Vantage Floor Coverings

The consumer has filed a dispute with *** regarding their deposit thus making them ineligible for the promotion at this timeDraftKings Support team does not have access to our partners databases to determine whether or not the fulfillment of a promotional offer has been validatedWe apologize for the delay and our Marketing team has been made aware of this issue.?

Below is the exact confirmation email the consumer received on 09-22-at 9:AM EST:? ? Hi ***,Your $DraftKings Withdrawal has been processed? Please check your My Account page for details of how your request was processed.Your confirmation number is
***.Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested? *** refunds will take 3-business days to show in your account? Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $to *** card ending in ***.- Direct Pay $via Check to? ? ? ? *** ***
? ? ? ** *** ***
? ? ? *** ** ? ***
? ? ? ***Please let us know if you have any questions.Thanks,DraftKings Support

Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
*** ***

The consumer received the following withdrawal confirmation email on 12/03/15? To: ***From: DraftKings Subject: Withdrawal Request CompletedHi ***,Your $12,DraftKings Withdrawal has been processed? Please check your My Account page for details of how your request was processed.Your confirmation number is ***.Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested? *** refunds will take 3-business days to show in your account? Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $to *** card ending in ***.- Direct Pay $12,via Check to? ? ? ? *** ***? ? ? *** *** **
? ? ? *** *** *** ** ? ***
? ? ? ***Please let us know if you have any questions.Thanks,DraftKings Support

The consumer is correct that we have been in contact regarding their withdrawal on numerous occasionsHowever, the user has not provided the requested information and or the attachment's they are sending at not being received properlyTo easily remedy this situation, DraftKings is willing to
provide the consumer with our Customer Experience Manager's personal email in order to procure the requested documentation for withdrawal approval & processing today.?

It seems apparent that the intent was certainly to misleadThe commercials not only imply but directly state that the promo codes will grant free entry into the Millionaire Maker event week oneThe commercials also say no deposit is required, but you said there is a $minimum requirementIt seems appropriate to think you are purposely misleading people and are hoping that no one will make an effort to fight it because the sums of money are smallHowever, this is blatant advertising and you need to rectify this problem immediately
Regards,
*** ***
?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint
#***I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
*** ***

DraftKings does not control the delivery of checks through the ***All records indicate this check was sent to the address on file associated the consumers account?

The consumer sent the following message to our Customer Support department last night:? ***? Yesterday 11:pmThis email does not answer my request to CLOSE THIS ACCOUNTI simply want to withdraw my funds and end my business with this firm.? The account has been closed and the $refund request will be approved for processing by our Accounting Department todayThe consumer will receive a confirmation email from our Accounting Department once the request has been processedThe funds will post to the consumers respective bank account within 2-business days once our Accounting Department has processed the request.?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.? However, I disagree with the business' response stating that the consumer failed to make a withdrawal request? I made attempts to withdraw the money from my account? With each attempt the business would not accept the request and would freeze the funds in my account? This business practice is what prompted my complaint? So I want to stress that the comment that the consumer failed to make a request is completely false?
Regards,
*** ***

This user filed a charge-back dispute with his bank against DraftKings for $60, indicating that the charge to DraftKings was a fraudulent chargeUntil the dispute has been resolved, the merchant will not be reinstating the accountThe merchant has not received word from the bank that the dispute
has been droppedOnce the dispute has been dropped, we will work amicably with the consumer to reinstate the accountWe will not be crediting the user for any potential winnings while the account is in the banned state.?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
I have attached a document that contains the confirmation number for the payout via check? Now I know you don't control how *** delivers the mail, but I am sure a big company that handles DraftKings can check the confirmation number that was provided to me and provide a copy of the check that was cashed and paid out if it was received? Here is the confirmation number in case you cant see the attachment I have provided? Confirmation number? ***
Regards,
*** ***
?
?

This consumer claims that they have not been awarded their winnings, however fails to present that the winnings were credited to their accountPlease refer to the screenshot attached, where it clearly states that the consumers account was credited with the appropriate $worth of winnings which is
corresponding to their prize paying position in each contestThe $that the consumer references as not appearing in their account balance are funds that were used to enter contests, and then did not place in a prize paying positionWhen a user participates in a contest, and does not place in a prize paying position, they do not receive their entry fee backAs the consumer willingly entered these contests, we will not be issuing a refund for these contestsThe consumers account has been closed, per their request, and their remaining $account balance has been refunded back to them.?

This is falseI only filed the *** dispute AFTER DraftKings stated that the subscription promotion was not their responsibility, but ***'s, and AFTER *** stated that it was in fact DraftKings failure to provide them with my information weeks after making the required deposit
Regards,
*** ***
?
?

We noticed that the consumer's account was funded by cards/*** accounts both in your name and another person's nameBy inputting a payment method to participate in real money contests, the Authorized Account Holder affirms that the Authorized Account Holder is the lawful owner of the payment
method account used to make any deposit(s) on the WebsiteIt is a violation of our Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account Holder.DraftKings Risk Management Team? placed restrictions on your account pending verificationYou may still log in to your account, however, you may not be able to deposit, withdraw, and/or enter new contests.To verify your account, please email [email protected] the following verification documentation:? A picture of the front and back of your driver's licenseA picture of the front and back of [*** ***]'s driver's licenseA picture of the front and back of the card that you used to depositAn explanation of any accounts used to fund your account that are not under your name? If you do not wish to provide the requested verification documentation, we will close your account an refund the remaining? $account balance.?

The consumer is mistaken by our offer.? The promo code page only pops up the first time you visit our page and register, however, our First-Time Depositor promotion is currently the same as any of our affiliatesUpon your first deposit, you will receive our first time deposit bonus of 100% (up
to $600) and a Complimentary $Contest Entry TicketPromo codes are used for tracking purposes and all users receive the same offer upon their first deposit regardless if they use a promo code or not.Entering the promo code grants you a Free $Entry ticket (with your first deposit of $or more), which you then can parlay into a $ticket for entry into the *** Millionaire MakerYou are not credited with a $ticket for entering a promo code.?

Although the right to cancel a contest is within our Terms of Use, we understand that the error created a less than ideal customer experienceFor the experience, a $10,free roll was created as a token of apology the day of an errorSafeguards have been put in place to ensure that this does not happen going forwardWe again apologize for the inconvenience and thank you for your understanding.?

The merchant has refunded the consumers remaining account balance of $As the consumer willingly utilized the merchants product, the merchant will not be refunding any funds outside of the consumer account balanceThe merchant feels that this is a fair and amicable resolutionIf any further mediation is required, the merchant will be more than happy to comply.?

We understand that having players in an NBA game that was postponed is an unfortunate situation that does not create the DraftKings experience you were hoping for.? We know that being negatively affected by the postponement is frustratingWe extended an invitation for the customer to play in a
free $10,free coll contest, as well as refunded the commissions for the affected entries which we feel is an amicable resolution.?

The consumer received the following confirmation email on October 3rd:? Hi ***,Your $1,DraftKings Withdrawal has been processed? Please check your My Account page for details of how your request was processed.Your confirmation number is ***.Also note that our
policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested? *** refunds will take 3-business days to show in your account? Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $to *** card ending in ***.- Direct Pay $via Check to? ? ? ? *** ***
? ? ? *** *** *** *** ***
? ? ? *** ** ? ***
? ? ? ***Please let us know if you have any questions.Thanks,DraftKings Support? The consumer must understand that we (DraftKings) cannot control the deliverer time of mail via the ***.? As stated in the confirmation presented to the consumer, his funds were issued back to his deposit sources and a check was providedThe consumer can review the respective accounts listed in the withdrawal confirmation email to locate his funds expected from the October 3rd withdrawal request.As a result of the above, Mr*** has received the full amount of money that he claims he did not receive in his Complaint