Valley Environmental Resources, Inc.

Good friends of ours raved about her softwater system! Its was a different brand but still.. So before the representative came we already had a good idea that we wanted one. His representation was great and we had a fun not so professional time with him as were not so professional, it was a laid back relaxed time. ;)He made his points clear and also enjoyed watching him clean my shower door, stove and drinking glass! We knew our water was not good, we've lived in Arizona for 9 years and never have I drank the faucet water, nor have given it to my dogs! We are very happy with the new water system and happy with the gentleman who came to do his 'shpeal' he was very considerate of my adhd 7 yr old! Who has to be a part of everything and can get a little out of hand... I find that using just water is working really well, I clean my carpets with just water in my bissel machine, I dont have to 'soak' the dishes, suck on food comes off quite well with little to no scrubing. Its easier on the skin, silky almost, not coming out of the shower all itchy anymore. I am still finding a little spots on the glasses but definately not as much as there was! I wasnt crazy about the monthly payments seeing we just bought our 1st house and didnt want to get ourselves in a bind, but the payments arent that bad but I will say the interest rate sucks! But as much as we wanted it we had to make sacrifices! With all the product they gave us I figure it'll save me from buying all the detergents, dish soaps, shampoo and body wash at the store which will help with the monthly payments. I have not had the chance to try all the product out that was given to us but from what I have tried I do in fact like them, also my mother who was out for 2 weeks enjoyed the oatmeal bar soap for her ezema. I even sent her home with a couple bars since it helped a lot. They came to I believe it was the next day to install it, they were here a few hours which we were already informed, they cleaned up after themselves and also were very nice to my 7 yr old. Althought the man of the house was not too happy they had to install in on his side of the garage which is his man cave! But thats where they had to put it again sacrifices! I cant say anything bad about our experience because we didnt have one! I we guarenteed our repesentitive that he'd never have another 'client' like us! :)

We absolutely love our soft water system. Dishes and cleaning are a snap and the showers are insane. Having lived in AZ for my entire life, I couldn't believe how much of a difference having a water system makes. Even my wife's dermatitis has been nearly eliminated. I would recommend this system to anyone who owns their own home. Everyone from the salesmen to the installation team was top notch! Thank you VER.

My husband and I have had our water system for about 6 months now. We really like the reverse osmosis system for drinking water and for cooking. My dishes and glasses come out of the dishwasher without spots and white scale. Terrific! [redacted] provided a thorough and professional demonstration of the benefits the system would provide for us. The installers were great--they went beyond our expectations.

We had been wanting a whole house water softener for years because we couldn't keep the calcium deposits from encrusting our faucets, sinks & showers. Our white laundry kept turning grayer and grayer until it was too embarrassing to wear. We also wondered what was coming out of our 57 year old water pipes. Was it bad for us to drink? Our neighbors bought inexpensive softeners for their home, but they still didn't prevent the calcification, so we wanted a better solution. ** came along at the right time to test our water and fully explain the results to us. He helped us to decide on the right model for our home and told us all of the benefits that we would see right after installation. Sure enough, everything he said came true and we are very happy with the service we receive from Valley Environmental Resources, Inc. The two men who installed our system in under 2 hours were very careful and they explained everything in detail. This was especially nice because the first time the system regenerated (flushed) itself, the noise startled our dog. Because of their thorough explanation of the system, we were able to easily modify the program to regenerate at a better time of day for us.
At first, we were afraid our water would feel too slippery, but it doesn't. It feels clean and we can see the clarity in the ice cubes that come from our refrigerator’s ice maker. Now that we've been using this system for 2 months, we are ecstatic to say that this water softening system is working as advertised. No more white buildup on anything. The water is just plain great and we drink more of it because we like it so much. Tea, coffee and food cooked in the water have true, delicious flavors. It’s easy to maintain the system and we look forward to great service on our annual checkup of the R/O unit from Valley Environmental Resources, Inc.

We had previously thought about purchasing a water softener for our home, but decided at the time we moved in not to, we just weren't persuaded that it would be as beneficial as the expense was to have it installed. However, when Valley Environmental Resources came out and did their demonstration, we were impressed. The ease with which the treated/purified water cleaned was phenomenal and really sold me. I had a dirty oven from cooking the Thanksgiving turkey and had been trying unsuccessfully to clean it w/out the use of chemicals. Needless to say, I had spent several fruitless hours on hands and knees scrubbing without much progress and had given up, waiting for my husband to take care of it. When the company representative took a scrubbing pad (the same type I had been using) and treated water to the oven, the cooked on gunk miraculously came up after just a few seconds. Then he used a nice white washcloth to wipe it clean. I have to say I was a bit concerned that my nice washcloth was stained for life and would be relegated to rag status. However, with just a rinse from the treated water, the dark gunk washed right out of the washcloth and it was nearly like new again. Together with the way the treated water tasted, the health benefits/knowledge that it had any contaminants removed, and the way it makes our skin feel soft, reduces the amount of soap and detergents we will need to use, the longevity it will give our appliances and clothing and of course the cleaning aspect, we were sold. Of course the fact that a goodly supply of green cleaning detergents and soaps were thrown in as a bonus helped too. The company has been around for a good long time, which is reassuring and I like that the system can be transferred from our current residence to any future residence as well, so we will be able to have the benefits if ever we decide to move.

The people from Valley Environmental with whom we have dealt whether on the phone or in person have all been very courteous and handled themselves in a professional manner. I have to say that is refreshing and pleasant. All in all, we are satisfied with Valley Environmental and the services they have performed.

We have had our unit for several months now and have been very pleased. My daughter was having bad eczema and now with the softer water she no longer has issues! I also love that I do not have any hard water spots on my glass dishes! Cleaning in general is a whole lot easier! Dief was a great guy who was very helpful! A wonderful product!! Quick install.

My girlfriend and I got the water conditioning system from Valley Environmental Resources a few months ago from Gary Y**. We have been very pleased with how the water has improved since having it installed. It is especially noticeable when showering and for drinking. We are very glad that we got the system.

I want to say how happy we are for the new water system. We no longer purchase water and our showers and baths are so much better with the reduced chemicals in the water. Also our clothes are cleaner and we have had zero issues with the equipment. Dief sold us the system and everything he said is fact.

We want to say Thank You to Valley Environmental Industries for making available a water filtration system that is working very well for us!! We are very pleased that we purchased it. There are a lot of reasons, but because of space, I will mention just four. First, after having a medical procedure for my "Dry Eyes", there was still some debris forming on the base of my eyelids. Why, I suspect, because there was debris in the water that collected as I washed my face. Now, because there is no debris in the water, my "Dry Eye" issue is even more relieved. My eyes used to water a great deal. Now, I wash the base of my eyelids gently with the clear water and the film on the lids seems to be removed!! Being cleared of the build-up that forms there, my eyes are able to generate the oil they need, which has prevented a lot of watering!! This may not work for everyone, but, it certainly has helped mine. Second, we have a griddler, which after cooking, has food left on it. I simply rinse it and put it in the dishwasher. It comes clean!! I used to have to scrub the griddler before I put it in the dishwasher for a final cleanup. As for the bathroom sink mirrors: I simply spray water on them and wipe them down with a paper towel. No Windex, needed! I had to try it and couldn't believe how clean the glass was. Last, but certainly not least, drinking clean, clean water from a clean glass has us drinking a lot more water. We even take our own water to friends' homes who rave about their well water. We like the super clean water that Valley Environmental provides for us. I would also like to mention that Bob G[redacted] is an incredible salesman. It if wasn't for him, we probably would not have made the purchase. We're so glad he spent the time to demonstrate quite adequately, and nicely, many of the things we could expect from our new system. We have not been disappointed. Thank you, Bob G[redacted]. One more comment: the installers were delightful. They did a good job and were so pleasant to have around. Thank you Valley Environmental Resources!

I REGRET MY PURCHASE IF I COULD RETURN IT I WOULD

I don't know where to begin. First I'll start with the positive points, I have e[redacted] and I've enjoyed the difference I've noticed with my skin, the drinking water is great I jokingly refer to it as 5k water since that's how much it cost. The company seems to provide good customer service when we have called. However, the salesman, Wayne, flat out LIED and omitted crucial information. We had the system installed in January 2015, unbeknownst to us, there was a lien placed on our home, so when we attempted to sell our home in August, big red flag, we now have to pay off the entire system upon closing. Had we been informed this was going to be the case, we would not have purchased the water softener. Secondly, we were told by Wayne wonder that if we moved (which we had planned to do, and communicated such) there would be a flat fee of $180 to remove the system, move, and reinstall in our new home. That was a lie, now come to find out it will cost us $600 to have it installed, moved, and installed in our new home. Thirdly, we were promised a gift card for our time, apparently that also was a lie because we have not received that either. We have been in contact with the company and they will continually refer to the contract which is vague and doesn't state anywhere that there would be a lien placed on my home which is my biggest complaint. If I could rewind the hands of time I would not have bought this system. It's been a complete nightmare.

Review: At first my experience with Valley Environmental was great. I have had the system for almost a year now and have enjoyed having soft water. However, when we met with the sales representative we informed him that in a year or so we would be moving across the country. The sales representative, [redacted], informed us that not only would they disconnect the system for free, but they would also ship the system to our new address for free. We are moving in a couple of weeks and so I got in contact with them and was informed that nowhere on our paperwork did it say that we were told that they would disconnect the system for free or that they would ship it. After talking to a supervisor I find out that they NEVER ship any of the equipment. I expressed my concern that we were lied to by [redacted] and the supervisor told me that instead of charging $150 for the disconnect they would charge us only $100 due to this mix up. This is still not okay as we were told the disconnect and shipping would be free. Now I have to find a way to ship this $5000 piece of equipment to Wisconsin without it breaking. If I would not have been lied to in the first place by [redacted], I would not have purchased this product as moving this across the country by myself does not seem safe. I assumed that they had a way to ship it so it would be protected since that is what [redacted] told us. I wish I could go back in time and not purchase this product and see through the lies that [redacted] told us so we wouldn't be in this mess.Desired Settlement: I believe that I should get what I was told I would get when the sales representative, [redacted], was at my house. Free disconnect and free shipping to my new address in Wisconsin. If this is not possible, I would like a refund for the equipment and Valley Environmental can come and pick up the equipment.

Business

Response:

Thank you for your request and I'm glad we were able to move to a solution today when we spoke. After listening to your concerns I also appreciate that you listened to our position and the multiple checklists that we go through to eliminate this from happening. We have thousands of customers and we comply with every written documented promise stated. The free disconnect, box and move were not listed anywhere on the work order, the installation completion sheet, the PR checklist, or any other document anywhere. That's very surprising to us as those signed documents are very thorough and there's multiple places that any and all promises or agreements would have been stated. Please understand that hundreds of our customers move yearly and it is not our policy to do free service work or moves. We also discussed that [redacted] has an impeccable track record with us and his paperwork is excellent so you can understand that this came as a surprise to him as well. All that being said, we are glad that you accepted [redacted]'s offer to pay for the disconnect and box for you. This means that we will do the work at no charge to you, as you said [redacted] promised. Unfortunately we do not ship our customer's equipment for them and as stated in our presentation "If you should move simply take it along with you like you would any other appliance". Our installers will properly box and package the equipment so your movers can move this appropriately. When you get to your new home please feel free to contact our technical department so they can assist your plumbers with any questions or concerns on the install. [redacted] and VERI would like to extend you good wishes for a safe and non-eventful move and continued enjoyment of your high quality water and thank you again for coming to a resolution with us today. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In your email to me yesterday you told me to report to you if we were contacted by the company we made a complaint about. We were just contacted by [redacted] the general manager attempting to come up with a solution. He informed us they would uninstall it for free and box it up for free but not ship it. We are still not happy about this outcome however it doesn't look like we will be able to get any farther with this company. [redacted] informed us that the representative that we talked to [redacted] and him met and [redacted] reported he never told us what he told us. [redacted] informed us that it is our fault for not making sure this was on the contract. Regards,[redacted]

Business

Response:

Veri has again reviewed this situation and we feel strongly that we have gone above and beyond what is fair and reasonable on this matter and misunderstanding. We honor every and all documented promises and commitments, and in this case there was nothing documented on multiple work orders and installation completion certificates. Also to note is that Veri does not ship customers used equipment. It is a service we simply do not do. The equipment will be disconnected and boxed up appropriately and all plumbing will be returned to its original working order. The customer simply needs to have it moved with the rest of their appliances and belongings to their new residence. Veri has agreed to perform the disconnect and box (work that Veri is in the business of doing) at no charge to maintain goodwill. The work was completed on 3/18/2015 and again was done at no charge to the customer. We have discussed this with the customer, they have accepted the free work and we feel that we have been more than fair and reasonable. We have faxed all necessary paperwork to you (Revdex.com) for your professional review. Veri wishes [redacted] and [redacted] a safe move and respectfully declines any other concessions on this matter.Sincerely,[redacted]

Review: I was relocating to a new home . Called to make an appointment to get my products transfered over to the new home. I repeated several times what I needed to be done I said de installation and re instalation in new home at no point was I asked for an adress and the manager told me it was goin to cost 150 dollars again I repeated what I needed and she said that was the price.Next day technician shows up and deinstals product and tells me that's all he was told to do,so I pay him 150 dollars and I call the company explaining yard was the product not transferred over to the new house and re installed she says that it is extra cost that was never mentioned to me. I told her to revise her recordings of the phone conversation and they don't record if they did you would clearly hear what I needed done not just the de instalation they want to charge 450 dollars to read install again that was never mentioned to me. I'm desatisfied with they're customer service and I feel like I've been scammed .now I have a product wich I can't use or install and still have to pay for it..Desired Settlement: Re install the product at the new home for the price agreed 150 dollar wich are paid for.

Business

Response:

[redacted], owner at VERI, and [redacted] came up with a good solution to this situation. While we are not sure where the confusion came in on the initial call, [redacted] understands that we do charge for these services, both the disconnect and re-install. Since [redacted] and his family just moved and is currently being hit with all the new move in charges, and due to the fact that his work is slow in the summer and picks up in the winter, [redacted] has agreed to do their new install at a discounted rate AND to take multiple payments over time to help out [redacted] and his family. VERI will be doing his reinstallation ASAP as it's important to his family that he has the good water for his family. [redacted] was very appreciative.

Review: We purchased a water treatment system ag1054/sm-8 on Aug 7, 2014.....Well it's been 1 yr....have has issues with the system not keeping the water soft...(any yes there is salt) has a service in Jan to fix the problem of course it did for about a month and a half... then I would have to use the regenerate button off and on ...Then on Saturday the 8th of Aug I went to regenerate it again..discovered there is no power going to the unit... Yes there is power at where the unit is plug into. Now received a reminder card in the mail that it was time to replace the RO filter ( cuz we purchased that as well) it was posted marked for aug 1st so I'm guessing we got it around the 4th... I called today to schedule that apt and to get someone here to fix the NO POWER issue and was told that it would be Sept 12 before someone could come on a Saturday.. Well we do work for a living no one is home for the most part durning the day.

and then on top of now having to wait...The salesperson told us that the first set of Filters would run 75.00 no service charge...now today Moniz tells me there is so to change 4 out of 5 filters (and why not 5?) the charge would be 135.00 OMG if I could turn back time... I am so sorry I referred people to buy this !!!!!Desired Settlement: I want this system to work properly.......I want to pay just for the filters not a service charge/ and no service charge for fixing the power issue or the parts if required. It's obvious it broke before the year was up .....because it feels just like the city water

Business

Response:

Just had a very amiable conversation with [redacted]. We had [redacted] in our computer for September with a note to call earlier when we have an opening ( which happens constantly). We understand her time concerns and make it a priority to take care of our customers promptly. In her case we moved her up to this Sunday at 10am which she was quite happy with. If part of the system (transformer) or something that we did caused the power problem we will also be fixing that at no additional charge as well as replacing her 4 filters and doing our annual maintenance on both systems. We discussed all the aspects of the annual service and that it is not just a filter change. We sanitize the system, check and replace fittings if needed, calibrate the systems, run water tests, and more to ensure the systems are operating at optimum levels. After reviewing all this she agreed to our discounted charge of $135 for the first year as she is part of our customer loyalty program. She was agreeable and pleased with the solution. Thanks for being our customers [redacted] and [redacted] and we will see you Sunday.

We had a wonderful experience from Valley Environmental Resources reviewing our water conditions and the differences that a purifying system can do for us. We have a soap making business and balanced water is important to the chemistry in our recipes. [redacted] was very well informed concerning water and local issues concerning water in our area. He was patient with us as we reviewed the differences in how much more effective our soaps were with the purified soap. He was able to answer all of our questions perfectly.

Installation team was quick and well informed. They listened to concerns and was able to install our system to meet our expectations.

After the installation of our system we noticed a immediate difference in the water and how well it cleans and how great it taste. We use less cleaning supplies because of the effectiveness of the water!

We defiantly recommend this company for anyone looking for a purifying system to add to their home or business.

I had the water treatment system installed the end of August 2013. I noticed that very same day a huge difference in the tast & quality of my water. I wanted to give the system a month or so to work before I wrote about it. Plain & simply this system is great. Every thing that I do that requires water simply is better, easier, softer, better tasting, better fealing to the skin. Regarding the staff. From sales rep, to instal crew, to follow up staff. These people are great & professional. Thank you for all that you do.

I am absolutely amazed by the soft water treatment that Valley Environmental installed in my home. Within a week my clothes washed cleaner, they were softer. My Daughter and I had smother skin, her hair was silky, as was mine. My dishes came out cleaner, the erosion of mildew practically disappeared over several weeks, and everything in my home stayed cleaned and I used less products to clean them. I have saved hundreds of dollars in chemicals just by switching to the soft water treatment from Valley Environmental.

I am so glad that we installed this system. They are true professionals who care about their product and their service. Everyone from the salesman on up were extremely professional. I would recommend this company to everyone.

We purchased the Water System a few months ago, it is great for Showers and washing the dishes, we also have the reverse osmosis system under our sink so we do not buy bottles of water anymore. Overall it is a great system, but it can slow down water pressure at certain times all on its own. The installers were great, the constant status checks are great. overall I am pretty happy with everything.

Everyone at Valley Environmental is very nice and helpful. The installation guys were on time, quick and cleaned up after! I have been using this system for a couple of months now and have noticed a great difference in how my skin feels after showering. I also LOVE the drinking water! I never buy water from the store anymore. My cat is even prejudice against regular tap water and only drinks the purified water...lol. The system is pricey but I well worth the lifetime warranty!