Vantage Floor Coverings

The consumer submitted a? $4,withdrawal request on? 11/16/12:38pm and they were sent the following email by a member of our Accounting Department yesterday afternoon:? ? Incident #***Hi ***,We have received your withdrawal request and before we process the
request, we just need you to send a picture of your Driver’s License to verify your identity and address on filePlease note that if the address on your driver's license is different than the address on your account we may ask for additional information to verify your accountPlease attach your driver's license directly to this email at your earliest convenience.***DraftKings Inc.? The consumer simply needs to respond directly to the following incident which was sent to? ***, with their State Issued ID as the email statesOnce the consumer simply provides their state issued ID for verification purposes, our Accounting Department will process their requestThe consumer has failed to follow instructions and provide the requested information to date, thus delaying their withdrawal process.?

The qualifications to receive the prize were outlined in this contests's "full contest details" which is provided in the attached screenshotConsumers can find this page by going directly to the contest and clicking the "full contest rules & prizes" linkIn the full contest details, the rules
indicate that the customer must live within miles of the city limits to be eligible for the prizeAs the customer did not live miles from the city limits, they were not eligible for the prizeIf there is any further mediation required, the merchant will be more than happy to comply.?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.? I have not received an email from anybody at Draft Kings regarding this incident? Furthermore, it would be hard to attach my Drivers License to an email I have never received? I know Draft Kings has my email address because they send me contest information all the time? I checked my inbox and spam and never received anything from ***? Yes, I did request another withdrawal yesterday of $because the Draft Kings Administration cancelled my previous withdrawal request of $with no explanation? Coincidentally, it was after the Revdex.com sent my complaint to them yesterday? My email is ***? If I had ***'s email I would gladly send a copy of my Drivers LicenseI find it interesting that when I withdrew $in ***uary, they didn't need my Drivers License? I believe this to be nothing but a stall tactic, but would happily supply the license? ]Please find my attached Drvers License*** from accounting apparently tried to send me an email yesterday requesting my license, but I never received the email, nor was it in my spam....The cable company even checked and it could not be foundPerhaps he had my email wrong, it's ***@4wbi.net,not.com.I'm trying to withdraw some money, and requested on Nov8th 2015, but the Administration cancelled it yesterday, so I requested a withdrawal of 4850.I cannot attach my license to an email from *** which I never receivedKindly forward this email to ***.Thanks, *** *** ***
Regards,
*** ***
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We apologize if you feel misled in any way regarding our deposit bonusI can assure you, that is not our intention, and any person would feel frustrated if what they received is different from what they expectedI have forwarded your message containing your concerns and feedback through to our
Marketing and Advertising TeamsIn addition, you may withdraw your current account balance and our Accounting Department will process your withdrawal within hours.? Our deposit bonus is a rewards based program, used to promote frequent play on our siteOur advertising is meant to motivate users to visit and ultimately join DraftKingsWe do our best to provide the details of the deposit bonus programOn the deposit page the first time you deposit we display a brief explanation of the terms in which your bonus is releasedFurther, we have a greater explanation of the terms in our FAQs and our Contact Us page.? The deposit bonus releases in increments of $for every Frequent Player Points (FPPs) you earnFPPs are earned when joining any paid contest on the siteYou do not receive FPPs when you enter free contests, such as FreeRollsThe higher the entry fee, the more FPPs you earn upon joining that contestIn addition, once you have earned or more FPPs you can cash them in for free entries into specific contests from the FPP Store.Again, we apologize that you do not feel you received what you expected, and we certainly do not want you feeling as though you’ve started out poorly with your initial DraftKings experienceWhile we cannot directly release your deposit bonus? ? we are willing to work with the consumer to resolve this matter in an amicable mannerWe are willing to issuing a site credit of $to the consumers account and the consumer is free to utilize those funds as they wishIf you find this a fair resolution, please confirm.?

DraftKings vigilantly looked into this matter.? Entry:? ***For the above entry, the customer submitted the following lineup on 5/at 11:12:PM ET:*** *** ***
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*** *** ***The customer then edited this lineup seconds later to the following:*** *** ***
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*** *** ***There were no other edits to this entry.***As for the above entry, the customer edited this entry different timesI have listed the edits the customer made to the lineup just before 3:PM ET and after below:On 6/at 3:PM ET the following was submitted:*** *** ***
*** *** ***
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*** *** ***Then at 4:PM ET, the following lineup was submitted:*** *** ***
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*** *** ***Then at 4:PM ET, th* *** *** ***
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*** *** ***I can confirm your lineups are displayed exactly as submitted, and as a result, not further compensation will be provided .There was no technical error in this circumstance.?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.?
? The dispute they are talking about has been dropped? it was dropped a month ago by *** ***? I have been trying to tell them this, but they would not respond to my emails? I have recieved my Credit card statement showing the $charge going back on my card? *** *** told me they have notified draftkings of this on Nov4th ? I don't know what kind of game draftking is playingAll I know is they are not paying me my funds and are avoiding me.?
Regards,
*** ***
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The consumer has contacted the merchant several times, however, they have not followed instructions per the emailEach email they have received states the following:? "We are currently experiencing high service volumes at the momentIf you do not find the answer to your inquiry below, please
reply directly to this emailPlease also utilize our FAQ page (https://www.draftkings.com/help/faq? ) for additional information that may assist you."? As the consumer has failed to follow up directly to the reply from the merchant and created new emails, they have continued to receive a template response.? We do not have a phone line for customer related mattersWe receive a very high volume of inquires per day and the most efficient way to address all of them is via emailPhone support, would hinder our ability to fully address all inquiries received on a given dayAll customer related inquiries are fielded via email and instant chat currentlyThe consumers account was restricted because their? most recent deposit attempts into your DraftKings account have flagged their account as fraudulentThey failed numerous deposit attemptsWe have placed restrictions on your account pending verificationYou may still log in to your account, however, you may not be able to deposit, withdraw, and/or enter new contests.Please send pictures of the following to [email protected] :Photocopy of license or any other state issued id? Images of credit cards front and back that were used.Once we have these documents we will be able to verify your account and lift the restrictions

While the consumer claims they never received the said check, the merchant never had the check returned to our officeThe consumer should contact their local postal office for additional information.?

Their commercial clearly offers a free entry into the millionaire maker and says nothing about a $entry
Regards,
*** ***
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Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
[My objection not only relates to the use of my account and access to my money which has not been resolved, but also aims to eliminate the use of these practices by the business that subject other customers to the same tactics that I have been subjected to (restricting customer account as a response to a billing inquiry/dispute.]
Regards,
*** ***
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The account in question (***) is currently active and able for useThis user can log into their account and perform any action which is permitted via our services.?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
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Regards,
*** ***
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The merchant has been in consistent communication with the consumer regarding this matter as outlined in the attached screenshotThe merchant is working to resolve this matter with the consumer in an amicable fashion.?

Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
I will restate for the record once again that I never violated the terms of use at Draftkings Inc and am rightfully owed the remaining balance in my accountThe email correspondence supplied by Draftkings Incshows and proves the following:? 1) Draftkings never demonstrated or showed such evidence to prove I was in violation of any terms of useThe reason being, there was no evidence because I participated well within the terms of use.2) Draftkings created fictitious suspicions, of my opponent's and I's participation, in order to withhold all my rightfully won winnings.................I can assure the Revdex.com that I participated no differently from any of Draftkings hundreds of thousands of users who are well within the terms of use.3) Draftkings Inc accuses my opponents of being "Dummies" due to their submitted lineups, thus claiming them and myself to be in violation of terms of use............I can supply statements, from my referrals/opponents that will swear they submitted lineups in which they thought capable of winningThey will also admit to being extremely inexperienced in playing Daily Fantasy Sports, but they wanted to give it a tryThey will also swear on being completely offended by Draftkings Incfor incenuating they not only were "Dummies" but accusing them of wrongdoing as well? 4) Draftkings purposely ignored and withheld all of my account's information, that I requested numerous times, in order to keep me from proving every transaction made was well within Draftkings Incterms of use.? The facts are Draftkings Incis a Fantasy Gambling site, whose operating under the UIGEA Gambling Act that states playing daily fantasy sports is considered legal because its deemed to be a game of SKILL and not a game of chanceIt is that same act, that Draftkings Inc is operating under, to be in violation themselves under the federal law? My opponents had no experience whatsoever, extremely limited skill level and they participated and lost fairly and withing not only Draftkings Incs terms of use, but the UIGEA Gambling Act 2006, as well.Ultimately, Draftkings Incis using my opponents zero skill level, as a suspicious reason to accuse myself and I'm sure countless other Draftkings users, of fraud and violation of their terms of useDraftkings Inc's own terminology in it's terms of use, is not only extremely confusing to the average user, but it's wording allows Draftkings Incto withhold any/all funds from players based on unproven suspicions, which would be very similiar to a *** Scheme.? In the past year, the UIGEA Gambling Act has been under heavy scrutiny and challenged in courtsDftaftkings Incthemselves are under investigation by the FBI for possible violating insider trading lawsWhile being investigated, in the past months, Draftkings Incwas proven to be in violation of federal and state laws by the New York State's Attorney GeneralNumerous lawsuits have been filed against Draftkings Incand are either pending or cases have been settled or wonStates have banned Draftkings Incfrom operating in.? ? I am rightfully owed well over $by Draftkings Inc and I don't know how many others or how much other money is owed to past players of Draftkings IncI've reached out to the Revdex.com for help in recovering my rightfully owed moneyFurthermore, I ask the Revdex.com themselves to open an investigation into the daily operations of Draftkings Inc? The consumers need to be warned and protected from situations like I'm in, where I paid money to play, I won money and Draftkings Increfuses to pay based on accusations and fictitious scenariosWhat Draftkings Incis ultimately doing is accepting bets/money to enter their leagues, with heavy risk they won't pay winners because their opponents weren't educated or skilled enough.? My resolution is still to get the $or more, that's rightfully owed to me.? I look forward to hearing back as soon as possible from the Revdex.com?
Regards,
*** ***
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The merchant has credited the customers account with the $that they desire as an act of good faithThe merchant deems this matter resolved as the resolution requested has been met, but will be more than happy to comply with any further mediation.?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
*** ***

We understand that having players in an NBA game that was postponed is an unfortunate situation that does not create the DraftKings experience you were hoping for.? We know that being negatively affected by the postponement is frustratingWe extended an invitation? for the customer to play
in a free $10,free coll contest, as well as refunded the commissions? for the affected entries which we feel is a amicable resolution.?

The consumer filed a dispute (chargeback) with their payment providerThis matter is now in mediation between the consumer's bank and the company's merchant bankThe consumer should contact their bank for an update as there is no action that will be taken on the company's behalf on this
forum.?

Verifying consumers identity is a standard operating procedure of the merchantAs the consumer failed a knowledge based verification process, the standard operating procedure is to obtain physical documents to verify a consumers identityThis policy is explicitly stated in the merchants terms of
service"Entrants may be requested to complete an affidavit of eligibility and a liability/publicity release (unless prohibited by law) and/or appropriate tax forms and forms of identification including but not limited to a Driver's License, Proof of Residence, and/or any information relating to payment/deposit accounts as reasonably requested by DraftKings in order to complete the withdrawal of prizesFailure to comply with this requirement may result in disqualification and forfeiture of any prizes." As this is outlined in our terms of service, we will require account verification to play on the site further.As a? compromise, the merchant is willing to withdraw the remaining funds in the consumers account and send the funds back to the consumerHowever, the consumer will not be permitted to utilize the merchants product until the verification process has been? completedPlease confirm that this is the method in which the consumer would like to proceed.?