Vantage Floor Coverings

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
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Regards,
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We apologize if you feel misled in any way regarding this offerI can assure you, that is not our intention, and any person would feel frustrated if what they received is different from what they expectedI have forwarded your message containing your concerns and feedback through to our Marketing
and Advertising TeamsIn addition, you may withdraw your current account balance and our Accounting Department will refund your deposit source within hoursRequest a withdrawal via the My Account page when logged into your account.? Entering the promo code grants you a Free $Entry ticket? (with your first deposit of $or more), which you then can parlay into a? $ticket for entry into the Millionaire MakerYou are not credited with a$ticket for entering a promo codeThis information is listed in the fine print of our ads.?

The consumer violated the company's Terms of Service by using a payment in their name to attempt a deposit to their account.? By inputting a payment method to participate in real money contests, the Authorized Account Holder affirms that the Authorized Account Holder is the lawful owner of the
payment method account used to make any deposit(s) on the WebsiteIt is a violation of our Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account Holder.? The consumer also failed to reply directly to three emails which stated the following in the first line"? Due to high service volumes at the moment, please expect delayed response timesWhile we are assisting other customers, below you may find the answer to your inquiryIf you do not find the answer to your inquiry, please reply directly to this email." The consumer's account has been closed and a withdrawal a refund request of $has been submitted on their behalf (confirmation code? ***)The consumer will receive a confirmation email once the request has been processed.?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
This is the repeated argument When we made a payment of $there was another charge that I was not aware of for $The $is the amount I put a claim forHowever, I was not aware it was for a depositI tried asking to make a payment of the $so that my husband could access the account, which they refused? I've already called ***, the claim has been officially closed as I have mentioned before? So since my husband not been able to access the account and I can't drop a claim that has been deemed closed from the bank, I want my refund of $115.00.? The on going repetition of me dealing with the bank is not acceptable when I already spoken with the bank and they've informed me the claim has been closed therefore I can not drop it.?
Regards,
*** ***
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To ensure account security, we require documentation the individuals that the account was attempted to be verified asAs there were multiple deposits under different names(** ***, *** ***) , we will require verification of all individualsAs a final makegood, the merchant is willing to release the $of winnings, but the consumer will not be eligible to play until all individuals have been verified.? ?

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy? or resolve my issues and/or concerns in reference tocomplaint # ***.? while draftkings states that there were deposits from multiple people, those said funds never showed up in my playable fundsI asked that they simply do the math from my initial deposit, subtract contests entered, adding in my winnings and it would show that my deposit was the only one on my accountFurthermore, their own policy states they only accept deposits from the name on the account but they didn't say or suspend the account until I tried to withdraw some of the moneyAlso in my first calculations I did not include the amounts that they deposited back into the accounts of the other persons they say deposited moneyI would also like this reimbursed to me as well
Regards,
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DraftKings has a Game Integrity and Ethic team that works tirelessly to ensure complete fairness in all of our gameMaintaining the trust of our players is of paramount importance to DraftKingsWe have built sophisticated systems to continuously monitor every entry in every DraftKings gameWhen a
concern is identified, our Game Integrity and Ethics team thoroughly investigates the issue and takes appropriate steps to make sure all of our players are treated fairly

Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
[If you are rejecting the business's response please enter your rejection comments here.]MY EMAIL ADDRESS THAT THEY KEEP SPAMMING IS ***@***.COMTHEY COULD EASILY HAVE LOOKED UP MY NAME AND ADDRESS to remove me!!!THEY CONTINUE to spam me every week about playing and I DONT WANT TO EVER HEAR FROM THEM.Remove ***@***.com from the Draftkings.com
Regards,
*** ***
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Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.? ? I really want to thank you for what I think is a very equitable resolutionI have had a great experience on Draft Kings and would like to continue itI will certainly continue to play on the site and look forward to next year as wellThanks
Regards,
*** ***

In no way are there any "bots" or otherwise acts of collusion on the site that would lead to a competitive advantage towards any userWe monitor the site extremely carefully for this activity and I can assure you that your beliefs are not validatedThe integrity of both our site and the ***
*** *** industry is one we take extreme pride and diligence with; we consider it a privilege to operate in this space and would never do anything to jeopardize our legitimacy

What DraftKings responds to is not trueThey refunded only $back to my credit card and charged another $to it on Aug 25th, Why did they charge my account when I closed my accountThey are lying
Regards,
*** ***
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Saturday October 3rd, DraftKings experienced a contest data issue with MMA, causing a fight? included in that night's MMA contests to start and conclude before our? scheduled time tonight of 7pm ETBecause it started early, consumers were able? to edit or change lineups in MMA with
full knowledge of the results of that fight.? Given that the integrity of those ? MMA games is impacted by this fight? starting early, we have no choice but to cancel the MMA 7pm ET contests and refund all contest entriesWhich this consumer receivedOn October 3rd, 2015.? We understand the frustration this will cause for our players, and? investigated several options, but ultimately determined that this is the? only fair and equitable solution for our playersWe will be doing a full? investigation into the root cause of the start time data being off, and how? to prevent this from happening again.? As our way of saying sorry, we will also be running a free-entry $10,000? MMA contest on October 24th in apology and appreciation for our MMA playersUnder no circumstance will we be issuing any additional forms of compensation predicated on "Potential" winnings as these contests never ran and the consumers request is predicated on speculative results.? ? We thank you in advance for your understanding and continued support, if? you have any additional questions please contact? [email protected].?

These accusations are utterly and erroneous***requested to have his DraftKings account closed on August 25th, 2015at 11:51AM ESTWe abided by those wishes and we processed a withdrawal/refundrequest in the amount of $on August 25th at 6:00PM EST withthe confirmation code of
***For the refund that was processed it was refunded in 4transactions totaling $to *** card ending in This was relayed to*** numerous times via email*** will not see a lump sum of $242.00post back to his card, but rather individual transactions from DraftKingstotaling the aforementioned amountThere is no further action to be taken on this matter as theuser is clearly misguided in terms of how our refund policy works which isposted on three pages on the website*** was not only malicious towardsour associates, but was unwilling to cooperate or further understand how theproduct workedAgain, the user was refunded in full via transactionstotaling $to *** card ending in ***, with the confirmation code of ***on August 25th, 2015.?

The promo code page only pops up the first time you visit our page and register, however, our First-Time Depositor promotion is currently the same as any of our affiliatesUpon your first deposit, you will receive our first time deposit bonus of 100% (up to $600) and a Complimentary $Contest Entry TicketPromo codes are used for tracking purposes and all users receive the same offer upon their first deposit regardless if they use a promo code or not.Entering the promo code grants you a Free $Entry ticket (with your first deposit of $or more), which you then can parlay into a $ticket for entry into the *** Millionaire MakerYou are not credited with a $ticket for entering a promo code.?

In accordance with Indiana state regulations, the merchant must have appropriate "Know Your Customer" (KYC) checksIn short, this means that we as company are required to identify each user, and confirm that they meet our eligibility requirementsOnce the consumer completes the verification
process they will be permitted to play on the sitePlease note the consumer has access to their account, however they will not be able to deposit or play in contests until the verification process is complete.?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
*** ***

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
While that sounds like what should be done this has not been done in my situation! ? The funds where never returned back to me! ? In our prior exchange when my complaint was closed as unresolved draft kings stated that these funds where returned to my grandmothers credit card which they did not orginally come from? The fact that they are sending this information as policy now when I have been saying that this should have happend last year, disturbs me as we are talking about dollars and if this was more money what would this company be doing! ? They have yet to show any proof that they made a refund transaction to any credit card in *** ***'s name let alone to the credit card that deposited money to draft kings! ? This is very criminal and fradulent! ? I have submitted my credit card statement prior! ? I can show where deposits, two separate where made to draft kings but no refund was ever sent back to me!
Regards,
*** ***
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Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
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Regards,
*** ***
I already knew they refunded my money,it had nothing to do with a refundit had to do with the time it took them to respondMaking me close my account with them,giving me no reasonable action to resolve the problem other than sending strangers personal information over a emailwe sent them front and back copies of or ids I gave them the last digits of the card that? was in questionplus to top it all off no one ever notified them of any wrong doing,and could have used common sense to see that everyone matched the addresse it has nothing to do with a refundThe complaint is over there customer service and can not be resolved with a refund.It can only be resolve by admitting there was no credit card misuse and a unfreeze of my accountThat I made crystal clear I was treated like a thief I was locked out of their system even though I still? had games going I was treated poorly untimely and with indifference
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Per DraftKings withdrawal policies, we request that the consumer request allows business days for the check to be processed, shipped and delivered to the consumers residencyAs today, 1/20, is the 11th business day, we request that the consumer permit three more business days for the check to be
deliveredAfter the allotted time frame has concluded, we will happily work with the consumer to re-issue a new payment.?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
Regards,
*** ***
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