UPS Store

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This letter do not explain why I did not get payed for my lossThis letter states I missed spell the name of the company I had insurance on my packageIf you go line per line on my receipt them will find that I had insurance.Regards, [redacted] ***

I contacted Al's Fence and Deck on Wednesday, April 27, about installing a feet 3-rail, split rail fence with two gatesThey came out and measured within a couple of days and had the materials delivered two days after thatThe fence installation began on Monday, May [redacted] worked with his two sons and another associateThe turn-around time from the time I called to the time they started was extremely fastThe work was done in a timely manner and the quality of work was excellentThe materials were pressure-treated yellow pine from Marleau HerculesI had 8-bids prior to selecting AlI selected him based on the reasonable cost and on how quickly he could get the job doneI would definitely recommend himPotential customers are welcome to drive by our fence in Waterville to see his workI am not related to him or any member of his company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe UPS phone rep told me to settle with the store, and now the store is telling me to settle with UPSClassic "hot potatoe"Ultimately it is the store's responsibility, the service provider, to ensure they are charging the customer correctly Regards, [redacted]

To whom it may concern, We explain duties and taxes with every international shipment we send so that w can avoid a situation such as this. We train all of our employees to ask if the customer knows about the possibility of duties and taxes and explain that we have no control over what is... charged once it gets to its destination. These duties and taxes are fees that Canada is charging for shipping items into the country and are not fees that we or UPS are collecting. We are very confident that duties and taxes were explained. While we do not believe that duties and taxes being assessed should have been a surprise we understand the amount assessed in relation to the amount spent on shipping can be. We are willing to pay the amount requested by the customer in this instance. The funds requested were not charged by our store so to clarify, this is a reimbursement, not a refund. The shipment was sent to Canada so the amount she is asking for needs to be converted to US currency, once converted the amount is $51.65.We have spoken with her via telephone on Wednesday, August 19 and she has agreed to this settlement. Check number [redacted] was issued and mailed to her address today, Thursday August 20.- The UPS Store Kingstowne

ID# [redacted] To Whom it May Concern:The complaint received is from a customer who came into our store and sent her package over night to the [redacted] on Tuesday August 9, 2016 for guaranteed delivery on August 10, 2016, tracking # [redacted] . The package was delivered as... guaranteed on 8/10/16.The customer also pre-paid another overnight delivery for her package to be returned to her from [redacted] ***, tracking it [redacted] . When a customer pre-pays an overnight shipment there is no guarantee by a specified date, because the date the customer receives the package back depends solely on when the receiver tenders the package back to UPS. So, the only guarantee about a pre-paid overnight label is that once it is tendered back to UPS, it will only take one business day from that date. [redacted] tendered this package, tracking # [redacted] to UPS on Friday August 12, 2015, which would guarantee delivery for the next business day, Monday August 15, 2016. The package was in fact delivered within the guaranteed time frame of one business day from time of tender to UPS. The package was delivered on Monday August 15, 2016, one business day from when the receiver tendered the package to UPS.We, The UPS Store, nor UPS, have any control over the turnaround time taken by the [redacted] ***. The customer's shipment was delivered within the guaranteed time frame for both of the shipment to and from the [redacted] ***. This was explained to the customer at the time of purchase, as well as well as when she called to inquire where her package was/why it wasn't delivered. The customer became irate and did not understand the explanation of the fact that the court had not yet tendered the package back to UPS, which is why she thought her package was lost.Attached are details on both shipments, tracking # [redacted] is the shipment that was sent from The UPS Store to [redacted] ***. As shown in the details it specifies a delivery date of 8/10/16 - which it was delivered on. The shipment progress page is also attached to confirm it was delivered an that date.Tracking # [redacted] - [redacted] is the shipment that was created as a return service label. As show on the details, there is no specified delivery date, it clearly states 1 Business Day under delivery date. The shipment progress attached shows that the [redacted] tendered the package to UPS on 8/12/16 and it was delivered to the customer, [redacted] on 8/15/16, one business day later as guaranteed.No refund will be issued to this customer nor a refund warranted here since she did receive the exact service she paid for.Any further questions or for clarification, please contact us directly. ###-###-####. Thank you, Samantha Z [redacted] - Manager, The UPS Store #5435

At this time, I have been contacted directly by UPS Store regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I was contacted by the local UPS saying that this would be resolved, yet I have continued to get packages left at the foot of the stairs or in the lobby or anywhere else EXCEPT the front door of my apartmentAfter the original incident, the delivery person also tried to push a pound package into my belly at months pregnant, yelled at me that he should take my package away and that he doesn't have a supervisor to report to, yet to my knowledge, he continues to be an employee of UPS In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Tell us why here Dear Revdex.com, Your e-mail's all look the same, meaning the Invoice's for Membership renewal's Look like this complaintAm sure sorry for the delayI know I probality Delected the First E-mail ( Bad on me) Yes I did take a phone call from the compliant about this Drop-off packageToday I found some other ways to find some records from that dayI still need the Tracking Number for her packageCould she please send it to me I might have the information that would help with her phone Shipment Thank you very much, [redacted] (619)540-***

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ Dear Revdex.com all we were trying to do was get this mail box holder to pay on her mail boxWe go threw this every time she needs to renew.She files complaints to are corprate,and its real easy, pay your rent on your mail boxShe cancels her credit cards before we can charge them, she say she does not trust us, thats just like calling us comon theifsWe dont need this type of relationship with a mail box holder.It was very simple we need you to pay on your mailbox, and its just a battle with herShe did not renew on her mail box, theres a day late policy, we sent her an email to pay her mailboxShe rather file a complaint Then just pay her rent.So we are not re-opening the mailbox just to keep going threw this again just to get her to pay her rentEvery three monthes Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Excuse me? I DO NOT have a mailbox at a UPS locationThe above incident took place at my HOME This response further demonstrates how unorganized this company is and how many complaints they must receiveIt is appalling to see how reckless they are with client information Final Consumer Response / [redacted] (2000, 11, 2015/05/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Please send me the information to forward this complaint on to the bigger entity that is UPSAlso, you should have someone proof your responses for accuracy and grammar Final Business Response / [redacted] (4000, 9, 2015/05/26) */ Dear Revdex.com we responded to the wrong email sorryas fro the complaint this customer has its with UPS we as a franchise dont pick up packages thank you

[redacted] leaves out the most important part in his statement. He had the tracking number in his possession before ever stepping foot in our door. He brought in a "PRE-PAID LABEL WITH TRACKING" for the package containing his phone to be mailed. His package had a Pre-Paid label already on it that... was actually meant for the [redacted] , NOT UPS. Instead he chose to bring it to us at UPS, which is fine...however we do charge $2.00 to accept THEIR (Post Office) packages. Already printed on this Pre-Paid label that [redacted] supplied to us on his package was, you guessed it...HIS TRACKING NUMBER. We do not and cannot supply anyone with a tracking number that already exists. [redacted] failed to record his own tracking number from his package before mailing it. Worse yet, after making a public complaint for something that was not our fault, [redacted] cannot be reached to explain any of this to him because he has not answered any of my phone calls to him. I have left him multiple voicemails and alternate phone numbers to call me back and he has not done so. If [redacted] had answered any of my calls instead of going straight to the BBB, I could have told him to contact [redacted] and ask them for the tracking number to his package, since they are the one who supplied him with the Pre-Paid label to begin with. He could then track the package and find out it's whereabouts. [redacted] would definitely have record of the tracking number since it was charged to their Post Office account.

This was a new run of coupons that just came out that had an errorsee printers acknowgement attached.I will be glad to refund the difference on her 31lb package to be @ 59cents a poundgiving her a cent refundThe sign ios now posted due to her bringing this to my employees attention

Tell us why here...It is difficult to comprehend the accusations made by [redacted] ***I can only respond by explaining these simple and unembellished truths to answer this complaint with professionalismBath Fitter was hired / contracted to remodel [redacted] bathroom at his request [redacted] signed a legal and binding contract at his own discretionAn agreed upon install date was given at the point of saleAt some point there after, due to the the horrid and un-kept condition of [redacted] neglected bathroom caused his plumbing issues to present more of a problem [redacted] then started calling our office and was extremely belligerent to all he spoke with while demanding an accelerated install dateHe was told repeatedly this was not possible as the schedule was full [redacted] lack of attention to his property does not constitute an emergency on Bath Fitter's behalf [redacted] signed the contract and agreed upon the install date at the point of saleAgain, this was done at his own discretionHe has falsely accused Bath Fitter of wrong doingBath Fitter is bound by state law to provide a legal and binding contract to it's customers with a three day wright of rescission [redacted] did not exercise this optionAll consumers are responsible for their own actions when signing a contracts as are we [redacted] lies and poor maintenance of his property should not reflect on the business practices of BATH FITTER nor taint our reputation [redacted] have no idea the amount of time, work and cost of preparing for an impending install as they have claimedQuite frankly it is a travesty to think a consumer like [redacted] have all the internet in its favor by lying, manipulating and exaggerating the truths behind a complaint about our companyIs there no accountability on behalf of the consumer to abide by the same laws we and all other legitimate businesses are responsible and accountable for [redacted] bathroom is approximately plus years oldIf they were not so irresponsible in maintaining the condition of this very old bathroom, this situation may not have occurred.To summarize, this complaint was done out of spite! The full refund of [redacted] down payment was infact refunded some time agoI can only hope the next business [redacted] illegally manipulate do not cause them the same unjustified burden they have caused us!

Thank you for the opportunity to respond to the consumer complaint referenced above.As a registered agent of the US Postal Service, our company provides private mailbox rentals for both personal and professional useWe offer mailbox rentals for 3, or months(Current brochure and contract enclosed) This service requires prepayment of the term and our contract clearly states that these monies are non-refundable (item of the Mailbox Service Agreement)Our POS system includes a prompt which requires our associates to verbal reiterate this point prior to accepting payment from the customer[redacted] acknowledged the terms and signed the contract on August 10, The next week she called to inform us that she was moving from the area and requested a refundShe was reminded that her the purchase was nonrefundable but we did offer to reduce her term to the minimum months and refund the difference in pricing [redacted] responded via email that this was not acceptableShe subsequently called our store to receive a bigger refund amountWhen informed her we could not offer more, she threatened to spread negative reviews of our store unless we provided a greater refund[redacted] indicated "Yes" to [redacted] that she was "informed of the merchant's refund policy at the point of interaction."We had started receiving mail for her mailbox a few days before she asked for a refundOur experience has been that once mail has been redirected by the US Postal Service to our store, it cannot be stopped for up to daysAfter [redacted] discovered that the US Postal service could not make a change to mail forwarding, she contacted our store to ask us to forward her mail that was sent to her private mailbox at our storeThe address she requested us to forward the mail is the US Post Office in the town of Haymarket, which is the same town as our store, which is odd since she said she was moving from the area in her initial request for cancellation.Please let me know if you have further questions about this transaction

I am rejecting this response because: You are a UPS storeYour job is to ship the boxesYou should receive the boxes that's part of your business regardless how big or how many are thereIf you are talking safety of your employee than you shouldn't have this type of businessProblem # 1It is a Statement that you made "We accept prepaid packages as a courtesy to our customers"You get paid by the UPS for accepting any prepaid packagesSo please don't say as "courtesy."You have to accept our boxes because you're UPS StoreProblem # 2The UPS Store is a small retail location (square feet) and does not have the staffing or the space to meet the needs of Mr [redacted] businessAnswer: All you have to do call the UPS Truck to do pickup your boxes times a day...Such as Christmas SeasonsPlease don't tell us that you don't have that optionsProblem # 3As he stated, almost on a daily basis he is shipping ten or more very large packages weighing over lbsAnswer: Your Employee refused to take any boxes from us nowIt doesn't mater how big or small? That's discriminationWe want to know how many SMALL boxes (Less than 25lbs) can we drop off during your business hours.We also want to know How many BIG boxes (Less than lbs) can we drop off during you business hours.Problem # 4You're making another Statements "We have spoken to Mr [redacted] on several occasions concerning the challenges that his shipments poses for our centerOur corporate office has also reach out to Mr [redacted] with several viable options for his shipments." Answer: We complained to the corporate office but they don't want to resolve the matterYou are willing to accept my boxes because when your employee make the Label & do the packagingThis way you want to make more money for your businessThat is not right The UPS Store, is a privately owned franchise but it is under the UPS rules and regulationsPlease provide us the UPS Policy that states you're not able to accept large or quantity If you don't able to resolve this matter, we will have no other choices beside taking Legal Action against you and your companyWe believe that your company are doing business which is not fair or ethicalYour company discriminating me by not accepting our packagesSincerely,Mr [redacted]

Dear *** I am complaining about the UPS store headquarters in San Diego customer service not letting me know about the status of my complaints with them in months; they have customer service for all their UPS store locations all over the country, so you shouldn't need the addresses of the stores The UPS store refers to their stores by store number

Revdex.com:At this time, I have not been contacted by UPS Store regarding complaint ID [redacted] .Sincerely, [redacted] ***

UPS StoreTraville Gateway Drive Rockville, MD January 27, Re; D [redacted] Dear [redacted] :Thank you for your letter alerting us to the complaint referenced aboveWe wanted to let you know that we have contacted the customer and issued her a full refundAt UPS store 4457, we pride ourselves in providing excellent customer service in a timely manner.Please let us know if you need additional information.Sincerely,Angel J [redacted] Lead associate

Complaint: [redacted] I am rejecting this response because: The UPS Store has not addressed the issue/basis for the Revdex.com ComplaintTo reiterate, the complaint is that the UPS Store refuses to issue receipts to customers for transactionsI hope that you will address the complaint rather than continue to misdirect the conversation and make further excuses I would further add that a business' option to request a UPS pickup is not relevant to that issue, and resorting to insults is unprofessionalYou are running a business where you are paid a commission to accept packages on behalf of UPS, and a certain level of business acumen and professionalism are expected Best regards- [redacted]

Our store is not responsible for the complainant's issueSince the package was a drop off, it is the customer responsibility to make sure the recipient's address is deliverableFurther more, the shipping label was created on UPS.COM and it was not created in our store by any of our associates, nor did we bill her for her shipping expensesThe shipping cost was charged to her by UPS corporate and not the UPS StoreWe are a separate entity from UPS; we are a franchiseIf the complainant has any issue she has to take it to UPS corporate*** *** ###-###-#### [redacted] - The UPS Store ***

Final Consumer Response / [redacted] (2000, 7, 2015/11/04) */ Customer has indicated that the business has satisfied the content of his/her complaint and the issue is now resolved

We understand [redacted] ***'s frustration, howeverMailbox Service Fee and Sfee are non-refundable items (NR) and that has been acknowledged by [redacted] when the purchase was being made.At this point [redacted] is more than welcome to use his mailbox for the remaining monthsBut we are sorry to inform him, that refund can not be processed