USA Moving Group

I am writing you this morning due to the no response of the company to my rejection on 9/15/2015, I received a call on 9/16/from a gentleman by the name of *** from the USA Moving Group at 12:pm (Arizona's time) from phone number 228-284-and I thought that the gentleman was calling me to resolve this issue at hand, instead *** was calling me to do a price quote, I then stated to *** that I was a customer already and I'm just trying to get this issue resolved about my furniture, *** stated to me that he would pass my information on to a supervisor and someone would call me back before the end of the business day, I never received a call back from the companyMy concern is that the company is stalling!! My furniture was picked up from my storage facility in Chicago, Illinois on August 28, and the reason why I had my items picked up on that day was so that I wouldn't have to pay for storage for the month of September in Chicago, I knew that my apartment in Arizona would be ready by September 15, 2015, USA Moving Group representative *** *stated to me that I would have month free storage at the companies storage facility and if my items had to be stored at their facility longer then I would be charged storage feesMy items were being stored in Chicago at the storage facility in a 5xunit at $dollars a month and USA Moving Group storage fee is $dollars a month per the contract in which I REFUSE TO PAY FOR STORAGE due to the companies lack of NOT TRYING TO RESOLVE THIS ISSUEI have made several attempts to resolve this issue and get my items, I have been dealing with this company since August 5, 2015!! My children and I are living in a bedroom apartment, sleeping on the floors not having a bed or covers to lay our heads on, not having plates or even utensils to eat with, not having a shower curtain up in my bathroom to even take a shower or even face towels to wash our bodies, I am new to Arizona and I came out here to get a new and fresh start, I can't even find a job at this point because I'm a Chef and all of my uniforms to wear in the kitchen, as well as my shoes this company is holding at HOSTAGE!! This has been stressful!!! All of the things that have occurred is this companies fault, I did my part from day one, the error that occurred was from *** *'s end because if you look at the original contract I gave him an idea of what I had in my storage unit, I made the deposit on August 5, for me to hold the price that I was given as well as the space on the truck, *** * instructed for me to go over to my storage unit to do inventory in which I did inventory on Friday August 7, and had taken pictures as well as did inventory, I called *** *on Monday August 10, and gave him the full inventory of my unit, *** *stated to me that he would revise my inventory (add on the additional items) and *** *didn't do that and that's the reason why I'm in this situation because of this company not doing their job/service!!

We do apologize for any inconveniences; the accounting department advised the refund will be processed as quickly as possible. We sincerely regret any delays

Complaint: ***
I am rejecting this response because: They made a verbal offer to waive the remaining chargesHowever, I have not yet been provided with any written documentation of this offerMore importantly, they remain unable to tell me when my possessions will be delivered, even though the contractual maximum of business days has passedThey say it's "on a truck" and they don't know when it will be deliveredI now see in various online forums that others have waited months, and wonder if they will ever receive deliverySo given all the verbal promises they've made and broken, I can not be satisfied until my possessions are delivered safely
Regards,
*** ***

Complaint: ***
I am rejecting this response because:If you reviewed the recordings of the conversations I have the following questions:Why did the sales agent say USA Movers is a moving company and not a broker? And even told me another company was when I asked if you (USA Movers) matched estimatesWhy did sales agent say my belongings would be to me 2-days (Monday June 1st as the latest)? Sales agent NEVER said my belonging would be placed in storageWhy did sales agent tell me there would be no walking fee becuase there was an eleveator in the apartment I was moving out and flight of steps to second floor in apartment moving into? Why was there no mention the DOT states that a flight of stairs consist of steps?Sales agent told me moving blankets were included and wrapping of furniture was included also. He did mention the wrappin of a TV would be extra, hence I have not complained about thatMy complaint has never been about the extra box I purchases nor the extra weightIt is and has been about the MISREPRESENTATION that you (USA Movers) was not a broker, the extra charges (as previously stated in multiple replies to this complaint), and the time it took (days) for me to receive my belongingAgain, if you listen to the recordings of my calls with sales agent (***), all of the aforementioned complaints will be understoodNor would I have used your services if you truly represented what you really offer
Regards,
*** ***

We do regret the move process did go as smoothly as planned and we do apologize. The customer made reservation with our office to have their
household items relocated. The pickup dates were scheduled for 7/24-25/2014, the customer advised their availability for delivery would be between 8-1-2-14. Our mutual customer electronically signed 7/7/agreeing to the terms and conditions. Which the following information is stated within the terms and conditions of the estimate: Based on the distance of your move, delivery may take up to Business Days (the range begins on the first day of the client's availability. The drivers driving mileage allowed per day is govern by the Department of Transportation,
The sales person assisted customer with making the reservations with the customer has been out of the office. This is the busiest time of year for the moving industry; all routes are scheduled to attempt to service as many customers as possible. We do apologize for any inconveniences we will not be able to administer a refund, however; customer can file a claim with our office for inconveniences

Complaint: ***
I am rejecting this response because:There was one attempt to contact me Friday in which the pick up was scheduled for be 10/ As stated I received a threatening phone call from the driver that if I did not choose 10/am I would not have my items picked up for days as he said he wanted to leave because it was convenient for himHe refused to back down after I stated I was not ready to move and would not accept no for an answerHe stated I would receive a full refund of my money per text messageScreenshot will be enclosedI expect a full refund and will choose a company that uses reputable drivers
Regards,
*** ***

The information remains the samePacking services are at additional cost, blanket wrapping as explained there is no charge If there are additional services including the adding of additional items, charges will be applied

We do apologize for any inconveniences; the customer in question cancelled her move on 5/4/2015. The information was forwarded to our accounting department; it will be processed as quickly as possible. Once the refund has been processed, our customer service
department will follow up with the customer

We do apologize for any inconveniences, when the customer made the reservation, the estimate was signed via electronically signature with the understanding the terms and conditions of the
estimate was reviewed and accepted via the customer. Please review the follow: Optional Accessorial Services and Additional fees (if applicable to the move): It is customary for the carrier to offer additional service options to the customerOptional services include, but are not limited to, storage, packing, materials, unpacking, appliance servicing, shuttle, long carry, rigging hoisting and lowering, wooden crating, exclusive use of vehicle, guaranteed delivery, etcIf customer orders an additional service or an additional service is required to complete the move then the charge for the service will be added to the final billOptional Accessorial post contract services not included in your estimate include:
First flight of stairs is included; each additional flight is $
Long carry: first feet are included; each additional feet will be charged $per feet
Shuttle service: if semi-trailer cannot get reasonably close to building or house for loading/unloading, a shuttle truck may be required to perform relocation at a minimum charge of $
Packing of fragile/delicate items (such as TVs, glass, etc.); packing and crating services not already listed within proposal; loading of bulky items (such as a motorcycle)
Packing supplies such as boxes, bubble wrap, etc
Storage: any additional month will be charged at $- $per cubic foot ($minimum)
For full packing service: All labor and materials to professionally pack all boxes, fragile items, and furniture listedIf additional items are added at time of pick up, then the total price for full service packing will be increased and adjusted by the guaranteed rate providedA new agreement will be presented at time of pick up
The customer did not request packing during the time the reservation was being confirmed. However; within the terms and conditions of the estimate it states TVsMust be packed.
At No time are deliveries guarantee, deliveries are schedule in accordance to logistics. If a customer request expedited delivery, that option is available at cost, it could range from $to $depending on the size of the move

Complaint: ***
I am rejecting this response because:USA Moving Group has not shipped in full our stuff An apology is not enough and they charged us 'extra pounds' which was never informed to us officially Non of their responses are being resolved.
Regards,
*** *** ***

We do apologize for the inconveniences; the customer made a
reservation with our office to relocate from PA to WV, moving an estimate weight
of pounds, a sum of piecesThe customer did have additional items; the
inventory did increase from pieces to pieces which cause the weight
to
increase from 3319lbs to lbs. Supplying additional cost, estimates are binding as long as the original
inventory remains the same with no changes. The customer in question transported additional. In regards to damages customer has been
supplied with the information to file a claim The services were rendered and as it states
within the terms and conditions of the moving estimate if there are additional
services it becomes the responsibility of the customers to observe the additional
cost

Customer made a reservation with our office to b relocated from PA to LA commencing dates were 2/or 12/ The services were rendered within the contractual agreement 2/12/ Customer signed and agreed to the terms and conditions of the contractual window which existed of a two
day window As for additional cost, we do apologize for any inconveniences The additional cost of $was being applied due to additional services being rendered We do apologize for any inconveniences

Our records indicate the request was received on May 4, The is being processed and could take up to business dates

Complaint: ***
I am rejecting this response because:I DON'T CARE WHAT CONTRACT I SIGNED OR WHAT I AGREED TO. I DID NOT AGREE TO PAY FOR ALL MY THINGS BEING MANHANDLED AND BROKEN. PLEASE SEE ATTACHED PHOTOS. THEY ARE ONLY OF OVER ITEMS WHICH WERE DAMAGED. I WANT SOME OF MY DAMN MONEY BACK TO REPLACE EVERYTHING YOU BROKE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! IF THE Revdex.com CAN'T ACCOMPLISH ANYTHING, MY LAWYER SAYS HE WILL BE GLAD TO REPRESENT ME IN MY LAWSUIT AGAINST YOU
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

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I spoke with a customer Rep at USA Moving Group today, 9/15/and was told that his system did not show that the refund had been processed He said he would have to email the accounting department for an update I asked to speak to a supervisor and was told he would have someone call me back I also checked with my bank today and they confirmed that no refund has been credited back to my account from USA Moving Group They are lying and continue to give me the run around!
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

We apologize for the delays, the dispatch manager has informed our office the delivery should be taking place Thursday or Friday of this week. He also has advised he will compensate the customer for the delays

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The refund is being processed as quickly as possible, we do apologize for the delays. Once the refund has been processed our customer service department will follow up directly with the customer

Complaint: ***
I am rejecting this response because: I am confused by this responseWhat is this phone number to? I have exhausted all phone options when trying to resolve this with the companies themselves, but have not been able to get through via telephoneOn the rare circumstances that my mom was able to get through, they said they would call back and haven'tThis was a large part of my complaintCan you please have them contact me instead? ***
Regards,
*** ***