Varo Money

This company is entirely unprofessional and don’t give a damn a there customer I filed a dispute about a transaction that took place that should not have happened I was informed that I needed to complete a form send it back to them and they would let me know something in 10 days this was February 25th the claim was filed the same day the issue Occurred the told me they would let me know about a credit until the 11th of March but these careless people have decided they don’t and they are not going to to tell me anything I have been calling and emailing this company and they have told me nothing but how they are busy working to help others but I am there customer as well and I don’t matter I guess they are telling me there has not been any updates on my dispute and that there is no one I can speak to about this matter and there is nothing that they can tell me it sad that they would be this nonchalant about an issue so serious and that anything could go wrong with a scam artist business that’s supposed to protect your from fraud and scam and they are allowing there customers to be robbed and scammed out of 100’s of dollars in my case this is ridiculous and they aren’t even let me know anything because it just simply don’t matter them they don’t do right by their customer which is why they are business I never heard from them and I have called them and eseveral and email and emailed them and they refused to give me any answers to thiscc

Holds your money ransom, doesn’t ever give you real answers on why there’s a new limit or something that just happened to show up, they don’t care for their customers and they are just here to rip you off.

Wouldn’t recommend it to my worst enemy, and wouldn’t torture any friend with their customer service

They cancel your card without telling you and you won’t have access to your money. The customer service is terrible seluperivors advise the reps to hang up on customers and they say they want to help but don’t

On December 24 2018, I had sent a deposit from *** to be deposited into my Varo Money account. I was notified that it would be there on Thursday December 27 2018, ok fine due to the holiday I understand. On December 27 2018 I called Varo Money customer service and spoke with Amber, informed her of the above and asked where my deposit was. She informed me that there was no record and to call back later to see if it had come threw, this was at 215pm CST. In the mean time I emailed square cash and inquired about this because on there end it shows the deposit was completed, I received a prompt email back from Ryan with Square Cash informing me that the deposit had been cleared on there in, he provided me with the ACH tracing number. at 606pm CST on December 27 2018 I called Varo money back and spoke with David, informed him of above, he tell me that there was a error code 30 (invalid format) showing on the deposit, I informed him I needed an email or letter from Varo stating that so I can send to square cash so I can receive my money back into my account. David informed me that he cant not promise that Operations department will send an email to me.

I disputed the chargers and they still haven't be refunded back to my account I have waited over 30 days

I reported that charges that I didn’t make where discovered when looking at my account. The first representative that I talked to said I needed to send in an email with screenshots of showing my account and the purchases that were made. I did this as soon as possible. The representative told me that as soon as I did this I would receive temporary credits. I now find this whole situation strange being that the bank has access to my account and can see what transactions I was talking about. I then received another received another email wanting screenshots, dates of transactions, names of who the transactions were with, addresses and phone numbers. All I knew is what it said on my bill. I tried looking up some of the company’s information but I couldn’t find anything. To my understanding this is banks job while conducting an investigation. In this email they again stated they needed this information to provide temporary credit. I then received another email stating that it would up to ten days until I received my temporary credit. I called Varo “Bank” yesterday to see what was going on and they said it hadn’t been ten days (according to their calendar) yet and temporary credit was not guaranteed. This is the first time I’ve ever heard that. This is the first time I’ve ever heard ever of a bank doing something like that. I think this bank is untrustworthy and has made me jump through hoops by doing part of their investigation. This has caused mental and emotional stress. I would like my temporary credits while they are doing their investigation.

I bank with this company and I noticed on my account there was activity that I had not authorized, so I called my bank and followed the steps to take proper actions and gave them the documents required by them proving I was no where near the location of the transaction, they refuse to give me my money back stating that the police report and my work schedule was not enough to refund my money.

I file a dispute with a representative on 11/11/18 and I've submitted information in regards to my dispute on 11/19/18 and the rep told me that within 10 business days that can expect my provisional credit on my account and I told them ok. I had no more money left because I've explained that I was burying my grandmother that weekend and would need to return back home afterwards seeing as I have to work and I need medication that I have to take. I put my trust in the fact that they told me that I would receive my credit and I can be underway. However I called today on 11/18/18 and another rep told me I WILL NOT be receiving my previsionary credit and the 10 days was suppose to be for someone to follow up with me. It honestly doesn't take a week to figure out what happened to $90+ dollars. Now here I am ive missed a week of work based off the wrong expectations that was set as well as now I'm sick because I haven't been able to purchase my medicine which means whenever I do get paid im going to be behind in bills because im playing catch up with my health.

This bank allowed fraudulent activity on my account for almost 7 consecutive days, once I reported the activity and disputed everything they told me they didn’t see anything wrong, I sent my work schedule my child’s school schedule, and even a report from the police department, and these people told me that it’s still not enough to prove that I was not in California where the transactions took place. When I live in Las Vegas Nevada.

Some months ago I signed up for Varo after hearing it was better. Time goes by and I realize I never received my card. I then emailed them and asked them to send me a new card. The reply asked me to verify my current email, which I did. This morning I got an email saying that my new card has been ordered so I decided to finally switch my direct deposit info to them. About 30 mins ago I got a email that said they were closing my account all of a sudden. The email begins with “Based on a review of your account activity, we have decided to close your Varo Bank Account and, if applicable, your Varo Savings Account”. But the crazy thing is I haven’t even had any transactions yet so I am very confused. After 4-5 months of me having this account in my name, why are they just now saying they have reviewed my account. Plus how can I have any transactions when I hadn’t even received my card yet. I’m not sure what game they are playing but I don’t appreciate especially since I just changed over my direct deposit and now I have to change it again.

I am a customer with Varo Bank and have been a customer since early 2018. I filed a dispute with them in Sept. 2018 because I had ordered a product from someone and never received my product or my money back. I sent my bank all documents showing I never received my product or my refund back. The first time the dispute department got back to me they advised me I had to wait an additional 30 days because they had to reach out to the merchant and give them a chance to respond and if they did respond they would have to show proof that I either received my product or they refunded my product. 30 days have past and I reached out to the bank on 10/3 and was advised they would not issue me a refund but could not fully explain why. I asked numerous times on why my refund would not be issued when I had clearly showed all proof that the product was never received or refunded. No one had a direct answer. When I requested to speak with a supervisor, the supervisor told me that is what their dispute department came up with and they have no direct way to get in touch with them except via email. ***. I have reached out to that email address and they just keep directing me back to the 1-800 number which is still not getting me anywhere. I have never heard of a bank not willing to refund money for a dispute when all information has been provided and proven.

I am a new customer with Varo Bank I want to start off by saying their customer service is horrible I called in to find out how to transfer money from my linked checking account to my Varo account the Representative I spoke to was extremely rude I asked to speak to a supervisor several time she refused to transfer me to one and hung the phone up on me that is a terrible way to treat a customer that is giving you their money.

On Monday of September 10th, 2018 I filed a dispute regarding a stolen debit card number with Varo Bank in the amount of $361.1. It is now September 25th, 2018 marking over 11 business days gone by. Varo Bank has failed to provide provisional credit under REG E guidelines and has failed to contact me regarding the disputed matter. Multiple phone calls were placed to receive information regarding dispute and I was told the same information every time “there’s no update for us to give” and to try again in a couple business days even though the 10 day period had already passed. I was also informed by a representative over the phone that VARO does not follow the REG E guidelines regarding 10-day provisional credit, they appear to have their own set of rules and one of them is not providing consumers with a provisional credit at the end of the 10th day. Luckily enough I recorded the conversation to have on file.
Today September 25th, 2018, I was informed via email that my claim was denied. Claim denied after the 10 day period has already passed? What a fail on Varo’s part. I submitted multiple complaints with the banks regulator and CFIB today and have contacted an attorney.
Anyone reading this, I urge you to stay away from this “bank.” They aren’t even a bank actually, especially when they don’t follow federal laws and set their own rules. If you submit any kind of dispute, expect it to be denied and expect VARO to not have your back if your card information is stolen. Please take my advice and stay away from them.

This company immediately lost my respect today and the lack of assurance to their consumer is very concerning. I made a funds transfer to my actual bank account that is used for my everyday use. This account was mainly for the convenience of Venmo and cash app but they were not able to provide me a trans ID or tracking ID to provide for my main bank. I called and emailed all day from their opening time which was 9am I believe up until about 7:30 PM just for them to say that my bank had already accepted the transfer and that they should be able to release me my funds now mind you this is over $700 we are talking not $10 or $20 so it made it a little more uneasy for me not being able to know where or why my money wasn’t able to be found, stopped or accepted by any party of their consumers accounts. I began to panic since I haven’t gotten a real answer other than a confirmation of the actual transaction 9 hours later I did close my account with them and will highly advise anyone to be very cautious with this financial institution and suggest that they revaluate their process procedure. Just to be able to provide reassurance to their consumers so they aren’t panicking when not one institution can locate the funds that are being sent. Especially when it’s fairly a good amount of money.

This bank is a fraudulent bank they’ll close your bank account if you try to open more than one account in your name

I asked Varo to process a dispute for a $700 charge I made with my debit card. I sent receipts and an explanation of my reason for the dispute. I was informed within 10 business days I would receive a provisional credit. Day 10 nothing from Varo. I called customer service three times and asked them to expedite my complaint because it was an emergency. I was told within 24 hours someone would get back to me and not to worry because my case was expedited to the highest level. Three weeks later no call no email and no answer from customer service. Everytime I call I get the same answer. No one seems to know anything and two Representatives told me they don't even see a case for me. I trust Varo with my money and they do everything but protect me the consumer. Losing that money put me in such a bind. I lost my apartment and now staying with relatives. I explained this in my complaint to them but they don't care. They are the worse. I am filling a complaint with the FTC and going to court if I have to

After a first minor bad experience with *** instant payments, I decided to continue using it. First time I called they said there was nothing wrong with the account and *** said it was a problem with the card. Almost two weeks later they responded my email with an explanation. So I continued using it.
Second bad experience was with a refund from a body shop, services were paid by the insurance company and the bodyshop offered me two refund options, one by check and another one as a refund to my debit card. I accepted the latter. It took almost ten days to release the funds and not a single email to explain what was going on, so I decided to call. They explained what the issue was, we sorted everything out and funds were released shortly thereafter.
A few days later, without any notices they suspend my account for the same transaction that had been settled and approved. They requested documents, and they were sent. The money in my account was for child support and operating costs for my work. I desperately explained the situation, but nothing helped. I explained why I desperately needed the funds and the response I received from a supervisor was that “child support payments can wait” and she hung up on me.
DO NOT USE THIS APP, there are better alternatives such as *** or ***.

I have to say that I am very disappointed with this online banking. I have problems with my money twice in a period of 3 month. I close my account and they won’t give me my money until a month, I ask them why is taking so long and the only thing the guy say is protocol and hang up.
No good don’t open an account with them, you will not be satisfied.

Hello Haeyden,Thank you for reaching out to Varo Money through the Revdex.com.  I understand that this has been a frustrating experience for you and appreciate your patience.
 
We are sorry to hear your recent transaction had such an unexpected outcome. We understand it is especially upsetting...

considering the value of the transaction. I understand that you are requesting a provisional credit until this matter is resolved. According to Reg. E, this transaction does not qualify for a provisional credit, and therefore, we will need you to continue to partner with us towards a resolution. Our Fraud team has been communicating and working with you closely throughout February, into early March and they have even offered to speak with you and your father’s local police department to report the check as stolen. In order to proceed, we need to receive a copy of a police report filed by you or your father. Once you have obtained the police report, please send it to us by reply to the email from our fraud department or send it directly to[redacted].
 
Haeyden, thanks again for reaching out and continuing to work with us towards a resolution. We wish you the best of luck in all your future transactions. 
Regards,
 
Nathan
Varo Money

Varo money treated me with disrespect over the phone calling me stupid and taking a very unprofessional tone. This start up has taken two days to deposits money into my account where most banks take minutes. Their mobile deposits take 10x longer than any other bank. When you have questions they treat you with disrespect and will blame you for the problem without taking any responsibility.