Vantage Floor Coverings

All of our contests are legally compliant with federal and
state law in every jurisdiction in which we operate. While there are nuances in various gaming
laws that many will try to point to as a single determinative factor in whether
a contest is “legal” or “illegal”, the true measure is
whether the contest is
determined to be a game of skill, as opposed to gambling which is a game based
on chance, under applicable law. The
outcomes of our contests are based on the exercise of skill by the
participants, and accordingly our contests do not constitute unlawful gambling
under applicable law We recently updated our Geographic location authentication systemsWhen you receive the request to allow your location, YOU MUST SELECT “ALLOW" If you disallow this permission, you will not be able to use the website.In addition, please utilize the following links for more information to troubleshoot any potential issues you may have.If you’re on a mobile device please utilize the following link:draftkings.com/lp/geofaqIf you’re on a *** please utilize the following link:draftkings.com/lp/macgeofaqsIf you’re on a PC please utilize the following link:draftkings.com/lp/pcgeofaqs

Re: ID # *** - *** ***Dear *** ***:Thank you for your cooperation in responding to the above consumer's complaint and for the opportunity to assist you with resolving their concerns. We notified *** *** of your response and requested notification of whether or not a satisfactory resolution had been reachedRevdex.com has not heard back from the consumer Therefore, the complaint has been closed and will be included in your firm’s Revdex.com Business Review as: “Answered - Revdex.com has not heard back from the consumer as to their satisfaction with the business’s response.” The text of your response may be publicly posted on Revdex.com’s website Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate languageIn the event the consumer contacts Revdex.com again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer We appreciate your cooperation in addressing this issue, and hope we can be of service to you in the future.Sincerely,|Operations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[You are certainly not doing a very good job I have had contest within the last week where players are clearly are working together but nothing is done about the situation. ]
Regards,
*** ***

As a threshold matter, DraftKings’ response to your letter
in no way waives its contractual right, pursuant to its terms of use, that the consumer must pursue his claims in a binding, non-class arbitration in
Massachusetts. While an arbitral forum
would be the appropriate forum to hear the
consumer's claims, in fact, these claims
are meritless and should not proceed in any forum. His complaint fails to tie DraftKings’
alleged conduct to any harm he supposedly suffered. Nevertheless, and without waiving any of the
foregoing, DraftKings provides the following response to your complaint. SCORING REVISIONSDuring each game, DraftKings receives live scoring updates from our stats provider, *** ***After the game has concluded, DraftKings receives a final box score, which will be used to calculate the results of each contestHowever, the leagues and stats provider will occasionally revise box scores after the final box score has been releasedIn the event this occurs, the player scores on DraftKings will not be updated and the settlements will not be revisedNote that this is not the same situation as a case where a correction needs to be made after settlement due to a bug or issue with the data feed or the settlement processIn these cases the settlement process (including payment) may be reversed and redone correctly.PAYOUTSDraftKings will wait until all of the final box scores have been reported for each contest's games to ensure that the final results are accurateOur statistics provider, *** *** will occasionally make revisions to final box scores that correct statistics published live during the gamesIn those cases, payouts will be based on the final box scores, not the box scores published during live gamesIf revisions are made after the final box scores are published, payouts will not be reversed or changedIf there is difficulty obtaining official results or issues with scoring, the contest may be settled the following day or whenever the final box scores are initially published

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The local post office said that any undelivered check is sent back to the original sender, and is "not a priority" Due to this, they explained that it may take an elongated period of time to reach you (since your checks are sent from Canada) I'm requesting Draft Kings to place a stop on this check, and reissue a new check in it's place This will absolutely resolve the issue Thank you .
Regards,
*** ***

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Good morning,Again after 20+ inquiries, all of which they refuse and reject to communicate person-to-person, they ignore *** ***'s Fraud report and request for explanation of why there were two (2) account numbers being drawn from inside DraftKings They continue to demand that I drop my complaint and prove it to them in writingThe Bank requested I close the account immediately, monitor my credit and destroy my debit card, which I did This group is passive aggressive in how they have treated me as a customer Moreover, when fraud is suspected and a company is alerted to it by the Fraud Department of a major bank, most businesses would quickly act and respond to their paying customer This group has attempted to dismiss, accuse and intimidate me I have no interest in continuing to have an account with this company I hope to obtain the digital record of what they did with the funds and games they seized from meThe bank records of unauthorized "recurring" withdrawals (from within DraftKings) and additional the account number were not something they could keep from me When this group provides me with a full accounting of every transaction that occurred (after they froze me out of my account without warning), an explanation of the second account number and "recurring" unauthorized withdrawals, I will be satisfied (assuming there was no violation of law)
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

As a leader in the Daily Fantasy Sports industry, we take the trust of our community very seriously and remain fiercely committed to the integrity of DraftKings’ Daily Fantasy Sports product.Effective immediately, DraftKings employees will be permanently prohibited from participation in any public
daily fantasy games for moneyWe will also prohibit employees from any Daily Fantasy Sports contest operator from participating in games on DraftKingsWe are glad to see that others in the industry have followed suit and believe that this is an important next step in retaining the trust of our players.DraftKings has engaged a legal team from *** ***, led by former United States Attorney *** ***, to review our findings and conduct an investigation specific to the allegations against one of our employeesWe will release the summary of those findings upon completion.Furthermore, in order to maximize the integrity of our product and the protection of our players, we have been working with *** *** to advise us on ensuring that our policies and practices are second to none.DraftKings’ explosive growth is a testament to our ability to deepen our fans’ engagement with the sports they loveWe are committed to reinforcing the trust and security of our millions of loyal customers. The consumer in question violated our Terms of Use by depositing funds into their account with a payment method not registered in their name. "Authorized Account Holder" is defined as the natural person years of age or older who is assigned to an e-mail address by an Internet access provider, on-line service provider, or other organization (e.g., business, education institution, etc.) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address for registration on the WebsiteBy inputting a payment method to participate in real money contests, the Authorized Account Holder hereby affirms that the Authorized Account Holder is the lawful owner of the payment method account used to make any deposit(s) on the WebsiteIt shall be a violation of these Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account HolderDespite several requests to provide information to the merchant we did not receive the requested information to verify the consumer account. To amicably resolve the matter between the consumer and merchant, at this time we have closed the said account and we will be issuing a refund for the remaining $in the accountThe consumer will receive a confirmation email from our Accounting Department once the refund request has been processedThe consumer can then expect their funds to post back to the deposit source(s) within 2-business days.

The consumer was instructed by our support staff how to add their physical address to their account and submit a withdrawal requestThe consumer's withdrawal request is currently on hold for processing as they submitted it outside of our Accounting business hours. Our Accounting
Department processes withdrawals Monday - Friday from AM-PMAny withdrawal requests that come in after PM on Friday will be processed in the order that they were received starting the following Monday. Once our Accounting Department processes your withdrawal request (you'll receive a confirmation email), it typically takes anywhere from 2-business days for your funds to appear in your accountIf you request a check it can take up to two weeks to receive.

The consumers withdrawal request was processed on 10/21/at 03:06pm EST and they received the following confirmation email to ***.Hi Roobx13,Your $DraftKings Withdrawal has been processed Please check your My Account page for details of how your request was
processed.Your confirmation number is ***.Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested *** refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $via ***.Please let us know if you have any questions.Thanks,DraftKings Support

My issue was resolved for which I had filed a complaint on 10/05/15my complaint # was ***

The consumers account has been deleted and they will no longer receive promotional emails from the merchant.

We appreciate the feedback in regards to our policies and how they can be best handled in the future, within our regulatory obligationAs a final make-good, we are willing to provide the customer with DK Dollars which can be used for play on the site but is non-withdrawablePlease let us know if this resolution is satisfactory.

The consumer in question can access their account and there are no restrictions applied to it at this timeThey can access their account using the following credentials: Username: ***Email: ***If they click this link:
https://www.draftkings.com/Account/ResetPassword, and enter your email in the box, we will send you an email containing a link to complete this process and reset your passwordMake sure to check all email folders including your spam/junk folder. Additionally, the consumer made three $deposits on the following dates: 10/11/10:15pm10/11/10:19pm10/12/07:10pmThe consumer then used the funds to enter a variety of contests on DraftKingsThe consumer can access their account and view all transactions they authorized by going to their My Account page and clicking on the the "Transaction" tab$of the $deposited total is currently "on hold" for a Season *** *** *** league through *** and DraftKings *** *** product.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Draftkings can deduct the $from the balance but I want them to send a check for the remaining balanceI have no plans on using their services
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I have forwarded the information attached to the email sent on Saturday, but I need some type of confirmation that it was receivedI have sent the same information almost every week since this began
Regards,
*** ***

We apologize if you feel misled in any way regarding our deposit bonusI can assure you, that is not our intention, and any person would feel frustrated if what they received is different from what they expectedI have forwarded your message containing your concerns and feedback through to our
Marketing and Advertising TeamsIn addition, you may withdraw your current account balance and our Accounting Department will refund your deposit source within hours. Our deposit bonus is a rewards based program, used to promote frequent play on our siteOur advertising is meant to motivate users to visit and ultimately join DraftKingsWe do our best to provide the details of the deposit bonus programOn the deposit page the first time you deposit we display a brief explanation of the terms in which your bonus is releasedFurther, we have a greater explanation of the terms in our FAQs and our Contact Us page. The deposit bonus releases in increments of $for every Frequent Player Points (FPPs) you earnFPPs are earned when joining any paid contest on the siteYou do not receive FPPs when you enter free contests, such as FreeRollsThe higher the entry fee, the more FPPs you earn upon joining that contestIn addition, once you have earned or more FPPs you can cash them in for free entries into specific contests from the FPP Store.Again, we apologize that you do not feel you received what you expected, and we certainly do not want you feeling as though you’ve started out poorly with your initial DraftKings experienceWe have expired the remaining pending bonus associated with your account and issued a site credit (DraftKings Dollars) of $40.00. DraftKings Dollars are cash-equivalent site credits that you can use for entry into any real money contest on the siteThink of it as a DraftKings gift card that you can use in real money contestsAll freerolls with cash prizes and offer bonuses on DraftKings are paid out in DraftKings DollarsDraftKings Dollars cannot be withdrawn, and can only be used for site contests.I want to thank you for reaching out with your feedback, and we appreciate and value you as a new userIf there is anything else we can do, please do not hesitate to reach out.

The consumer has received a refund and confirmation as stated prior.