On 09/13/2015, Mr*** purchased a piece Solace Cocoa sectional and a 93” Brass Arc floor lampThis merchandise was delivered to Mr***’s residence on 09/22/2015. Upon reviewing Mr***’s complaint sent through the Revdex.com, the Regional Manager at the Glen Bernie
location has made contact with Mr*** and an agreement has been made to replace the piece Solace Cocoa sectionalMr*** will contact Value City Furniture when he is able to set up a replacement for his merchandiseMr*** has also agreed to the compensation provided by the Regional Manager.We would like to offer our deepest apologies for the inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
Mr*** received delivery to his residence of the Avenger Godiva 3-piece repaired merchandiseThe Avenger Black Power reclining sofa and loveseat was picked up on 01/06/2016, repaired and returned back to Mr*** on 01/16/The Avenger Black glider recliner was picked up for repair on 3/21/2016, repaired and returned back to Mr***’s residence on 03/23/Your feedback was essential to realize this flow in our system and we are taking all the necessary precautions to eliminate this and similar issues from happening againThank you for sharing your feedback which we deeply appreciateWe value you opinion and see it as an opportunity to learn and improveAgain, we apologize for the inconvenience, and wish to thank Mr*** for taking the time to reach out to us with his concerns
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI spoke with Matt at the Robinson Twp location on 6/29/and he has began the ordering process for all new seat/back cushions at no cost
On 08/06/Ms*** purchased the Marlene Java sofa lounger and the Montero Brown 2-piece sectional sofa and chaiseAfter receiving Ms***’s Revdex.com complaint the General Manager has offered to exchange the Marlene Java sofa loungerIn the interest of Customer Service we have
set Ms*** up for the exchange on 04/21/Ms*** will get a call from Store Personnel to advise of the timeframe for delivery of the exchange Marlene Java sofa lounger and the pickup of the damaged merchandiseI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 01/14/2015, Mr*** purchased the Copperfield LT King Mattress set, and the piece Big Softie sectional The merchandise was delivered to Mr***’s residence on 01/31/2015.I have reviewed Mr***’s complaint and at this time Value City Furniture is not able to offer compensation to
Mr*** due to the warranty company taking several weeks to replace Mr***’s chaise When parts are ordered, it can take anywhere between 8-weeks for the parts to arrive for the customer I have verified that the replacement chaise has been delivered to Mr***.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
The General Manager has tried to contact Ms*** to offer assistance and help resolve these issuesMs*** can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com
On 03/12/2017, Mr*** purchased the White River King Mattress, and Twin XL boxspringsThe merchandise was delivered to Mr***’s residence on 03/25/2017.After receiving Mr***’s complaint I have tried making direct contact to begin the process of setting up an inspection, there has
been no answer and the secondary number belongs to someone elseI am requesting Mr*** contact Value city Furniture corporate office so his complaint can be handled efficiently. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
On 02/21/2015, Ms*** purchased the 3-piece Maverick Brown reclining sofa, reclining loveseat and rocker reclinerMs*** also purchased the Bentwood 59” media fireplace unit and 26” media fireplace insertThis merchandise was delivered to Ms***s residence on 02/28/Ms
*** has been offered a replacement of the Maverick Brown sofa and loveseat and is scheduled for delivery on 05/20/Ms*** has been advised of the tentative delivery date and that the date my change again due to the availability from the vendorMs*** was also offered a $refund to her MasterCard Credit Card for her inconveniencesAdditionally, Ms*** was asked to send in pictures regarding the damage to her carpet to determine the extent of the damagesI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 7/23/2016, Ms*** purchased the Lola Asphalt 2-piece sectional and the Lola Zebra cocktail ottomanThe merchandise was delivered to Ms***’s residence on 8/04/2016. Upon reviewing Ms*** complaint, I have confirmed with a Uniters Manager that a full replacement was offered to Ms
*** under the claim ***Once the warranty company offers a full replacement, the claim is sent to the storeI have verified with the Uniters manager that a price is never disclosed to a consumerThey know how much the furniture cost but that excludes any discounts the customer may have received. Ms*** purchased the 2-piece sectional for $plus $in taxThe full reselect amount Ms*** would have in total is $Ms*** purchased her ottoman on clearance so the amount of the ottoman wouldn’t be calculated in the replacement credit. Since Ms*** is getting a replacement through the warranty company, she would be responsible for paying for a warranty on her replacement furniture if she chooses to have a warranty on the merchandiseAlso, a delivery fee would be issued on the new invoice alsoThe replacement does not cover delivery fees.I apologize for any inconvenience Ms*** may have experienced. If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meOnly if the mirror be delivered anytime before 12pm as I have been asking for
RE: Complaint ID# ***I *** *** reported to the Revdex.com in error when I reported a puchase date of my sofa a 7-23-An earlier receipt emailed to me reflects a 7-17-date when I purchased the sofa over the pone to customer care from Rich Logan.I only wanted damage free sofa from
VCF.Matt the manager from VCF Robinson states they will not try to find me another sofa and wont sell me anymoreAt the present time I still have damaged sofa in my home from VCFVCF has made me no offers to make it right.VCF should compensate me for all of the time days and countless hours spent for delivery dates, failed and missed delivery dates, excessive wasted trips to VCF Robinson to look at more damaged sofasTaking back all credits offered to me for all the troubles caused by presenting me damaged sofasRefusing to sell me a damage free sofaForcing me to find another sofa and leaving me with a hole in my living room.All of the wasted days and hours that have lead into weeks and now months to get damage free sofa.Being treated rudely and dismissively from VCF Monroeville, PA, Robinson TwpPa, Corporate care in Columbus, Ohio and its employees.I have tried to contact VCF Corporate administrators but no contact has been made from them
Hello,My name is *** ***. My complaint with Value City Morse Rd, Columbus, Oh has still not been resolvedI have not receive my credits on the account that was promise or have been contacted back by managementI have left multiple messages and made calls and have been given the run around for monthsThis issue first began in December I keep dealing with their rude representatives at the store and they have no idea what they are doing and are losing my payments
The Regional Manager has tried to contact Ms*** to offer assistance and help resolve these issues I kindly ask that Ms*** contact the Regional Manager directly and advise that she is following up on her claim with the Revdex.com
A full copy of the warranty has been attachedThe issues that have occurred with Mrand Mrs***’s furniture are not covered by any warranty that we carryWe apologize if they were misinformed at the time of sale of the warranty coverageAt this point, Mrand Mrs*** will have to pursue their dispute with ***If the denial is overturned, *** will contact the store location with further instruction
On 03/01/2015, Ms*** purchased the Legend Brown 2-piece sectional This merchandise was delivered to Ms***’s residence on 04/11/2015.On 04/11/2015, Ms*** contacted Store Personnel and advised of scratches on the sofa upon delivery Ms*** was then scheduled
for service, but when we were unable to correct the damages, Ms*** was scheduled for an exchange. On 05/14/2015, Ms*** received an exchange of the entire 2-piece sectional Ms*** also received a refund of $to her Visa Credit Card for her inconveniences.I apologize for any frustrations Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 1/23/14, Ms*** purchased the Coronado Chocolate piece power living room set and the Specter end tableThe furniture was delivered to Ms***’s residence on 1/29/Ms*** was granted an in-store credit to use towards new merchandise, and Ms*** opted to use the credit towards
the Diablo Walnut piece power reclining loveseatThe Diablo loveseat was delivered to Ms*** on 7/28/and the Coronado Chocolate loveseat was picked up from the same location on the same day.Upon reviewing Ms***’s complaint that was filed through the Revdex.com, the Genearl Manager was contacted about the issueIn the interest of customer service, the General Manager has decided to exchange the Coronado Chocolate sofa for the Diablo Walnut power reclining sofaMs*** has been contacted and the delivery has been scheduled for 8/12/16.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 11/7/2017, Ms*** made her purchase with Value City FurnitureThe furniture was delivered to Ms***’s residence on 11/10/2017.We understand Ms***’s concerns and apologize for the experience that she has endured with our companyThe General Managers at the selling and shipping
stores have been notified of Ms***’s complaint and will be contacting her within the next hours to discuss her concerns with the servicing process and scheduling.If Ms*** has any further questions or concerns, she can contact our store locations in White Marsh, MD at ###-###-####, and Baltimore, MD at ###-###-####She can also contact Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThe store states if it was due to misuse they will not cover it.
Regards,
*** ***
On 10/22/2017, Mr*** made his purchase at our Value City Furniture store locationThe furniture was delivered to Mr***’s residence on 10/28/2017.We understand Mr***’s concerns and apologize for the experience that he has had with our companyOur store location’s Service Technician ordered
the part to correct the issue and it has arrived at the store location’s warehouseMr*** has been set up for a service call for 3/2/to install the part and complete the service fulfillment.If Mr*** has any further questions or concerns, he can contact our store location at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
On 09/13/2015, Mr*** purchased a piece Solace Cocoa sectional and a 93” Brass Arc floor lampThis merchandise was delivered to Mr***’s residence on 09/22/2015. Upon reviewing Mr***’s complaint sent through the Revdex.com, the Regional Manager at the Glen Bernie
location has made contact with Mr*** and an agreement has been made to replace the piece Solace Cocoa sectionalMr*** will contact Value City Furniture when he is able to set up a replacement for his merchandiseMr*** has also agreed to the compensation provided by the Regional Manager.We would like to offer our deepest apologies for the inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
Mr*** received delivery to his residence of the Avenger Godiva 3-piece repaired merchandiseThe Avenger Black Power reclining sofa and loveseat was picked up on 01/06/2016, repaired and returned back to Mr*** on 01/16/The Avenger Black glider recliner was picked up for repair on 3/21/2016, repaired and returned back to Mr***’s residence on 03/23/Your feedback was essential to realize this flow in our system and we are taking all the necessary precautions to eliminate this and similar issues from happening againThank you for sharing your feedback which we deeply appreciateWe value you opinion and see it as an opportunity to learn and improveAgain, we apologize for the inconvenience, and wish to thank Mr*** for taking the time to reach out to us with his concerns
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI spoke with Matt at the Robinson Twp location on 6/29/and he has began the ordering process for all new seat/back cushions at no cost
On 08/06/Ms*** purchased the Marlene Java sofa lounger and the Montero Brown 2-piece sectional sofa and chaiseAfter receiving Ms***’s Revdex.com complaint the General Manager has offered to exchange the Marlene Java sofa loungerIn the interest of Customer Service we have
set Ms*** up for the exchange on 04/21/Ms*** will get a call from Store Personnel to advise of the timeframe for delivery of the exchange Marlene Java sofa lounger and the pickup of the damaged merchandiseI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 01/14/2015, Mr*** purchased the Copperfield LT King Mattress set, and the piece Big Softie sectional The merchandise was delivered to Mr***’s residence on 01/31/2015.I have reviewed Mr***’s complaint and at this time Value City Furniture is not able to offer compensation to
Mr*** due to the warranty company taking several weeks to replace Mr***’s chaise When parts are ordered, it can take anywhere between 8-weeks for the parts to arrive for the customer I have verified that the replacement chaise has been delivered to Mr***.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
The General Manager has tried to contact Ms*** to offer assistance and help resolve these issuesMs*** can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com
On 03/12/2017, Mr*** purchased the White River King Mattress, and Twin XL boxspringsThe merchandise was delivered to Mr***’s residence on 03/25/2017.After receiving Mr***’s complaint I have tried making direct contact to begin the process of setting up an inspection, there has
been no answer and the secondary number belongs to someone elseI am requesting Mr*** contact Value city Furniture corporate office so his complaint can be handled efficiently. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
On 02/21/2015, Ms*** purchased the 3-piece Maverick Brown reclining sofa, reclining loveseat and rocker reclinerMs*** also purchased the Bentwood 59” media fireplace unit and 26” media fireplace insertThis merchandise was delivered to Ms***s residence on 02/28/Ms
*** has been offered a replacement of the Maverick Brown sofa and loveseat and is scheduled for delivery on 05/20/Ms*** has been advised of the tentative delivery date and that the date my change again due to the availability from the vendorMs*** was also offered a $refund to her MasterCard Credit Card for her inconveniencesAdditionally, Ms*** was asked to send in pictures regarding the damage to her carpet to determine the extent of the damagesI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
My issue has still to be resolvedThis is the worst not only customer service but retail experience I have ever been in
On 7/23/2016, Ms*** purchased the Lola Asphalt 2-piece sectional and the Lola Zebra cocktail ottomanThe merchandise was delivered to Ms***’s residence on 8/04/2016. Upon reviewing Ms*** complaint, I have confirmed with a Uniters Manager that a full replacement was offered to Ms
*** under the claim ***Once the warranty company offers a full replacement, the claim is sent to the storeI have verified with the Uniters manager that a price is never disclosed to a consumerThey know how much the furniture cost but that excludes any discounts the customer may have received. Ms*** purchased the 2-piece sectional for $plus $in taxThe full reselect amount Ms*** would have in total is $Ms*** purchased her ottoman on clearance so the amount of the ottoman wouldn’t be calculated in the replacement credit. Since Ms*** is getting a replacement through the warranty company, she would be responsible for paying for a warranty on her replacement furniture if she chooses to have a warranty on the merchandiseAlso, a delivery fee would be issued on the new invoice alsoThe replacement does not cover delivery fees.I apologize for any inconvenience Ms*** may have experienced. If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meOnly if the mirror be delivered anytime before 12pm as I have been asking for
RE: Complaint ID# ***I *** *** reported to the Revdex.com in error when I reported a puchase date of my sofa a 7-23-An earlier receipt emailed to me reflects a 7-17-date when I purchased the sofa over the pone to customer care from Rich Logan.I only wanted damage free sofa from
VCF.Matt the manager from VCF Robinson states they will not try to find me another sofa and wont sell me anymoreAt the present time I still have damaged sofa in my home from VCFVCF has made me no offers to make it right.VCF should compensate me for all of the time days and countless hours spent for delivery dates, failed and missed delivery dates, excessive wasted trips to VCF Robinson to look at more damaged sofasTaking back all credits offered to me for all the troubles caused by presenting me damaged sofasRefusing to sell me a damage free sofaForcing me to find another sofa and leaving me with a hole in my living room.All of the wasted days and hours that have lead into weeks and now months to get damage free sofa.Being treated rudely and dismissively from VCF Monroeville, PA, Robinson TwpPa, Corporate care in Columbus, Ohio and its employees.I have tried to contact VCF Corporate administrators but no contact has been made from them
Hello,My name is *** ***. My complaint with Value City Morse Rd, Columbus, Oh has still not been resolvedI have not receive my credits on the account that was promise or have been contacted back by managementI have left multiple messages and made calls and have been given the run around for monthsThis issue first began in December I keep dealing with their rude representatives at the store and they have no idea what they are doing and are losing my payments
The Regional Manager has tried to contact Ms*** to offer assistance and help resolve these issues I kindly ask that Ms*** contact the Regional Manager directly and advise that she is following up on her claim with the Revdex.com
A full copy of the warranty has been attachedThe issues that have occurred with Mrand Mrs***’s furniture are not covered by any warranty that we carryWe apologize if they were misinformed at the time of sale of the warranty coverageAt this point, Mrand Mrs*** will have to pursue their dispute with ***If the denial is overturned, *** will contact the store location with further instruction
On 03/01/2015, Ms*** purchased the Legend Brown 2-piece sectional This merchandise was delivered to Ms***’s residence on 04/11/2015.On 04/11/2015, Ms*** contacted Store Personnel and advised of scratches on the sofa upon delivery Ms*** was then scheduled
for service, but when we were unable to correct the damages, Ms*** was scheduled for an exchange. On 05/14/2015, Ms*** received an exchange of the entire 2-piece sectional Ms*** also received a refund of $to her Visa Credit Card for her inconveniences.I apologize for any frustrations Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 1/23/14, Ms*** purchased the Coronado Chocolate piece power living room set and the Specter end tableThe furniture was delivered to Ms***’s residence on 1/29/Ms*** was granted an in-store credit to use towards new merchandise, and Ms*** opted to use the credit towards
the Diablo Walnut piece power reclining loveseatThe Diablo loveseat was delivered to Ms*** on 7/28/and the Coronado Chocolate loveseat was picked up from the same location on the same day.Upon reviewing Ms***’s complaint that was filed through the Revdex.com, the Genearl Manager was contacted about the issueIn the interest of customer service, the General Manager has decided to exchange the Coronado Chocolate sofa for the Diablo Walnut power reclining sofaMs*** has been contacted and the delivery has been scheduled for 8/12/16.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 11/7/2017, Ms*** made her purchase with Value City FurnitureThe furniture was delivered to Ms***’s residence on 11/10/2017.We understand Ms***’s concerns and apologize for the experience that she has endured with our companyThe General Managers at the selling and shipping
stores have been notified of Ms***’s complaint and will be contacting her within the next hours to discuss her concerns with the servicing process and scheduling.If Ms*** has any further questions or concerns, she can contact our store locations in White Marsh, MD at ###-###-####, and Baltimore, MD at ###-###-####She can also contact Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThe store states if it was due to misuse they will not cover it.
Regards,
*** ***
On 10/22/2017, Mr*** made his purchase at our Value City Furniture store locationThe furniture was delivered to Mr***’s residence on 10/28/2017.We understand Mr***’s concerns and apologize for the experience that he has had with our companyOur store location’s Service Technician ordered
the part to correct the issue and it has arrived at the store location’s warehouseMr*** has been set up for a service call for 3/2/to install the part and complete the service fulfillment.If Mr*** has any further questions or concerns, he can contact our store location at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com