UPS Store

Dear Representative Revdex.com: In reference to the concerns lodged by Mr [redacted] , I appreciate the opportunity to dispute this complaintThe UPS Store is design for retail and small package customersWe accept prepaid packages as a courtesy to our customersThese prepaid packages are usually retuned shipments from online purchases weighing less than 10IbsMr [redacted] is a UPS "Business Customer or a "Heavy Shipper, not a retail customerAs Mr [redacted] stated, he has been dropping off packages at The UPS Store for a few yearsOver the years the shipping re-quired for his business has grown and he needs exceed to capability of The UPS StoreAs he stated, almost on a daily basis he is shipping ten or more very large packages weighing over lbsThe weight and size of his shipments has raised a safety concern in the centerThe UPS Store in question is a small retail location (square feet) and does not have the staffing or the space to meet the needs of Mr [redacted] businessWe have spoken to Mr [redacted] on several occasions concerning the challenges that his shipments poses for our centerOur corporate office has also reach out to Mr [redacted] with several viable options for his shipmentsOption1: As a UPS six-digit account holder, Mr [redacted] can arrange for a UPS delivery truck to come directly to his place of business to pick up his shipmentsThere is a nominal fee associated with this service, but this is the cost of doing businessOption 2: There is a UPS Distribution Center minute from The UPS Store in question that has the staff onsite to unload Mr [redacted] shipments from his truck (loading/unloading dock)There is no cost associated with this serviceOption 3: Mr [redacted] can meet the UPS driver at The UPS Store (6pm) and load his shipments directly onto the truck without having the large/heavy packages enter the centerThere is no cost associated with this serviceMr [redacted] has stated that he does not want to use any of these optionsAt this point Mr [redacted] should reach out directly to his UPS Sales Representative at ###-###-####, to find a solution to meet his shipping needsThe UPS Store, is a privately owned franchiseIt is our mission to meet the needs of our customers, but not at the risk to the safety of our staffSincerely, [redacted] , Owner ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: It is not truthful and their actions constitute fraud. Please see attached additional backup information and photos. Regards, [redacted]

The initial portion of the transaction was completed, when it was determined that a box was needed to ship this customer's item The customer was IN the store and told that she would need to purchase a box or the item might get damaged in transit The employee went in the back of the store to get the box and the customer left the store The employee found the customer in the parking lot and the customer said she was in a hurry and could we please call her This call was made shortly after that conversation and per the customer's request Three different employees gave the same version of this experience

We would be happy to look at Mr [redacted] tub, The charge is $If the tub has a mfg defect the material has a lifetime warranty and only labor will be charged at per hour to remove and replace the tub and wallIf it is deemed that there was neglect he would be charged for labor and material and would be given a estimateTodd N [redacted] V.PCT Bathworks Corp

Good Afternoon-Our office provided a refund of $to Mr [redacted] and the matter is considered closedHe is satisfied with the resolution Thanks, [redacted] The UPS Store, Inc[redacted]

I enrolled in UPS MyChoice It's been nearly a year and NEVER does the driver leave a package at my apartment doorIt doesn't matter what instructions I give him, he just doesn't do itI became pregnant in DecemberI called UPS and made sure that it was noted on my account that I was pregnant and he REALLY needs to bring packages to my doorOn May [redacted] (now months pregnant), I was expecting a packageI took the day off of work and everything and never left my apartmentHe never tried to buzz meThis package was pounds and he left it by the very front door near the street that doesn't even lockEven if I wasn't pregnant, why would you leave a pound package downstairs?? So I sent an email to UPS and complained about it and they promised me this wouldn't happen again Today, I'm not months pregnant and expecting a pound packageIt's a $cribMy aunt who purchased the crib requested that it be delivered to my apartment doorEven with the numerous no

Hudson River Community Sailing (HRCS) is a small after school youth development organization that also provides a sailing school to the community and private membership to adults. We are located at [redacted] *n New York City. Our location is a large grey building. We run after-school programs for public high schools in the area, and we are open EVERY WEEK DAY in the winter until 7pm, and EVERY DAY the rest of the year (excluding bank holidays) until 9pm. For 4-5 years we have received terrible service from United Parcel Service (UPS). The US Postal service delivers to us regularly, as do all other postal services. However, UPS drivers frequently fail to walk across the road to make deliveries to us. Instead, they LIE on their electronic forms, and claim that our business is "closed at time of delivery". This problem has been going on for 4-5 years. We have made numerous attempts to contact the local UPS branch at [redacted] Their solution is to deliver the

Mailed package one week ago from Palm Springs to SLC,as of today no package has arrived. The bad part is UPS rotten attitude and lack of concern finding my package. I mad mistake of using one of there independence locations's that is branded UPS making you think it is UPS store they were total useless blowing me off say its UPS issue UPS telling its there problem, plus from what I hear UPS does not pay its vendors..

I am highly upset and disappointed in the services I've received from ***Yesterday, December **, I was supposed to have a package delivered to me to my jobIt is marked on their system that the driver delivered the package, but that is not correct because I did not receive the package and I checked with the security who runs the front desk at my job and they stated they never saw *** deliver a package at 3:58PMI am highly upset as I have had issues in the past with *** and this package was a camera to take capture moments of this holiday season with my spouse and child, since my spouse is battling *** currentlyI called their call center and asked them to hold the package at the *** facility so I don't quite understand how the package was still delivered and what address the driver actually delivered it to
I was informed that Investigations Unit was going to send the driver back out to obtain the package from where they delivered it and I would be getting a call

My package was on a delivery truck to get delivered on Saturday all day I'm at home waiting for this package around 5:got a email stating that they attempted to deliver my package and my package will be at a *** access point I was actually looking through my window all day waiting for this package and I know no *** delivery driver came to my door so I went through my security cameras did not see any *** delivery driver came at my door at any time.So today is Monday so I have to go to the *** access point to pick up my package because someone didn't want to do their jobI'm so mad because no one try to attempt to deliver my package which is a lieCustomer service sucks

Called customer, no answerI left my direct contact information for follow up Explained to the customer I am in touch with PR and will get back to her once I have confirmation that her email will be removed.Sent email to PR for assistance in removing email from email list

To Whom It May Concern,The customer was contacted by our Assistant Service Manager whom explained the repairThe customer authorized the new ECM which was failed due to the shorted coolant sensorServices were rendered and the unit is running with no problems.*** ***Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They lied about me rejecting the package I have never rejected a *** package I re-routed this package to a "access point",*** Case number *** will indicate the "access point" declined the package, thus having it returned to the sender I was also never educated about the "access point" refuel option, had I know that was an option I would have not sent the package there I have used this location/option via *** multiple times and have never encountered this problem They have no customer service or any education about their policy and procedures.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This is the last email that I sent to *** ***You may find the reason why we could not help him furtherPlease read the below emailThanksHi, We did contact the person(*** inspection Dept.) before you e-mailed us but he deniedAnd tried to do through other line but they denied right away
When we talk to the person who was helping us, he did check the damaged clock and the repair estimateAnd he did not agreeMost of all there was no damage on the outer boxActual damaged part
is the top scrollsAnd one of bottom leg was glued and loosen so we
re-glued itAs you know, we did pack double box with peanuts and double bubble wrapsWe are doing almost yrs business here and thousands of fragile items packed and shippedYou said the bubble wrap was too tight but we packed lot more fragile items many times without any damageWe did try to solve but nothing happenedSorry, I don't think we can help any furtherJay

*** ***
Mr*** came to our location and paid $ and open mail boxHe signed the mail box agreement as well as he was given the receipt for itAccording to his signed agreement , it clearly indicated ( in paragraph 5- fourth line highlighted in yellow for you ) there is no
proration or any refunds for cancellation of any serviceAlso, the receipt that he received clearly indicates that there is no returns or refunds or exchange ( I also highlighted in yellow for you )The UPS Store is UPS company own and operated by individual franchise so transferring from one to other store is not an optionIf I was possible, I would had done it
If you want me to fax this please, let me know
Thank you in advance for reviewing my response.
Sincerely,
*** ***
*** *** ** * *** ***
Oakland, CA
*** *** *** *** *** ***Tell us why here

Orders are being fulfilled , if you could give me a little more time I will have the order out to you

We received your mail about delivery/customer service complaint however we as, just a UPS store We as a store do not handle delivery You are referring to the UPS warehouse in Laurel If you would like to place a complaint please call ***This is something
that is not associated with our store. Thank you

Response taken by phone: We have reached out to the consumer, apologized for the inconvenience and I believe we have come to an agreement to resolve this complaint

This is reference to a complaint received by this office dated 12/16/regarding tracking number ***The customer wanted to meet the driver to retrieve the above package, on that day the driver had another package for the customer but the original was rerouted to the UPS store on
the *** *** *** *** **When the customer met the driver he was confused because it was not the package the customer was looking forAt that point the customer called UPS store and talked with someone named *** who according to the customer was very helpfulReminder that the UPS store located at *** *** ** *** is a separate business from UPS located at ** *** *** *** *** The customer wanted their package rerouted to the UPS store which was done, the customer wanted to meet our driver which was set upThe issue was with the UPS store not UPSWe have no control over UPS Store nor its employee's

Dear MrAlexander and Revdex.com,
I am sorry for the loss or damage to the contents of the shipment. On behalf of UPS and The UPS Store we try to mitigate the process of the claim as quickly as possible. UPS has a third party Insurance Company handling these claims
It sometimes can take to Weeks to completely process these claims(Being in this business for years I have seen claims take much longer.)
A Payment was sent out via USPS for $on July 30, in regards to this claim.
Please feel free to contact me if I can be of better service
Sincerely
*** ***
The UPS Store #