US Federal Contractor Registration Reviews (%countItem)
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US Federal Contractor Registration Rating
Address: 9400 4th St N Ste 111, Saint Petersburg, Florida, United States, 33702-2525
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Elizabeth:
Thank you for helping our company obtain the women owned small business certification. You handled the process in an efficient and professional manner.
This is the stuff we love to read, ***! We're so happy Elizabeth was able to simplify your registration process and handle your WOSB certification. Please let us know if we can help you with anything in the future.
Awesome services. I cannot be happier. Thanks Paige you helped me tremendously.
Thank you for the kind words, ***! We're so happy the Paige was able to help you with your registration. Please let us know if we can help you with anything else.
High quality of professional assistance. Very efficient and supportive. Paige H. keep me informed throughout all the process until its completion.
We're so happy to hear Paige was able to provide such high quality service, ***! Let us know if you need anything else - we're just an email or call away.
Very Helpful. Process is moving along nicely with your help.
Thanks so much for taking the time to leave a review, ***! Please let us know if we can help you with anything else.
Getting things completed was relatively easy, but there were a few delays in the system. Staff was very willing to help in whatever way needed, but feel that the fees seem a little steep for small non-profits to have to deal with as an annual procedure. Could have given 5 stars, but the fees didn't help the overall rating.
Thanks for leaving us some feedback *** - we're so happy that our staff was able to help with your registration! Let us know if we can assist you with anything else.
Jessica S. is AMAZING! She helped our company complete an update of a registration that would expire shortly, as it was not done by a third party as promised, and who left us hanging. Jessica called back almost immediately and walked us through renewal efficiently. We will NEVER go anywhere else for assistance. THANK YOU!
We're so happy Jessica was able to save the day, ***! We're so excited to be a part of your team - let us know if we can help with anything else.
Melissa B. was extraordinary. Detailed, helpful, and goes above and beyond to ensure her customers are taken of. Melissa was patient and cool as a cucumber. I can't thank Melissa enough.
Thank you so much for the kind review, ***! We're so happy Melissa was able to assist with your contracting needs. Let us know if we can do anything else for you!
Elizabeth was very kind and helpful in every way. She was a great help getting my registration to go through. Thanks again Elizabeth!
that's what we love to hear! Our goal is to simplify the entire registration process for you, and we're so happy Elizabeth was able to do that and more. Let us know if you need anything in the future.
Savanna did and excellent job I will not use anyone else.
We (and Savannah) appreciate that kind of loyalty, ***! Please let us know if we can help you with anything else in the future. We're on your team!
Jessica S. and the entire team have made my experience great and I appreciate it. Their commitment to serve me, and actions they have taken, relieved any apprehension I had about proceeding in the first place. A great value!
Thank you ***, we're so thrilled that Jessica and the team were about to take care of your registration process. Our goal isn't only to serve you, but to be a member of your team! Let us know if we can assist you with anything else. Happy contracting!
Melissa and her team has helped me navigate through the SAM process in a timely manner. She is very responsive to emails. I would recommend her to other businesses.
This company defrauded me, they took payment and never provided the agreed upon services.
USFCR , 4-2-19, visa payment of $2,995.00, Case Manager: Mary K.
Email: ***@usfcrgov.com, Senior Acquisition Specialist: Marianne S.
Phone#: XXX-XXX-XXXX
Email: ***@usfcrgov.com, Client Relations Specialist: Salena H.
Phone#: (XXX) XXX-XXXX
Email: ***@usfcrgov.com.
On or about 4-2-19 I signed up for services provided by USFCR for Sam registration, government formatted website with email access, bid training, APP access and bid template review and assistance.
I was never provided the agreed upon services. This company defrauded me, for over two weeks I provided this company with all the information they requested. I requested changes to the website and access to the email but was never provided this. I sent this company bid templates for review and was never provided any feedback. I requested bid training on several occasion and was never provided any. Once I realized this company was not going to provide me with the agreed upon services I requested a refund. I was not provided my money back. This company still owes me $2,995.00 and have refused to contact me since.
If you are considering signing up with USFCR you better reconsider they *** not do what they claim they ***. They *** just take your money and leave you dealing with all this yourself, save your money and do it yourself anyways.
I want my $2,995.00 refund.
On 4/2/19, the client signed a contract for our Simplified Acquisitions Program which includes the SAM registration, Online Capabilities Statement (website), and our Advanced Procurement Portal (APP). The amount paid for these services was actually $2,950.00. All of these services have been provided according to the contract that was signed. The Online Capabilities Statement was completed on 4/4/19, the SAM registration was submitted/activated on 4/11/19 and APP became available to the client upon payment being received on 4/2/19. On 4/16, the assigned Acquisition Specialist reviewed/helped the client with their Bid Template and noted they would get the access to the email for the website as requested by the client. The client never paid for the Training service mentioned thus did not receive it. When the client submitted their cancellation request for a refund, the services were completed in full and the client had already disputed the charge with their bank. When a dispute is issued, the funds get removed from our account and held by the bank until the dispute has a resolution. We explained to the client that a refund cannot be issued while there is an active dispute and that all work was fulfilled. Prior to the client disputing the charge and requesting to cancel, there was consistent communication and help offered according to the services paid for. The issue becomes escalated here as the bank decided to award the funds in our favor after reviewing the evidence we submitted for the dispute. We do not refuse to contact this client. The client harassed our staff with highly offensive, foul language for which we had to kindly request that type of communication cease. Since then, we have not heard from the client at all.
Elizabeth S. was absolutely amazing to work with. I truly felt like she was on my team. She was with me every step of the way, heard my concerns, answered my questions and had great instincts on how systems and processes may hinder our registration process. Our registration was complex due to historical company ownership changes. Elizabeth helped me navigate the complexity of the process in light of these historical changes. She is amazing!!!
This is the kind of stuff we love to hear, ***! That's honestly our goal - we want to be on your team. Thank you so much for taking the time to leave us some feedback, and we're so happy Elizabeth was able to help you through. Let us know what else we can do for you and happy contracting!
Melissa, Stacy, and Robert were AMAZING! Super helpful in gaining expedited re-activation of our SAM registration that we inadvertently let lapse due to a hiccup with the account access being registered with a former employee. Thank you!
Thanks so much for taking the time to leave us a review, ***! We're so happy you had a whole team behind you for your SAM registration, and remedied that little hiccup. Let us know if we can do anything else for you.
Excellent service and done in timely and professional manner! I recommend using them for your certification process!
Thanks for taking the time to leave us a review, Tamika! Let us know if we can help you with anything else.
Melissa was absolutely fantastic case manager. She kept me in the loop, checked in with me and also followed up with me when I had a question. She was quick to respond and I am glad I was able to get my SAM registration completed.
Thanks for taking the time to leave us a review, ***. We're so happy Melissa was able to get your SAM completed, and fantastically at that! Please let us know if we can do anything else for you.
thanks to Elizabeth S. she was a great help with my SAM registration.
We're so happy Elizabeth was able to help you, ***! Registering can be difficult at times, but with USFCR on your team, it's smooth sailing. Let us know if we can help you with anything else.
Savannah was spot on and made the process quite efficient!
Thanks for your review, ***! We're happy Savannah was able to keep your process efficient and stress-free. Let us know if we can help you with anything in the future.
Melissa was very helpful, knowledgeable in the SAMS Registration Process, and she completed my SAMS Registration in a timely manner.
Thank you so much for reaching out, ***! We're so happy Melissa was able to get your registration done so quickly. Please let us know if we can help you with anything else.
Paige H. was extremely helpful in this process, I had never had to do this, so our Entity registration has some glitches which she took care of for me & I greatly appreciated it, she helped speed the process up as we needed.
We're so happy Paige was able to simplify your registration process, ***! We're always happy to help speed it up for you. Let us know if we can help you with anything else!