Vantage Floor Coverings

The merchant has been in consistent communication with the consumer in regards to this circumstanceOn Tuesday 10/the merchant provided the consumer with a tracking number in which he can track his package the merchant sentIf there is any further mediation required, the merchant will be happy
to comply.

***- At this time we will not verify your account using the Revdex.com services as it is not a secured website to store documentationPlease respond to Incident #*** which was sent to *** on Monday 01:pm and your account will be verified.

The consumer account in question was restricted for a violation of our Terms of Use. "Authorized Account Holder" is defined as the natural person years of age or older who is assigned to an e-mail address by an Internet access provider, on-line service provider, or other organization (e.g.,
business, education institution, etc.) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address for registration on the WebsiteBy inputting a payment method to participate in real money contests, the Authorized Account Holder hereby affirms that the Authorized Account Holder is the lawful owner of the payment method account used to make any deposit(s) on the WebsiteIt shall be a violation of these Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account Holder.After several requests to the consumer to provide the requested information we never received the said documentationAdditionally, all documentation sent by our users are stored in a remote secondary database that is separate from our main databaseIn order to comply with PCI compliance practices, this is requiredOur Tech Team works tirelessly to ensure the protection of sensitive information of this kindConsumers are requested to fax this information to ***.To amicably resolve the dispute between the consumer and merchant, we have closed the consumers account and we will be issuing a full refund of lifetime deposits ($75.00)Our Accounting Department will process the refund request this afternoonThe consumer will receive a confirmation email once processed with details of the refund and payment methods refunded.

Please review the following correspondence between the consumer and merchant: *** * Nov 10:amHi ***,Since it appears your charge back claim was settled in your favor, we will be banning your account and returning your account balance ($387.24) minus the $*** *** has
already returned to you.Please be on the lookout for your confirmation e-mail in the coming 12-hours and please refrain from creating additional accounts on DraftKings as these will not be permitted to play on DraftKings.If you have any questions regarding your withdraw once you receive your e-mail, please let me know.Regards,*** *Customer Experience Associate DraftKings Inc.*** * Nov 10:amwaiting for *** Nov 09:amWhy are refusing my emails and what have you done with money? Has my identity been compromised? You are by law required to inform me if it has and you were provided notice of multiple account numbers discovered by *** *** weeks ago.Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank againI want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?*** ***On Sun, Nov 29, at 6:PM, *** G wrote: Why are refusing my emails and what have you done with money? Has my identity been compromised? You are by law required to inform me if it has and you were provided notice of multiple account numbers discovered by *** *** weeks ago.Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank againI want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?*** ***On Sun, Nov 29, at 5:PM, *** G wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank againI want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?*** *** ...On Sat, Nov 28, at 1:PM, *** G wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank againI want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?*** *** ...On Sat, Nov 28, at 8:AM, *** G wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank againI want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?*** ***On Sat, Nov 28, at 7:AM, *** G wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank againI want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?*** ***On Wed, Nov 25, at 10:PM, *** G wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston nextIn addition I will pursue Legal representation.On Wed, Nov 25, at 9:PM, *** G wrote: Attorney General of *** contacted and informedI requested they begin an investigationNext up Massachusetts.On Tue, Nov 24, at 4:PM, *** G wrote: First of all the account number referenced on the letter by *** *** is the correct account numberThe account number ending in *** is a checking account number linked to the debit card *** (which has since been cancelled and replaced due to the bank fearing identity theft)If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" draftsBecause the last "recurring" draft was $it was stoppedI never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over inquiries as to why I have two account numbers? My fear is someone has my identityWhy won't you answer that question? ...*** Nov 07:pmAre there any further details we can provide?*** Nov 07:pmWhy are refusing my emails and what have you done with money? Has my identity been compromised? You are by law required to inform me if it has and you were provided notice of multiple account numbers discovered by *** *** weeks ago.Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank againI want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?*** ***On Sun, Nov 29, at 5:PM, *** G wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank againI want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?*** *** ...On Sat, Nov 28, at 1:PM, *** G wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank againI want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?*** *** ...On Sat, Nov 28, at 8:AM, *** G wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank againI want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?*** ***On Sat, Nov 28, at 7:AM, *** G wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank againI want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?*** ***On Wed, Nov 25, at 10:PM, *** G wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston nextIn addition I will pursue Legal representation.On Wed, Nov 25, at 9:PM, *** G wrote: Attorney General of *** contacted and informedI requested they begin an investigationNext up Massachusetts.On Tue, Nov 24, at 4:PM, *** G wrote: First of all the account number referenced on the letter by *** *** is the correct account numberThe account number ending in *** is a checking account number linked to the debit card *** (which has since been cancelled and replaced due to the bank fearing identity theft)If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" draftsBecause the last "recurring" draft was $it was stoppedI never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over inquiries as to why I have two account numbers? My fear is someone has my identityWhy won't you answer that question? ...*** * Nov 06:pm*** - Any further information on this..*** Nov 06:pmWhy have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank againI want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?*** *** ...On Sat, Nov 28, at 1:PM, *** G wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank againI want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?*** *** ...On Sat, Nov 28, at 8:AM, *** G wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank againI want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?*** ***On Sat, Nov 28, at 7:AM, *** G wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank againI want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?*** ***On Wed, Nov 25, at 10:PM, *** G wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston nextIn addition I will pursue Legal representation.On Wed, Nov 25, at 9:PM, *** G wrote: Attorney General of *** contacted and informedI requested they begin an investigationNext up Massachusetts.On Tue, Nov 24, at 4:PM, *** G wrote: First of all the account number referenced on the letter by *** *** is the correct account numberThe account number ending in *** is a checking account number linked to the debit card *** (which has since been cancelled and replaced due to the bank fearing identity theft)If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" draftsBecause the last "recurring" draft was $it was stoppedI never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over inquiries as to why I have two account numbers? My fear is someone has my identityWhy won't you answer that question? ...*** Nov 02:pmWhy have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank againI want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?*** *** ...On Sat, Nov 28, at 8:AM, *** G wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank againI want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?*** ***On Sat, Nov 28, at 7:AM, *** G wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank againI want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?*** ***On Wed, Nov 25, at 10:PM, *** G wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston nextIn addition I will pursue Legal representation.On Wed, Nov 25, at 9:PM, *** G wrote: Attorney General of *** contacted and informedI requested they begin an investigationNext up Massachusetts.On Tue, Nov 24, at 4:PM, *** G wrote: First of all the account number referenced on the letter by *** *** is the correct account numberThe account number ending in *** is a checking account number linked to the debit card *** (which has since been cancelled and replaced due to the bank fearing identity theft)If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" draftsBecause the last "recurring" draft was $it was stoppedI never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over inquiries as to why I have two account numbers? My fear is someone has my identityWhy won't you answer that question? ...*** Nov 09:amWhy have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank againI want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?*** ***On Sat, Nov 28, at 7:AM, *** G wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank againI want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?*** ***On Wed, Nov 25, at 10:PM, *** G wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston nextIn addition I will pursue Legal representation.On Wed, Nov 25, at 9:PM, *** G wrote: Attorney General of *** contacted and informedI requested they begin an investigationNext up Massachusetts.On Tue, Nov 24, at 4:PM, *** G wrote: First of all the account number referenced on the letter by *** *** is the correct account numberThe account number ending in *** is a checking account number linked to the debit card *** (which has since been cancelled and replaced due to the bank fearing identity theft)If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" draftsBecause the last "recurring" draft was $it was stoppedI never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over inquiries as to why I have two account numbers? My fear is someone has my identityWhy won't you answer that question? ...*** Nov 08:amWhy have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank againI want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?*** ***On Wed, Nov 25, at 10:PM, *** G wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston nextIn addition I will pursue Legal representation.On Wed, Nov 25, at 9:PM, *** G wrote: Attorney General of *** contacted and informedI requested they begin an investigationNext up Massachusetts.On Tue, Nov 24, at 4:PM, *** G wrote: First of all the account number referenced on the letter by *** *** is the correct account numberThe account number ending in *** is a checking account number linked to the debit card *** (which has since been cancelled and replaced due to the bank fearing identity theft)If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" draftsBecause the last "recurring" draft was $it was stoppedI never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over inquiries as to why I have two account numbers? My fear is someone has my identityWhy won't you answer that question? ...*** Nov 11:pmWhy does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston nextIn addition I will pursue Legal representation.On Wed, Nov 25, at 9:PM, *** G wrote: Attorney General of *** contacted and informedI requested they begin an investigationNext up Massachusetts.On Tue, Nov 24, at 4:PM, *** G wrote: First of all the account number referenced on the letter by *** *** is the correct account numberThe account number ending in *** is a checking account number linked to the debit card *** (which has since been cancelled and replaced due to the bank fearing identity theft)If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" draftsBecause the last "recurring" draft was $it was stoppedI never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over inquiries as to why I have two account numbers? My fear is someone has my identityWhy won't you answer that question? ...*** Nov 10:pmAttorney General of *** contacted and informedI requested they begin an investigationNext up Massachusetts.On Tue, Nov 24, at 4:PM, *** G wrote: First of all the account number referenced on the letter by *** *** is the correct account numberThe account number ending in *** is a checking account number linked to the debit card *** (which has since been cancelled and replaced due to the bank fearing identity theft)If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" draftsBecause the last "recurring" draft was $it was stoppedI never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over inquiries as to why I have two account numbers? My fear is someone has my identityWhy won't you answer that question? ...*** Nov 10:pmFor as long you people continue to ignore my questions regarding the security of my account and my bank drafts, I will continue to send you emails.Next up I will file in Small Claims in BostonI will also seek to file criminal charges in Boston and contact the Attorney General in both Boston and ***.You people are beyond unprofessional.On Tue, Nov 24, at 4:PM, *** G wrote: First of all the account number referenced on the letter by *** *** is the correct account numberThe account number ending in *** is a checking account number linked to the debit card *** (which has since been cancelled and replaced due to the bank fearing identity theft)If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" draftsBecause the last "recurring" draft was $it was stoppedI never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over inquiries as to why I have two account numbers? My fear is someone has my identityWhy won't you answer that question? ...*** Nov 10:pmWhy does *** *** show I have two account numbers where funds are being deposited into your company? Why did you seize my funds and "ban" me? First of all the account number referenced on the letter by *** *** is the correct account numberThe account number ending in *** is a checking account number linked to the debit card *** (which has since been cancelled and replaced due to the bank fearing identity theft)If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" draftsBecause the last "recurring" draft was $it was stoppedI never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over inquiries as to why I have two account numbers? My fear is someone has my identityWhy won't you answer that question? ...On Tue, Nov 24, at 4:PM, *** G wrote: First of all the account number referenced on the letter by *** *** is the correct account numberThe account number ending in *** is a checking account number linked to the debit card *** (which has since been cancelled and replaced due to the bank fearing identity theft)If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" draftsBecause the last "recurring" draft was $it was stoppedI never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over inquiries as to why I have two account numbers? My fear is someone has my identityWhy won't you answer that question? ...*** Nov 06:pmFirst of all the account number referenced on the letter by *** *** is the correct account numberThe account number ending in *** is a checking account number linked to the debit card *** (which has since been cancelled and replaced due to the bank fearing identity theft)If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" draftsBecause the last "recurring" draft was $it was stoppedI never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over inquiries as to why I have two account numbers? My fear is someone has my identityWhy won't you answer that question? ...On Wed, Nov 25, at 5:PM, *** G wrote: Why do I have two (2) account numbers with you if I only opened one account?On Wed, Nov 25, at 12:PM, *** G wrote: Why do I have two (2) account numbers with you if I only opened one account?On Wed, Nov 25, at 7:AM, *** G wrote: First of all the account number referenced on the letter by *** *** is the correct account numberThe account number ending in *** is a checking account number linked to the debit card *** (which has since been cancelled and replaced due to the bank fearing identity theft)If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" draftsBecause the last "recurring" draft was $it was stoppedI never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over inquiries as to why I have two account numbers? My fear is someone has my identityWhy won't you answer that question? ...On Tue, Nov 24, at 3:PM, DraftKings Support wrote:On Tue, Nov 24, at 4:PM, *** G wrote: First of all the account number referenced on the letter by *** *** is the correct account numberThe account number ending in *** is a checking account number linked to the debit card *** (which has since been cancelled and replaced due to the bank fearing identity theft)If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" draftsBecause the last "recurring" draft was $it was stoppedI never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over inquiries as to why I have two account numbers? My fear is someone has my identityWhy won't you answer that question? ...*** Nov 06:pmWhy do I have two (2) account numbers with you if I only opened one account?On Wed, Nov 25, at 12:PM, *** G wrote: Why do I have two (2) account numbers with you if I only opened one account?On Wed, Nov 25, at 7:AM, *** G wrote: First of all the account number referenced on the letter by *** *** is the correct account numberThe account number ending in *** is a checking account number linked to the debit card *** (which has since been cancelled and replaced due to the bank fearing identity theft)If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" draftsBecause the last "recurring" draft was $it was stoppedI never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over inquiries as to why I have two account numbers? My fear is someone has my identityWhy won't you answer that question? ...On Tue, Nov 24, at 3:PM, DraftKings Support wrote:On Tue, Nov 24, at 4:PM, *** G wrote: First of all the account number referenced on the letter by *** *** is the correct account numberThe account number ending in *** is a checking account number linked to the debit card *** (which has since been cancelled and replaced due to the bank fearing identity theft)If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" draftsBecause the last "recurring" draft was $it was stoppedI never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over inquiries as to why I have two account numbers? My fear is someone has my identityWhy won't you answer that question? ...*** Nov 01:pmWhy do I have two (2) account numbers with you if I only opened one account?On Wed, Nov 25, at 7:AM, *** G wrote: First of all the account number referenced on the letter by *** *** is the correct account numberThe account number ending in *** is a checking account number linked to the debit card *** (which has since been cancelled and replaced due to the bank fearing identity theft)If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" draftsBecause the last "recurring" draft was $it was stoppedI never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over inquiries as to why I have two account numbers? My fear is someone has my identityWhy won't you answer that question? ...On Tue, Nov 24, at 3:PM, DraftKings Support wrote:On Tue, Nov 24, at 4:PM, *** G wrote: First of all the account number referenced on the letter by *** *** is the correct account numberThe account number ending in *** is a checking account number linked to the debit card *** (which has since been cancelled and replaced due to the bank fearing identity theft)If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" draftsBecause the last "recurring" draft was $it was stoppedI never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over inquiries as to why I have two account numbers? My fear is someone has my identityWhy won't you answer that question? ...*** Nov 08:amFirst of all the account number referenced on the letter by *** *** is the correct account numberThe account number ending in *** is a checking account number linked to the debit card *** (which has since been cancelled and replaced due to the bank fearing identity theft)If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" draftsBecause the last "recurring" draft was $it was stoppedI never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over inquiries as to why I have two account numbers? My fear is someone has my identityWhy won't you answer that question? ...On Tue, Nov 24, at 3:PM, DraftKings Support wrote:On Tue, Nov 24, at 4:PM, *** G wrote: First of all the account number referenced on the letter by *** *** is the correct account numberThe account number ending in *** is a checking account number linked to the debit card *** (which has since been cancelled and replaced due to the bank fearing identity theft)If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" draftsBecause the last "recurring" draft was $it was stoppedI never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over inquiries as to why I have two account numbers? My fear is someone has my identityWhy won't you answer that question? ...*** Nov 05:pmFirst of all the account number referenced on the letter by *** *** is the correct account numberThe account number ending in *** is a checking account number linked to the debit card *** (which has since been cancelled and replaced due to the bank fearing identity theft)If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" draftsBecause the last "recurring" draft was $it was stoppedI never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over inquiries as to why I have two account numbers? My fear is someone has my identityWhy won't you answer that question? ...*** Nov 04:pmFirst of all the account number referenced on the letter by *** *** is the correct account numberThe account number ending in *** is a checking account number linked to the debit card *** (which has since been cancelled and replaced due to the bank fearing identity theft)If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" draftsBecause the last "recurring" draft was $it was stoppedI never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over inquiries as to why I have two account numbers? My fear is someone has my identityWhy won't you answer that question?*** * Nov 04:pmHi ***,The open charge back claim on your account at the moment is a $charge from your card *** on November 14, 2015.The notice of the claim you provided from us is not the same card number or claim.Further, we do not have a phone line for customer related ***ersWe receive a very high volume of inquires per day and the most efficient way to address all of them is via emailPhone support, would hinder our ability to fully address all inquiries received on a given day.I apologize for the inconvenience, however until the aforementioned charges have been dropped against DraftKings, your account will remain in the banned state.Best,*** *Customer Experience Associate DraftKings Inc.*** Nov 04:pmI DON'T UNDERSTANDWhy will you not contact me by phone? I stopped "recurring drafts" because they were not authorizedThere is a difference between me depositing money from my connected bank account and recurring depositsAre you telling me that I withdrew $and used it, then filed a claim that shorted the account $75? What exactly is going on?Why does *** *** state that I have two (2) account numbers with Draft Kings?You banned me without noticeYou refused to answer your Customer Service phone numberYou refuse to give me access to my account and you have not explained what it is you are demanding on me nowFirst it was drop the claim and prove itI did that WHAT IS THAT YOU WANT FROM ME before giving me access to my account the money you have seized from me?*** * Nov 04:pmHi ***,After hearing from our Risk Management team, it appears that the charge back claim in question is a $charge from your card *** on November 14, 2015.Since this charge has not yet been dropped, we will not be able to re-open your account or look into reinstating its use.Please let us know once these charges have been dropped so we can get confirmation from our merchant bank.Best,*** *Customer Experience Associate DraftKings Inc.*** *** Nov 04:pmChargeback has not been reversedHe disputed a $deposit from Novon cc ***.*** Nov 02:pmCb check*** Nov 02:pmAttached is the documentation you demanded of meWhen will I have access to my account and my funds? What is the status of the games you locked me out of Sunday & Monday? Why do I have two account numbers? Whaty did you do with my money and where is the accounting of it?*** *** *** WF Draft Kin...pdf* Nov 11:amCB Update, please.*** Nov 11:amGood Afternoon,We have forwarded this to our Risk Management team and we will reach back out to you once we've received an update regarding this ***.Best,***Customer Experience Associate DraftKings Inc.*** Nov 11:amWhy are you not responding? Where is the money you seized from me?*** Nov 09:amCb check*** Nov 09:amWhat is the status of my account? Why did Monday pass without contact from you risk people?*** Nov 11:amIf I am not contacted by your Risk people today I will pursue this legally starting with the *** Attorney General's office.*** Nov 10:amWhen is someone going to contact me and settle my account? When do I get access to my account and my funds?*** Nov 12:pmThen WHY does *** *** give two account numbers for deposit? Again, why are there two account numbers?*** * Nov 12:pmHave we received any confirmation?Thanks!*** * Nov 12:pmHi ***,As previously mentioned, it is not possible for a user to fund multiple accounts on DraftKings using the same deposit sourceOnce a deposit source is used on one account, that source locks to that account and cannot be used to fund any other accountsIf a user tried to use the same card on another account, there would be a restriction preventing this from happeningOnce I have heard back from our Risk Management Department regarding your claim, I will reach back out to you with details.Best,***Customer Experience Associate DraftKings Inc.*** Nov 12:pmWhy are you not responding to my inquiry regarding account numbers?You banned me, accused me of wrongdoing, refused to give access to my games while others have the ability to manage their gamesMoreover, if account numbers could be that my identity and bank information has been potentially comprised, you have have done nothing to alert me or communicate with me about it.On Nov 22, 9:AM, "*** G" wrote:Why are there are there account numbers under my name? Is this common or is there a possibility my identity was stolen off your servers?On Nov 22, 8:AM, "*** G" wrote: I don't understand your response*** *** gave me two (2) Draft Kings funds are being deposited into: *** & ***Why would I have two accounts? My concern is obvious if I only and had one account with Draft Kings?*** Nov 10:amWhy are there are there account numbers under my name? Is this common or is there a possibility my identity was stolen off your servers?On Nov 22, 8:AM, "*** G" wrote: I don't understand your response*** *** gave me two (2) Draft Kings funds are being deposited into: *** & ***Why would I have two accounts? My concern is obvious if I only and had one account with Draft Kings?*** Nov 09:amI don't understand your response*** *** gave me two (2) Draft Kings funds are being deposited into: *** & ***Why would I have two accounts? My concern is obvious if I only and had one account with Draft Kings?*** * Nov 09:amHi ***,Once a card is used on an account on DraftKings, it locks into place and is not able to be used by any other account on the site.I apologize for the inconvenience, however there is no reason that you would be able to fund two accounts using the same card on DraftKings.Thanks for your patience while I wait on word from our Risk Management team regarding this dispute.Best,*** *Customer Experience Associate DraftKings Inc.*** Nov 09:am***,Why do I have two account numbers with Draft Kings if I only opened one account? The bank said deposits were going to two different account numbersUnder what circumstances would this happen?*** * Nov 01:pmHi ***,I will reach out to our Risk Management department regarding your Chargeback dispute informationPlease keep in mind although you may have resolved the dispute with your bank, it can take some time for us to receive the confirmation from them as it is not instantOnce I have heard back from our Risk Management Department, I will reach back out to you with the details they have provided.Best,***Customer Experience Associate DraftKings Inc.*** Nov 01:pmIt should be noted I have provided you with the case #, questioned why there are two account numbers under my when I only opened one and requested to have access toy account prior to Sundays games.By refusing access after I met your request which I consider to be intimidation.You are not allowing me access to my lineups.On what basis are you treating me differently than others?*** Nov 12:pmMy phone number is ***I need to know why I have two account numbers with Draft Kings?On Sat, Nov 21, at 11:AM, *** G wrote: I just got off the phone with *** ***They conducted their investigation and discovered I have two Draft Kings accounts???????I only opened one? The "recurring" drafts were under another account number? I want a call from from someone in your Risk Department IMMEDIATELY.Why would I have two account numbers?*** Nov 12:pmI just got off the phone with *** ***They conducted their investigation and discovered I have two Draft Kings accounts???????I only opened one? The "recurring" drafts were under another account number? I want a call from from someone in your Risk Department IMMEDIATELY.Why would I have two account numbers?*** Nov 12:pmThe claim was closedThe claim# was ***.*** * Nov 10:amGood morning,As your account is currently banned, you will not be able to login and access/ view your entriesAll entries are still valid and your contests remain live as they did prior to the banIn order to proceed with the reinstatement of your account, you will need to drop the dispute you have opened with your bank.Best,***Customer Experience Associate DraftKings Inc.*** Nov 10:amYou are not answering my questionsHow do I even know what those lineups are? What did you do with the lineups I created and entered before you "banned" me from your site?*** Nov 10:amGood Afternoon,The contests that you have entered will still run as scheduledYour entries will have the opportunity to win money in the contests as well, but you will not be able to edit any of those lineups.Best,***Customer Experience Associate DraftKings Inc.*** Nov 10:amSo I have no access to the lineups of the games I have started? Moreover, you destroyed the work I put into the other 100+ bets?Am I understanding this correctly?*** Nov 10:amGood morning,Any live contests that you are in will commence normally, however you will not be able to edit your lineupsAny upcoming contests that you in have been withdrawn.Let us know if you have any other questions!Best,***Customer Experience Associate DraftKings Inc.*** Nov 10:amI will do that againWhat is the status of my wagers this week? What happens to those games?*** * Nov 09:amGood morning,In order to reinstate your account, you will need to reach out to your bank in which the dispute was openedOnce we have received confirmation that the chargeback dispute has been dropped, we can move forward with reinstating your account.Best,***Customer Experience Associate DraftKings Inc.*** Nov 08:amWhat have you done with the funds I used this week? What is the status of those games?Again, I did not initiate a disputeI asked *** *** to stop the automatic debits that have been occurringI sent you copies of those transactions.I want the status of the games in process and money I have wagered already this week.*** * Nov 11:pmGood Evening,Your account is not closed at this time, it is rather banned until the charge back is droppedThis is common operating procedure on our end for these types of issues.Once our merchant bank has received word that the charge back has been closed, we will re-open your account.If you need anything else please let us know.Thank you,*** *.Customer Experience Associate DraftKings Inc.*** Nov 11:pmNow you are refusing to refund my money after you "banned" me, accused me of falsely filing a claim and freezing me out of my account without consulting or notice?You just said you closed my account? I suggest your legal department or risk people contact me.I spent hours, hours on the games I played this weekYour accusations are baseless and without merit.*** Nov 11:pmGood Evening,We apologize for the inconvenienceThe account was closed due to chargebacks from the merchant bankAdditionally, we can provide additional details on this dispute on Monday between the hours of 9pm and 5pm; however, our risk management team is not in the office at this timeThe funds must remain in the account until the dispute has been dropped and it shows in our system as such.Best,***Customer Experience Associate DraftKings Inc.*** Nov 10:pmHere is what I want you to do.Close my account and refund every cent I have invested since week.The way you have treated me is beyond anything I would have expected or will tolerate.I can appreciate that you take disputes seriouslyI do not appreciate what you have done, what you have accused me of and how I have been treated.You "banned" me without consulting meYou accused me of initiating a dispute with a third party against you?RemarkableI am in business and treat people with respect, personally and professionallyI was your customer not your enemy.*** *** Nov 10:pmHello,The funds are currently in your accountYou will be able to use the funds that you had prior to being indefinitely banned once our merchant bank receives confirmation of the dropped chargeback.I thank you for your patience.Best,***Customer Experience Associate DraftKings Inc.*** Nov 10:pmSo what happens to the funds I used this week and this Sunday?*** * Nov 10:pmGood Evening,Please note that me referencing *** in my initial response was my mistake as it was in fact with your bank rather thank ***I thank you for stopping this charge back, please note that we must wait confirmation from our merchant bank that this charge back has been stopped and completed.Please allow until the end of the weekend or longer for this charge back to reversed.Thank you,*** *.Customer Experience Associate DraftKings Inc.*** Nov 10:pmI did reach out to *** *** and they did stop the chargeThat is complete.They stated to me the issue was on your end not theirsThey had no other comments other than it was an "error."I really don't understand what is going on and why you would shut me down, without notice or communication.I also don't understand your references to *** and that I opened a dispute?Please clarify.*** * Nov 10:pmGood Evening,I would reach out to *** *** at this time and see if this charge back and be dropped.Once this is done, we can start the processes of re-opening your account.If you need anything else please let us know.Thank you,*** *.Customer Experience Associate DraftKings Inc.*** Nov 10:pmMy bank *** *** was automatically debiting my account and I called them to stop itIf there is a dispute it is between you and *** ***.I spent hours on my games this weekSome of those games started yesterday.You randomly shut me down, without notice and now accused me of initiating a fraudulent claim?I stunnedWhat exactly is it you are accusing me of?*** * Nov 10:pmHello ***,According to our database you have opened a chargeback dispute with your bank, which we take very seriously and your account will not be reinstated until the dispute is dropped and our merchant bank if notified.Sorry for the confusion.Best,*** *Customer Experience Associate DraftKings Inc.*** Nov 10:pmWhat are you talking about? I have not issued a *** dispute? I never once used *** in conjunction with Draft Kings?What is this about?*** * Nov 10:pmGood Evening,It appears that you have issued a *** disputeYour account has been banned and you will not be able to play or access your account until your dispute is dropped and our disk assessment department receives confirmation of this.This process can take up to a weekAt this time, please drop the dispute so this process can begin ASAP.*** *.Customer Experience Associate DraftKings Inc.*** Nov 10:pm***, my locations are on and have been on.*** B Nov 09:pmHi ***,We are currently experiencing high service volumes at the momentIf you do not find the answer to your inquiry below, please reply directly to this emailPlease also utilize our FAQ page (https://www.draftkings.com/help/faq ) for additional information that may assist you..QI am in a permitted jurisdiction, however, my account is showing as restricted?AWe recently updated our geographic location authentication systemsIMPORTANT: When you receive the request to allow your location, YOU MUST SELECT “ALLOW"If you disallow this permission, you will not be able to use the websiteFor additional information on how to troubleshoot any potential issues you may encounter please visithttp://status.draftkings.com.QHow does the deposit bonus work? I deposited money but the funds were not matched?AYou can track your deposit bonus by going to the "My Account" page and look for the "Pending Bonus" section in the middle of the pageThe deposit bonus releases in increments of $for every Frequent Player Points (FPP's) you earnFPP's are earned when joining any paid contest on the siteYou cannot directly access your deposit bonus to enter contestsYou must release it $at a time by participating in our contests.This deposit bonus is a rewards based program which encourages our users to participate frequently in our contests.QI referred a friend to the site, however, I did not receive the bonus?AIn most cases, new users fail to register through the referring user’s unique RAF link, thus causing both users not to receive credit upon the initial depositPlease provide your username and the username(s) of the referrals in questionWe will investigate the issue and apply credits accordingly.QHow do withdrawals work? How do I get my money?AAll winnings are credited to your DraftKing's AccountYou can then use them to enter contests again or withdraw themAny withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment (***, Gift Card) used to deposit funds on the Website dating back 3-months in chronological orderWe ask that all of our users notify us prior to requesting their withdrawal of any deposit sources that are lost, stolen or closedThat way, we can go ahead and ban those deposit sources from our database, and they will no longer be refunded in future withdrawals.Again, please respond directly to this email if your inquiry was not addressed and one of our Customer Experience Associates will follow up as soon as possibleWe apologize for any inconvenience this may cause and thank you for playing on DraftKings!*** Customer Experience Team Leader DraftKings Inc.*** Nov 09:pmCan you tell me why my account has been restricted?*** *** *** Nov 09:pmWhy has my account been restricted? *** Nov 09:pmI cannot login into my account?*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Draft Kings' response is completely invalid and holds absolutely no weightThis was not a consumer errorWith regards to Draft Kings' claim that I did not provide a copy of my identification- I have two emails on file which will verify that I indeed sent a photo copy of my driver's licenseThe first email was sent on 9/21/15, and the second email was sent on 9/30/I have attached photos of both emails sent to Draft KingsThis "error" is of no fault of mine, the consumerThis is an error on Draft Kings behalfI am willing to send Draft Kings a copy of my identification for a third time, but in return, I want Draft Kings to treat my request with a high priority, and guarantee I will receive my money within the 2-business days, as noted in their withdrawal policy
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** *** This is not true I have not received any refund from *** I think they are mistaken there is not returned funds in my account neither draftkings or my *** account

The company is not willing to take any further action regarding this matterThe company has fulfilled its obligation to the consumer on the behalf of the Revdex.com

This consumer violated the merchants Terms of Service which is agreed upon account inceptionAs the consumer violated our terms of service multiple times, the merchant will not taking any action as we have discussed this mater at length with the consumer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I contacted Revdex.com in september to resolve an issue with this companyThey agreed through Revdex.com to refund my money and resolve this issueIt has been a month later and I have heard no word from draftkings or received the refund they promised
Regards,
*** ***

Revdex.com:
I have reviewed the
response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
once again they say I broke the rules that no one knows ofThey accepted my wifes card and she has a different last name than meI used it for weeks when I needed to,for convinceSo saying you can only use one card is a lie.My father who had the same last name and addressee as meI'll continue to say my father never contacted anyone his bank or Draftkings reporting any problem and was willing to send them a front and back of his id,which we didPlus there idea of exhausting every attempt to resolve is a lie they gave us one option which was not a option since my father would not allow me to send a picture of his card front and backWhen I told them this they gave no other attempt and was happy to close my account and say screw me to my face basicallyEven as they write a response which I wouldn't be surprised if it was automated even to the Revdex.com.The soonest they contacted me was late at night and even as they knew of the problem they just kept sending automated responsesInstead of assigning someone to the problem four days later they finally started talking to me from one actual live personThey still don't get the potential danger of sending complete strangers copies front and back our dl and credit cards.They made it impossible to resolveLike they are some trustworthy company with who knows how many people could have seen it or used it or hacked itWith the chance of identity theft todayI still hope someone reads how the've handled this entire situation and uses someone elsethey can't resolve this issue until they meet my demandsThey are to big for their own good, in their responses they still act like its no big deal to just sign our lives over to themIf someone is reading this before they sign up with them, they even think they responded correctly that's how blind they are.They like any other millon dollar company could care less about the small guy using their rules when it suits them or for their sorry defenseThey think that by posting my angry outburst that it will direct the attention away from them but it won't everyone will read this and see how they hang you out to dry and don't back their customersI spent days researching teams and lineups just to be shut out keep in mind this was a deposit not me trying to withdraw money from a different accounts someone who used passwords and info that no one would know over $DOLLARS they done this to meit's been a week now and I guarantee they still haven't been contacted from my fathers bank cause there was no miss useI've repeated this in any review that I could fine I will tell the world if I can to never use them I will scream across the world and will never give upI'm so sick of these companys that treat you like trash or like the guy that's is really trying to steal in real lifeI wasn't a new customer I was a old customer I proved to be honest in never trying to cheat themI still spent my money even though their late telling you someones out and having to play people that aren't even in the game I let them do what ever they wanted take my money but I'm not gonna be called a liar and cheat

As long as you still have the same account number with that company the funds will appear on your new card in 2-business daysYour account number and card number are two separate entities and as long as the account number (again, not the CARD number) is the same, your funds will appear

The confirmation code provided to the consumer is not applicable for tracking purposesAs it has been nearly three months of the check not being delivered, we have issued a stop-payment on the outstanding check and have issued a $credit to the customers DraftKings accountThe consumer can withdraw those funds or use them as they pleaseIf they intend to withdraw the funds, please do so via *** and not by check to avoid complications with their PO Box.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
I should of been in at least top place but a lot of those spots were not given to players why are you skipping winning ranking positions does nobody win those positions for example 3nd place to 22nd place just skipped that's not even possibleAll games I speak about are done and numbers already tallied up I should be given the money I should of won if you didn't skip winning ranking positions
Regards,
*** ***

While the consumer has rejected the initial reply from the merchant, the consumer now must contact their payment provider as this matter is now in mediation between the consumers merchant bank and merchants payment processorThe consumer filed a dispute (charge-back) for a transaction they authorized and our staff cannot assist as the consumer must contact their payment provider (issuing bank/credit card provider) on the status of the claim that they filed.

We have removed the customer from all email lists.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

The consumer contacted our Customer Support team Yesterday 10:pm and provided their informationThey were instructed to submit a withdrawal request thorough their account which they have failed to do at this timeOnce they do submit a new withdrawal request our Accounting Department will approve the request as their identity has been verifiedThere is no further action the company can or will take through this mediation process.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I never initiated a dispute or asked *** for the funds to be returned, why am I being restricted for something *** did without my consent or knowledge? You mention "merchant bank" when we're dealing with *** not credit card issues
Regards,
*** ***

We understand that this is a very polarizing issue for our users and that for every user who enjoys NBA more with late swap, there is another who is disappointed that we don't offer it in NBARemoving late swap allows more NBA fans to participate in DFS NBA regardless of their schedules or
commitments during the long period of time during which games are startingWhile we have no current plans to resume offering it in NBA at this time we will certainly revisit the decision in the off season or if the NBA institutes a uniform policy for announcing starters and injuries prior to the beginning of games. As we understand that your first experience with this policy may have been frustrating, I have credited your account with $While we will not credit for situations like these in the future, we are happy to make an exception this time