Hello [redacted] ,I am very sorry to hear about the trouble and inconvenience this issue has caused youHowever, no rentals are guaranteed to come with supplemental materialsThis is because our rentals have been used previously by other studentsUnfortunately, certain textbook features (like access codes) are only good for a single useSometimes the title of the book may state that supplemental materials are included, but this is only true for purchases and not rentals We, as a company, can’t legally change the title to say supplemental materials aren’t includedWe do specify in our FAQ's (link below) that these codes aren't included.http://help.valorebooks.com/support/solutions/articles/5000588125-what-...⇄ point, we would be happy to issue a refund for the item when it reaches our warehouseBecause days have elapsed from when the order is placed, please email us to [email protected] when your item is checked in.Your prepaid label will be available on 9/12/15.Again, I apologize for any inconvenience this has caused you.Sincerely,Customer Service
Hello,I sincerely apologize for the trouble this delay has caused youAs promised, your check has been reissued and shipped to the address we have on file as of 4/13/Your payment was sent via [redacted] Priority Mail and can be monitored through ***.comThe tracking number attached to your check is [redacted] If you have any other questions or concerns, please email us at [email protected] You!Customer Service
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hello, we sincerely apologize for any inconvenience you experienced when your order was cancelled by the seller Please know that we value your business and hope you don’t take your experience with one seller as a reflection of our marketplace as a wholeTo make things right, we’d like to offer you free upgraded shipping on your next orderPlease contact us with this order number when you’re ready to place your new order and we’ll be happy to assist you with redeeming the offer Thanks, Valorebooks Customer Service Team
Revdex.com: You have not ever tried to contact mePlease show me a call log or emails THAT I HAVE NOT RESPONDED tooI am a college student, and sell with my father, and two brothersPlease show me where the publisher's said they were counterfitYou are lying through your teeth to the Revdex.comI would like payment for the books that I sent in as they WERE PURCHASED FROM youYou are caught in your own lie, and did not even provide a number to call or an emailI would like to be paid for the books I sent in to the ISBN without the connect codeThey were around $a pieceKarma comes aroundBe careful who you try to steal fromRevdex.com, please either let me have the books back or the money that I deserveThank you I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted] ***
Hello, we do apologize again for the negative experience that you had with this order Per our discussion earlier today, we have closed out your order and removed it from the collections process Your account is once again in good standing and you may please consider this order complete We have also removed you from our marketing email list so you will no longer receive our promotional emails Please feel free to contact us directly using the contact information provided if we may be of any further assistance Thank you, Valorebooks Customer Service
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
[I spoke with the company rep over the phone and was told that the check was mailed on 6/29/ It is now 7/13/and the check is still not here..] Regards, [redacted] ***
Hello, we apologize again for the confusion, that was an automated email that we are unable to prevent from being sent and you may please disregard it We have spoken with our accounting department and your funds will be transferred to your [redacted] account today Thanks, Valorebooks Customer Support Team
Hi ***, our apologies for any inconvenience with your recent sellback order We do see that you purchased "*** *** *** *** *** *** *** *** ** *** ***" (ISBN ***) through our marketplace back in January, but that is a different item than the one you
attempted to sell us in June You sent in "*** *** ** *** ***" (ISBN ***) Unfortunately the item you sent did exhibit characteristics that indicated that it might be a counterfeit edition, and we forwarded it to the relevant publisher for further inspection Normally this would be a one to three month process while the publisher investigates the item in question However, in light of the conflicting information you received, we are happy to issue the originally quoted amount for this item ($31.47) to the mailing address we have on file (*** *** **.) Your check should arrive in to business days via standard mail Our sincerest apologies again for the confusion, please feel free to contact us directly if you have any other questions Thanks, Valorebooks Customer Support Team
Hello!I sincerely apologize for the trouble and inconvenience this confusion has caused youTo answer your question, you will be fully reimbursed for shipping (up to $10)You may also claim a reimbursement of up to 10% for your ordersI trust that your questions have been answered by our
Valorevip.com teamIf you're still in need of assistance , please email us at [email protected] You!Customer Service
Hello, we reached out to this customer several times but have not heard a response Unfortunately we cannot help without knowing the orders he is referring to Looking at his sales history, it appears that he has been using aliases to get around our terms and conditions Over the
past several years he has placed thousands of sellback orders under the names *** ***, *** ***, *** ***, *** ***, and *** ***, and has used a number of different email addresses, including ***, ***, ***, ***, ***, ***, and *** In addition, he has shipped in a number of counterfeit items, which were forwarded to the relevant publishers and confirmed to be in violation of their copyrights We are happy to discuss the matter further with this customer if they can please contact us directly using the contact information we have provided Thanks, Valorebooks Customer Support Team
Hi ***,Per our conversation earlier today we have refunded the charges from this month directly back to your account and issued a check to cover the charges made back in September We have also flagged the order information associated with the charges so that no more fraudulent orders can
be placed Our apologies again that these charges were placed using your account information If you have any other questions please don't hesitate to contact us directly Thanks, Valorebooks Customer Support Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[My complaint was originally resolvedI printed wrong return labelValore has the bookI was given a one time creditWhich I did receiveNOW I AM BEING TOLD I'M LATE DAYS FOR A RETURNBOOK WAS ALREADY RETURNED, COMPLAINT WAS RESOLVED BY Revdex.comVALORE MUST HAVE ME IN ANOTHER ACCOUNT#Reference number *** email say I'm days late...not trueBook was returnedMUST HAVE BEEN TWO ACCOUNT NUMBERS CREATED? EMAIL ALSO STATES THAT THIS WILL BE TURNED OVER TO A CREDITORRevdex.com RESOLVED THIS ISSUEVALORE HAS AN OPEN ACCOUNT ON THE SAME BOOK THAT WAS ALREADY RETURNED AND ISSUE RESOLVEDThis is because the book was returned originally with a wrong return labelRevdex.com resolved my issue I was given a one time crest as stated in my previous commentI would like this account closed I do not owe any book return or moneyValore # ***
Regards,
*** ***
Hello, we apologize that you were charged a replacement fee for your rental, based on the tracking information you provided it looks as though you accidently returned it to the wrong location As a courtesy we’ve shut down the order and issued payment to reimburse you for the charge If
you have any other questions please feel free to contact us directly Thanks, Valorebooks Customer Service
Hello,I am very sorry we missed the new address requestThe check will be returned to as "undeliverable" by USPSWhen the check arrives we will re ship to new address.Thank You,Customer Service
Hello, we sincerely apologize for the delay in confirming and shipping your order Per our conversation earlier today, we have confirmed that your order has now shipped and tracking information is available We are also happy to reimburse your shipping cost for the order Please
feel free to contact us directly using the contact information provided if we may be of any further assistance with this or any future orders Thank you, Valorebooks Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Hello,I am very sorry to hear about the trouble you experiencedI have looked over your order and our records show two payments have been issued to youThe details we have surrounding payments are:Payment 1- issued to PayPal in the amount of $on 6/11/15Payment- issued via check in the
amount of $and sent via Priority Mail (*** ***)If you are still requiring assistance we ask that you email us to [email protected] You!Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[Thank you for your responseValorebooks is one of organization I found on the web to sell textbooks of computer scienceThe service is good with the lowest prices I found on the websiteI have ordered the textbooks which I send to Valorebooks for sellback from ValorebooksCan I request refund for those textbook I have ordered? it is really frustrated that I don't have those books to study for two yearsCan I have the refund for those textbook so that I can buy others for my study? it is really disappointed to work on the sellback service with Valorebooksit doesn't look like what the advertisement email says about sellback service in Valorebooks "Unused textbook = cash in pocket!" ]
Regards,
*** **
Hello [redacted] ,I am very sorry to hear about the trouble and inconvenience this issue has caused youHowever, no rentals are guaranteed to come with supplemental materialsThis is because our rentals have been used previously by other studentsUnfortunately, certain textbook features (like access codes) are only good for a single useSometimes the title of the book may state that supplemental materials are included, but this is only true for purchases and not rentals We, as a company, can’t legally change the title to say supplemental materials aren’t includedWe do specify in our FAQ's (link below) that these codes aren't included.http://help.valorebooks.com/support/solutions/articles/5000588125-what-...⇄ point, we would be happy to issue a refund for the item when it reaches our warehouseBecause days have elapsed from when the order is placed, please email us to [email protected] when your item is checked in.Your prepaid label will be available on 9/12/15.Again, I apologize for any inconvenience this has caused you.Sincerely,Customer Service
Hello,I sincerely apologize for the trouble this delay has caused youAs promised, your check has been reissued and shipped to the address we have on file as of 4/13/Your payment was sent via [redacted] Priority Mail and can be monitored through ***.comThe tracking number attached to your check is [redacted] If you have any other questions or concerns, please email us at [email protected] You!Customer Service
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hello, we sincerely apologize for any inconvenience you experienced when your order was cancelled by the seller Please know that we value your business and hope you don’t take your experience with one seller as a reflection of our marketplace as a wholeTo make things right, we’d like to offer you free upgraded shipping on your next orderPlease contact us with this order number when you’re ready to place your new order and we’ll be happy to assist you with redeeming the offer Thanks, Valorebooks Customer Service Team
Revdex.com: You have not ever tried to contact mePlease show me a call log or emails THAT I HAVE NOT RESPONDED tooI am a college student, and sell with my father, and two brothersPlease show me where the publisher's said they were counterfitYou are lying through your teeth to the Revdex.comI would like payment for the books that I sent in as they WERE PURCHASED FROM youYou are caught in your own lie, and did not even provide a number to call or an emailI would like to be paid for the books I sent in to the ISBN without the connect codeThey were around $a pieceKarma comes aroundBe careful who you try to steal fromRevdex.com, please either let me have the books back or the money that I deserveThank you I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted] ***
Hello, we do apologize again for the negative experience that you had with this order Per our discussion earlier today, we have closed out your order and removed it from the collections process Your account is once again in good standing and you may please consider this order complete We have also removed you from our marketing email list so you will no longer receive our promotional emails Please feel free to contact us directly using the contact information provided if we may be of any further assistance Thank you, Valorebooks Customer Service
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
[I spoke with the company rep over the phone and was told that the check was mailed on 6/29/ It is now 7/13/and the check is still not here..] Regards, [redacted] ***
Hello, we apologize again for the confusion, that was an automated email that we are unable to prevent from being sent and you may please disregard it We have spoken with our accounting department and your funds will be transferred to your [redacted] account today Thanks, Valorebooks Customer Support Team
Hi ***, our apologies for any inconvenience with your recent sellback order We do see that you purchased "*** *** *** *** *** *** *** *** ** *** ***" (ISBN ***) through our marketplace back in January, but that is a different item than the one you
attempted to sell us in June You sent in "*** *** ** *** ***" (ISBN ***) Unfortunately the item you sent did exhibit characteristics that indicated that it might be a counterfeit edition, and we forwarded it to the relevant publisher for further inspection Normally this would be a one to three month process while the publisher investigates the item in question However, in light of the conflicting information you received, we are happy to issue the originally quoted amount for this item ($31.47) to the mailing address we have on file (*** *** **.) Your check should arrive in to business days via standard mail Our sincerest apologies again for the confusion, please feel free to contact us directly if you have any other questions Thanks, Valorebooks Customer Support Team
Hello!I sincerely apologize for the trouble and inconvenience this confusion has caused youTo answer your question, you will be fully reimbursed for shipping (up to $10)You may also claim a reimbursement of up to 10% for your ordersI trust that your questions have been answered by our
Valorevip.com teamIf you're still in need of assistance , please email us at [email protected] You!Customer Service
Hello, we reached out to this customer several times but have not heard a response Unfortunately we cannot help without knowing the orders he is referring to Looking at his sales history, it appears that he has been using aliases to get around our terms and conditions Over the
past several years he has placed thousands of sellback orders under the names *** ***, *** ***, *** ***, *** ***, and *** ***, and has used a number of different email addresses, including ***, ***, ***, ***, ***, ***, and *** In addition, he has shipped in a number of counterfeit items, which were forwarded to the relevant publishers and confirmed to be in violation of their copyrights We are happy to discuss the matter further with this customer if they can please contact us directly using the contact information we have provided Thanks, Valorebooks Customer Support Team
Hi ***,Per our conversation earlier today we have refunded the charges from this month directly back to your account and issued a check to cover the charges made back in September We have also flagged the order information associated with the charges so that no more fraudulent orders can
be placed Our apologies again that these charges were placed using your account information If you have any other questions please don't hesitate to contact us directly Thanks, Valorebooks Customer Support Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[My complaint was originally resolvedI printed wrong return labelValore has the bookI was given a one time creditWhich I did receiveNOW I AM BEING TOLD I'M LATE DAYS FOR A RETURNBOOK WAS ALREADY RETURNED, COMPLAINT WAS RESOLVED BY Revdex.comVALORE MUST HAVE ME IN ANOTHER ACCOUNT#Reference number *** email say I'm days late...not trueBook was returnedMUST HAVE BEEN TWO ACCOUNT NUMBERS CREATED? EMAIL ALSO STATES THAT THIS WILL BE TURNED OVER TO A CREDITORRevdex.com RESOLVED THIS ISSUEVALORE HAS AN OPEN ACCOUNT ON THE SAME BOOK THAT WAS ALREADY RETURNED AND ISSUE RESOLVEDThis is because the book was returned originally with a wrong return labelRevdex.com resolved my issue I was given a one time crest as stated in my previous commentI would like this account closed I do not owe any book return or moneyValore # ***
Regards,
*** ***
Hello, we apologize that you were charged a replacement fee for your rental, based on the tracking information you provided it looks as though you accidently returned it to the wrong location As a courtesy we’ve shut down the order and issued payment to reimburse you for the charge If
you have any other questions please feel free to contact us directly Thanks, Valorebooks Customer Service
Hello,I am very sorry we missed the new address requestThe check will be returned to as "undeliverable" by USPSWhen the check arrives we will re ship to new address.Thank You,Customer Service
Hello, we sincerely apologize for the delay in confirming and shipping your order Per our conversation earlier today, we have confirmed that your order has now shipped and tracking information is available We are also happy to reimburse your shipping cost for the order Please
feel free to contact us directly using the contact information provided if we may be of any further assistance with this or any future orders Thank you, Valorebooks Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Hello,I am very sorry to hear about the trouble you experiencedI have looked over your order and our records show two payments have been issued to youThe details we have surrounding payments are:Payment 1- issued to PayPal in the amount of $on 6/11/15Payment- issued via check in the
amount of $and sent via Priority Mail (*** ***)If you are still requiring assistance we ask that you email us to [email protected] You!Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[Thank you for your responseValorebooks is one of organization I found on the web to sell textbooks of computer scienceThe service is good with the lowest prices I found on the websiteI have ordered the textbooks which I send to Valorebooks for sellback from ValorebooksCan I request refund for those textbook I have ordered? it is really frustrated that I don't have those books to study for two yearsCan I have the refund for those textbook so that I can buy others for my study? it is really disappointed to work on the sellback service with Valorebooksit doesn't look like what the advertisement email says about sellback service in Valorebooks "Unused textbook = cash in pocket!" ]
Regards,
*** **