Vantage Floor Coverings

The merchant is in communication directly with the consumer to resolve the matterIf the consumer would like to continue through the mediation process, we will be more than happy to comply.?

The consumer filed a dispute with their bank in regards to the deposit they made on the merchants websitePer the merchants Terms of Use,? If any deposit is charged back any winnings generated from DraftKings contests shall be invalidated, forfeited and deducted from your Account balanceIn
addition, the amount of the initial deposit will be invalidated, forfeited and deducted from the Account balanceDraftKings reserves the right to close your account ??" without notice ??" shall a deposit be charged back.? As a an act of good faith, the merchant is willing to send the remaining balance of the consumer to themUntil the dispute? has been dropped, the consumer will not be eligible to utilize the merchants servicesOnce the dispute is dropped, the consumer will be eligible for reinstatementPlease confirm that this is an amicable? resolution.?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
I reject the response based on the fact that this company has refused to explain why there were two (2) account numbers in my name? One which I used and set up and the other pulling unauthorized "recurring" withdrawals? I was alerted to this by my bank's? Fraud? Department? I have asked for an? explanation? times via email because they refuse to speak with me? Every email they have ignored.This is the basis for the original complaint and they have REFUSED to explain it? The bank feels my identity may have been compromised and this group has conveniently failed to address or explain the the two (2) account numbers and unauthorized withdrawalsMoreover, they? accused? me of filing a claim and at this point I have set up alerts for Credit? Monitoring.The fact they refuse to address it and respond suggests that they either do not care, don't have an explanation or they do not want to disclose what they have discovered
Regards,
*** ***
?
?

Below you will find the exact transaction email our accounting department sent to you regarding your withdrawalPlease review it carefully as we refunded both your card on fileAny withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment
(***, Gift Card) used to deposit funds on the Website dating back 3-months in chronological orderDraftKings will only release withdrawals to a different credit card or other payment method other than that which was used to make deposit(s) after the aggregate amount of such deposit(s) has already been released back to the credit card(s) or payment method(s) used for the deposit(s).? "Hi ***,Your $DraftKings Withdrawal has been processed? Please check your My Account page for details of how your request was processed.Your confirmation number is ***.Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested? *** refunds will take 3-business days to show in your account? Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $to *** card ending in ***.Please let us know if you have any questions.Thanks,DraftKings Support"

Revdex.com: the have already? filed? requests, I wont be filing a thirdone on 11/and they sent me a verification email saying fill out another request.I sent my ID and shortly after that they cancelled my request.....I will not be satisfied until? administration? contacts me personallybecause obviously they are not being truthfuli sent a id on the 3rd and they cancelled my request shortly after that, again on the 5th, ans my inquiries went unanswered, so I sent another I sent another sent another on the and shortly after they cancelled....im not going thru this again, somebody from administration can? contact? me with the number I gave the Revdex.com night or dayone question is, "how long after a request is filed is it cancelled"??? the answer is there is no set time, but when you give them a picture id for the third time....they already had my ID from the first time they cancelled, because I got verification, so why not just send the money? immediately when I filled out my second id?....and you did? receive? the id before you cancelled, and I bet a forensic computer? analyst? could prove that, and its looking like thats the way its headingthe only way this get worked out is if a admin calls me and tells me there sorry for the stall? tactics, or for the? incompetence? for the workers involved
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** *** ? ?

As stated in the previous reply the consumer received the following confirmation email regarding the withdrawal request in question:? ? "Hi ***,Your $DraftKings Withdrawal has been processed? Please check your My Account page for details of how your request was processed.Your confirmation number is ***.Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested? *** refunds will take 3-business days to show in your account? Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $to *** card ending in ***.Please let us know if you have any questions.? As stated in the aforementioned confirmation email, we refunded? transactions totaling $to *** card ending in ***The consumer is failing to realize that they will NOT see a lump sum of $post back to this account, but rather (as the email states) individual transactions totaling $post back to the respective cardThe consumer should review their account statement carefully and they will find individual refunds from DraftKings within their accountThere is no further action the company will be able to take regarding this matter

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
[This dispute was dropped because Draftkings has held my account hostage, restricting my account and disallowing access to other funds in my account? This framework does not allow consumers or users of the site to ? contest charges against the site as legitimate disputes are addressed with threats and account restrictions to compel the user to drop any disputes? The site also provides no telephone or live chat support to help customers resolve billing issues]
Regards,
*** ***
?
?

DraftKings commercial clearly offers a free entry into their Millionaire Maker event when you enter the promo code in the commercialAn entry into the Millionaire Maker has a $value
Regards,
*** ***
?
?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** so long as my funds are refunded without having to provide the personal information they've insisted on in the past.? I do not intend to use this service in the future as I do not feel comfortable providing this type of information to draftkings and intend to cancel my account immediately after receiving fundsI understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
*** ***

Below is the confirmation email the consumer received on 11/30/at 6:PM EST regarding the monies in question:? To: ***From: DraftKings Subject: Withdrawal Request CompletedHi ***,Your $DraftKings Withdrawal has been
processed? Please check your My Account page for details of how your request was processed.Your confirmation number is ***.Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested? *** refunds will take 3-business days to show in your account? Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $to *** card ending in ***.Please let us know if you have any questions.Thanks,DraftKings SupportAs long as you still have the same account number with that company the funds will appear on your new card in 2-business daysYour account number and card number are two separate entities and as long as the account number (again, not the CARD number) is the same, your funds will appear? ?

Contrary to what the consumer believes, he did insert the incorrect *** email upon their withdrawal requestDraftKings does not manually submit withdrawal requests for users whom request a withdrawal and the consumer is responsible for submitting the proper addressThis dispute can closed as *** as returned the $1,to the consumers accountThe consumer can confirm this and DraftKings is happy to provide any documentation needed to validated the claim as well.?

DraftKings has debited the $and created a withdrawal for the remaining balance.?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
The only way to contact this business is via online 'email' submission.? I have attempted contact through the online submission three times prior to filing this complaint.? I never received a response
Regards,
*** ***
?
?

? Message:Yes I am playing game now only because you resolved the issue and banning employees to play but that doesn't excuse the fact that when I played for my money it was not a fair game and you cheated people including myself out of our cash by allowing your employees who had access to
cheat sheets play the game

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.? Yes, I understand that you reserve the right to cancel contests at any timePlease understand that I also have the right as a consumer to question your cancellation and point it out as an unfair practice.? The fact remains that DraftKings made the error and not the users.? I would think that when a company makes a mistake it’s the company that should suffer the consequences and not the usersDraftKings could have easily made the decision to refund the entry fee for users affected by the issues and continued the contest for users that were unaffected? and that did nothing wrongThat option would have provided users with potentially winning lineups an opportunity to still win money in the contestThat would have meant further losses to DraftKings, so a user can only assume that’s why that did not happen? ? You are correct that this situation is less than idealI hope regulators take these types of scenarios into account when crafting daily fantasy regulationsIf contests are to be truly fair then regulators need to consider more than just insider information and collusionThey need to ensure that users are being treated fairly in instances where the company has technical issues that affect the outcome of a contest? ? One last thing? I just want to point out that I'm not the only affected by these DraftKings issues? See this Twitter thread ***
Regards,
*** ***
?
?

"Revdex.com has closed complaint # *** as ResolvedThis complaint was filed on 9/17/10:46:PM by *** *** .After reviewing the position of all parties, Revdex.com determined that the business's response has resolved this complaintThis complaint has been closed as resolved.No further action is required of the business for this complaint.? Thank you.Revdex.com"

On behalf of the entire team at DraftKings, we would like to once again offer our apologies for the sub-par experience some of our customers experienced on April 4thWe have resolved the technical issue that occurred immediately prior to all slates that locked between 7:and 7:PM April 4th, we
are confident this was an isolated incident.To compensate our customers that were affected by this unfortunate incident, we have credited 100% of April 4th? entry fees that were greater than payouts receivedThis decision ensures our affected customers are made whole, while assuring that the slate of contests continued as scheduledAs the customers total payouts were greater than total entry fees, there was no credit providedWe feel as if this is an amicable solution for the degraded performanceThank you for your understanding.?

The dispute the consumer filed against he merchant has been settled in the consumers favorPer the merchants terms of service,"? If any deposit is charged back any winnings generated from DraftKings contests shall be invalidated, forfeited and deducted from your Account balanceIn addition, the amount of the initial deposit will be invalidated, forfeited and deducted from the Account balanceDraftKings reserves the right to close your account ??" without notice ??" shall a deposit be charged back." The merchant has refunded the consumers full account balance, minus the $in disputed chargesAt this time the merchant will not be reinstating the consumers account as it is in violation of the merchants terms of service.?

The merchant has received word that the dispute has been resolved in the consumers favorAs the consumer did not drop the dispute, the merchant will not be reinstating the customers account per the Terms of Use agreed upon registrationAs the consumer has received the $from the dispute, the
merchant will not be crediting the consumer any furtherThe merchant deems this matter now resolved, but will be more than happy to comply with any further mediation.?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
? I don't believe I entered the
wrong email address I believe they sent it to the wrong person? ?
Regards,
*** ***
?
?