Vantage Floor Coverings

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? I did this yesterday and received nothing back.? I still have not received a phone number to call, a name of an employee to contact or an e-mail other then the support e-mail which is ignored.? It has been over two weeks since I won $10,and have gotten no indication from Draftings that they are willing to pay me what is owed.? I have attached what is needed in case draftkings says again that they have not received my e-mail.? Please respond as soon as you are able Regards, [redacted] ? ?

Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? I never received a check from Draftkings Regards, [redacted] ? ?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? [If you are rejecting the business's response please enter your rejection comments hereThe responses given by the site does not resolve the issue what so everThey still have not made my funds available.? .] Regards, [redacted] ? ?

The consumer in question can access their account and there are no restrictions applied to it at this timeThey can access their account using the following credentials:? Username:? [redacted] Email:? [redacted] If they click this link: https://www.draftkings.com/Account/ResetPassword, and enter your email in the box, we will send you an email containing a link to complete this process and reset your passwordMake sure to check all email folders including your spam/junk folder.? Additionally, the consumer made three $deposits on the following dates:? 10/11/10:15pm10/11/10:19pm10/12/07:10pmThe consumer then used the funds to enter a variety of contests on DraftKingsThe consumer can access their account and view all transactions they authorized by going to their My Account page and clicking on the the "Transaction" tab$of the $deposited total is currently "on hold" for a Season ***? [redacted] ? [redacted] league through [redacted] and DraftKings [redacted] product.?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? Draft Kings' response is completely invalid and holds absolutely no weightThis was not a consumer errorWith regards to Draft Kings' claim that I did not provide a copy of my identification- I have two emails on file which will verify that I indeed sent a photo copy of my driver's licenseThe first email was sent on 9/21/15, and the second email was sent on 9/30/I have attached photos of both emails sent to Draft KingsThis "error" is of no fault of mine, the consumerThis is an error on Draft Kings behalfI am willing to send Draft Kings a copy of my identification for a third time, but in return, I want Draft Kings to treat my request with a high priority, and guarantee I will receive my money within the 2-business days, as noted in their withdrawal policy Regards, [redacted] ? ?

While the consumer has rejected the initial reply from the merchant, the consumer now must contact their payment provider as this matter is now in mediation between the consumers merchant bank and merchants payment processorThe consumer filed a dispute (charge-back) for a transaction they authorized and our staff cannot assist as the consumer must contact their payment provider (issuing bank/credit card provider) on the status of the claim that they filed.?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .? ? I contacted Revdex.com in september to resolve an issue with this companyThey agreed through Revdex.com to refund my money and resolve this issueIt has been a month later and I have heard no word from draftkings or received the refund they promised Regards, [redacted] ? ?

The consumer provided the requested information last night to our support team and this morning I personally approved the withdrawal requestThe withdrawal request was processed by our Accounting Department on 11/18/09:11am.? Below is the exact confirmation email that was sent to [redacted] (which is the consumer's email associated with their account):? Hi [redacted] ,Your $4,DraftKings Withdrawal has been processed? Please check your My Account page for details of how your request was processed.Your confirmation number is [redacted] .Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested? [redacted] refunds will take 3-business days to show in your account? Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $via [redacted] .- Direct Pay $4,via [redacted] to [redacted] Please let us know if you have any questions.Thanks,DraftKings Support

Any withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment ( [redacted] , Gift Card) used to deposit funds on the Website dating back 3-months in chronological orderDraftKings will only release withdrawals to a different credit card or other payment method other than that which was used to make deposit(s) after the aggregate amount of such deposit(s) has already been released back to the credit card(s) or payment method(s) used for the deposit(s).? For example, you deposit $from a [redacted] cardWith that $you enter a contest and win another $When you withdraw the full $75, $of it will go back to that same [redacted] while the other $will go back to either a [redacted] account or as a mail check.Also, we ask that all of our users notify us prior to requesting their withdrawal of any deposit sources that are lost, stolen, closed, etcThat way, we can go ahead and ban those deposit sources from our database, and they will no longer be refunded in future withdrawalsFurther, once a deposit source is banned from our database, it will no longer be eligible for deposit

DraftKings is currently working with the consumer and [redacted] to resolve this matterThe consumer inserted the incorrect [redacted] email address upon a withdrawal request, thus leading to the payment to be sent to another verified [redacted] account that resembles the consumersBelow is our interaction with the consumer thus far regarding this matter and we will continue to work with the consumer via our internal channels while we await a reply from [redacted] .? Can you update me with any changes to the situation thank you for your help with this I appreciate it it is very stressful to be out dollars [redacted] said they need you guys to contact them so they can switch the money back to you guys and then you can send it to the correct address thanks again? [redacted] Sent via the [redacted] 5, an [redacted] 4G [redacted] -------- Original message --------***? Thursday 02:pm [redacted] is working on it***[redacted] 151? Thursday 02:pmI talked to [redacted] they did the you need to get in touch with them to see if something can be done how can you know for sure that one of your workers didn't forget to out the behind ***[redacted] yoh can't know that for sure either Way it probably is my fault but I shouldn't be out because I forgot to put the either there is a way to change the transactionBack to me if you get in touch with [redacted] please do this for me I need the moneySent via the [redacted] 5, an [redacted] 4G [redacted] -------- Original message --------***? Thursday 01:pm***,This was your errorWe send the funds to the [redacted] address exactly as the user has inputted it, either on our site or on [redacted] As [redacted] mentioned to you, we are working with [redacted] now to see if there is anything we can do.Thank you.***Customer Experience Associate? DraftKings Inc.***[redacted] 151? Thursday 01:pmSo your saying I'm out dollars because you forgot to put the after the ***[redacted] ? This could have been my error but it also could of been yours and no on eseems to care if this isn't staightened out I will not be playing here anymore and I'm an everyday playerSent via the [redacted] 5, an [redacted] 4G [redacted] -------- Original message --------? From: DraftKings Support ? Date: 10/15/12:PM (GMT-06:00)? To: "***[redacted] 151" < [redacted] >? Subject: [DraftKings] Re: Withdraw# Please type your reply above this line #Your request (# [redacted] ) has been updated[redacted] (DraftKings)Oct 15, 1:PMHey ***,We are going to reach out to [redacted] to see if there is anything we can do, but due to the funds being sent and received to a Verified account it may be difficult to retrieve the payment.Best,***DraftKings Inc.***[redacted] 151Oct 15, 1:PMI understand it was my name but it's not me there is more than one [redacted] and you sent it to someone else that is not my email address or [redacted] account you guys ys made the error I feel and I need to talk to a supervisorSent via the [redacted] 5, an [redacted] 4G [redacted] -------- Original message --------***[redacted] 151Oct 15, 1:PMBut that is not mine how do you know you didn't get the account wring either way it's not mine and not me that money went to someone else I need to talk to a supervisor I feel you guys made the error and now I am out dollars how can your company be alright with this I have made multiple withdraws and never typed the wrong email I need that moneySent via the [redacted] 5, an [redacted] 4G [redacted] -------- Original message -------- [redacted] (DraftKings)Oct 15, 1:PMHey ***,Like I said before, the [redacted] account we sent the funds to is the account you typed in while requesting your withdrawalIf you do not have access to that account, we cannot have [redacted] cancel the payment as it was sent to a Verified [redacted] account with your name attached to it.Best,***DraftKings Inc.***[redacted] 151Oct 15, 12:PMAnd your telling me that it couldn't ha e been your error [redacted] won't help me now I'm just suppose to be out dollars and you guys won't make an effort to contact [redacted] and tell them there was an error so they will send me the money Hu 6w1qq daSent via the [redacted] 5, an [redacted] 4G [redacted] -------- Original message -------- [redacted] (DraftKings)Oct 15, 12:PMHey ***,That is the email address you provided us at the time of your withdrawal requestThose funds were then received to that [redacted] account and if you contact [redacted] with the Transaction ID they should be able to help you locate the funds.Best,***DraftKings Inc.***[redacted] 151Oct 15, 12:PMThat is not my email address that is my username ***[redacted] but my email is? [redacted] how do you know it wasn't your error but none the less the money is somewhere else not in my account can you try to get my money to my account can I speak to a supervisor if you can't help me any furtherSent via the [redacted] 5, an [redacted] 4G [redacted] -------- Original message --------***[redacted] 151Oct 15, 11:AMSo what I'm just out the money that's not my email address so how do I get the money can't you tell [redacted] you made a mistake and sent it to the wrong email if I tell them you made a mistake they won't give me my money backSent via the [redacted] 5, an [redacted] 4G [redacted] -------- Original message --------***[redacted] 151Oct 15, 11:AMThat's not even my email addressSent via the [redacted] 5, an [redacted] 4G [redacted] -------- Original message -------- [redacted] (DraftKings)Oct 15, 11:AMHey ***,The payment completed to the [redacted] account you requested the withdrawal to ( [redacted] )If you provide [redacted] with the following Transaction ID they'll be able to locate the funds[redacted] Best,***DraftKings Inc.***[redacted] 151Oct 15, 9:AMOk wil I b able to recover my moneySent via the [redacted] 5, an [redacted] 4G [redacted] -------- Original message -------- [redacted] (DraftKings)Oct 15, 9:AMHi ***,Please stand by for instructions from our Accounting Department, who will contact you on this thread for any next steps to take.Thank you,***Customer Experience AssociateDraftKings Inc.***[redacted] 151Oct 15, 8:AMHow there be no safeguards in place for this happening my email is? [redacted] that is the same account I have had from the beginning the one I use every time so where is my moneySent via the [redacted] 5, an [redacted] 4G [redacted] -------- Original message --------***[redacted] 151Oct 15, 8:AMIt's? [redacted] so what do I do now that the money was sent to the wrong placeSent via the [redacted] 5, an [redacted] 4G [redacted] -------- Original message -------- [redacted] (DraftKings)Oct 15, 6:AMHi [redacted] -We paid out your? [redacted] [redacted] email addressIf this email address is correct, you may have to manually claim these funds through the email you received from [redacted] If you have any other questions, please let us know!Best, [redacted] Customer Experience Team LeaderDraftKings Inc.***[redacted] 151Oct 15, 12:AMI'm contacting the Revdex.com no one will tell me where my money is dollars you guys said it went to [redacted] it's not there and they said not pending what is going on someone needs to let me know where my money isSent via the [redacted] 5, an [redacted] 4G [redacted] -------- Original message -------- [redacted] (DraftKings)Oct 14, 11:PMHi ***[redacted] 151,We are currently experiencing high service volumes at the momentIf you do not find the answer to your inquiry below, please reply directly to this emailPlease also utilize our FAQ page (

The consumer violated the merchants terms of service by providing monetary incentives for subsequent users to joinThe merchant has sufficient evidence the user consumer promoted he would pay any user who signed up through the consumers referral link in order to obtain promotional creditsThis is a violation of our Refer A Friend terms of service, as outlined in attachedOn the consumers account, the $deposit was refunded and processed on 1/27/These funds will be posted in the users bank account within business daysAs the consumer violated the merchants terms of service, the merchant is exercising their right to withhold any winnings in the consumers account above their deposit totalAt this time the merchant deems this matter resolved as it is a violation of the terms of service and player agreementWe will be happy to comply with any further mediation.?

The consumer contacted our Customer Support team at 5:AM EST this morning and received a reply at 6:AM ESTThe email they received also states "While we are assisting other customers, below you may find the answer to your inquiryIf you do not find the answer to your inquiry, please reply directly to this email." The consumer has failed to reply to that email, thus why they have not received an additional response from our Customer Support team.? The Consumer received a total of? $in contest prize winnings this morning between the times of? 12:58am and? 01:09amThey placed a $withdrawal request and they currently have a active cash balance of? $and $on hold for upcoming contestsThe consumer can view all of these transactions within their account by going to their My Account page, clicking on the "transactions" tab and then scrolling through the listWe will not be issuing this user any additional form of compensation as they have received all proper contest winnings for their corresponding contests and it appears they are simply confused at this time.?

The merchant has refunded all of the consumers deposits at this time and the consumer has no outstanding balance left in their accountThe merchant sent $payments to the consumer the dates of 10/12/15, 10/14/and 12/12/All funds have been accepted by [redacted] If any further mediation is necessary, the merchant will happily comply.?

The merchant responded to the customer, clarified the contest rules explicitly and as a one time exception we credited the customer with the $refund they desiredPlease confirm that this is an amicable? resolution for the customer.?

The consumers account was funded by three separate individualsPer our multi funding policies, only one person may fund an individual accountUpon a violation of these Multi Funding policies, the merchant requests identification of all of those who deposited on the accountThis practice is to ensure that there has been no fraudulent activity on the accountOnce the three individuals have sent in the requested information, the account will be reinstatedThe merchant has refunded the deposit total of the customer in full, ensuring the customer is not at a net lossAny additional winnings can be withdrawn after the account has been verified by all depositors.?

The consumer has failed to read any email the merchant has providedThe conusmer has contacted our support staff several times and each reply states the following:? We are currently experiencing high service volumes at the momentIf you do not find the answer to your inquiry below, please reply directly to this emailPlease also utilize our FAQ page (https://www.draftkings.com/help/faq? ) for additional information that may assist you.? As the consumer failed to reply directly to each email they received they did not receive a direct responseThey continued to send new emails in and reeive the same email and their lack of attentiveness to the email sent by merchant, led to a non-response (due to their error).? The consumer currently has a cash balance of $in their accountThey could have simply withdrawn the funds by going to their My Account page, clicking the Withdrawal tab and submitting a withdrawal requestAs the consumer has not realized they can perform this action without contacting our support staff, we have taken the? liberty? of doing so for himWe have submitted a $refund request for the consumer and they will receive a confirmation from our Accounting Department once the request has been processedThe confirmation code for the refund request is? [redacted] and the consumer must allow 2-business days for the funds to post back to their respective account.?

As a threshold matter, DraftKings’ response to your letter in no way waives its contractual right, pursuant to its terms of use, that the consumer must pursue his claims in a binding, non-class arbitration in Massachusetts.? While an arbitral forum would be the appropriate forum to hear the consumer's claims, in fact, these claims are meritless and should not proceed in any forum.? His complaint fails to tie DraftKings’ alleged conduct to any harm he supposedly suffered.? Nevertheless, and without waiving any of the foregoing, DraftKings provides the following response to your complaint.? SCORING REVISIONSDuring each game, DraftKings receives live scoring updates from our stats provider, [redacted] ***After the game has concluded, DraftKings receives a final box score, which will be used to calculate the results of each contestHowever, the leagues and stats provider will occasionally revise box scores after the final box score has been releasedIn the event this occurs, the player scores on DraftKings will not be updated and the settlements will not be revisedNote that this is not the same situation as a case where a correction needs to be made after settlement due to a bug or issue with the data feed or the settlement processIn these cases the settlement process (including payment) may be reversed and redone correctly.PAYOUTSDraftKings will wait until all of the final box scores have been reported for each contest's games to ensure that the final results are accurateOur statistics provider, [redacted] will occasionally make revisions to final box scores that correct statistics published live during the gamesIn those cases, payouts will be based on the final box scores, not the box scores published during live gamesIf revisions are made after the final box scores are published, payouts will not be reversed or changedIf there is difficulty obtaining official results or issues with scoring, the contest may be settled the following day or whenever the final box scores are initially published

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? ? Regards, [redacted] ? ?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? Draftkings has stated that checks have been sent for my winnings and I have yet to receive them- SEE BELOW [redacted] @ $ [redacted] @ $Here is the email that was sent as a reply: # Please type your reply above this line # Your request (# [redacted] ) has been replied toTo respond, reply to this email or follow the link below: http://draftkings.zendesk.com/requests/ [redacted] (DraftKings) Nov 23, 12:AM Good Evening, I apologize for the confusionThe confirmation that was sent is the only withdrawal that populates from your account in the last daysWhen specifically was this withdrawal made? I do not see a withdrawal of those amounts in our systemBest, [redacted] Customer Experience Associate DraftKings Inc [redacted] Nov 22, 11:PM Hello- Theses have nothing to do with your responce- they don't even add up to the $your referring to? Those two confirmation numbers below are relating to checks that were suppose to be sent!!! [redacted] @ [redacted] @ ________________________________ [redacted] (DraftKings) Nov 22, 11:PM Good Evening, Your $DraftKings Withdrawal has been processedPlease check your My Account page for details of how your request was processedYour confirmation number is [redacted] Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested [redacted] refunds will take 3-business days to show in your accountCredit Card refunds will take 2-business daysHow your withdrawal was fulfilled: - Refunded transactions totaling $to [redacted] card ending in ***- Refunded transactions totaling $to [redacted] card ending in ***Best, [redacted] Customer Experience Associate DraftKings Inc [redacted] Nov 22, 11:PM None of this jargon applies to me and what my issue is/are- ________________________________ [redacted] (DraftKings) Nov 22, 11:PM Hi [redacted] , We are currently experiencing high service volumes at the momentIf you do not find the answer to your inquiry below, please reply directly to this emailPlease also utilize our FAQ page (https://www.draftkings.com/help/faq ) for additional information that may assist youQI am in a permitted jurisdiction, however, my account is showing as restricted? AYou are receiving this message due to your current geographic locationOur systems have determined that you are in a prohibited jurisdiction and once you have returned to a permitted jurisdiction of play, you will regain full site accessYou will not be able to deposit funds or enter contests while you are in a prohibited jurisdiction of playIf you believe you have received this message in error, please respond with your Reference NumberIf you have already provided your reference number, please use either our Android or IOS applications while we continue to validate your desktop IP addressQHow come I have not been paid out for my MMA contest on 11/21? AWe are currently working with our stats provider to confirm all final stats for the contest slateOnce we have the finalized and confirmed box scores, we will initiate payoutsWe hope to have this done as soon as possibleQHow does the deposit bonus work? I deposited money but the funds were not matched? AYou can track your deposit bonus by going to the "My Account" page and look for the "Pending Bonus" section in the middle of the pageThe deposit bonus releases in increments of $for every Frequent Player Points (FPP's) you earnFPP's are earned when joining any paid contest on the siteYou cannot directly access your deposit bonus to enter contestsYou must release it $at a time by participating in our contests.This deposit bonus is a rewards based program which encourages our users to participate frequently in our contestsQI referred a friend to the site, however, I did not receive the bonus? AIn most cases, new users fail to register through the referring user’s unique RAF link, thus causing both users not to receive credit upon the initial depositPlease provide your username and the username(s) of the referrals in questionWe will investigate the issue and apply credits accordinglyQHow do withdrawals work? How do I get my money? AAll winnings are credited to your DraftKing's AccountYou can then use them to enter contests again or withdraw themAny withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment ( [redacted] , Gift Card) used to deposit funds on the Website dating back 3-months in chronological orderWe ask that all of our users notify us prior to requesting their withdrawal of any deposit sources that are lost, stolen or closedThat way, we can go ahead and ban those deposit sources from our database, and they will no longer be refunded in future withdrawalsAgain, please respond directly to this email if your inquiry was not addressed and one of our Customer Experience Associates will follow up as soon as possibleWe apologize for any inconvenience this may cause and thank you for playing on DraftKings! [redacted] Customer Experience Team Leader DraftKings Inc [redacted] Nov 22, 10:PM I have not received these Checks- Why Not! [redacted] @ [redacted] @ This email is a service from DraftKingsDelivered by ZendeskMessage- [redacted] ? I just my winnings! Regards, [redacted] ? ?