UPS Store

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello my name is *** *** my complaint # is *** is regarding the ups store by balboa charge me for a delivery a package that never was delivery after myself told to different peopleBut that happened months after
Regards,*** ***

We were able to fight with UPS corporate to refund the shipping and cost of the items damagedWe've spent hours on the phone trying to get this resolved for our customerAs of 12/6/17, UPS has accepted the damage claim and issued a check for $(Which includes shipping charges)This issue
appears to be resolved after hours on the phone with UPS

Initial Business Response /* (1000, 9, 2015/07/29) */
Hello,
This was an unfortunate mix up between two packagesBoth were being packed and prepared at the same time and the proper labels were accidentally applied to the wrong boxOnce this was brought to our attention we immediately went to
work retrieving Ms*** package from the wrong recipientThe package made it safely back to us and into Ms*** possession and her cost of shipping was refundedWe regret that this error occurred and consider the matter closed
Initial Consumer Rebuttal /* (3000, 11, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My recollection of the events are differentThe store did NOT go to work immediately to resolve the issueI had to escalate the issue with the corp office twice after my claim was cancelled before the missing item was locatedWith that said, my item was returned to me almost a month after it went missing and my shipping fees were refundedYou can close this case

This customer paid $to *** Systems for a federal fingerprint background check, not The UPS Store; The UPS Store does not receive any of the $After the customer has paid *** systems, they can come to our location and have their fingerprints takenThe fingerprints are
electronically forwarded to the designated agency, and results are sent to the applicant with the findingsOnline, the customer can print a receipt for the $they have paid to *** in fact they cannot be fingerprinted at our site without bringing this receipt with themAt this point, the customer has paid $to *** and The UPS Store has charged the customer nothingUnless they CHOOSE to purchase something, no fee is charged at our storeThere are signs posted for the additional service options that they may purchase on siteIn fact, we have been approached by the local university and hospitals to offer a service for their employees and students to purchase a proof/letter stating they were at our center on a particular date and have been fingerprintedWe do not discriminate, we do not know which customers work at hospitals, are students or otherwise- this proof is merely offered to everyone as a convenience so they do not have to come back
We offer an OPTIONAL, ON SITE, proof of print/letter for a $feeThis does not show the amount that was paid to *** and is not a receiptIt is a document that proves a person has completed their fingerprints and are awaiting resultsThis is an optional service, those who would not like to have it, or do not want to pay $5.00, do not have to purchase it
Thank you,
*** ***

Revdex.com:At this time, I have not been contacted by The UPS Store regarding complaint ID ***.Sincerely,*** ***

Customer came into store with open box / unsecured box to drop off.Customer was informed that there is a $taping service charge for her boxShe also was given the option to bring the box back taped and there would be no fee or the store would tape it for her for a $service fee
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Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint Contrary to O’Lyn’s accusation (1st sentence of their message,) we were very careful to insure that there were no inaccuracies in our complaintTheir response, however, certainly confuses the issues involved.As stated in our complaint (paragraph 2) we originally contacted O’Lyn about adding a new layer over our existing roofing (as well as re-shingling and repainting the two back dormers.) Only after being promised a 50-year warranty if instead we replaced the existing roofing did we decide to do so, despite the considerable additional cost to us.Furthermore, it was clear from the outset that we had no intent whatsoever to the roofing on the front of the house since it was much newer than that in the back and in good conditionThis never was raised as an issue having anything to do with either the workmanship or the shingle warranties on the back of the house.Before signing the contract we asked for clarification of “10-year Craftsmanship Warranty on Installation” and were told it referred to O’Lyn’s workmanshipWe also asked for clarification of “Lifetime Certainteed Landmark-Lifetime Owens Corning TruDefinition Duration” and were assured it referred to the 50-year warranty we had been promised on the shingles to be installedSince at the time we thought we were dealing with a reputable company we took them at their wordFurther, in Olyn’s response to our complaint these two are no longer distinguished/have been conflated.We are disappointed that O’Lyn hesitates to stand behind their work and the repeated offers of the representative they sent to us to develop a contract(Also see document #5, pages, sent with original complaint.) Clearly from O’Lyn’s perspective he was in error in the offers he made to us but his word was all we had to go on when signing the contractIf any of these questions had arisen prior to our signing we would have gone back to our original plan which was to simply add a layer to the back, for a fraction of the cost, albeit without an extended warranty.Therefore we stand behind our original complaintHowever, along with the 10-year warranty on O’Lyn’s installation as promised, in the spirit of compromise, we would be willing to accept a 40-year warranty on the shingles as suggested by O’Lyn’s representative, Mr*** *** who also signed the original contract.
Regards,
*** ***

Business Response to a Complaint Complaint ID#: *** Company Name: The UPS Store Company Contact: *** *** Company Phone: ###-###-#### Company Email: *** Person Who Sent the Complaint: *** ** *** Staff
Member: Response: The UPS Store shipped the customer's item according to all approved practicesThe Agreement signed by the customer upon shipping clearly states in number "We assume no liability for the delivery of the parcels accepted for shipment..." The carrier is UPS, not The UPS StoreThe UPS Store did not get any requests from UPS for any additional documentation for this package or it would have been sent right away, UPS, not The UPS Store, made the decision to return the item to the customerAfter several calls to UPS regarding this package, we were told just today that the customer's shipping money would be returnedThe customer did not give us time to respond to the situation before making complaintsOf course, the customer will not be given money to pay for an item that was returned to them in good condition as was the metal detectorSince we make contact with UPS to ask for refunds for customers, the customer is not required to spend time on the matterThank you for allowing us to respond to this complaintWe strive daily to serve our customers well and to respond to their needsJ*** ** ***, owner Sent on: 6/1/2:23:PM

sorry this is late but she came in here on the of may and told me about it and I refunded her money for the return packageI had no idea she was still mad about this it has been taken care of since the 16th sorry for the delay and there was inclement weather in the delivery area.....any more
questions please dont hesitate to call *** *** *** thank you

I paid $for express day delivery My package was supposed to be delivered on Wed I am still waiting After DOZENS of calls, and web chats, I am still waiting for my package Every time I call I get a different answer on why it wasn't delivered Final answer was that Loss Prevention put a hold on the package and no one else can release it Every time they same someone will call backNO ONE DOES!!!
This is not the first time, either I've had this same issue last month
This location is horrible and needs to be closed ASAP!!

July 17, 2014Dear ***:Please close this matter in your filesThe packages were shipped back to the original address and were delivered on July 7, Unfortunately, UPS made an error on the initial delivery of the two packages and returned to them to my franchise location
Since we are a franchise, it required working with the franchisor to get an ultimate resolution for *** *** and they were shipped back in an expedited manner.My manager will contact *** *** to refund the initial shipping charges and ensure that she is satisfied will the final resolution.Very Respectfully,

While I firmly believe this began as a simple misunderstanding, this issue has grown substantially given the inaccuracies in this complaint.The facts and scope of work (summarized) for this project is as follows:Customer resides in one half of a duplex dwellingCustomer contracted with O’LYN
Roofing to strip and re-shingle approximately one-half of her roof, to replace siding around window dormers and to re-paint replaced siding areasThis work has been completedIn the case of a duplex dwelling, where only part of a roof is being replaced, a warranty from O’LYN of years is standard. This is noted on the contract the customer signedWe have offered to pay for a 20-year warranty out of our pocket in an effort to satisfy the customer, however she was not amenable to this.There are several reasons a longer warranty is not possible, the most relevant being, in the event of a problem assessing root cause is in this case is virtually impossible. Half the roof was done by another company many years ago, so one product and class of workmanship exists on one half of the house, and a different product and class of workmanship exists on the other half. Several employees at O’LYN have had conversations with the customer in an effort to rectify the situation. While each of us empathizes with her belief she is entitled to a 50-year warranty, the fact remains the contract she signed included a 10-year warranty, we have offered to pay to increase the warranty to years, we have offered $and the 20-year warranty and she remains unamenable to any solution that does not include a 50-year warranty. Given the duplex nature of her home and the fact that we only replaced half of her roof, a 50-year warranty is not something we are capable of providing We are saddened the situation has reached this point, but have been unsuccessful in finding a resolution that is fair and equitable to all parties

Customer has mail sent here without the Mailbox number. Contract states the address and must be on the mail we receive for us to provide consistent, accurate and prompt delivery. We can have multiple names that are identical on mailboxes with no way of knowing
which MrSmith to deliver to without a mailbox number. As a result, this no numbered mail is put aside to evaluate, identify and notify our customer of the problem and which mailing address they need to correct. When they do a change of address form from the Post Office a Mailbox # needs to be included on the form. Delivery of an address without a street name is this equivalent. We have been in business for yrs with many Mailbox customers. This is usually appreciated if a mistake is made by the post office or the mail customer. We are so sorry for the confusion as the manager is now aware of the situation

Revdex.com:At this time, I have not been contacted by The *** Store regarding complaint ID ***.Sincerely,*** ***

11.0pt">When a u-verse customer returns his/her equipment, the staff always asks if the customer wants his carrying item (laundry bucket, bag, box, etc.) backWhen the customer requests the carrying item back, the clerk removes the equipment from the bag leaving the empty bag on the counterThe empty bag becomes the responsibility of the customer not the clerk's or the store's
Thank you for your inquiry
Store Management

I am a small business and depend on *** to deliver my goods to my customersThey have failed to provide their service to me for a few weeks now each time telling me a different excuseI have spent countless hours on the phone with them trying to resolve it but to no avail; they do keep charging my cc thoughWhen I finally called today (4.*.17) to find out if i'm on the drivers schedule the lady that answered, Ginelle, gave me attitude and told me not to use "that word" when I said that it was ridiculous that I needed to call to verify my pickup (when I shouldn't have to) "every *** day"She raised her voice at me and starting spewing *** and when I began to explain to her my frustration she hung up on me (it was 11:31am EST)I have spoken to numerous supervisors and all of them told me the same lie "your rep will call you; someone will reach out to you"No one ever didMind you, each call to *** is an average of about minutes longIt is out of control abusive what the

Dear Revdex.com, We are sorry that the package did not move, but clearly this is not this Store's problemWe are The UPS Store #*** located in *** ***, not UPS, the Package Delivery ServiceWe are the only Store in San Diego that is a member of the Revdex.com, so I get the problemPlease have
the party reach out to UPSThank you, *** *** Owner #***

I have already stated our position on this and have nothing further to addTodd N***

There was a delay in processing the *** return for *** ***Work order was processed and the cable boxes and modem have been packed and returned to *** with no extra fee to the customer

Tell us why here
Dear Revdex.com, Your e-mail's all look the same, meaning the Invoice's for Membership renewal's Look like this complaintAm sure sorry for the delayI know I probality Delected the First E-mail ( Bad on me). Yes I did take a phone call from the compliant about this Drop-off
packageToday I found some other ways to find some records from that dayI still need the Tracking Number for her packageCould she please send it to me
I might have the information that would help with her phone Shipment
Thank you very much, *** *** (619)540-***