Vantage Floor Coverings

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

As a leader in the Daily Fantasy Sports industry, we take the trust of our community very seriously and remain fiercely committed to the integrity of DraftKings’ Daily Fantasy Sports product.Effective immediately, DraftKings employees will be permanently prohibited from participation in any public
daily fantasy games for moneyWe will also prohibit employees from any Daily Fantasy Sports contest operator from participating in games on DraftKingsWe are glad to see that others in the industry have followed suit and believe that this is an important next step in retaining the trust of our players.DraftKings has engaged a legal team from *** ***, led by former United States Attorney *** ***, to review our findings and conduct an investigation specific to the allegations against one of our employeesWe will release the summary of those findings upon completion.Furthermore, in order to maximize the integrity of our product and the protection of our players, we have been working with *** *** to advise us on ensuring that our policies and practices are second to none.DraftKings’ explosive growth is a testament to our ability to deepen our fans’ engagement with the sports they loveWe are committed to reinforcing the trust and security of our millions of loyal customers. The evidence clearly shows that the employee in question did not receive the data on player utilization until 1:p.mET on Sunday, September 27. Lineups on *** locked at 1:p.m. ET that day, at which point this employee (along with every other person playing in a *** contest) could no longer edit his player selections. This employee could not have used the information in question to make decisions about his *** lineup Again, there is no evidence that any information was used to create an unfair advantage, and any insinuations to the contrary are factually incorrect. As an industry, DraftKings, along with and the *** *** *** *** (***) and ***, has always understood that nothing is more important than the integrity of the games we offer to fansFor that reason, the *** has included in its charter that member companies must restrict employee access to and use of competitive data for play on other sites. At this time, there is no evidence that any employee or company has violated any rulesThat said, we have heard from our users that they would appreciate more clarity about the rules for this issueAs of now, we have decided to prohibit employees from participating in online fantasy sports contests for money, and we are also evaluating all of our internal controls.While we will not be offering the consumer in question a refund of $1,we are willing to work with the consumer to resolve this matter in an amicable mannerWe are willing to issuing a refund of $to the consumers account and the consumer is free to utilize those funds as they wishIf you find this a fair resolution, please confirm.

The consumer must verify their account prior to their withdrawal request being submittedWe have sent the consumer two emails in attempt to procure their state issue ID to no availThe consumer must locate email Incident #*** (sent on Saturday) and attach their ID directly to that thread
Once we have procured their ID we will verify their account and process their requestThe consumer should NOT send a new email and them must locate the said email and attach their ID directly to it.

Based on our internal review, we see that the customer entered this contest on three different occasions but also withdrew two of those entries prior contest lockThe third entry that the customer submitted went live at 8:59:PM EST, which was one second prior to lockThis shows that any edit
attempted to make to this entry would not have been possible prior to the 9:00:PM EST start time especially as both Byfuglien and Klefbom's individual games began at PM EST.We are confident in our investigation and subsequent findings that there was no errorFor the inconvenience we have applied a $deposit bonus to your account which will release as you continue to play on the site.Thank you.

"Authorized Account Holder" is defined as the natural person years of age or older who is assigned to an e-mail address by an Internet access provider, on-line service provider, or other organization (e.g., business, education institution, etc.) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address for registration on the WebsiteBy inputting a payment method to participate in real money contests, the Authorized Account Holder hereby affirms that the Authorized Account Holder is the lawful owner of the payment method account used to make any deposit(s) on the WebsiteIt shall be a violation of these Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account HolderThe consumer violated these terms of use and refuted all attempts (as shown in our previous reply) to verify their accountAs a result, their account has been terminated and all remaining monies were refundedT

Retrieving a Wis required to be in line with Federal Tax RegulationsAs it is DraftKings responsibility to obtain these forms and follow these regulations, consumers must fill out this form prior to withdrawing their fundsOnce the form has been completed, the consumer will be able to withdraw their funds without any restrictions. Declaration and payment of all income taxes associated contest winnings are the sole responsibility of the contest winner. Retrieval of necessary documentation is outlined in the merchants Terms of Use. All communication regarding the submission of the Wform has been directly between the merchant and the consumer. All of DraftKings confidential information is safeguarded by SSL (Secure Socket Layer), as represented by the padlock visible on the browser’s address tabThis ensures the security of any and all private information provided by the websiteThe merchant encrypt's all private consumer information, available to the merchants staff only when pertinent.

The consumer in question has been sent three email requesting to provide their IDThey consumer has failed to attach their ID to any one of those emails, thus why their withdrawal request has been cancelledThe consumer still has an account balance of $5,in their account and they are
free to submit a withdrawal request at this timeThe consumer can also respond to any of the following emails sent to them on September 21st (two requests for and ID) and then on September 28thAll the consumer has to do is take a picture of their ID and attach it to the emailOnce we have procured this document (and they have submitted a withdrawal request) we can approve their withdrawalThis is not a miscommunication, but rather a user error regarding the attachment of an document to an email.

The consumer did not and will not receive a check for the withdrawal request in questionBelow is the exact confirmation email they received on September 30th, at 4:PM EST:Hi ***,Your $DraftKings Withdrawal has been processed Please check your My Account page for
details of how your request was processed.Your confirmation number is ***.Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested *** refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $to *** card ending in ***.Please let us know if you have any questions.Thanks,DraftKings Support

This matter has been deemed resolved by DraftKings as the consumer in question has been refunded, evidence as such by the rebuttal provided to them.

The merchants risk assessment team has sufficient evidence that indicates that that the consumer was operating multiple accounts for monetary gain which included illegitimate promotional bonusesThis is a violation of the merchants terms of service and player agreementThe merchant will not be taking any further action as the consumers $deposit has been refundedWe will be happy to comply with any further mediation.

Revdex.com:I spoke via email asking if I won over dollars and that's why they need my ssn The response was if you won over and we need that info you will be contacted I asked to speak to a live human and they said no If I won over I would be fine with giving my ssn Since they can't show or tell you what I won I'm not giving them my ssn I want my money now dollars If they want to contact me via phone to explain why they need NY social just because, that would be fine
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
As previously outlined, I assure the Revdex.com and under oath, will swear that I never violated Draftkings terms of useDraftkings Inc's has no evidence whatsoever to support their fraud accusations against meDraftkings can continue to "say and deem" me to have violated terms of use, yet has not offered or sent any proof that I operated outside their terms of useDraftkings Inc has proven to be the only party here to be financially gaining from their daily fraudulent operationsThe federal investigations, lawsuits, statewide bans etc, etc have proven Draftkings Inc has committed numerous violations, which have affected many consumers.Furthermore, I again urge the Revdex.com to thoroughly investigate this matter, as many thousands of Draftkings Inc customers could end up in this same situationThe only people that have/are acting outside the laws for financial gain is Draftkings IncThe UIGEA Gambling Act of wasnt adopted so companies like Draftkings Inc could operate under for their own fraudulent financial gainBy allowing Draftkings Inc to find innocent customers of ficticious fraudulent acts, is enabling Draftkings Inc to be the judge, jury and executioner to steal unsuspecting consumers hard earned moneyI have not only proven that Draftkings Inc has unjustly closed my account and has stolen my rightful winnings owed to me, but that Draftkings Inc could do the same thing to any of its users in order for their financial gainDraftkings Inc has proven, they can/will use the huge "gray area" terminology in their terms of use to play spin doctors in order to withhold customers winningsI know atleast 50-customers of Draftkings Inc, who are willing to testify of the inconsistent operating patterns that Draftkings Inc demonstrates dailyDraftkings Inc has accused Miss *** *** of fraud herself, but more importantly, aiding for financial my gainDraftkings Inchas also referred to Miss *** as being a "Dummy" because the lineups,she enteredDaily fantasy is only legal because certain states deem it to be a game of skill and not of chanceDraftkings Inc may have the right to call Miss *** a "Dummy", by doing so proves they don't their customers skill levels. I have attached an electronic signed stated from Miss *** *** for the Revdex.com to readMiss *** will swear under oath that she never violated Draftkings Incor fraudulently colluded with me, as Draftkings Inc deemed her to be guilty ofMiss *** is equally offended and irate at the treatment she has received from Draftkings IncMiss *** has since closed her Draftkings Inc account and does not want any interaction with Draftkings.
Regards,
*** ***
Attached is a electronic signed statement from my friend and Draftkings referral *** ***. Attached is a electronic signed statement from my friend and Draftkings referral *** ***.

Please review the following thread where the consumer successfully resolved their issue with our support staff: #*** Cash Out Problems - Select Address?SubmittedNovember 9, 2015, 10:AM Received viaWeb Service Requester*** * ***
StatusSolved GroupSupport Assignee***Issue Type***::Withdrawal Issue*** * *** Nov 9, 10:AMThis one is going to go to the appropriate entity.Fed up folksYou're a bunch of crooks.I have the SAME *** account, NOTHING has changed, but you WILL NOT release $of my money.This will be the first withdrawal from my account to see what type of BS fees you charge to get MY money back, then future withdrawals will be made until I am finished with your corrupt business.I have screenshotsGet it fixed in hours, or I will file for a criminal investigationYou guys are the worst.User Context Data: Visitor ID: *** Session ID: *** User Agent: *** *** ** *** *** ***/*** (***, like ***) *** *** Nov 9, 10:AM***,If you do not find the answer to your inquiry below, please respond directly to this email with your request.QWhat is the policy regarding withdrawals and/or how long does the withdrawal process take?AAny withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment (***, Gift Card) used to deposit funds on the Website dating back 3-months in chronological orderDraftKings will only release withdrawals to a different credit card or other payment method other than that which was used to make deposit(s) after the aggregate amount of such deposit(s) has already been released back to the credit card(s) or payment method(s) used for the deposit(s).For example, you deposit $from a *** cardWith that $you enter a contest and win another $When you withdraw the full $75, $of it will go back to that same *** while the other $will go back to either a *** account or as a mail check.Our Accounting Department processes withdrawals Monday - Friday from AM-PMAny withdrawal requests that come in after PM on Friday will be processed in the order that they were received starting the following Monday.Once our Accounting Department processes your withdrawal request (you'll receive a confirmation email), it typically takes anywhere from 2-business days for your funds to appear in your accountIf you request a check it can take up to two weeks to receive.QI no longer have access to a card previously used to depositWhat are the next steps?AWe ask that all of our users notify us prior to requesting their withdrawal of any deposit sources that are lost, stolen, closed, etcThat way, we can go ahead and ban those deposit sources from our database, and they will no longer be refunded in future withdrawalsFurther, once a deposit source is banned from our database, it will no longer be eligible for deposit.As long as you still have the same account number with that company the funds will appear on your new card in 2-business daysYour account number and card number are two separate entities and as long as the account number (again, not the CARD number) is the same, your funds will appear.QWhy do I get an error message when trying to withdraw via ***?APlease go ahead and update your physical address on your "My Account" page using the full site from a desktop or laptop computer under the "Saved Addresses" sectionOnce you add your physical address, you will be able to submit a withdrawal.AYou are receiving this message because you are attempting to withdraw to a *** account that has not been previously associated with your DraftKings accountYou can only withdraw to a *** account that you have previously used to deposit, withdraw, or is the same email as the one on your accountIf your *** account is not associated with your DraftKings account, you will need to withdraw via Check at this timeIf you would like to withdraw via *** moving forward, we suggest you use *** for your next depositAfter you have used your *** to deposit, you will be able to withdraw to that *** account at anytime moving forward.If you do not find the answer to your inquiry above, please respond directly to this email and a Customer Experience Representative will follow up with you as soon as possiblePlease also utilize the FAQ page (https://www.draftkings.com/help/faq) for an answer to your inquiry.Thanks!***Customer Experience Team Leader DraftKings Inc*** * *** Nov 9, 10:AMWonderfulYou folks are a sorry excuse for a reputable business.A request for a withdrawal of a portion of my account funds, and you have the nerve to send me some sorry as generic reply?Get over yourselvesSomeone is going to rightfully bring you people back down to earthYou are blatantly corrupt and a clear indication of why the DFS industry needs to be regulated.Every piece of communication henceforth is being forwarded to the Attorney General's Office in Boston, Massachusetts.Sick and tired of every request to address a problem with you people being shrugged off.All I am trying to do is generate an initial withdrawal of a portion of the monies in my account to check fees and how the process worksI will be removing ALL of my money in a timely fashion.This request for monies that are mine is being made to exactly the same account I used to deposit money, but your system indicates I need to use a correct address***.I sent a screenshot of the issue, here is another.[***All information collected henceforth will be retained as part of pending criminal and civil complaints filed against Draft Kings, Inc.Govern yourselves accordingly.Thanks.________________________________*** Nov 9, 11:AM***,I am unsure of the root cause of this issue but can request this *** withdrawal request for you remotely if you would likeIf this information you provided in the screenshot is consistent with what you wish to do, please let me know and I can process this for you.Please note that this time of year is still a high-volume period and will be for the remainder of football seasonI ask for your patience and cooperation as you continue your communication with support moving forward.Thank you.***Customer Experience Associate DraftKings Inc.*** * *** Nov 9, 11:AMYes ***, the screenshot is correct.Why will it not work the way it is supposed to? Going to compensate me for the hour of my time that has been wasted trying to get my money transferred as per your instructions?Sorry folks, but with all the suspicious data you post as accurate statistical information, (save me the song and dance about a disclaimer and all that crap), plus your inability to address problems in a timely fashion, my desire to continue as a customer on a daily basis as been compromised beyond repair.If you are having trouble keeping up with customer service volume, my suggestion would be to curtail the plethora of ads you bombard people with on TV, and spend a few of those bucks on customer serviceYou stick with this type of policy, and it isn't going to matter how many ads you runEventually the word is going to infiltrate the daily fantasy sports world that you are a poor choiceGood luck with that reputation in what is becoming a very competitive battlefield for new accounts.Thanks.________________________________*** Nov 9, 11:AMHi ***,I should note that there is also $on hold for upcoming contests that begin tonightIf you would like these entries withdrawn as well and included in the withdrawn balance, please let me know.Due to the non-specificity of the error message, this would likely be something I would have our developers look into, if you wish.I understand not having issues addressed right away can be frustrating, and we wish we were not in a position to have to use the FAQs response to send to users at this time of year.That being said, the types of calls made regarding advertising, staffing, budget, etcare not my nor anyone else in support's call to makeI am not one to judge or advise on the formulation of the opinion of DraftKings that you should makeHowever, whatever the sentiment, I encourage you to engage with our support staff in a respectful manner.Thank you.***Customer Experience Associate DraftKings Inc.*** * *** Nov 9, 11:AMAll I indicated in my withdraw attempt all I want is a request for $be returned to my *** account.I want the $balance left in my account, including ALL pending contests.I will make future withdraws at my own convenience.Hopefully you can understand that I have compiled dozens of screenshots concerning "technical errors", and suspicious data on your website, so these offers to refer situations to your technical engineers is not very encouragingPersonally? I think you need to put some ads in the employment section and scrap your current staff of programmers.Every time I make just about any inquiry I am seemingly given the old run around by Draft KingsThat in itself is the worst feature of your customer serviceYou are involved in a venture that already throws up red flags as to your level of integrityTo seemingly avoid issues that would compromise that integrity, is essentially admitting to your guilt.This has just been such a disappointing three months of playing everyday with Draft Kings, that I am about doneThere are other options out there for DFS players, and hopefully those entities will be more transparent and provide a more enjoyable experienceAs I mentioned, my biggest problem with Draft Kings has not been that there have been issues, but solely on the inept manner in which my complaints have been addressed.Please do not compromise my current account statusAs I clearly have documented, I want $withdrawnI will complete the rest of the process at my convenience after I document this first withdrawal.Thanks.________________________________*** Nov 9, 11:AMHi ***,I was able to successfully request the $withdrawal precisely to your specifications.If you need anything else, even if it is a different issue, please reply directly to this threadThis would keep the request's identity as an existing one, reducing the likelihood of meeting the FAQs message again.Because we were able to make the request without a hitch on our end, this may also be a device-specific or browser-specific issueIf you find yourself withdrawing in the near future, I'd advise experimenting with different browsers and devices and let us know if you are experiencing the error you provided the screenshot for earlier, so we may be able to better narrow down what has occurred.Thank you.***Customer Experience Associate DraftKings Inc.*** * *** Nov 9, 12:PMI appreciate you taking the time to fix this problem ***, but please understand this is not the first issue I have experienced with Draft Kings.I apologize, but at this juncture, I feel it may be in my best interest to assess the whole situation over this week and make a decision on how I wish to proceed with our relationship.There are just too many red flags to unethical practices happening at Draft KingsThere are a number of other venues available, and maybe they have their programmers more on board to provide an enjoyable experience for their DFS customersI do not get that sense from Draft Kings.Just to let you know that I am not one of those little sneaky types, who do things behind people's backsI have reported my experiences to various legal entitles, including filing a complaint with the Revdex.com in the Boston area.While I appreciate the seasonal volume of problems, etcetc., that still does not excuse lackluster customer serviceIf you folks cannot fix problems, and or address this high volume of customer complaints, then you need suspend business activities until you can.________________________________Support Software by *** All of our contests are legally compliant with federal and state law in every jurisdiction in which we operateWhile there are nuances in various gaming laws that many will try to point to as a single determinative factor in whether a contest is “legal” or “illegal”, the true measure is whether the contest is determined to be a game of skill, as opposed to gambling which is a game based on chance, under applicable lawThe outcomes of our contests are based on the exercise of skill by the participants, and accordingly our contests do not constitute unlawful gambling under applicable law. We take a circumspect approach to our compliance with gaming
laws, and as such we evaluate our contests to ensure compliance with all
applicable gaming laws, not just an isolated aspect of the UIGEA. All of the applicable gaming law prohibitions
are predicated upon a showing that the outcome of the contests is based on
varying levels of chance. Our contests
are designed such that the level of skill exercised by the participants determines
the outcome of the contest rather than chance. The threshold question is a little different when talking
about the UIGEA, particularly when you look at any aspect of the UIGEA in
isolation. An operator must determine
whether the game at issue is one of skill or one of chance. If the game is a game of skill under
applicable law, then we need not look any further into the exemptions in the
UIGEA and the elements contained in that exemption are irrelevant. All of DK’s contests are games of skill under
applicable law, and as such are not required to fulfill every element of the
UIGEA exemption since the UIGEA only applies to games that are games of chance
under applicable state and/or federal law.

The response from the merchant to the consumer, which seems to have been lost in transit is belowThe merchant has confirmed with the issuing bank that the dispute has not been droppedThe merchant has exhausted all potential avenues and is able to confirm the charge is still disputedWe require that the consumer work with the card issuing bank to resolve the matter at handAs outlined in the terms of service, any consumer who charges back a deposit will have their account closedUntil the dispute has been dropped, the account will not be reinstated

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedI would also like to ask that DraftKins do some investigation into their systemAs stated before, I have sent a total of emails providing them my identification, and they clearly aren't receiving those emailsIf this is not resolved, and I have not received my check by the end of next week, I will be calling the Massachusetts *** ***
Regards,
*** ***

We cannot locate the ***@***.com email address in any of our databasesCould you please provide the username associated with your DraftKings account or email address you are receiving promotional emails to?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
There have been zero credits to my Debit card, and I have not received a check in the mail. It has been two months, and I haven't received a dime. I have emails that I have sent numerous times, and every single response was a auto response. I am serious DraftKings. I will pursue legal action, and this will cost you a whole lot more than a measly that you still owe me. The only transactions on my back statements are deposits to your company, none from your company to me. This is not going to go away, I will pursue this till the end. Your response even in this Revdex.com complaint is copy and paste. you just change numbers and names. Give me my money!Regards,
*** ***

Please review the attached correspondence that the consumer had with the merchant's Customer Experience staff regarding this matter. We do our best to have the most up to date player statusesHowever, late scratches are an inherent risk of Daily Fantasy Sports and it is the consumer's
responsibility to ensure that all drafted players are active for that particular gameIn the future, the merchant would suggest using sites such as *** and *** for the most up to date information regarding player’s statuses on a daily basis.Since the outlined communication, the consumer has been utilizing the product in full and currently has upcoming contestsThe merchant considers this matter resolved and if there is any further mediation necessary, we will be more than happy to comply.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
The rules, which are not clearly stated by draftkings, and not allowing player changes, puts players in this position, making it completely a game of chance, and not skill. In addition, losing close to $1,000, is not made up for by giving a person a 1/chance to win back a small portion of their money. draftkings takes an extremely large amount of commission on each game, yet, have set less than clear rules that are to no benefit of anyone but themselves. In addition, when this same situation happened last year, I was refunded my entries, showing no consistency in their business ethics
Regards,
*** ***