with these ***s because they never would give any of the customers a new agreement when they took over! Please help and do not close my case. I am sure you can request that they send you a copy of the agreement I had with the original ***s but I do not have with the ***s who own the store now! I am sorry!Attached is a copy of my first $10.00 paid to them before my box was cancelled. I was to pay $10.00 every week for each piece of mail or any packages that I received. This receipt can validate the $10.00 agreement but it's all that I have. [redacted]

sorry Cindy all cars are sold as is and we inform the customer of all issues we knowthe car only had the tire pressure light onwith any used car issues can happen at any time

Revdex.com spoke with the business directly regarding this complaintThe owner has reached out to the customer directly to address this concern