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Value City Furniture, Inc.

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Reviews Value City Furniture, Inc.

Value City Furniture, Inc. Reviews (1642)

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meHOW DO I ACCESS THE CREDIT?

On 7/03/2017, Ms*** purchased the Newport Blue 2-piece sectional with consoleThe merchandise was delivered to Ms***’s residence on 7/11/2017.Value City furniture has received Ms***’s complaint and has been partnering with John *** who is a claim representative for Value City
FurnitureHe has contacted Ms*** on 8/11/2017, informing her Value City Furniture will replace the consoleMs*** is required to contact the store to set up replacement. Also, Ms*** was informed to contact Kaiser Hardwood Flooring at ###-###-#### to schedule an appointment and was asked to submit the estimate to Ms*** via email or fax. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####

I would like to apologize to Ms*** for not being provided the level of service that our store associates take pride in offering every dayWe strive to make furniture shopping easy and apologize if Ms*** experience did not meet our standardsMs*** continued business is so
very important to usWe never want to alienate a customer due to our lack of providing the exceptional service each customer deservesAgain, we apologize for the inconvenience, and wish to thank Ms*** for taking the time to reach out to us with her concernsMs*** may call me direct with any questions or concerns in the future

On 03/12/16, Ms*** purchased the Chandler Gray Sofa and Accent ChairThe merchandise was delivered to Ms***’s residence on 03/17/16.I have reviewed Ms***’s complaint and have been assured that Ms*** will get her sofa returned to her home tomorrowThe sofa is scheduled to be returned to
Ms***’s residence between the hours of 9:30-11:30AM I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct

We apologize for not responding earlierWhile investigating this complaint, we discovered that Mr***’s recliner was replaced on December 8, We now consider the matter closedIf Mr*** has any more questions he may contact our Customer Care Team at 888-751-Sincerely, Brandy
L***

On 06/04/2015, Ms*** purchased the Ciera Brown 3-Piece sofa, chaise, and cocktail ottoman and the Allure end tableThe merchandise was delivered to Ms***’s residence on 06/27/At that time, Ms*** returned the Allure cocktail table for a full refundOn 08/11/2015, Ms***
notified Store Personnel that she had not received her refund for the Allure cocktail tableMs*** financed through Great American Finance Company and therefore, the refund had to be processed by our Corporate OfficeIn the interest of Customer Service, the Store Manager has agreed to let Ms*** pick the refund check up at the store so that she doesn’t have any additional wait time to receive her checkI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct

On 10/11/Ms*** purchased the Solace Grey piece sectionalThe merchandise was delivered to Ms***’s residence on 10/31/15. After reviewing Ms***’s Revdex.com complaint I have confirmed that the warranty company has submitted the proper paperwork for an exchange on
Ms***’s loveseat Unfortunately the approval paperwork was sent to our Duluth, Ga location, instead of our Virginia Beach, Va store, Where Ms*** now resides I have successfully transferred all needed paperwork and have left a voice mail for Ms*** to contact me with the best day for her to accept her exchange. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct

On 11/12/2015, Ms*** purchased the 6-piece Dimora White queen bedroom set, the 6-piece Dimora Black queen bedroom set and of the Canal Stplush queen mattress sets This merchandise, with the exception of the Dimora Black mirror was delivered on 11/21/ Unfortunately, Ms
***’s upper level could not accommodate a queen boxspring and therefore a split boxspring was requested.I apologize for any inconvenience Ms*** may have experienced regarding the availability of the split boxspring After researching Ms***’s invoice; I have found that her boxspring was delivered on 12/12/ Ms*** was refunded her delivery fee on 11/29/and did not pay anything additional for the change to the split boxspring. Sincerely,Jenna C***

On 03/28/2016, Ms*** purchased the Carey Trundle bedMs*** picked up the merchandise on 04/01/Ms*** notified Store Personnel regarding a part of the Carey bed being rippedThe General Manager did replace the side of the bed with a new pieceMs***
advised that the merchandise was missing two screwsMs*** was provided with the missing screwsAfter speaking with the General Manager has advised we picked up the Carey Trundle bed on 04/05/for a full refundMs***’s refund in the amount of $was refunded on 04/07/Ms*** will need to allow 3-business days for the refund to show back up in her bank accountI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct

I reviewed the response made by the business in reference to complaint ID 11102014, and find the resolution is satisfactory to me

[We are pleased with Value City FurnitureWe have enjoyed purchasing furniture from VCFWe are upset with the robbery of jewelry that took place during the delivery of the furniture from the delivery menI want my jewelry returned or replacedI love tbe furniture and do not want it returnedI want reimbursement or replacement of my stolen jewelry.]

Ms*** purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture store.Ms*** signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms*** with her complaintValue City Furniture has no legal right
to exchange, refund or alter an AcceptanceNow contractMs*** will need to contact an AcceptanceNow representative at (888) 672-or by mail at Headquarters Dr, Plano, TX 75025.Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow. Sincerely,Ashley HunterPhone: 888-751-8552Fax: [email protected]

The General Manager has contacted Ms*** and advised of a full claim store credit of $to use on her next purchase Ms*** has been advised she has days to use the store credit.I apologize for any inconvenience Ms*** may have experienced If Ms*** has
any further questions or concerns she may contact me direct

Order was placed online and handled by moorestown, nj store

On 11/26/2016, Mr*** purchased The Chandelier 65” floor lamp, the Grenoble Black crendenza/media stand, the Marisol Charcoal sofa, the Cromwell 44” Adjustable dining table, as well as two Cotillion Flannel Grey accent chairsOn 5/8/17, Mr*** called into Customer Care and spoke to one of
our agents who filed the necessary forms to change the promotional financing for his cardMr*** can expect to see this financing change within 1-billing cyclesIf Mr*** does not see this issue fixed within that time, he can respond to this Revdex.com complaint and we will take further action from thereI apologize for any inconvenience this may have caused Mr***If Mr*** has any other questions or concerns, please feel free to contact me directlySincerely, Marian H***

It's rejected for the reason the first phone call I got my furniture is being delivered on 3/Got one on that dayHave had phone calls regarding delivery and they have called and cancelled themAnything they have said about the delivery can not be believedThey have already said they're delivering all the furniture, and haven'tHow can I be sure they will deliver all remaining on the 15th? Oh, Karema H*** can send me an affidavit saying itWhen I paid for it, they said it was in stockThey have blamed the manufacturers, they've made mistakes about items in and out of stockExample, I wasn't getting furniture on the 10thWhen I got a phone call on the 6th it was all out of stockThe loveseat is in the houseAnything they say by phone, text, email, or fax, it does not come true

On 02/22/2016, Mr*** purchased the Clarion 5-piece queen bedroom set and the Alisa Firm queen mattress, a queen size Bunkie board and a Dri queen sleep protectorThe merchandise was delivered to Mr***’s residence on 03/17/Mr*** notified Store Personnel regarding the problems
Mr*** was having with the Clarion queen bedroom storage drawers and the Clarion MirrorIn the interest of Customer Service the General Manager contacted Mr*** to resolve his Revdex.com complaintMr*** was advised that we would allow him full credit to select new merchandise if the Clarion 5-piece bedroom was not to his satisfactionMr*** accepted the offerMr*** has selected the Toronto Pecan queen bedMr*** can anticipate delivery of the exchange merchandise on 03/30/The store location will contact Mr*** to advise of the time frame we will be at his residence to exchange the merchandiseI apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct

On 03/20/2013, Ms*** purchased the 2-piece Rialto sleeper sectional and the Callihan Brown storage ottomanThis merchandise was delivered to Ms***’s residence on 03/23/2013.In the interest of customer service, the General Manager has agreed to allow Ms*** to return the merchandise
for an in-store credit Ms*** will need to go to the store to choose replacement merchandise and arrange the exchange If Ms*** chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference I kindly ask that Ms*** keep in mind that any extended warranties purchased will not cover cracking and peeling on any future purchases.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct

According to Dr***’s invoice #*** ***, the amount of $was financed with deferred interest for months If the charged amount was not paid off after the promotion period of months, interest would be assessed Unfortunately, Value City will not be responsible for any terms
and conditions set forth by Synchorny BankWe are unable to allow Dr*** to return his merchandise due to him having the merchandise for months. I apologize for any inconvenience Dr*** may have experienced If Dr*** has any further questions or concerns he may contact me direct

RE: Complaint ID# ***I *** *** reported to the Revdex.com in error when I reported a puchase date of my sofa a 7-23-An earlier receipt emailed to me reflects a 7-17-date when I purchased the sofa over the pone to customer care from Rich Logan.I only wanted damage free sofa from
VCF.Matt the manager from VCF Robinson states they will not try to find me another sofa and wont sell me anymoreAt the present time I still have damaged sofa in my home from VCFVCF has made me no offers to make it right.VCF should compensate me for all of the time days and countless hours spent for delivery dates, failed and missed delivery dates, excessive wasted trips to VCF Robinson to look at more damaged sofasTaking back all credits offered to me for all the troubles caused by presenting me damaged sofasRefusing to sell me a damage free sofaForcing me to find another sofa and leaving me with a hole in my living room.All of the wasted days and hours that have lead into weeks and now months to get damage free sofa.Being treated rudely and dismissively from VCF Monroeville, PA, Robinson TwpPa, Corporate care in Columbus, Ohio and its employees.I have tried to contact VCF Corporate administrators but no contact has been made from them

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