Varo Money

I made a purchase with cash back at CVS it was declined due to the amount of cash back putting me over the limit. I looked at my balance to find out how much I could pull out and discovered the transaction minus the cash back had go through my account. The manager of CVS looked the transaction up in their system but it didnt show as a valid charge. The Merchant has shown me that the transaction has never gone through their system, that there is nothing to release on their end and dont understand why it hasnt settled yet on the banks end. The bank will not release the funds back to me. stating the account is to new. Im homeless and that was the last of my funds and the bank will not even talk to me. The service manager Dean refused to even give me his last name and hung up on me, and since then he refuses to talk to me everyday that I call. Because of this ive gone hungry and slept in my car for the past 3 days.

They have frozen my account and cannot make withdrawals or deposits. I have called serveral times and all they do is transfer me to another person who transfers me to someone else and the problem never gets resolved. I need to have access to my money to pay my bills. Can’t even buy gas to get to work or buy food. Need to remove the hold on my account immediately.

Varo banking is horrible. I had a refund for almost $70 that came back from a merchant. 10 days after the merchant refunded it and provided me with proof that they refunded it to Varo, Varo was unable to find the transaction had horrible customer service and then stated they could only send it over to the tech team and had no timeframe to look forward to to getting my money back. As soon as I finally do get the money I'm closing the account.

My dispute was not honored with no proo of method of verification according to my rights plus it was over $13,000.00 your company let someone steal from my account. And now your company does not wanna pay it back. Dispute: (***)

I believe I am the subject of unfair and inconsistent business practices. For beginners, I set up a new account through the 2019 Referral Program. I contacted customer support in December to advise that I was referred as a new customer by *removed for sensitivityand fulfilled the necessary requirements to earn my $100 bonus but did not receive my reward. At the time I was informed that I did not use the proper referral link (which is inaccurate because I have an email from Varo dated 11/11/2019 welcoming me and giving specific instructions to finish receiving my incentive - which I followed thoroughly). Although I explained these things, I was basically told that there was nothing that could be done and I would not receive the money I earned even though I provided all the details of my referral. Let’s fast forward a month. Although I was not given my incentive, I still referred other new customers to take advantage of the offer. One one of my referrals experienced the same complications that I did once she met all of the qualifications for the bonus. She was originally informed that she did not use the correct referral link. However, after speaking to someone in corporate or customer service, she was rewarded her $100 incentive approx. 2 weeks ago. Thus, I contacted Varo to request my bonus for referring her. To my understanding, *customerspecifically identified me as the individual/account holder that referred her, yet only she was rewarded when both referral parties are supposed to be rewarded. This seems quite unfair to me. In addition to inquiring about my bonus for referring her, I decided to re-open my initial concern regarding the bonus I should have received for opening my own account seeing how I met all qualifications well before the given timeframe and I could not see why my request was rejected but another customer that I referred was granted a manual override of the incentive when we were both in very similar scenarios. As a fellow banker, I do not know what could cause opposite results. After explaining all of these details, I was never emailed back concerning my situation, forcing me to call. When I called to follow up, the agent did not address ANY of my concerns directly. Simply told me that I would not receive my bonus for opening my account and that details regarding other accounts could not be shared. Even after specifying what I was looking for as far as a resolution, there was no empathy or cooperation. I was also told that there was no level of escalation because everyone could see the same information.

I filed a dispute with *** because of my information being used UNAUTHORIZED, I received provisional credit December 19th 2019. I was aware of the reversal of the provisional credit which was reversed and added back into my account December 30th 2019. On January 7th 2020 I had 100.00 deducted from my account, I called customer service and was told there is NOTHING I can do but to file an Appeal because the information that was provided about the *** situation didn't seem like FRAUD, I even had my card canceled and stop payment placed on my card... I would like my money back I was not advised that 100.00 was going to be taken out of my account unauthorized again.

I had a claim that a filed I disputed charges on my card totaling 96 dollars in November. I told them the whole issue of how I lost my card and called when I noticed charges , they took about 2 and a half weeks to give any update I had to keep calling to find out , and they denied my claim with no explanation except that my pin was used. I appealed the claim because I do have my pin on my card it’s associated with the card number and they said it would help me get my money back adding this information. I constantly had to call and call again and another 2 weeks and they denied it again no explanation given. I called asking for more info on my claim they said I’d get an email with statements, never got it it’s been a week. Crooked bank business to do the customers the way varo does . Wasted so much time going back on forth on hold for 20 mins for the bank to help me none . They came to the point of saying I need to reach out to a merchant that I know nothing of from unknown charges and call and ask for reimbursement? Isn’t the the banks job to do so? At this point I just want my 96 dollars back . No matter what it takes. And for anyone interested in varo I hope you see what I go through and stay away . Keep in mind this is before the holidays and I asked for at least a provisional credit so I could finish my shopping at least and they did nothing. Terrible customer service and support . Uncaring terrible people working this banking service. You can’t even speak to the fraud department you have to email them and they take days to reply. Like I said stay away from varo. I could go on all day about the terrible experience I have dealt with.

I received 3 unauthorized withdrawals from an ATM Without my consent. 2 of them for $202 and $102 and Varo did an investigation and denied my dispute saying there is no error found . Saying the decision is final . As long as I have been banking with this bank I dont agree with decision. If I'm reporting unauthorized charges on my account .

I am very upset at this... I was in jail between September 3rd 2019 thru october , 18 2019... during that time my debit card was stolen... when I was released from jail and discovered that my card was in fact stolen.. I reported this information to VARO.. and I reported the card stolen. And I even took out a police report.. I have sent all the information to Varobank, I've sent them booking dates and release dates documents,, that has my dates I was in jail... I've sent them the police report as well as the investigator contact information who is the one I filed the police report with I was giving a provisional credit back to my account... and now they have reversed and denied my claim and taking funds right back out of my account.. putting my bank account -166.00$ negitave I've called and emailed several times the customer help desk is all I can get and they can not tell me any information at all.. and won't even patch me through their claims department... and they will not respond to my emails.. I've proven to them I was locked up during that time I've filed the police report and sent it to them.. and they deny my claim... this bank is very dishonest at first it was not like that.. but they have become very dishonest and sneaky and have not even done their jobs since I was able to prove my claim and still no responce

They suspended my account and have refused to give me back my money. My account was and still is in good standing never overdrawn never broke any rules never did anything wrong yet they refuse to release my money to me. This is stealing I should be able to call the police and have them arrested but because of contract with them I cant so they are stealing my money!! I want my money back

They are asking me to much info they are rude and very ??

Back on 11/22 and 11/23 I have occurred some erroneous charges occurred on my account. I contacted Varo and spoke to a multitude of agents and get the runaround. I followed the protocol and filed a dispute regarding those charges. However I had to follow up for the outcome of the case only to be told no fraud was found. I have yet to receive a denial as I have made multiple phone requesting it to no avail. I have had back and forth phone calls and emails. They will not give me a denial letter nor refund my money as I the charges were not at any fault of mine. Not only has this been an inconvenience but it has also put me behind my financial responsibilities. I have tried on different occasions to seek a resolution as the customer service is terrible.

My account was suddenly suspended without previous notice for no apparent reason. I called customer service because I needed access to my funds urgently and they told me that my account was suspended for "suspicious activity" they explained that someone from another country was trying to access my account (which I don't think is true). I told them I can verify myself or give any information needed to unfreeze my account but they refuse to help me saying that the only way for me to solve the problem was to wait 3 to 4 hours and not more than 24 hours. Later, I received an email saying that I was going to be contacted by the security department in the next 24 to 48 hours (even more time than the initial). I decided to call again, I asked to be transferred to the security department and they told me that there was no way to be transferred to them, that the only way for me to contact them was to wait for them to email me. It has been 48 hours and I still don't have an email from them, they have not given me any proof or clear reason for my funds to be held and they won't give me a solution either, every time I call customer service they just repeat the same thing. It is unethical if not illegal to hold people's money for no reason and held them for as long as they want without giving the person a proper way to solve the problem. I've also sent them several emails explaining to them my situation and I don't receive any answers back. I've had this account for 1 year and a few months, I receive my weekly direct deposit which is my only source of income. I was going through and emergency and they just decided to hold the only money I got without giving me an efficient solution to my problem. I even recommended this bank to some friends but I won't recommend it to anyone else.

I filed a dispute with varo for the amount of $1,050 and they say after 10 days I would get the status of my dispute which was on 12/17/19. I got the email saying my account was closed and they didn’t tell me why. I called 3 times and the supervisor hung up on me . Then I called again and the guy said that my account was closed due to fraud activity . But nobody is saying anything about my dispute and whether I will be credited. This bank sucks . I will be reporting the supervisor too . Shes horrible. I emailed varo for months and I never get a response but they don’t understand that. All they keep saying is respond to the email.

The worst bank to ever get involved with if you have a dispute about account they will lie to you and tell you you will receive a provisional credit that you never get and make up lies saying you didn't do your part all the while they never intended to give it you if your about an online chime is the way to go so if you see varo run the other way

I opened an account with varo money. After I funded the account, paid my power bill, and got cash off varo seem ok. I had a *** account that I linked to varo money. I did the online verification and the trial deposits to verify my account from ***, still no problem. Now I have the two linked together and transfer $200 from my account that took 3-4 business days. Soon as my money became available they froze my account. First they wanted ID card and proof of address. I sent that in then they wanted a *** statement after I already verified my *** account. Then when I complained about that they didn't want to except my ID card all while holding on to my $200 which I needed to pay for my medication. So I told them I wanted to close my account and for them to send my money back to me but they refused. Saying that they have the right to keep my mindset until I prove my *** account by providing a statement.
It's been a month and they still have my money, so I send them my statement and they still refused to send me my money back. Gave them everything they asked for only for them to request more and hold my money longer. I don't want to do business with them and there's no physical way to go to that bank, so it feels like they stole $200 from me with nothing I can do about it. Now the crazy part is that none of this started until I transfer money from my own account they didn't want to see no ID or my account wasn't Frozen until the money arrived into the account and after I showed him everything that they needed and still want more still want to hold on to my money after I demanded if the closure of my account and to refund my money. Is there something you can do to help me get my money back. Can you reach out to their corporate office to let them know of this issue. Thank you

I received merchant credit for almost 1300 dollars varos unprofessionally fraud department flagged my merchant credit and put it on hold asked me questions that seemed like they were profiling me and want to steal my 1300 dollars I got from returning items to *** I showed them the recipt their fraud department still were unhelpful and wanted more I dont need to show you more information its a deposit from a return there is nothing fraudulent if u dont remove the hold on my money I will sue yall

I have the same employer and I switched from chime card to Varo. I should have stuck with chime. My check was not deposited two days early after 3 direct deposits from my employer. With chime my 2nd deposit was deposited on Wednesday. Varo stated that it was basically a lie.

I filed a dispute close to a month ago. Three payments were cancelled within messenger to a friend because they were supposed to be money requests and it went through as a payment instead. I reached out to Varo to settle this after the money was not refunded in my account as I was told by ***. I was told by varo that it would only take until December second 2019 and it is now it is now December 11th and I've done nothing but get *** around about my money. Also in the beginning of the process one of the varo workers did not mark my claim as credits not received like it should have been so I have not to this day still received my provisionary credit that I am eligible for. I'm getting really sick of this I've never had a problem with the dispute Department up until now and I'm to the point where I'm about to switch Banks. Everytime I email a dispute department I either don't get an email back or I get an email back asking me for proof of documentation that I've already sent in five times now. I'm really really really tired of this. Also I received a letter on December 8th that was dated December 5th saying my account was credited on December 4th for the refund and that it was in my favor and all of this and then I was told in one phone call that it was a it was a error and that they would go ahead and credit my account within 1 to 2 business days and then the next phone call is that I supposedly got the letter in error even though I have an email from you guys saying I was about to get a letter about my dispute and that was after the December 2nd time limit. So I've literally gotten 50 different stories I've got asked to send in proof well over five times now I call it gets me nowhere I'm tired of this this needs fixed and needs fixed now!!!

Just applied for an account. I have a checking account with my credit union and a separate savings account with another online bank. I was denied with no explanation. I guess it worked out since reading the reviews, this saved me headaches with bad customer service. I'm sure they'll send me some generic denial email with no clear explanation why they would deny someone to open an account with over 50k to deposit. My guess is because I am a government employee and they might be afraid of what I would investigate.