UPS Store

Dear ***: Since the incident happened, I have been with the customer for the insurance claim processThe claim has been approvedHowever, UPS requires the receiver to submit the repair estimate to assess the claim fairly and accuratelyThe receiver lives in New York City and told me it will cost for transportation and the repair estimateThe receiver was informed that UPS will cover the cost of the repair estimate and I will cover the transportation cost by email on 12/10/2014.- Please see attached.I understand it is not very convenient to get a repair estimateHowever, the claim process cannot be completed without the repair estimateI will do my best to help the customer receive the claim check as soon as he submits the repair estimateIf you have any questions, please contact me at [redacted] or [redacted] Thank you.Sincerely,Steven L The UPS Store

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Please note that a follow up call was attempted to Ms*** She has yet to return the call I've also just received another letter from Revdex.com addressed to the former owner of this store Please confirm that you've now changed your records as outlined below

It has not been proven that one of our employees took said envelop? The customer told us that Walmart was going to reimburse? him since there employee did not get proper ID when cashing the money order

From: [redacted] ( [redacted] ) Sent: Friday, September 11, 11:AMTo: ' [redacted] @centurylink.net'Subject: FW: Revdex.com complaint about printing Hi ***- We were contacted by the Revdex.com regarding a pricing concern for printing at The UPS StoreI’m very sorry you were not satisfied with the pricingPlease be aware the on-line offering and The UPS Store (in-store) printing are distinctly different servicesWe do apologize for any confusion caused We contacted the on-line service provider and reviewed the transaction details The UPS Sore is an independently owned and operated franchiseWe are unable to provide any refund Kind Regards, [redacted] The UPS Store, Inc Customer Relations 858- [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] In reference to complaint ID [redacted] , This action will not resolve my complaintI have given UPS proof that the gift cards were worth I gave them my receiptI would like payment in full of the This would resolve my issueThe UPS store told me they only insure up to 100.00, but the 1-number said it is up to the store as to whether to pay the full price of the gift cards or notI am getting conflicting informationIt has been since December that we have been trying to resolve this matterIt is clearly UPS's faultI should be given my money backThat is what would resolve this issue

Initial Business Response / [redacted] (1000, 6, 2015/12/15) */ I am the managerShe came in and the transaction was a little over $She swiped the car and the charge was denied timesShe called a family member and her family member put money in it and she swiped the car again and it was deniedShe showed me and there was a $charge showing but the charge from our store was a little over $The bank verified that there was a $charge but it was not applied to my accountMy credit card company verified that the amount taken from her account was not applied to my accountThen, she brought up a package sent to CA & it was returned it to her houseI explained to her that when a package shipped from a UPS store and it is returned, it becomes back to the UPS storeI told her that if the package was returned to bring it in and we would ship it again and pay for itI tracked the package she shipped and it was delivered to San Diego, CA in OctoberI am sorry she feels badly about our storeI did not mean to belittle her, I was just confusedIt sounds like her bank may have charged her twice and she needs to dispute the chargesThe only money from her that I received was the charge for a little over $for the services I providedI did not receive the money for this transaction twice so there is no need for a refund

We have already mailed the consumer a check

[redacted] from: [redacted] to: [email protected]: Tue, Apr 28, at 11:AMsubject: Complaint ID [redacted] April 27, 2015Ref: [redacted] [redacted] , submitted 4/7/2015Revdex.com,Thank you for extending my response time as we were out of state for my mother’s funeral.I did review [redacted] ’ complaintWe did spend many hours filing emails and faxes to UPS Claims for the damage to her vacuumOur store has been in Casper for years and has excellent customer services [redacted] shipped her package, which she had packed herself, in JanuaryWe did file all the claim requests and forwarded photos to UPS Claims and they denied her claim due to insufficient packingThe file is now pages and still growingWe have copies on file of where several agents in the claims department had worked on her claimI called and talked with the UPS Store in [redacted] that originally packed her vacuum when she shipped it to CasperThey specifically stated that they DO NOT use newspaper as packaging materials, as that would be a violation of their agreement with UPS and UPS Retail Stores Corporate policiesThe photos [redacted] provided us show newspaper was used when she packed the box for return I am confused as to what she believes is “trying to shift the blame for their unpopular deed and shirking all responsibility” What unpopular deed? Why would I spend this many hours if I were shirking all responsibility as well as “works at all odds with the Customer, as in a game”? I had the insurance company send her the same information they sent me which state their packing guidelines were not followed and the claim was denied I’m not sure why she feels that my store is responsible for the damage to her package I feel bad that her vacuum was damaged in shipment, but I have done everything I can to help [redacted] in this matter I have followed and performed all of the steps we are supposed to when filing claims on damaged packages per UPS’ claim department In the end, it is not me, nor my store that decides on whether or not a claim will be paid, that is up to UPS’ insurance company[redacted] Owner

I am filing a complaint on the main UPS Store in San Diego at [redacted] Court West San Diego CA [redacted] *** # [redacted] where the problem startedThanks [redacted]

Initial Business Response / [redacted] (1000, 11, 2016/09/06) */ Customer asked us to mail an envelope for her which we didThe cost was for regular first class mailWe have been in business for years and never had a complaintWe offered her the tape to seal the envelop and we had no knowledge of what was in the envelopeHowever, mailing money is against the law and should never have been mailedAs for the gift card, we told her if she would simply cancel the card that we would look into refunding the money she incurred in reissuing the cardAs the owner, I have communicated with my staff and found no fault in our actionsGift cards are the most stolen item at Christmas time and we never like mailing them because of that

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBut we still need to resolve the issue! Pleawe tell me next steps!! Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because no notification was given at time of shipment I am sorry if this complaint continues to be forwarded to the wrong UPS party but every time I contact UPS corporate, they direct me to the UPS store in [redacted] I am stuck in a loop with this complaint and I don't know who to talk toHowever, the issue remains I was not notified at the time of shipment that customer packaging was not covered for damageI paid over $1,for my computer (receipts available) and would gladly have paid the extra $to have UPS package it had any notification been givenThis is proven by my purchase of insurance which I believed covered damage Regarding the specific language of liability, your previous note states customer packed packages are insured for loss and "may be covered for damage." I would like to know in what instances would a customer packed package be covered? The language is vague and I would like a clarification.Regards, [redacted] *** P.SUPS has also failed to contact me in any instance about the status of my claimAfter my initial submission of the damage package, UPS never contacted me on the status of the claimIt was only after weeks when I called the UPS [redacted] branch did I learn anythingI have since submitted an appeal which again had to be routed through UPS [redacted] However, I again have heard nothing about its statusRevdex.com seems like the only avenue to retrieve a responses from UPS

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

We have never had any communication from Mr [redacted] about an issue with his packageNo phone call or email nor did he stop in person to ask any question or let us know that he had an issue with his packageHe might of contacted [redacted] the earner but that is not usWe are not related to *** We have never had any communication from Mr, [redacted] about an Issue with his packageNo phone call or email nor did he stop in person to ask any question or let us know that he had an issue with his packageHe might of contacted UPS the carrier but that is not usWe are not related to UPS However, this package was delivered on time within the expected window of delivery timeAt no point in time was Mr [redacted] given an exact time and date for delivery, only an estimate that we had received from the carrierWe tell our customers the estimated date and advise them that it could be delayed a little bit due to customs and boarder delays once it leaves the USAThere is no date specific delivery on international shipments due to the act that the shipping carrier cannot control the government of the receiving country or any slowdowns, holds or delays that the destination country places on shipments Also, this The UPS Store DOES NOT DELIVER OR TRANSPORT ANY PACKAGESWe are not related to UPS the carrier or [redacted] the CarrierWe merely offer the services of the two companies and we fulfilled our end by giving the carrier of Mr [redacted] choice the package on the day that he came tn to ship itMr ***'s package traveled to Canada where it was delivered on-tlme Mr [redacted] signed a contract that explains we do not deliver any packages and that we will give the package to the carrier of his choice for them to transport and deliverIn this contract specifically # it states we "the UPS Store are not Liable for failures of the carrier to make a timely delivery on a specified date and time "if Given"And that any stated date and time by the carrier is an estimate that we received from the carrier and is not warrantedAlso it says the estimated delivery date of 8/The package was delivered on 8/ Had Mr, [redacted] contacted us at The UPS Store, we would have been more than happy to assist him how ever we couldAlbeit this package was delivered on time for the price and service option that he wanted to pay for I have also included a printout from the [redacted] website August was a Wednesday like todayIt was delivered on Monday the 25thLike the print out shows that fastest service would go out today and be delivered on MondayThis goes to my point that we did not tell Mr [redacted] the package would e delivered on FridaySee Attached Thankyou The UPS Store

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2017/02/13) */ Revdex.com, [redacted] Reference Case #XXXXXXXXX ***, First I would like to clear up some issues with this complaintWhen the customer attempted to pick up the package the store could not find itThey did an exhaustive search of the storeOnce that was complete we contacted the delivering shipping company to determine if the package was accidentally picked up by the driver during package pick upOnce it was determined that there was no way to find or retrieve this package we reached out to the customer on numerous occasions for a receipt showing the value of the phone so we could reimburse the customer for the costWe received that requested information on approximately 2/3/17, after this complaint was filedThe documents we received from the customer show two different amounts dueWe are currently trying to determine the correct amount to payThe customer has been kept informed as this process is proceedingWe are still waiting on the company to contact us about which value is correct Guy [redacted] Operations Manager JPolo Investments/Future Investments Indy LLC c/o The UPS Store [redacted] Bloomington, Indiana, XXXXX (P) XXX-XXX-XXXX Cell XXX-XXX-XXXX [redacted] @theupsstore.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/02/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) There hasn't been any follow up, nor apologyThis company lost my package over a month agoThey are trying to pay me around [redacted] for a brand new iPhone The [redacted] price is a buyout of the lease, which is only valid if the phone is returnedBecause I never received the phone, I can't return itThe price of the phone is [redacted] If the Revdex.com is unable to assist, I can coward this matter to the Indiana Attorney Generals officeJust for clarification, I was told for weeks they were still looking for my packageOnce I mentioned, filing a police report everything was expeditedThe retail price for an iPhone with T-Mobile is [redacted] Why can't a check be cut? An apology be issued?

Complaint: [redacted] I am rejecting this response because: I rejected the claim of the UPS StoreWhen dropping off the package I left the package in the possession of the UPS Store customer service representativeI did NOT have any interaction with the UPS driver or UPS therefore this complaint is properly placed with the UPS StoreThey lost the packageMy business interactions was with the franchise and its representativesI have no way to confirm that they in fact handed the package off to the driverThere is NO confirmed proof of that I would like the UPS Store to search for the package within their establishment and to please use their security cameras to resolve this matter quickly and professionallySecondly, the UPS customer agent at NO point in time advised to use the return label from [redacted] They in fact advised that I should NOT open the package which is where the return label wasLastly, as indicated I have on multiple occasions contacted [redacted] and opened a claim with them and their legal teamThey have confirmed the package was not returnedThank you, Regards, Leemu Jackson

In reply to complaint # [redacted] :To whom it may concern:Nothing else can be done for this customerWhen shipping a package, customers can opt to declare a value for their package, it is not 'insurance'When damage occurs, UPS requires the item and packaging be inspected for sufficiencyIn this case the customer claims to have bubble wrapped the item but UPS found the packaging insufficientWhen the customer requested we dispute the denial, we did soUPS' insurance company still decided they would not honor the claim due to the poor packaging job the customer did on the TV.The customer did not purchase a 'TV Box' from us as there is no such thing for sale hereWe do not pack TV's at The UPS Store because there is no sufficient way to package them and they are prone to damage; the customer chose to ship her TV in spite of that.Again, there is no 'insurance' that can be purchased for shipping items that can be damaged, the customer can only declare a value and then when damage occurs it is up to UPS' insurance company to honor or dishonor claims we submit based off of their criteria requiredWe are not owned by UPS' we are The UPS Store and do not have any control of UPS' policies and procedures.We have done everything we can for this customer to try and get her claim honored from our end but at this point there is nothing more we can do for her and will not be contacting her- especially since she has threatened us.Thank you,The UPS Store #[redacted] ***